ST. PETERS, MISSOURI -- I went in to find a blazer to go with an outfit for an upcoming interview. I came with my outfit on the hanger. The employee, Thrinity, was very helpful! She directed me to a floral blazer that matched my skirt perfectly! I never would have looked at it because it was so busy. But, it looks like the ensemble was made to go together. And the icing on the cake is that the blazer was on clearance and they were having a 40% off clearance sale. So, I couldn't be happier with my experience!
I have to say, that I love the store team I work with, but it is the upper management that neglects, yet expects the world from their underlings. I HAVE WORKED THERE ALMOST 4 YEARS WITH 7 POSITIVE REVIEWS WITHOUT EVEN A COST OF LIVING OR LOYALTY RAISE. No one in our district got a raise. When confronted, our last district manager basically said it was because the company spent billions of advertising on American Idle, and so there were no raises to be had at store level...SO WE LITERALLY PAID FOR THEIR MISTAKES even though the company was extremely profitable considering.
But that was just the excuse 2 years ago. Last year it was because we didn't make our plan, and the same for this year in a RECESSION. We bust our butts all year long, eating up all of their retail propaganda, barely scraping by and are not even thown a metaphorical bone let alone a measley quarter raise. But the employee discount is great! Except that with the use of coupons on store promotions and clearance, many times customers can buy merchandise on average 10 to 20 percent cheaper than our highest discount (By using Real Woman Dollars or online coupons for example)
Today I checked a special sale at LB online, and it said "Employees not eligible" for the sale. What corporate needs to remember is that we too are CUSTOMERS, and we work HARD for very little...pay or respect. Our district was just taken over by another manager, and she agrees that everyone is underpaid by the former manager, but she says she can do nothing about it. Corporate lectures us in our daily emails and frequent conference calls and store meetings about ACCOUNTABILITY with credit, sales, etc and PUSH, and push and push. WHERE IS CORPORATE ACCOUNTABILITY TO THEIR LOYAL EMPLOYEES!? Actions speak much higher than words...and there are no actions on their part.
No matter what kind of euphemism upper management uses to dismiss their store level employee issues, or how much management claims that NEXT YEAR WILL BE DIFFERENT for raises, I know there is no respect for us. None, whatsoever. We are easily replaceable as shown by the lack of raises, benefits, hours etc through the years. DO NOT WORK, and if you can help it, DO NOT SHOP at Lane Bryant. A company that values profits so highly, people in the for of their employees so little, and a company that really has some questionable product for the outrageous prices should not be supported by anyone.
NEW YORK, NEW YORK -- I too worked for Charming Shoppes Inc., and I just lost my job as well. I was with the company for a good amount of years and had devoted about 55 to 70 hours/week running their store to have bosses who were nasty and inconsiderate every single day. The district and regional managers I worked for, never cared about your health, family needs or well being. There are so many managers and assistant managers that really hate their jobs and the district/regional managers but they are really afraid to jump from one hell to another.
Imagine being threatened every day by your district manager and regional manager that if you do not make your plan sales, credit goal, bra fit goal, intimate apparel goal they will find other people to replace you. This is how the leaders in the New York area motivate their managers; (with threats); No one took into consideration the blizzard that day. I can honestly say that they actually did me a favor by letting me go, for the first time in years I am actually resting without getting phones calls from my district manager to cut my vacation short and go back to my store because it is not to her standards.
The company has been going down hill ever since Charming Shoppes took it over; when Lane Bryant was operated by the Limited, employees felt a sense of value. Recently in January 2009, the company sent out severence letters to every manager and full time employees as a heads up that anyone of you that sign this form have been warned that you could be next in losing your job. I tell everyone now, do not even waste your money shopping at any Lane Bryant, Catherines or Fashion bug because there are better places like Walmart, Khols, JC penny, Macys, Torrid, and many other places to choose from.
Better yet, do not even think about working for this company. Charming shoppes Inc. is modern day SLAVERY and I can say this because I experienced the turmoil of working for them and believing their lies and false expansion promises for many years.
VIRGINA BEACH, VIRGINIA -- My Sister had worked for Fashion Bug and Lane Bryant for many years she put everything into whatever store she went into recently before she left Fashion Bug to go work for Lane Bryant my sister took over the Kemsville Va location I happen to go into that location before my sister was sent there and was shocked to see the condition the store was in it was filthy you could not walk between the racks of clothes the employee that are supposed to represent the company well lets just say shocking...
My sister went into that store, worked 70+ hrs and turned it around it looked great. The customer service was well what you would expect it to be, I could not believe the difference and that is how it is with whatever store she went to. My sister gave everything for this company sometimes I believe even her sanity. Most people would not put that much effort into a job that they do not own. Trust me I know I own two mid size stores of my own. After everything she has done for this company they stuck it to her, she went to work for Lane Bryant.
They put her into a store that was closing even though she knew the store was getting shut down and she was going to be going to a different location she gave it her all. And after the store close they had her take her vacation and Comp time. Well today she calls to get her schedule and she is told she is on it, she calls her manager and is told that they do not have a place for her. Oh my god what a great company right...
I hope the great being of the charmings shops read this so they know this is their loss. Most company would give anything for an employee like my sister. So shame on you charming shops and remember what goes around comes around. Good luck on the recent closings of over 150 of your stores...
I originally ordered some bras online and had them shipped to one of there store's. When went to pick up none fit, so very nice sales attendant helped me pick some more out (I don't find them easily). Once got home realized that only one truly fit - I bought several, had left three tagged still for return. So couple weeks ago brought back to store, they had 1 in stock in my size and then ordered 2 more in my choice of colors to be shipped to me. They said all of their things shipped by mail as I have Po box and home address, was so happy for all their help!!
Well it turned into a nightmare. It seemed to be taking too long so called the customer service, they informed me all their items shipped UPS and that it would be sent back to them and I would be issued a credit on my card. I informed her I did not want a credit. I bought the bras on the deal buy 2 get two free, so she said they would go ahead and reorder them for me. I was irritated that store never told me UPS but happy was being fixed. Kept checking the status and seeing nothing changing. So many e-mails back and forth ended up having to contact a charming store representative, said my order had been put on hold because of address.
Once talked to him, said they were verifying this was not a fraud - so now I am accused of possibly frauding them. Then said first I would get my order, 6 days later another new order. When let him know had waited long enough he said it would be here by Friday. I said had lost all faith in Lane Bryant. At that point was so frustrated could hardly speak, told him had to let him go he could do whatever.
FRAUD - how insulting. I buy quite a bit from Lane Brant, my first place to shop at outlet here on coast, used to be anyway. Lo and behold that night when I checked mail box was there, I sent email to let them know received it and hadn't frauded them with no reply back. Poor customer service for sure. Have lost me as a customer.
I placed several-hundred-dollar order with this company several months ago. When it arrived, three items were missing (one single thing and 2 of another item). I contacted them and was told that one item had shipped separately and the two others were back-ordered. Nothing arrived, so I contacted them again and was then told that they are all out of stock, and that they'll issue a refund. All good. I wait - no refund. I contact them again, and am told that the items are in stock now, and would I prefer a refund, or to receive the items. I told them I'd rather get the items, and confirm my mailing address with them.
Then I get a response that the items are unavailable but to "rest assured", my card was never charged for those items. Uhhhmmm, yeah it was. So then, suddenly I receive a credit on my card for one of the items. I think the other two are right behind but no...nothing about those. So, I contacted them again today... here's the response I received:I show a credit for two items for a 1.99 each and was credit 3.73 on May 14 2007.
Okay, well, uh, let's spot the problems with this! 1.99 plus 1.99 doesn't even come to 3.73 and the credit for 3.73 was clearly indicated to belong to the single article of clothing on my online account with them. Not to mention the fact that the sentence really doesn't even make sense! OMG! Obviously this isn't about the money at this point - this company is making me crazy! I guess I can dispute the bill with my credit card company, but maybe, just maybe, Lane Bryant will take care of it.
Nowhere in any of the e-mails, by the way, did any of their customer service people issue an apology of any sort. I won't be shopping with them again - which is a shame, because there's more of me than I'd like that needs to be clothed. But there are better retailers of clothes for the voluptuous, so they'll be getting my business from now on!
SAN MATEO, CALIFORNIA -- I purchased a few items at Lane Bryant a few months ago, one of the items was a bra. The young sales clerk behind the counter was talking on her cell phone while ringing up my items, which is bad customer service, but what made it worse was that she did not put the bra I bought in the one bag that she handed me. I did not notice this until I got home and looked in the bag, which was an hour later because I was in the mall and had stopped at one more store before leaving. Once I realized my bra was not in the bag, I returned back to the store with my receipt. I spoke to the manager and explained to her that the bra, which I purchased (it was on the receipt) was not in my bag.
I also mentioned that the sales clerk was chatting on the phone while ringing up my items and was therefore not even paying attention. The manager looked behind the counter and told me that she didn't see a bra behind the counter. I told her it might have been put back on the floor by mistake or maybe in another customer's bag. She said she would have to "research" it and get back to me. I was ticked off at this point, but kept my wits about me and gave her my name and number and then left. The manager said she would follow up within a few days, but she never did. I called her again and she never returned my call so after 3 days I went back in.
Same manager, this time she tells me she hasn't had time to research what happened and will therefor still have to get back with me. This went on for 2 weeks before she decided that she couldn't do anything for me, even with a valid receipt! She says there was no bra on the counter when I went back in and that was that. That is the last time I will ever shop at Lane Bryant. If I wanted to give away free money, I would donate it to charity, not to an overpriced department store with bad service. By the way, I asked for their headquarters phone number, but was told they didn't have a number for them, which is absurd, and I could not find one online either.
PLAINFIELD, INDIANA -- I placed an order for set of silverware, but Lane Bryant Home sent me a cheap wooden box that holds silverware! Are you kidding me?!? I tried to look for this wooden box on their website, but it doesn't exist. I have no idea where they found this wooden box. I called customer service to report the problem. The customer service representative sounded like she was tripped out on drugs! She said she would print out a label for me to send the item back free.
I asked if I could still get the silverware. She said that I could reorder it, but that my credit card would be billed again! WHAT?! Why?? She said that when they receive the wooden box from me, they will send the silverware and remove the charges from my credit card. I have read other complaints and see that promises to credit an account do not get fulfilled. I don't trust Lane Bryant Home. Now I'm out $50.00 and stuck with a cheap wooden box that I do not want and did not order. Ugh!!
I made a purchase with Lane Bryant and paid well over the amount necessary because I had seen the pieces on sale in the past.. I placed the order the next day. The 2 items were on sale for almost half price when I called to have the difference either credited to me or the order cancelled.. they refused.
I believe the situation was handled quite poorly and that I overpaid for 2 items that so conveniently went on sale the very next day. My order had not been sent out yet and the company still refused to cancel my order and reverse my payment. Clearly their main focus isn't customer satisfaction more so than money coming in. Very poor service. Not impressed and I highly recommend making purchases with a company that might be a lot more credible. I'd hate for this to happen to someone else.
GREENSBORO, NORTH CAROLINA -- I went to your store in Friendly Center in Greensboro today, only to discover that none of your shirts are cut for bigger chested women. Also, your bras always have a lot of padding in them and they make our chest look bigger! I'm a bigger lady, I don't need my already large chest to look huge! Somewhere along the way, I think you have gotten some bad information about women in our society. Not all larger women are built the same way. I am a more hour-glass figure with large hips & a large top. Please consider carrying a more diverse stock so that I can purchase clothing from your store. Thank you.