POLAND, OHIO -- Bought 3200 dollars of appliances, delivered but not hooked up 10 days later, I AM HANDICAPPED AND HAD NO appliances working and called and went into store. They said call office 60 miles away and on phone 2 plus hours and 10 days later they showed up to install appliances sitting in my home. They said they would allow a credit of two hundred dollars and NEVER DID.... DON'T COUNT ON LOWE'S.
BROOKLYN, NEW YORK -- Five years ago I had Lowe's install my hot water heater replacement. The contract said that it would be installed according to all applicable building codes. Fast forward to now and National Grid in New York City is threatening to cut my gas service because the water heater was not hooked up to the gas line correctly. They used a hose meant for gas stove hookups (see picture). I went to Lowe's to fix the issue but was not given any help. I went to the store three times and spent over two hours on the phone trying to get the issue resolved. No luck. I'll be hiring a private plumber to fix the issue. Do NOT use their water heater install services.
PLANO, TEXAS -- I've had nothing but problems since I replaced my old Whirlpool products with new ones. Neither of these people (LOWE'S or WHIRLPOOL) stand behind what they sell and LOWES doesn't even answer the GD Phone!! These models are junk and have been discontinued shortly after I purchased them. LOWES won't take them back and just sends me to the manufacturer. The manufacturer scams you by sending a repair man who finds nothing wrong, because it was designed to be this crappy. It can't run more than 4 towels or half load of clothes without grinding and screeching, so I have to run 3 loads for what I used to do in 1 load.
The dryer is so poorly designed and doesn't weigh 20 lbs, so it moves across the floor. The lint trap is designed to be upside down so lint either falls into the machine or on top of it when you pull the lint catcher out. You couldn't have designed this more poorly if you tried!! I'm at the point now of putting my Washer and Dryer outside near the highway (on my property) with a big sign and leaving them there for the next decade so EVERYONE knows what a farce LOWE'S and Whirlpool are. I'll be putting nice lights all around the signs so they can be seen at night!
KINGVILLE, TX, TEXAS -- In Feb. 2021 we bought a Frigidaire refrigerator with ice maker and water dispenser. Since we purchased it, the ice maker and water dispenser has not worked. Since it is still under Mfg. warranty, we have had their repair service out seven (7) times.. No one has been able to fix (or replace) the ice maker. Today, 12/17/21, the repairman told me he could not fix the problem and that I would just have to live without a ice maker and water dispenser. Further, he felt like ice makers were useless anyway (honest to God). I have notified Lowe's and have not heard a word from them. Hopefully you will not experience these horrible problems.
TEXAS -- I ordered a dishwasher on Jan 3 online. Signed the contract and everything. Turns out, they didn't enter the credit card number. So what did they do? Nothing. Just let it sit for two weeks until I called. It took them forever to figure out what they did. Never dawned on them to just call me back on Jan 3 So then it was supposed to arrive. Doesn't come in until two weeks. Have to call them back on installation. You know, they didn't think to say to themselves, we messed up on this order maybe we should do everything to speed it up.
Would only come out on Thursday afternoon for installation- which of course I couldn't meet. Won't offer me an alternate time. Instead, get a new ultimatium- Next Tuesday afternoon. IF you want mornings, it will be late next week. Really, if they scheduled everyone else so far in advance, why they hadn't me don't know. It's now three pm. on Tuesday. I've called several times asking for an update. No response.
LARGO, FLORIDA -- Such a low place that Lowe's has descended to by using a 3rd party service to deliver new appliances. I cannot even separate one detail from his sharp, sarcastic, negative attitude to the refusal to remove the pedestals before taking the washer and dryer away as contracted to do. Not one ounce of courtesy, just smug and cold.
RANCHO CORDOVA, CALIFORNIA -- Lowe's Extended Warranty Is Garbage. Refrigerator door became off balance after a plastic price broke. The plastic piece is attached to the door so the whole door has to be replaced. After talking with Lowe's they informed us that the doors are not considered under the warranty. It is it mechanical parts. I let them know that their advertising brochure doesn't clarify that but the representative at Lowe's continued to apologize. I would suggest to save your money and put it towards a home warranty that covers appliances. Ours is American Home Shield and they are awesome.
CLARKSVILLE, INDIANA -- Sales person at Lowe's was quick and efficient in the sale of the dishwasher. Told me I would be contacted by the delivery/installer within 48 hours. I was. Tuesday, the 17th Matthew ** from Crume Installations came. He was very nice, very efficient, and gave me some pointers about using the dishwasher. No complaints here, he was great.
WATERFORD, CONNECTICUT -- Purchased a KitchenAid french door refrigerator freezer in black stainless. Paid just shy of $4,000.00 for it on Nov 16th 2017. Had to have the doors replaced shortly after delivery because they were wavy as all hell. On Nov 16th 2019 the entire appliance shut down. Two years to the day from the date of purchase. Lowe's Extended Warranty was contacted and they in turn contracted A&E Appliance to repair it. A&E is actually Sears Home Services. Technician came on Nov 19th and diagnosed issue as being with the control board for the compressor which he installed on a return visit later that same day.
The following day fridge and freezer was found to be operating at a crisp 74°F. Notified A&E and technician returned on Nov 21st. Another diagnostic check revealed issue was with the closed system consisting of the compressor and dryer. Part shipment could not be expedited and did not arrive at my home until several days after the Thanksgiving holiday. A&E technician was scheduled to return to do the compressor install on Dec 4th but A&E sent me a text advising that the scheduled repair appointment was cancelled.
A&E sent technician on Dec 5th and while in the process of prepping for the compressor kit install did a pressure test on the closed system as a precaution to check for leaks. Pressure test revealed that the tubing on the evaporator coils was badly corroded where it sat in the drip pan allowing for refrigerant to purge from the system. Due to this discovery the compressor could not be installed. Technician stated that he did not have an opening in the schedule to return until the following Tuesday, Dec 10th. He went on to advise me that the part required would actually not be in until Dec 17th. When asked if the part shipment could be expedited he stated that his supervisor had indicated to him that it could not.
After the technician left I contacted Lowe's Warranty, explained the problem and requested that they reach out to A&E in an effort to expedite the repair as well as the shipment of the needed part. Lowe's Warranty representative advised me that he would forward the issue to another department for review and that someone would be back in touch with me regarding my "expedite" request in three business. With this being a Thursday I found that my "expedite" request was so important to them that they would not be getting back to me until the following Tuesday due to the weekend coming into play. This is pure crap.
Contacted Whirlpool direct to ask them why a $4,000.00 appliance rots out after two short years of use and the representative had no good reason. Told us that they could do nothing for us and that we were bound by Lowe's Warranty Service to correct the situation. I guess it doesn't matter how much you pay for something nowadays. There is a pretty American flag sticker on the inside of this boat anchor that says Designed, Engineered and Assembled in the USA. Yeah sure. With parts slapped together in friggin China.
I am done with KitchenAid Whirlpool inferior products and with Lowe's with their warranty service. A&E can pretty much stick this repair job up their sealed system. The technician that they sent out here from A&E, Mike, was great. I feel bad that he has to work for such a terrible company. From this experience I can honestly see why Sears is going down the tubes like they are.
BOYNTON BEACH, FLORIDA -- Had a dryer delivered this morning. The delivery people dropped the dryer in the kitchen, took the old dryer and said, "We are done." Never connected the new dryer, never showed me what the different settings were. They were very rude and my daughter who happened to be here said “I never would have believed this if I wasn't here”. I'm 76. She and I had to connect the vents and reposition the dryer. Also this dryer has a sanitizer and I was handed a box and was told here this is to be hooked up. Never again. This delivery company is losing business for Lowe's.