DOTHAN, ALABAMA -- I had went to Lowe's in May of 2016 to get a quote on kitchen remodeling, Complete remodeling. I knew what cabinets, countertop and floor that I wanted, But the Salesman Stated that he had to go to Home Advisor School and ask if I would wait until finished. In December he called me in to get papers signed, wrote project would be completed Jan. 3rd, 2017, as of today Nov 2016 job is still not completed. Have called the Corporate Center 3 times, Lowe's Store at least 8 times, and still no completion.
They have my hard earned money but will not complete the job to satisfaction. They (Lowe's) had called when I was In ReHab, was in hospital for almost 3 weeks. When I called them back they said they would give me a call right back, but didn't. Have seen on internet if you call the Corporate Center they hold it against you for complaining. Spent about 25,000 for this remodel.
POOLER, GEORGIA -- Designing and ordering the cabinets from Lowe's was easy and straightforward. Computer design was very helpful in seeing what the finished product would look like. Ordered 10K worth of custom cabinets and 4k worth of appliances. A month later the cabinets were delivered and I stored them in a spare bedroom.
Then things went south. After a month still no installation. Installer didn't bother returning my calls because he reported to Lowe's, not me. I had no leverage. This is the problem with the business plan Lowe's uses. Subbing out the installation. After several phone calls to the store pushing for an install date I could not get an answer. So I went to the store to talk to the scheduler in person and he assured me he would have an install date by 9am next day.
Of course I never heard back, so I called and asked for the store manager. He said he would get to the bottom of it and get back to me. He called back within the hour and said the installer was tied up on a big job and did not know when he could get to me. I said that was unacceptable and I wanted to return the cabinets. To his credit he sent a truck and they picked everything up and issued a credit. They never offered to get another installer. Apparently they have only one. Again, bad business plan.
It's frustrating because we lost so much time. Had to go out and contract with another company and we are still waiting for everything to get in. Bottom line is I suggest you deal with a company where the installers are employees of the company and not a subcontractor.
OREGON, OREGON -- Ordered Diamond Prelude Series Cabinets. Lots of bad reviews so I was very surprised after they were delivered no damage, on-time, no staining variance issue. Had my old cabinets ripped out and Lowe's installer installed in two days. No issues. Quality is good. All hardware works fine. Lowe's was great to work with. No issues. Price was fair and given upfront. Installer was great and had 25 years of experience installing cabinets.
Received cabinets from Lowe's with multiple problems. Called customer service on numerous occasions and was told the Kraftmaid account manager would contact us. We waited, and waited and finally someone said she had just gotten back from vacation. We were asked to send pictures and she will call us that night. Well the next day I received an email that customer service would replace anything that was cracked. Why didn't they tell us that every time we called customer services.
We bought white all wood cabinets. When you are looking down in the grooves of the beadboard you can see the color of the wood not the white. The reply that was sent to me not much can be done about that due to fact that they are painted after assembly. That is something they never told us when we were spending all the money to purchase the cabinets. It just looks like terrible craftsmanship.
HILLIARD, OHIO -- We bought special order Brookton cabinets from Lowe's. When we got around to opening for install 3 Cabinets had very visible damage. We returned 1 since that one could be installed later but 2 of the others needed installed right away. My husband was installing while he was home. He is a truck driver and they was coming the next Monday to do the granite countertop measurement.
I called the company that made them and they informed me they couldn't do nothing about it. They also told me to call other Lowe's stores to see if they had them. I told them again they was special ordered they wasn't going to have them. I was then told again they couldn't help me. I have called Lowe's, the guy I have been dealing with wasn't in today but he is a great guy and they told me he would see what they could do for me. There was a 4th cabinet that had a dent in it but I will deal with it. I Will Never Buy Another Brookton Product.
HOWELL, NEW JERSEY -- Cherry kitchen cabinet door fronts and drawer fronts are defective. 95% have distress marks. The sample displayed in the store are perfect. I based my purchase on the beautiful sample in the store. I never expected to receive so many defect marks. Replacements were just as bad.
I ordered $20K worth of Lowe's Diamond Prelude cabinets. I ordered all wood because of reviews I read about the MDF Diamond Prelude CABINETS. Biggest issue - Lowe's won't tell you how much to install kitchen until AFTER you order cabinets. Their installer took more than 4 weeks to ensure all necessary parts/pieces would be ordered. During that time I found a well recommended installer. Lowe's install price $4300. My installer who was EXCELLENT - did for 1/2 price.
They tell you if you use someone else to install - Lowe's is not responsible. Here's what happened - Diamond Prelude sent a wrong colored cabinet (ordered correctly). Took 6 weeks for replacement. They originally promised in 10-12 business days. I had 12 pieces (trim, filler) left over (after Lowe's installer said was correct) (I can't return because special ordered). Again Diamond Prelude sent 2 wrong colored pieces but can't return.
NAPLES, FLORIDA -- They were very good about putting in my order and promising a delivery date. After that it was all downhill... They did not update me on the status after the delivery date slipped. Everything has to be prompted to get any results. They have no clue how to track an order. The manager said custom cabinets do not have real delivery dates after I complained. This was not explained in the front of the process. I choose Lowe's because they gave a completion date, whereas Home Depot was non-committal. They told me they would deliver it to my home and then said they would not, until they were showed that was part of the order.
I would not do business with them again. I may get the second cabinet tomorrow, two weeks past the promised date...The manager was less than gracious and the salesperson's skills seem to be limited to inputting the ordering - tracking an order and communication do not seem to be part of the sales/service model.
HICKORY, NORTH CAROLINA -- I've been installing Ikea cabinets in our kitchen and decided to try the Nimble cabinets by Diamond from our local Lowe's for a kitchenette in our basement. The first cabinet I opened had a scuff mark along one edge. It was minor and not very noticeable so I decided to let it slide. The second cabinet had no flaws. The first set of doors I opened had multiple corners with dented edges and cracked finishes. One of the doors was missing one of the rubber bumpers on the door edge and had a pin hole flaw in the exterior finish.
When hung the top of the doors misaligned by about 1/2 inch and could not be corrected with the hinge adjustment screws. The single door for the second cabinet had similar damage on the its corners as well. At that point I repacked the doors and cabinets I had opened and returned them to Lowe's for a refund.
To say I was disappointed in the quality of the finish of these cabinets would be an understatement. Lowe's was running a 20% off special on their in-stock cabinets which was the tipping factor for me to give these cabinets a try. Even with the 20% off the Nimble cabinets are close to the price of the low end Ikea cabinets so my recommendation to do-it-yourselfers is to go with the Ikea cabinets if you have an Ikea store in your area.