FOLEY, ALABAMA -- Buy appliances there all the time. Bought Whirlpool refrigerator. Asked for one that won't rust so fast. Delivered on the tenth. They sent wrong ice maker. Delivered next day. Door was squeaking, said would have to replace door. Next day, called store, talked to several, then Nikki. Told her, everything happening to this fridge. And there was dent on side to boot. She sounded nice and said would deliver another new refrigerator on Sunday. We made sure she knew right refrigerator and to look up invoice. She sent a black one. Now waiting three to five days on another one. We are age seventy six. We have unloaded refrigerator I don't know how many times. Beyond pissed. Maybe we need to find another supplier for our appliances.
SIMI VALLEY, CALIFORNIA -- Don't trust Lowe's Appliance Warranty Services! They send disreputable companies to your home who will come after you for payment when Lowe's doesn't pay them!!! I called for service for my refrigerator because I bought a 5 year plan with my fridge. Lowe's sent repair company to my home. This repairman was terrible! He actually unplugged my fridge, plugged it back in, and then said to call them back if that didn't work. Ridiculous!!!
Then when this company tried to bill Lowe's warranty service, Lowe's denied the claim because I was still under the manufacturer's warranty. The repair company then tried to bill Fridigaire with the dispatch ID they were given by Lowe's and they both messed up the claim so Frigidaire denied payment also. Then this terrible repair company came after me for payment!!! My very first bill from them was a threatening letter saying they were going to send me to collections if I didn't pay in 30 days!! I tried to appeal to Lowe's Warranty service to take care of these issues. They are the ones who sent this terrible company to my home in the first place. Why should I have to pay when I have a 5 year warranty with them!!
Lowe's Warranty Service employees just gave me the run-around for weeks. I talked to 7 people, 3 of them supervisors, and they all had something different to say about how it works and what went wrong. No one there has a clue. They all said "don't worry, we'll take care of it" and when I call them a few days later, I find out they didn't do anything and I had to start all over again with my explanation and waiting an hour on hold for a supervisor.
I finally called Frigidaire directly for help and they are going to call this terrible repair company and take care of it for me. Frigidaire also sent a reputable company to repaired my fridge with no issues. They knew right away what was wrong and that it needed a new part. I canceled all 4 of my appliance warranties with Lowe's and asked for a refund. Lowe's Appliance Warranty Services is a terrible Warranty Service who use terrible repair companies!!!
NEWARK, DELAWARE -- Purchased a $1200, LG Refrigerator on 2/17/18. Was told I had to purchase a water line and pay a connection fee and they would connect. Delivery day installers refused to connect because I had cooper line. I called the store to complain and was told I need to hire a plumber or I can connect the copper line myself. And they admitted. The person who sold the Fridge, wasn't trained in that area, (so it's my fault he didn't tell me). Lowe's took no responsibility for the he misrepresentations, well, I move the new fridge and the copper wire was severed, gets better.
I call the media relations line to report this, they had a picture of the coiled line from the installer, taking pictures in my home without my permission and stated they can't determine if I damaged it. They stated I cannot prove who damaged the line. I contacted SAG office The BBB and will file a claim in SCC. The gall, another company who smacks around a small consumer. Oh they offered me a 50.00 gift card to replace the cooper. Plumber 150.00. SMH.
JOHNSON CITY, TENNESSEE -- Went into Lowe's in Johnson City TN on a Friday night to purchase new washer and dryer. I picked out a set from GE, and the girl rang up a Maytag. It has been installed. so I guess I am stuck with it now. She was too worried about her cell phone and how she looked. I should not have bought these as she didn't seem to know much about anything. I am not happy with the washer and dryer and plus, they were more expensive! Better for her I'm sure. Will not buy anything from them again.
SPOKANE, WISCONSIN -- Purchased a Maytag washer at Lowe's 9 month ago. It was sitting in the aisle with a sale tag on it. It has been repaired 3 times already. Yesterday it is the transmission (on a 9 month old machine?). Lowe's will not do anything because it was either returned or liquidation. How is the public know this when shopping. I was not told at the time of purchase. Now I am stuck with this machine and manufacturer warranty will be over with soon. I guess I could take it to the dump and buy a different brand and be out the cost, but I thought Lowe's or Maytag should know about this machine. When talking to Lowe's I felt like they just really wanted to tell me (OH WELL! SEE YA).
EDWARDSVILLE, PENNSYLVANIA -- I purchased a refrigerator from Lowe's 5 years ago. It was banged up so I returned it. I got another from Lowe's and it wouldn't cool. I returned it! I purchased a 3rd (all within a weeks) and bought an extended warranty. I got it home (still have it - but not for long). It clanged, banged and made all kinds of strange noises. I called the warranty company and was told flat out that if it was running, they would not come out!!!
It does not have an ice maker, but for months now it has been leaking water on my floor. I've had a repairman out twice and he can't figure out where the water is coming from. It has rusted the cabinet on the floor next to the fridge. I will NEVER purchase another appliance from Lowe's again!!!
HAWTHORNE, CALIFORNIA -- Paid cash 1,741.82 for a frigidaire gallery refrigerator on 11/28/16. Ice maker doesn't work. Lowe's says it's not their problem we had to deal with frigidaire directly. Frigidaire is now coming out a second time for the same problem. I have had way cheaper refrigerators & never had one issue so I did not purchase warranty with Lowe's.
My refrigerator is 3 months old & not only did I need to be home a 4 hour period for delivery now for a second time I need to be here from 8-12 on a Friday. I really feel Lowe's or frigidaire should be giving me a new refrigerator. To me 1,741.82 is a lot of $ for a crappy refrigerator. I will not purchase another thing from Lowe's ever again & I'm redoing the kitchen & master. Stay out of Lowe's.
HENDERSONVILLE, NORTH CAROLINA -- Our Samsung refrigerator stopped cooling over six weeks ago. Despite a Lowes' warranty, it still has not been fixed despite three visits from the repairman, and we have lost hundreds of dollars worth of food. When I first called for warranty service it took five days to get someone to come out and look at it. He ordered parts which came in about two and a half weeks later. When the repairman returned he said the freezer had broken and unplugged the entire refrigerator which had until that time been providing minimal cooling. He ordered parts for the freezer and returned about two and a half weeks later.
When he arrived he said that the company had sent the wrong control panel so he still couldn't fix it. I just called Lowe's and said that I wanted to return the refrigerator because it has been useless for over six weeks and the warranty has been useless. They said I can't return it because parts have been ordered to fix it.
NATIONAL, NORTH CAROLINA -- On 7/11/16 a few days after our country celebrated the Fourth of July we ordered a new refrigerator from your company. It was an Internet sale and the order number was **. The product is a 20.5-cu ft Top-Freezer Refrigerator (White) Item #: 618281 Model #: WRT311FZDW. Cost with tax of 641.37.
The delivery date was to be two weeks later on July 25. A few days prior to that date your company called and told us that they still didn't have the product from their warehouse and that it would be a few more days until they could deliver and they would contact us before arriving with a more accurate delivery date. Another ten days later, on August 4th, without informing us ahead of time, or contacting us in any manner, your delivery truck showed up at our home. We were out of town and wouldn't be back home until two days later. They did leave a note expressing the reason.
When we contacted your customer service department we were told that "The delivery crew then unpacked the refrigerator at our home and found that it was 'damaged'." So they decided to return it to the store. That makes perfect sense, but why in the world a delivery crew would take it upon themselves to uncreate a wooden box on our driveway without contacting us or without our presence.
I truly find this explanation questionable at best. But not to worry, a new one was on order, they just didn't know when it would be available. All this time, the product remained on your internet website as available for immediate pick up at your store in Sylva, NC. But it gets ever more disappointing.
I called Lowe's customer service, asking why this entire issue was becoming such a disaster. It was then that I was informed that the real problem was because Whirlpool had reduced their inventory stock levels due to the economic conditions. Orders were down and sales were slow.
Last week, we were contacted by Darcy, one of your customer service employees representing your Sylva location. She called and informed us that a black refrigerator was available if we wanted that one. We ordered a white one, why would we want a black one!
Today, Darcy again called and told us that our refrigerator would now be delivered on August 30th. "Why so late" we asked, she responded that the reason was because this model was so popular and sales so strong that the factory has a hard time keeping it in stock! She did offer us a $200 discount to cushion the experience and disservice. With all due respect, I know BS when I hear it. (Incidentally, the store website was visited today and it reflects that this item will be available for store pick up or delivery on August 22nd.) Apparently the right hand doesn't know what the left hand is doing.
It becomes even more disappointing. After writing a letter to your executive office, addressed to Ricky Damron we were contacted by a lady whose name is Vallen? She attempted to get us a refrigerator but it was delayed further by product delivery issues. She did call me several times in an attempt to rectify the situation and promised to recontact me by Wednesday, August 24th. I asked about an adjustment at this time, and she stated that we would discuss that AFTER the product was delivered.
On August 26th she sent me an email saying that she could not reach me by telephone and included an incorrect phone number in her email. This after calling me several times on the correct number. She simply had one digit wrong. It might be worthwhile for someone to review our telephone conversation. This took place on the 25th of August at approximately 3:35 eastern standard time. In any event, she then offered a reimbursement of $120.00.
That's when We decided that we are done with Lowe's. I asked her to pick up the refrigerator and credit our account. She promised to call me back on Monday August 29th with a date for our return.
In closing, it's completely understandable why Bloomberg is reporting the disappointment in your latest company earnings report. Such a poor indifferent attitude is reprehensible. We have literally purchased tens of thousands of dollars of product from Lowe's over the years. But will not be doing anything near that in the future.