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La-Z-Boy Incorporated Recliners Consumer Reviews - Page 2

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Power Recliner Rocker Making Loud Noise When Extending the Footrest
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- Purchased power recliner and extended warranty and 80.00 for delivery and set up. Chair was not set up correctly and that caused damage to the chair... they did fix it but it took over month and chair was making loud noise when extending the footrest. They sent representative out twice, both times it took weeks to get someone here and he claims it's normal... the way he treated our furniture was awful. Very abusive and manhandles it to the point nearly tossed him and the chair out. Know he was showing me how strong the chair is. But do it on someone else's chair, not MINE! That just paid 1500.00 dollars for.

After reporting this to the BBB am scheduled to have the big dawg out and that again is taking several weeks... am done, the chair is of poor quality. The material/workmanship of the padding is shifting and looking awful. The chair looks like it belongs in the dump... My wife has hospice coming, she is very sick and that is why we purchased the chair so I could sit/sleep next to her if needed.

Our pastor came out and used the chair and seen how loud it was and sent man out to fix it. That same day someone from the church came out and fixed the chair. He said it was poor assembly and they didn't wax the wooden rockers and the finish on the bottom rocker was sticking to the upper rocker that was bare wood and should have been waxed... it was not. He put wax on those two parts and it's working great... La-Z-Boy is very poor company and does not hold true to their warranty.

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Poor Quality, Service, Warranty, Veracity, Technical Expertise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- I purchased 2 recliners from the San Jose La-Z-Boy gallery on Stevens Creek Blvd. in San Jose, CA. I was on a business trip when they were delivered and installed. I came home 4 days after installation and sat in the family room recliner and the foot rest would not stay up after engaging the handle to its highest position. I called the next day and requested a new chair. Was told that the 3 day period for replacement had passed and that it was time to go into the endless loop of warranty service.

One technician came out and stated he couldn't figure out what was wrong but ordered some parts and 45 days later they arrived and I received a call for another service visit. A different technician shows up with the parts, does his own inspection and says he doesn't think this will fix the problem but installs the parts anyway.

He was right, problem still exists. He tells me the service center will call me to follow up. I ask him to write in his report that I am tired of dealing with a broken chair and that I want a new one. He claims he wrote this in his report. I call the service center after 3 weeks of not hearing from anyone and they tell me the service tech wrote that the problem was fixed. This chair is a lemon plain and simple and they and in no way making lemonade out of the situation. I feel like I have been dealing with the sleaziest of the sleaziest car salesmen.

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Poor Fade Resistance on Alinine Leather
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Rating: 1/51

MONROE, MICHIGAN -- We bought 7 leather covered pieces consisting of a sofa and 6 recliners. All were covered in the La-Z-Boy aniline leather which they advertise as retaining its vibrant colors for the life of the leather. The problem is within 6 months the medium brown color had faded to a cream color. But the greatest problem is La-Z-Boy is unwilling to correct the problem and they are telling me after a long period without any communications that they are trying to see what the leather supplier is going to do about the issue.

I did not buy the very expensive furniture from a La-Z-Boy supplier. I bought it direct from the Knoxville, TN La-Z-Boy owned store. It was very difficult to get them to communicate with me about a resolution when I first told them of the problem. Then after providing them with all the information they requested, despite being told I would hear from them with a resolution they have completely stopped letting me know anything and the only way I am even learning they have their supplier involved is because I am calling them to find out the status. They still haven't told me what is going on and it appears they want a supplier to resolve this.

I am frustrated because in my businesses and those I have dealt with, when a customer had a problem it was taken care of, and if the problem was related to a supplier, that supplier was then dealt with accordingly. The customer was always the first priority and I am disappointed that it is so difficult to deal with La-Z-Boy.

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Worse Purchase Ever Made, Sounds Like It's Falling Apart
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Rating: 2/51

YORK, PENNSYLVANIA -- Spent good money on "the best motorized recliner in town" and this thing creaks and pops like it's going to fall apart at any moment! Called the first day I had it and they did send a tech out a few days later. He even said he couldn't believe how much it creaked. He did try though and ordered a new base to see if that would help. It didn't.

I have purchased better built motorized recliners for a third of what this cost! I have an antique rocking chair that doesn't make this much noise! The motor itself is quiet, it's the structure of the chair itself that is making the noise! Didn't do this in the store! Do yourself a favor and just go somewhere else! You can get TWO decent motorized recliners for what you spend there! You really are just paying for the name here!

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Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am the third generation in my family buying La-Z-Boy furniture and I will be the last. I don't paying extra for quality, but when the quality has gotten so bad it's a shame. I purchased a recliner and the main reason I picked this individual chair was because of the firmness. I had the chair eight months old and the padding just all sunk on the seat and the back. The material was all sagging and threads started to separate. They replaced the seat and the back. A couple months later the same thing.

Now I have to put a blanket on the seat so I don't keep sinking. I can't do anything with the back. I can't believe how cheap the quality has gotten. I seen a recliner in Wal-Mart that was a lot stronger built for more than half the price. I should have read the reviews before buying the chair. Now I stuck with an expensive chair that is a piece of junk. I will NEVER buy another La-Z-Boy. And the generation of my family buying La-Z-Boy has stop here.

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La-Z-Boy Recliners
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WICHITA, KANSAS -- Bought two La-Z-Boy recliners from East Wichita Store, special ordered. I had bought La-Z-Boy in the past and was very satisfied with their product. The recliners that I bought were not their top quality, but since I had the one for about 25 years I felt that I would be safe if thinking these would be good for a few years. WRONG, the chairs were not the comfortable chairs that were on showroom floor, felt there was a lot less padding than the ones we tried in the store. Within four months they were very broke down, very uncomfortable.

Called Slumberland and they sent a tech to my house. He took pictures but did not sit in either chair. His report was that it was normal wear and tear. Protested this report and they said they would look into again. I had to call again and was told the report was same. We sit in these chairs about 2 hours in evening, I weigh 120 lb, normal wear and tear does not cover the condition these chairs were in. Called La-Z-Boy. They took a lot of information and were to get back with me, haven't heard anything. My conclusion is - I will never buy for Slumberland again. They do not stand behind their products. ALSO will not buy La-Z-Boy again since they ignored my complaint. Seems once they have your money they are FINISHED.

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Terrible Customer Service!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLEN ALLEN, VIRGINIA -- Dye from leather coming off arms of the recliner. Called and had to wait over 30 minutes to speak with someone. Finally got representative who advised me that our Ultra Shield warranty did not cover this. We would have to either pay over $100 for a representative to come by to check on the arm and then be billed if over 1 hour or we could order a very small bottle of the dye for approx. $30.00... We elected to have the dye sent to us. Purchased the chair in April 2013 no children here only husband sits in the chair...and it has no harsh treatment!!

I am so upset with La-Z-Boy and would have certainly purchased furniture from them in the future had their customer service been up to par. They have the worst customer service I have experienced. Even Walmart provides much, much better customer service... and you could tell the representative that I spoke with could have cared less about the service they were providing. If purchasing furniture I would suggest you select a company known for providing excellent customer service because you never know when you may need it!!

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OSB... $1100.00 Chair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TOLEDO, OHIO -- We have owned several La-Z-Boy products over the years. Bought a new $1100.00 recliner 3 years ago. Never felt correct. You could recline it to a point it would roll all the way over. After 3 years one side collapsed. Found mechanism ripped through the low quality (OSB) board. I paid $1100.00 and after 3 years of use there three areas where the dye is faded from the leather and the cheap OSB board failed. For those who may not know OSB board is a very inexpensive sheet product used in home construction because it is cheaper than plywood. I never expected to find this in a $1100.00 chair.

Several tries to talk to Manager from store failed. Employee apologies for manager's failure to return calls does not get problem solved. I would highly recommend not purchasing anything La-Z-Boy. There are much better companies. I always thought La-Z-Boy equated to quality... Not anymore.

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Chair Did Not Work, Store Would Not Help
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Rating: 1/51

SACRAMENTO, CALIFORNIA -- We just this PM took delivery of a new chair for my wife. But it's not going to work. After sitting in the chair for about 25 minutes, she had to get up because she was in extreme pain. When my wife called the local "Furnishings consultant", she was no help at all... She stated several times that she could do nothing, told us to contact Comfort Care.

I had already emailed the "Consultant" letting her know the problem and requesting a return on the chair, either for refund or store credit. We bought this chair because my wife is going into hospital for cancer surgery, needed a chair that would assist her reclining and sitting up. We paid $1193.46 for this chair, expect better service than this. Are all those reviews online correct? Does La-Z-Boy care only for money you can make, nothing for serving your customers?

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Leather Recliner Not Keeping Its Dye
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

REDDING, CALIFORNIA -- Purchased a leather recliner on May 2010, including the extended warranty. In November 2010 noticed the leather was fading. Went into the store talked to the consultant there. Told her my problem, she told me to wait and see how bad it would get as I had the extended warranty and not to worry. I have been dealing with this problem and have faxed pictures and wrote letters with no answer from the company.

Now they finally call me today October 27, 2014 and tell me they are not responsible. Even though my warranty is still covered until May of 2015 they told me I would have to pay for the solution myself. I have other leather couches in my family room that I purchased from another company in 1999 and the leather is still like new and retains its color. Their furniture is junk and they do not stand behind their warranty.

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La-Z-Boy Incorporated Recliners Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 42 ratings and
65 reviews & complaints.
Contact Information:
La-Z-Boy Incorporated
1284 N. Telegraph Rd.
Monroe, MI 48162-5138
734-242-1444 (ph)
734-241-4422 (fax)
www.lazboy.com
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