I bought the coffee machine, it worked for 2 months. Called customer service had ton send to repair service at my expense and for a total of 5 weeks. The machine returned worked for two weeks. Called customer service to request my money back they informed me that the most they would do is pay for shipping back for repair again a couple of weeks turn over. Asked to talk to a supervisor which really would not assist me in resolving my issue. I asked to speak with his superior he obviously did not inform her for I have received no contact from Krups.
I strongly advise all not the buy their products for they will not stand behind their product even though it's under warranty and this is the 2nd time this is going for repair.
NEW JERSEY -- First coffee maker sent back with issues and they sent me a new one. The second one they sent me is broken now and they won't send me a new one. Customer service said I have to pay for repairs. The second coffee maker did the same exact thing the first one did. Don't heat and don't brew. I spent a nice amount on this and now I'm stuck with a broken coffeemaker.