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Unsafe, Unclean and Disorganized
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- For years I have been communicating with the Operations Manager, Cesar **, about the condition of the gym (equipment breakage and free weight area disorganization). I have even spoken with several staff as well as attempted to reach corporate which is almost impossible.

The main issues with the gym/management is the free weight area is always a disaster. Sometimes there seems to be more free weights in the aerobics room than the free weight area. The weight plates are always all over the floor and the dumbbell rack is empty. Because of the disarray it takes me longer to work out and have even skinned my shins because of all the land mines in the pathways.

I have sent several emails to Cesar advising of the unsafe conditions and extremely unhappy customers I have interfaced with and all he can say is that corporate won't allow for additional overhead or support. I explained to him that the LA Fitness near the expressway (5 miles down the road) is always neat and clean and I am sure they are subjected to the same corporate limitations and demographics. Long story short there is no excuse and he needs to become more of an accountable manager.

Another issue that has been progressively getting worst is the cleanliness of the workout area and locker rooms. When you first enter the lobby it smells like a sewer. As you go in the locker room there is an musty mildew smell. I know it is a men's locker room so there will be other smells but this is 5am and already smells bad.

About 6-8 months ago there was a change in cleaning personnel and the new guy I have been witnessing for awhile now and yet to see him clean the bathrooms with any kind of disinfectant. All he does is get paper towels from the machine and wipe areas of the mirror and wipe down the sinks. As this has progressed there has been an increase in odor, roaches and bugs in the shower. Additionally there is frequent trash left in the lockers and sticky residue on the work out floor.

I did an experiment to see how long some powder will last on the floor in the locker room (tile floor) and it stayed there for 3 months. I don't think the floor was ever cleaned but it got worn away. Needless to say I wear flip flops and shoes all over.

I have told Cesar that I refuse to move since the expectation of their gym is to provide a safe, clean and organized gym. I am also taking the lead to be a voice of all the disappointed members of the morning dedicated work out people. This problem is going to be fixed when Cesar addresses the systemic breakdown for good, gets removed from his position or an accident occurs and LA Fitness will be sued and the gym will close or change management/ownership.

I suggest any potential customers avoid the gym for now until we can get is straighten up and safe. To all existing members settling for an unclean, unsafe and below expectation manager write reviews and post your issues. The more we get them recognized the more loss of business to the point corporate will have to investigate. In the meantime I will continue to address this as well as find ways into corporate to bring this to light. "The definition of insanity is to keep doing the same thing and expect a different result" - Albert Einstein.

Sales Team Is Clueless
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

IRVING, TX, TEXAS -- Signed up for a 5 day free pass to try out the club. I wanted to see what the basketball games were like. Was given a 1 day pass even though they emailed a 5 day pass. I was told if I didn't go through their questionnaire and tour I'd have to pay $15. They asked what my goal was. I said, "To play basketball." They tried to force personal training on me when it is completely irrelevant. I told them, "I will sign up if the games are good." They tried to force me into a 1 year membership.

Sales people are a joke there. They just kept data dumping on me rather than understanding what I want. Nice club, mentally challenged staff. Games were pretty weak. 24 Hour Fitness Irving is much more competitive and safe (lots dudes fouling in shorts and sandals).

Filthy, Unfriendly, Machines Broken, No Management Oversight
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- I have been a member for over 20 years. I started my membership in Scottsdale, AZ. I had traveled and used countless LA facilities across the country. I am now living in West Palm Beach and use the Okeechobee/Military location. The gym is filthy, the equipment is never repaired on time. The management is non-existent. The staff is unfriendly and the custodian spends more time on the machines than cleaning. No one picks up their weights and just leaves them on the machines and on the floor. No one working at LA Fitness picks up anything, never on the floor.

Yesterday, a man had his 2 small children crawling around on the workout floor. NO one monitors anything at this location. Now I love other locations such as Port St Lucie in Tradition, nice friendly staff, always on the floor picking up weights, patrons have a great attitude and pick up after themselves. Comparing about 110 locations I have worked out in, the Okeechobee/Military location is by far the worst and getting worst. Corporate, do something at that location please.

Terrible Place to Workout
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

JACKSONVILLE, FLORIDA -- I feel like I am at a discount gym. For weeks the cable has been malfunctioning. 2/3 of the treadmills have issues with sound plugs for earphones or ability to hold a TV signal. All this while a gaggle of employees stand idly at the front desk doing no more than scanning member cards. They could be out surveying the equipment on a daily basis to see what is working and what is not, cleaning the machines (yes, that is an issue as well).

We left another local gym after they opened big guns, like you did, and did no machine maintenance, put signs on machines that they are out of order, for weeks or months, like you are doing. Workouts that become opportunities for frustrations are not workouts. This morning I started on four malfunctioning treadmills before walking out in disgust. Atlantic Blvd LA Fitness.

Facility Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CENTERVILLE, OHIO -- It happens all the time: No paper towels or soap to wash your hands, no toilet paper, trash cans overflowing, trash everywhere. Weekends are the worst, but it happens during the week as well. And the employees/management just don't care! This facility leaves a lot to be desired. Not recommended!

Hearing Issue Caused by LA Fitness Staff and Horrible Treatment Thereafter
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- The step class instructor at 9025 S. Highway 6, Houston Texas 77083 puts the music in her step class extremely loud and also screams at the mic. This gave me tinnitus based on my ENT. I called and the manager ** said he was busy and was extremely dismissive. He actually hang up on me. I was stunned at how awful a person he was. I have never seen anything like that. He was extremely unprofessional and hostile. I find that LA Fitness is not what it used to be. I called back several times to get a hold of someone and finally a guy picked up the phone and he said they were busy and he couldn't help me. He also hang up on me.

Finally I called a third time and after several attempts the call did go through. A lady answered the phone and she gave me the corporate number. I complained to corporate. The complaint was handled by some kid who did not seem to take my complaint seriously. I have serious damage to my hearing as a result of the class I attended. The ENT doctor said my hearing issue was due to loud sound and that is the only place I have been exposed to a loud sound.

I had complained to the instructor before about how loud the music was and how loud she was when she talked on the mic but she did not seem to care about my complaints. I may sue them. I think they are awful and would not recommend anyone from attending the gym.

Lack of Basic Customer Service and Unkempt Amenities
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNS CREEK, GEORGIA -- If you like a workout place where:

  • Playing racquetball in courts where the air conditioning only works half the time and burnt out lights haven't been changed in years.
  • They allow tennis players to use the racquetball courts to practice tennis.
  • Black scuff marks on floors on the RB courts,
  • Terrible music played so loud that you are not able to drown it out with your personal music on your ear buds.
  • TVs in every aisle of the locker room on different channels played very loud.
  • Mold on the shower walls and shower curtains.
  • Shower drains that are plugged and full of hair.
  • Continually wet carpet in the locker rooms.
  • Where they will not have the courtesy to send out an email blast that the pool is not heated or the Whirlpool is not working so you don't go there just to find out that you can't either of them.
  • “Managers” that ignore your complaints about any of the above items.
  • “Managers” that refuse to provide their managers phone number or email address (“I will have them email you” which never happens).
  • A company where you cannot email or contact the home office.

Then this is the place for you!

Do not Join L.A. Fitness
By -

26455 GOLDEN VALLEY ROAD, SANTA CLARITA, CALIFORNIA -- To actually take the time out to write a "review" online, I need to be pretty upset to do it. The unprofessionalism and lack of welcome, begins the minute you step in the door. You'll be greeted by... correction you'll greet one or two of the young adult occupying the space at the front counter who's basically there to scan your key chain and look confused whenever you have a real question. See because your disturbing them, from waiting 'till their shift is over. If you do have a question, an already seemingly frustrated unqualified manager will be there to recite anything you didn't happen to catch on the forms.

There's no real logical human interaction, you're wrong and that's pretty much it. So any logical conversation into resolving any issue(s) you have regarding them stealing from your account, won't be resolved because everyone's trained in passing the buck and making sure you leave unsatisfied, if you're ever in the this luxury of requiring any personnel assistance. You'll be handed corporate phone number. But they won't help you either.

There's no desire in satisfying their customers nor is there any expressed appreciation of your business. At least when I'm being mugged I get gun stuck in my face. I know I'm being robbed. But the real low lifes the real criminals, are the legal ones.

Don't bother with hiring a personal trainer either. They're as dispassionate about their job as the mules at front desk. My free assessment consisted of a personal trainer who met me for the first time, 3 times. And each time was the first for him. He gave me his resume of dedicated service in kinesiology and certifications in nutritional study which he so dedicatedly earned threw out his career, a rehearsed pitch which he closed each time with; "I'll change your life, man." Now, the appointment at 11 am went something like a coloring book session with a kindergarten student who's had an alcohol problem for a few years.

He told me what a bad day he was having and sped through a jumbled mess of routine information that he was tired of dishing out. He laughed at himself and occasionally touched upon a plan he would work out for me in between asking me how much I can pay today. It was a lesser equivalent of what can be gathered in reading an article of men's Health magazine while in line at the grocery store. He then proceeded a sales pitch that I should hire him to help train me.

He said he was tired and that he'll have someone else go through my free assessment workout tomorrow. He laughed and said "that was classic," in a proud astonishment of his display of failure as a personal trainer I guess... that's not even the half of it.

Everyone deals with customer assistance as if they are shocked that you are asking them a question. As if they forgot they were at work. As I'm working out on the machine I am treated to background music of foolish laughter of the conversations of how members are complaining about their staff. (A successful day for them I guess) as it's treated as humorous that so many of the guests that do interact with the staff at LA Fitness leave unsatisfied and undermined. Nothing like doofus obnoxious laughter echoing from the front desks of what are supposed to be professionals using profanity and laughing at their paying customers.

The trainer that I wrote about, avoids me like the black plague never making eye contact and I have never been approached with an apology or another trainer to provide the free assessment workout that is offered with new membership. I'm a fit, healthy individual. I workout pretty much everyday. I eat healthy and stay active. I meditate. But the negativity and stress that is created by the company of LA fitness's employees is enough to make me want to stop going to that environment.

Instead of wasting another minute on the stress and dis-satisfaction that is consistently provided at your local LA fitness center I'd urge you to consider your other options of fitness. As for me I've canceled my membership and will leave the rest up to the law of Karma. This is my fair warning. Don't join this gym. If you do you may find yourself wasting your time writing up reviews on a place that deserves neither your time nor your business. Best wishes.

LA Fitness - Unfair access to facilities (men only)
By -

IRVINE, CALIFORNIA -- I joined LA Fitness in June 2010, partly because they have a basketball court and I love to shoot - typically after a challenging cardio workout. I try to time my workouts so that I am not at the club at the busiest times so I will not be impinging on full court games put together by men. As a woman and at 51, I have no desire to play full-on basketball, nor any other contact sport, with a bunch of playground males.

One afternoon I went to the court to play and there was a group of men playing full court. I went to the front desk and asked what the bball court policy was to see when I would get a chance to play (thinking that like the cardio equip policy, when it is busy and people are waiting, there is a 20 minute limit on the equipment.) I was told there was no policy.

I explained that this made it difficult for me to use the court - if I knew when there would be full court games, I could schedule my workouts around them. I was told to call "corporate", that there was no policy. I decided to try to anticipate when the club was busy and not go at those times.

About a week or so later, I went to LA Fitness on an early Saturday evening when the club was sparsely attended. Lo and behold, when I went to the bball court, there was a group of males playing full court. I went to the front desk again, and asked again to please put together a usage policy for the basketball court, whether it be a schedule or time limits, something so as a member I could have equal access to the court. I was told by the attendant that there that there was nothing he could do and that I needed to call "corporate".

I returned to the court and at first I simply shot while avoiding the players ( i.e. when the game was centered on one end of the court, I took a shot or two until the game moved back to my end). Another LA Fitness employee came to the gym and I told him that this was not a good situation. He told me that, "You should play with the guys." I replied that I did not play contact sports with males, that it was dangerous among other things. He then told me that I should call "corporate". At some point my ball got away from me and interfered in the game - a dangerous situation for the players and one I did not want to create. I left the gym.

On the following Monday I called the LA Fitness in Bellevue, and asked for the manager. I got a woman and after I explained the situation, she assured me that indeed she was the correct person to speak to. After discussing the problem, she told me that if a member wanted to use the court and others were playing full court, that the full court game needed to change to a half court game so other members could use the court. I told her that she needed to inform the employees of this because clearly this was not well known. She also told me that if a situation like that occurred, that I should go to the front desk and an employee would tell the full court players of the policy.

I went to the gym yesterday (Friday) afternoon, thinking I was before the busy after work crowd, and did my cardio workout, then went to the basketball court. There was a group of men milling about on the court, but I could tell they were getting ready to organize a game. I began shooting, then a few minutes later they just started playing. I loudly said that they would have to play half court, based on what the "manager" had explained to me. One of the players began to argue with me, saying that they played this game regularly, that he has never seen me before.

I told him that I would not argue with him, that I had tried to get LA Fitness to have a policy on full court times/court usage, such as posting a schedule, but they would not so I had no choice. This man then stood in the middle of the court and stared and me while I shot baskets. At one point one of the men asked me how much longer I would be playing - I responded that no more than 10-15 minutes. In the meantime, someone went to the front desk and got a "manager" (still not clear what his title was).

This young man (he looked to be in his twenties) came up to the court (it was becoming a spectacle)and told me that the woman I had spoken with earlier in the week was not really a manager, that she was just in charge of finances and that he was the true person in authority. He said that because the men were on the court first, and that because there were ten of them and just one of me, that they could use the entire court and if I wanted to shoot I could not.

When I explained that this precluded me from playing, i.e. being able to use the facilities - and could there please be a time limit so I could have turn - he replied that no, if there were ten members who wanted to play full court continuously then too bad for me.

It was extremely humiliating, and reminiscent of the days when I was younger, before Title 9, when females were not allowed equal access to sports programs and facilitates. If a member wanted to play basketball but not with the bullies who have the court, they would be out of luck. This is not a government entity, so Title 9 and other civil rights laws probably do not apply, but I pay just as much money to belong as male members, yet I do not get equal access to the facilities.

The Good Ol' Boys club and its stupidity are alive and well at LA Fitness - I am going to have my lawyer attempt to get my money back.

Most Horrible Fitness Club
By -

Everyone in life wants to stay fit and healthy so they can live more. I also had that kind of ambition and for that purpose I was looking for fitness center. I came across LA Fitness fitness club on Hurontario street. I visited their club on weekend. There was one marketing guy in white t-shirt. (They are the actual people who will make you fool) who took me across their fitness center. It sounds OK to me so I hope to join their center.

Before visiting their center I had read reviews about their club on various blogs. These blogs were actually written by users of LA Fitness club in USA. None of the user had given good review about this Fitness club in USA. Everyone was crying because of waste of their money in this fitness club. I thought they would have improved their services in Canada as its new facility.

In spite of reading all these things I thought of taking risk as I read one of advertising put by LA Fitness outside their club. It states that no contract is required. After visiting their center I made deal and paid first month and last month fees. (Initially they asked for $50/month but when I negotiate they came to $34. They have intentionally increased price already.) I was happy overall to get good deal.

After 4 days I visited first time their gym. The marketing guy told me before this visit that trainer will do your fitness check up for one month. They didn't do anything instead those trainers were most arrogant and disgusting people. When I asked them about communication between myself and marketing guy that trainer told me that fat check is only thing which they do. After that I asked them to show me up how to start various exercises and to utilize other exercise instruments. They disclose their hidden tactics and asked me to hire personal trainer. (This also I had read on blogs which were written by users from USA). This was not at all surprising for me.

Then I took them left and right. I called their marketing guy who shown me all stars in day. Then they agreed to show me all exercises for that day. Their marketing guys and fitness people doesn't have any coordination and they are just making fool. When you start your routine work out then only you will come across reality. They will ask you to hire personal trainer if you want any help for exercise. (This will cost you 100 your monthly fee = around $140/month). This things they won't indicate when you take deal.

I found that their fitness trainer are college going kids who are just making extra money apart from study. In the evening time their gym will be completely crowdy. You won't get much room to utilize resources. Whatever I read on blogs from USA customers of LA Fitness it appeared true to me. I searched for reviews on google for LA Fitness in Canada but couldn't get one. This what made me to write this story.

My one advise is don't even go around this people otherwise you will feel shame on your decision. After knowing also I did big mistake... so I hope anyone who is reading reviews won't do mistake. Instead of quantity go for quality that's what I learn from this. Now again searching for good gyms... All the best.

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LA Fitness Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 27 ratings and
162 reviews & complaints.
Contact Information:
LA Fitness
P.O. Box 54170
Irvine, CA 92619-1300
(949) 255-7200 (ph)
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