Liberty Mutual Insurance Co Consumer Reviews - Page 2

BOSTON, MASSACHUSETTS -- I suffered a serious fall on double stacked carpeting on May 4, 2013 in Carson's Department Store in Livonia, Michigan. It took many calls to the store's manager and Liberty Mutual Insurance Company over the next month before one girl did a recorded interview. As a result of the fall I could not stand, bend my knees, or work because of the constant pain.

I was asked if I had anything to drink before shopping! No, I do not drink! My low heeled shoe caught the edge of their double stacked carpet that almost threw my head into a weighted dress rack. If that had occurred, I would be a vegetable today. Instead, my shoulder, hands, and both knees hit the carpet so hard, I had rug burns and bruising all over.

After waiting another month to hear from Liberty Mutual, I was informed that Liberty Mutual would not pay for my X-Rays or any other medical bills because the carpet was not high enough! Tell that to my bruised and battered 67 year old body! I'm on a fixed income and the fall was not my fault. Liberty Mutual has even been sued by the Attorney General!!!

WALFORD, CONNECTICUT -- Went on disability leave on 5/2/2013. Liberty said they faxed my Drs. for info, lie! After obtaining medical records on my own, at considerable expense, my Dr. told them in my claim report that I was unable to perform any work duties indefinitely. After waiting 6 weeks for Liberty to respond, they stated my Dr. did not show evidence of inability to work!?! I think the fact that he said I was unable to function in any work capacity, any reasonable person would think that statement covered it all. Liberty denied my claim. I have most likely lost my job, bills are overdue, and I pay for this insurance, weekly out of my check!

Liberty is fraudulent and I advise everyone to avoid Liberty completely for your own good. They are thieves, liars, and show no compassion in all aspects. I am filling suit and believe I will prevail. PLEASE DO NOT PUT YOURSELF IN THIS SPOT. AVOID LIBERTY MUTUAL!!!!

TAMPA, FLORIDA -- May 1, 2011: Receive a letter today from Liberty Mutual Florida stating that we are being DROPPED - our home owners insurance policy has been cancelled - as of our forthcoming renewal date of Nov 2011. I've been with Liberty Mutual of Florida for 15 years; from my first town home, then converted to an apartment/fire policy, then converted to a homeowners policy... now that I have a wife and 2 young children to protect in this regard.

In all of the 15 years, I have not once submitted a claim. I have, however, dealt with their oftentimes very significant increases in policy premiums; especially over the last 5 years. What an absolute shame and disgrace, Liberty Mutual. The letter offers their "apology for any inconvenience". Inconvenience? What an understatement. You ** us, Liberty Mutual, plain and simple.

After working for 7 years I became disabled due to no fault of my own. I started to receive short term disability and transitioned into long term disability, both provided by Liberty Mutual. For 7 months I waited to get a copy of my policy. The claims manager called and harassed me twice a month requesting a return to work date. The claims manager constantly threatened to suspend my benefits for the smallest thing. My doctor described their persistent request and questioning as pure harassment.

The claims manager tried to exclude me from process and worked individually with my doctors, as if he knew what was best for me. This claim manager even tricked my doctor into filling out a form without my knowledge consenting for me to return to work, with a major injury. When I asked the doctor why did he make such of an decision, he stated he was tired of them bothering him, and he filled it out in haste. This company tried to minimize my injuries and engaged in deceptive methods, which were pure tricky to exclude me from the policy.

I've learned a lot through my situation. I've learned that we have rights, and don't deserved for a claims manager to speak to you in an improper way. My claims manager yelled at me at times when I was too ill to communicate over the phone. I am still fighting back, and making the preparations in case they cut me off. I am still frustrated with their attempts to analyze my words, hoping to catch me in a lie, and to establish an inconsistency. This company is hell. They make billions of dollars a year screwing people

Liberty Mutual will immediately deny your claim or put you off and you will be in litigation so long that you will lose everything by the time your case is heard in court. When your life cannot seem to get any worse, they will swoop in when you're desperate and offer you a tiny fraction of what you've lost. I think they hope that you will die before your claim is resolved. I have been in litigation for 7.5 years already. I've gone without proper medical treatment, which has delayed recovery, and since I have been unable to work, I've lost my home, two cars and so much more.

I'm down to 100 lbs because I have to choose between medical treatment and food. Now, they've come up with some ridiculously low settlement that doesn't even include lost wages. If I accepted it, I wouldn't even be able to pay off the debt accumulated as a result of being unemployable. This company is truly evil and now it could be a long time before it goes into arbitration in Illinois.

If you have to deal with them make sure you get the best possible attorney because they will hire the best of the best. Also, they won't hesitate to spend $20,000 or more on a medical expert who will find in their favor. What doctor wouldn't if he will make $20k in a couple days of work? All he has to do is find that you suffered an injury 20+ years ago and he can say that is the current cause of your condition. They will spend whatever it takes to keep from paying out to the insured, which seems counter-productive to me. They'll spend more on attorneys and experts than they would pay for a claim or settlement.

I'm writing this review because something need to be done about these insurance company rip off artists. My son-in-law got hurt off the job and paid for short term disability. He injured his neck and shoulder. He sent in all the required paperwork, medical records etc. After a month now LMI has denied his claim. First they said they didn't get his paperwork thanks to fax confirmations. Shut that one down. He can never get a hold of his case worker from LMI. Now he see's a neurologist for his injuries. Now LMI seems to think a nurse has more authority than him. (can't figure that one out) So now I'm paying his bills for him so they can survive till this thing is over (is this not why you pay premiums?)

ARIZONA, WASHINGTON -- Liberty Mutual Continues to treat customers with contempt. If you like being abused, this is the insurance company for you. After having this company cover all my worldly possessions (umbrella) for 22 years. I finally had to make a claim (not my fault). None of the body shops would repair my car because of the company's reputation for not paying for "given damage". The fact that the insurance adjuster appraised the damage for $1,000 less than all the body shop's was the first clue. If you have these guys as your coverage dump them and dump them now. "Still screwed with a messed up car".

PORTLAND, OREGON -- I was seriously and permanently injured in a fall. Liberty northwest was my personal health insurance and Liberty Mutual was the responsible party. Terms in the settlement were that there is no responsible party. After I got the money Liberty northwest filed a lawsuit against me for compensation because a third party was found liable. Liberty northwest had an attorney that lied and said Liberty Mutual and Liberty Northwest had absolutely zero affiliation. When in fact they are the same company in itself. I was in California recuperating and they had me served publicly by posting in the Oregonian.

How could I respond when I'm in a different state and have no idea I have been served. I lost by default and had a judgment against me for 10 years. Liberty Northwest was in a heated competition with SAIF for workers comp market. I threatened to go public with what they did and after 10 years of ignoring me, they, that day, paid their own judgment off. This company lies, cheats and steals from their own customers. I have many more factual incidents about this company. If anyone is interested in filing a class action lawsuit against this company please let me know. REMEMBER, united we stand, divided we fall!

BOSTON, MASSACHUSETTS -- I worked for them for 10 years of torture. They cut the staff to nothing and piled on the work. They made us log every minute, although they were our only client and did not get bills. They had the work done by a team of inexperienced paralegals and did not serve the interests of their policy holders. Their greed is enormous. Finally, they moved the office 60 miles a day round trip. The commute almost killed me. They didn't need the money. Then they fired me for telling the truth to the client instead of trying to hide their incompetence.

BOSTON, MASSACHUSETTS -- I have sung praises of this company. I felt there was great integrity there. However, I've only had one speeding ticket ever since 1984. While doing business at the county courthouse I backed into a car the size of the out of date Yugo as a fender bender breaking the unoccupied vehicle's right headlight. Little did I know as I prepared to leave my info. for the owner there was a deputy who saw the whole thing & I didn't know it. He said because of your honesty, I'm not going to ticket you, but call your insurance I'll stay here until it's complete and I did, was told by insurance representative I would have accident forgiveness.

When policy renewed it skyrocketed by 1,000.00 more yearly. Never missed a payment which is automatic deducted from my account. Found out you have to be with them 3 yrs for forgiveness and this will remain in effect until I'm 61. Very upset. Never even told me in the renewal papers had to call 1-800# to find out reason for big increase. Was told that it should have been explained to me in more detail, plus I am on permanently disability. Looking for new Insurance. Very hurt & feel cheated, really trusted Liberty Mutual, had greatest respect & even referred family & friends. So long Liberty Mutual.