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L'Oreal USA, Inc. Consumer Reviews

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I Ain't Got Nobody.. But Now I Do!
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I have baby fine, fragile hair that's poker straight. I am always looking for products to give it a boost, and the proof is in my collection of shampoos, conditioners, hairsprays, gels and mousse, all used just one time before being retired to The Home under the bathroom sink. So when L'Oreal came out with its new EverStrong line, I tried to ignore it because I didn't want to be tempted to buy another product that would be used only once. But then something came along to convince me to open my wallet, and that was The Almighty Coupon! There's nothing like a coupon and a sale to get me to try a product.

I am happy to report that L'Oreal's EverStrong Bodify Shampoo outperformed all the products in my graveyard under the sink, and even gave me better results than Pantene Full and Thick shampoo, my old standby. I noticed the difference after the first use, just like it says on the bottle. My short, fine hair felt stronger and was easier to style with the blow dryer, but it didn't feel covered in product like some others seem to do. It had a lot of fullness that felt very natural. The shampoo is thick and creamy and lathers very well. And of course, as advertised, it is sulfate-free. I was so pleased that I found another coupon and ran out to get the conditioner.

I don't usually recommend hair products because everyone has different issues and uses different styling techniques, but I think anyone with hair like mine who styles with a blow dryer will not be disappointed with EverStrong. I think this shampoo would also address some of the problems men have with their hair, and the smell is appropriate for everyone. So, what are you waiting for?.. Go get yourself a tube of L'Oreal's EverStrong Shampoo! And if you're not looking for some body, there are other varieties, too.

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INOA HAIRCOLOR-THE WORST IN 6 YRS
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Tonight, based on extensive reviews and articles in Vogue, etc...I tried INOA haircolor at Salon Metro in Florida. The stylist is very experienced, and I have had all over color for 6 years with Redken and Aveda, most recently. This is the most unflattering result I have ever seen, the color is very flat with no dimension or shine. Overall, in 6 years of salon coloring, this is by far the worst result I have had. I will NEVER use this product again and will immediately return to Aveda.

More expensive than any hair color I have ever had in 6 years for the least beautiful result. Be aware this hair color is not good at all.

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Poor Container Design
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NEW YORK, NEW YORK -- Your newest upgrade of the Mega Mousse container has me wondering just how in touch or out of touch you are with your end users. It is apparent that you have no idea who your loyal customers and consumers of your older line of products are. We are NOT fad conscious teens or young adults. They have no product loyalty. We are those 'old farts' that grew up in an age of product loyalty and if it works we stick with it.

Your recent redesign of this product makes the dispensing almost impossible for anyone with arthritic hands. I get insufficient product out of the container with maximum effort. You've got to have the end-users like myself test these things before you release them. After many years of using this products happily and successfully, I will now have to find a new product with a manufacturer who has some consciousness about use and who values committed customers! You've lost me!

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Horrible Customer Service? How About None!
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NEW YORK, NEW YORK -- I called the 800 number listed on their website. It directed me to the name directory, or asked me for an extension, neither of which I knew. So it told me to dial 0 for the operator, who didn't pick up after 27 rings. Next day I try again and, once again, no operator after 38 rings!! So next I got back to the main menu, and start over, dialling the operator - this time she picks up after 12 rings -- and guess what: she gives me another 800 number for customer service.

So I call it, and get a recording saying beauty advisors are assisting other customers, but please hold, because my call is important to them. Baloney! I sat on hold for 10 minutes and gave up. Incredibly lax for such a huge company.

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Never Ending Lipstick
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NEW YORK, NEW YORK -- I have a tube of your L'oreal Endless lipstick in 200 rose. I am unable to use this because it is so drying to my lips
that when I apply it, my lips end up chapped and peeling. I don't have this problem with other brands. I have no choice but to throw it away. I bought it because of your claim that it lasts longer, but it's not worth the discomfort I
had to pay the price you require.

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Poor Pump
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I normally prefer my makeup with a pump because it keeps bacteria from your skin from getting in the makeup. However, I've had nothing but problems with this product. The pump constantly plugs up and instead of gently coming out it literally shoots out and all over everything. I can't tell you how many times I've been dressed up to go out the door and had to change because of the projectile pump on this thing. I finally just threw it away.

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Visible Lift foundation screw top
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I am writing to let you know the screw top, which I believe is plastic, has split in several places. The product itself is great, no complaints there, just the packaging.

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Eye liner
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I purchased EXTRA INTENSIVE Liquid pencil eyeliner.. Used it several times and I have no idea how to extract (refill) more pencil.. to the tip...

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Bring It Back!
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I love L'Oreal Cashmere Foundation. It has excellent coverage and has real staying power, so there is no need for touch ups. I am very disappointed and angry that this product has been discontinued. I tried to contact customer service and that is impossible. Please, Bring It Back!

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Where Can I Buy A Tube Of Collagen Filler
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SAN CLEMENTE, CALIFORNIA -- I purchased a tube of collagen filler L'OREAL PARIS at the CVS Pharmacy in San Clemente, CA 92673 and would like to purchase another tube. Who has this product?

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L'Oreal USA, Inc. Rating:
19 reviews & complaints.
Contact Information:
L'Oreal USA, Inc.
575 5th Avenue
New York, NY 10017-2422
212-818-1500 (ph)
732-499-2599 (fax)
www.loreal.com
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