DARBY -- Hello everyone I use to work for this company not to long ago. It is my pleasure to not working under such poor mangement anymore. Anywho ill try and make this story short and sweet as possible. When I was working for this company I have been harassed by a fellow employee, belittled by the part time manager and the store manager at the location was unethical, unprofessional, and immature. Let's start with the employee who harassed Verbally. I won't state her name but when I was working there she smiled in my face while pointing out my flaws to the manager mind it you guys she set me up with the interview with the store manager since the store manager says she never checks her emails of the applications she gets she just expects people to call in for an interview. This employee was a assistant manager during the time so when I say she smiled in my face she smiled in my face she got me the interview with the store manager, when I started she told me I was doing a good job was supposedly showing me "the ropes of the job" but behind my back telling the boss I didn't have a clue about retail, I wasn't a plus size woman she I didn't I understand the ins and outs of a true curvy womans mindset and what they look for in the store, I was "too nice" , I had super smile teeth she and her boyfriend who worked at the job and her boyfriends friend was calling me " a special needs case" , and even a whore . I didn't find all this out until she noticed I stopped acknowledging her because she was slandering me to other. Assistant managers and employees and they decided to tell me later on down the line of my 7 months of working there. I'm going to fast foward to the recent case that made me wash my hands of my position and their company. On may 27th 2018 I was running late for work me being the responsible employee I was followed the protocol of calling the store to let the closing manager I was running late due to a family emergency . When I called the show the first time it ranged but somebody picked up then hung up. The closing manager knew it was me. The store had caller ID so I took the next step I called and textes the store manager she never responded to my messages or call until 4 hours later after the damage was done. So since didn't respond I texted a fellow employee asking her what was wrong with the store phone could she tell the closing manager I was running late. She replied and said "call the store now to tell her your running late." So I called she answered with a attitude "Hello!" I said Hello and I had informed her I called the store and somebody hung up she said no don't you ever text that employee phone again you call the store. I keep repeating to her I called the store I told her I have proof beause I screen shot it. She still was like don't text her . Dont be doing that to her . putting as if I was hurting this girl. She also said to me well the store isn't busy your not missed And hung up. I was struck. My mom and my boyfriend heard everything and told me to contact the store manager with with how things went down with the part time assistant manager and the employee. So thats where the 4 hours come in at it took her 4 hours to say " its a no call now show regardless if she made feel disrespected you suppose to show up for your shift ." I said to her how is a no call now show I freaking called I was on my way to work. So thats when I decided this company isn't for me anymore I put up with a lot of nonsense. I was only working 3 hours a day, being harassed by a former manager who got demoted to a sales associate and still harassed to the bew security guard, a store manager who didn't take her job seriously who showed up 2 hours late every day to keep a close eye on her boyfriend because he was still involed with his baby mother, a assistant manager who belittled me efforts and was flat out rude, I dealt with being under paid because they kept messsing up my time, didn't want me getting extra hours at a different headquarters. Glad thats over
The store claims that they will provide a price match but they will not! In my past experiences, Black Friday was always the best deals even though there is a Cyber Monday. However, this year was different. On Black Friday the online deal was 30% off and on Cyber Monday it was 50% off. I purchased items on Friday and once I saw how discounted Monday was I wrote to customer service requesting a Price Match. They refused to price match me. So I will be returning all the items I bought from Black Friday and never shopping there again.
ESTERO, FLORIDA -- I visited a nearby Lane Bryant in Florida in early March, 2014. I was approved for a credit card at the time of check out. I had my current address on my drivers license when applying. It is now April 24th, I still have not received my credit card nor a statement in the mail.
I got a call this morning from a Lane Bryant collector in a 702 area code saying I missed my payment and needed to pay it immediately and have been charged a late fee plus a $15 fee to pay over the phone. I agreed to pay over the phone and explained I still have not received the card nor the statement which is why the payment was missed. The lady verified my Florida address on file and transferred me to customer service to request a new card. The customer service lady asked for my address, she immediately cut me off and said, "No, the address you used to open the card." I repeated my address.
She said I must have forgot where I live, they did not have a Florida address for me. I told her "No, I know where I live". She told me to tell her past addresses from Arkansas. I gave her every address I've lived at before moving to Florida. She again said I probably used my current address to open the credit card but they don't go by that, they pull your credit report and pick an address on it to send your credit card and statements to and since I "can't remember" where I live, she cannot update my information to the correct information or help me with the fee. I have to mail a copy of my drivers license and utility bill to a Lane Bryant in Columbus, OH.
The customer service for this company is terrible! On January 2, 2017 I purchased clothing from one of their "sticks and bricks" stores and tried to use my credit card. It was a pin-card transaction and "transaction not complete" twice! I thought I was putting in the wrong pin so I used another card. It went through. Unfortunately the end result was being charged $292.75 not ONCE but TWICE!!! I contacted customer service on the 4th when I noticed why happened. I was told it would take '7-10 business days to resolve the issue as many as 30 unless I could provide "proof"!!!' Their mistake, but ok.
Long story short - after contacting them several times via phone, internet chat, going to the store and sending in screenshots of my bank's transactions deducting from both accounts and my store receipt (only one because on the first card I wasn't given a receipt) and even requesting assistance from a supervisor multiple times. As of today 1/25/17 I have YET to get my money refunded to me!!! I have had to get my banks involved in investigating the issue in order to get my money back! Take care if you use a card at this establishment! While I like their product, their customer service is shady at best!
Purchased pair of boots that were too big. Did not want to pay the shipping to return so followed the directions on order invoice to return to store. Drove 30 miles to Lane Bryant store in St. Peters, MO Mid Rivers Mall to return and was told order was placed by PayPal so could not return them. I showed them their invoice concerning PayPal that states they are to return the item to warehouse and the item would then be credited. They refused to do so and told me to call Lane Bryant for a waiver for the shipping.
I called Lane Byant and was told by Celeste that I could only get a waiver under certain circumstances (not sure what those are). Asked to talk with manager. Was placed on hold several times and was finally told they would send me a prepaid packing slip but that is would be recorded and only happen once. Sounds like I got a reprimand. Did I do anything wrong? I followed the directions and I got reprimanded. Needless to say, I am not pleased with the company and do not look forward to doing any further business with them.
CARBONDALE, ILLINOIS -- I went into Lane Bryant in the University mall in Carbondale, IL today, looking for some clothing for this upcoming fall. There weren't many people there at all, just me, and a lady who was checking out as I came in. The two women working, an old lady in her 60's, and another shorter woman who looked maybe about 36, were chatting. And suddenly, as I was browsing, they began talking loudly about what I was wearing, how I needed to lose weight if I wanted to wear a dress in such a bright color, and how I looked like a slut. Yes, the younger lady called me a slut while on duty.
I went ahead and paid for the two sweaters I had already picked, as I needed them, and being a size 28 there aren't many fashionable options for someone of my size. I was in tears walking out, and all they could do was laugh. I had planned on purchasing quite a few things, but was so embarrassed I starting having a panic attack. I never in my life expected to be treated in such a way, especially in a store that caters to larger women. I wasn't wearing anything "slutty" just a turquoise dress and leggings. The top wasn't even that low cut! I am not sure I want to keep doing business with Lane Bryant after today. The shock and humiliation still stings, even a few hours later.
BRAINTREE, MASSACHUSETTS -- I had two manning jobs before I was employed at Lane Bryant. I quit both of those jobs because I was told by Lane Bryant that I was going to be having a full time job! In two weeks I had 2 shifts! After I was hired they told me that they didn't need me on the shifts that I was scheduled on! I had to call in every day to see if they needed me and they never did!
I'm a little aggravated with them because now I have no job! They have not called me. I am supposed to work today but don't want to go in. If they are going to treat their employees like this, this isn't a place I want to be working! I am only there because I am broke! THEY DON'T CARE ABOUT THEIR EMPLOYEES! I know its retail and most retail jobs don't care but they are on the top of the list... I'm sorry I ever applied there!
I never thought I'd be writing a bad review of a company I actually have had nothing but positive experiences within the past, but here I am after a very unsatisfactory experience writing one so that other customers don't make the same mistakes I made. For the record, I love the retail division of Lane Bryant and had always had very positive experiences in their stores. I can't comment on Fashion Bug's in-store service because I haven't been to one but I trust it is a similar experience as both companies are owned by Charming Shoppes, Inc (http://www.charmingshoppes.com/home.asp).
My negative experience occurred after placing an order at http://www.lanebryant.com/home.jsp last night (Tuesday, 3/16/2010) and a glitch occurred in their system resulting in the order being listed as shipping to an incorrect address. It was past business hours for their telephone customer service so I filled out a support ticket online with the correct shipping address, confident that it would be fixed. What company wants to upset their customers by deliberately shipping items to an incorrect address?
I received a response that it is company policy that once an online order is submitted, it cannot be changed or cancelled. I replied that this response was not satisfactory and I immediately phoned customer service. The first guy I got was very helpful but his computer had crashed so he asked me to phone back. The next person I got was the customer service agent who informed me that my order could not be changed, including the incorrect address and that orders could only be altered within 1 hour of ordering.
I told her that I had notified them in writing via email as soon as I submitted my order and that the online customer service representative had emailed me to say it could not be changed. I tried reasoning with her and kept asking her to contact the warehouse and she kept repeating that the order was at the warehouse, but it hadn't shipped but company policy was that once an order had reached the warehouse it could not be changed or cancelled. I remarked "so the warehouse doesn't have a phone, really?" And she replied that of course the warehouse has a phone but per company policy, the do not contact the warehouse via phone.
I asked to speak to a supervisor and was told none were available but that she would be happy to transfer me to voicemail. I then asked to speak to the supervisor's supervisor and she told me that was not possible, but that she would transfer me to her supervisor's voicemail. I started to leave a detailed message on the supervisor voicemail but was cut off before I could leave my order number and phone number.
In the meantime I received another reply from the online customer service agent, instructing me to phone customer service who would take care of the address change immediately. I replied that I had already contacted them and that they had refused to fix the error. I then stated that I had already written a negative review on Facebook, was writing one here at this site and on my blog and that I was recommending to all my friends and associates that they not shop at Lane Bryant's online site.
In my case the address they are sending the items to is a billing/mailing address that is a physical location and only 20 to 30 minutes away from where I live so I can pick it up. However if it had been a post office box that looks like an address, they would have had UPS deliver to it anyway even though UPS of course does not deliver to P. O. Boxes.
My advice to fellow shoppers is not to use the Lane Bryant site and if you must buy from them online, to check Amazon.com and purchase via Amazon who has superior customer service and who has a policy that you can change order errors such as shipping address up to the moment of shipment. I also still stand by Lane Bryant in-store service. I will no longer be purchasing from them online.
OAKLAND, CALIFORNIA -- I will never buy anything from this company online or in store. Made a purchase during the holidays with my PayPal. Was told since it was with PayPal I have to wait for merchandise to get back to warehouse in order for them to process. I had all my tags on, never been worn and all receipts info. My refund should of been processed. This is the worst company ever to do returns and should change policy because it has truly lost a long time client.
SCIENTIA -- They charge more for international returns than the clothes are worth! Worst, their website does not state that they charge fees for returns! When you call them, their representative just keeps on repeating the same thing and does not listen. Tried to explain that the policy is different on the web site, but representative did not care.