AIKEN, SOUTH CAROLINA -- In installing the window a/c, with the coming and going of taking out the old 18,000 btu unit and installing the new, they broke the piston hinge and the piano hinge of the storm door. In trying to get this rectified, the phrase "bum's rush" has staged a comeback. I thought the scheduling system was horrendous. The repair and replace department has zero sense of honor.
WIMAUMA, FLORIDA -- Do not purchase shower door and installation service from Lowe's. I did and regretted it. Started process by going to store to pick out 2 shower doors, made deposit for someone to come out to do measurement on February 18th, 2018 and today is May 11th, 2018; no shower doors. Everything was paid in full. They are horrendous all around.
NAPLES, FLORIDA -- I am so aggravated at this point, I will just state the major issues. False promises, delayed installed, installation never completed after months, defective windows, no return phone calls, spoke with manufacturer and they said I must go thru Lowe's, they continue to promise resolution and don't deliver. Stayed very calm and understanding for a long time.
Finally went to store manager to see if they could be of some help. Manager could not be bothered to come out to speak with me. Told as associate to have me wait and someone from the department (where I have had zero help) would come out to discuss. No one ever arrived after waiting 15 minutes. I should have paid close attention to other reviews but didn't. As a retired builder myself, I am very understanding to issues that may arise, so I figured some of the review facts were not exactly as stated. No - all the negatives written I have just experienced. Do not go thru Lowe's at any cost - not worth it. They now have app. $20,000.00 and I have an incomplete job.
ROCHESTER, MICHIGAN -- Ordering door was painless. They would have someone come out and measure the exterior door, would hear from someone in 48 hours. The subcontractor did call, asked which door are they coming to measure, stated not screen door, exterior door. Was home on date given to measure, no one showed. Called Lowe's next day, talked with manager, told they would check.
Subcontractor called next day and said yes they came and did a drive by measurement, asked how was that possible, waited a week. Call Lowe's again and asked about date of installation, told they had no measurements. Waiting for them, another week goes by and subcontractor calls to make second date to come out and measure the door again, they said measurements were for wrong door.
We placed this order Nov. 18 2017 in hope of getting the door on before mid winter... Ok measurements were done and we were told the door was one inch off, door needed to be custom door... a wait of 4 weeks or less. Of course the door price went up $$$. 4 weeks later Dec 30 2017 door was going to be installed. Subcontractor called and set up time between 8 and 10:00 am.
Subcontractor calls running out to Lowe's to get door and molding kit. This was 10:45 am. Second call comes 12:30 pm, subcontractor said Lowe's is back up. Ok... calls again and said they can't find door or molding kit, be there asap. Ok. 2:15 pm arrives... subcontractor seems confused, slow, doesn't have proper tools. My door has been open for hours... at 6:45 we both had enough and express this to the subcontractor. 7:00 pm he leaves and my husband took pictures and continue to finish the job on the door.
Called Lowe's many times and was put on hold, I did finally get someone in the dept. English was not good and he said he would call subcontractor. I said I didn't want to deal with him again and told hubby finish the job and has pictures... and this should be address by Lowe's. Called Jan 15, 2018... still waiting for return call, which he said would happen.
LARGO, MARYLAND -- We purchased 4 doors from Lowe's in 2016, two interior doors and two security doors. One of the security doors buckled at the bottom causing the door to not close properly. It lets the outside temperature in the house when the interior door is left open.
We have called Lowe's 6 times since October 21, 2017. They tell us that it is the contractor's fault that the door has not been repaired. Lowe's gave me the number for Precision Windows and Doors in Prince Georges County, MD to call. After three calls, a repairman called and scheduled an appointment for Monday, November 13 between the hours of 3 and 5 p.m. He never showed up and did not call to say that he would not show. I called Lowe's back and told them what happened.
Precision called me on Thursday, November 16. I was out-of-town and returned his call on Friday. I have been calling every day including Sunday afternoon hoping to be first on the call list. I called twice on Monday November 20 and left a message and the third time, the mailbox is full. As of today, 11/20/2017, this matter has not been resolved.
16066, PENNSYLVANIA -- Where to start. I ordered a door in Aug. of 2016 - it was not installed til April of 2017. Why you ask, well let's start from the beginning. My wife and I head to Lowe's to order a door because of stories I heard about Home Depot and because the pricing was better than other companies. We picked out a door, a storm door and shutters. The entry door and shutters matched. We were so excited. An installer came to our house to measure for the size we would need. Of course my luck we have a custom door size. It would cost us extra. The door gets ordered and we are told it would take several weeks. The only thing we wanted was to have the door in before winter.
The call arrives that our door is ready for installation and we schedule. Door #1. The day of the install the installer calls to tell us that the door is the wrong size... My wife starts crying, we took the day off to be home for the install. I called manager. He tells me "Mistakes happen" and it was ordered wrong in the store as a standard size. I am not happy and tell him so, he said to me, "We are clearly different people because I understand mistakes happen." I told him we took the day off and cannot get that time back.
So the new door gets order. Another 6 weeks passes (getting close to winter). The installer arrives and yes it is the correct size... Door #2. I watch as he takes out the order. Door cuts out the frame... I left for work leaving my father to stick out the install. The installer opens the door and a large chunk of paint peels right off the side of the door. Beyond repair without going back to the factory. Again angry I call the manager and he apologizes, I told him "You took my old door." He said "You will keep the current one til ANOTHER door comes in.
Door #3. Installer arrives being smart. Before he gets to work he opens the door and yet again paint peels right off the side... These doors are painted and then before they dry are closed. I am told that it was because I chose to have the whole door painted. This time I am asking for the STORE manager to call and no one but the dept. manager ever called. He told me he has notified the managers and he will handle the issue... I threatened to call a district manager and yet he tells me he would have to handle it all... He kept telling me I would be taken care of. This time he is asking me to allow him to order a door from a different company. It would be a better door.
I go up and pick out a new door. Similar color but different glass pattern. Door # 4. Finally the door and storm door are installed. After install I received half the price of the TOTAL cost back and a better door. 8 months later it was said and done. The first brand was Masonite, I give them 2 stars instead of 1 because I got a better door at the end and got a hefty credit. I should have got it all back..
KENNESAW, GEORGIA -- So here is my problem(s) with Lowe's: A salesman came out to quote the job. He did his job giving me options to consider and pricing. I told him from the very first conversation that time is of the essence and I need it done as quickly as possible. He told me I could expect to have the job complete within a few weeks assuming everything was in stock. Even though the price was a little high, I agreed to it because he made it seem like they could meet my timing expectations. Only thing is I had to pay for everything up front. I didn't like this because they have my money and I am left hoping they will deliver. I decided to trust the Lowe's name to pay up. Big mistake.
Once my money was tied up I was left waiting. They did communicate with me. The problem was my timeline was out the window. They contract the work out which makes sense, but I was at the mercy of their schedule. The windows were ready to be installed in a week and a half, but the installers couldn't fit me in for another 3 weeks.
To compound the problem, the siding installers can't start until the windows are done. I got the installers scheduled to start the siding immediately after the windows were done. It rains on that day. Not their fault. Fine. Start the next business day. Put on the calendar. No show. When I called and finally got a hold of someone I'm told they had to finish another job first. This is continually pushing my timeline out.
After the windows were installed I walked around picking up nails from the old windows in my driveway. I sure hope I got them all because I really don't need a flat tire. Not only that, but they destroyed mounting hardware for the blinds in my son's bedroom.
One of their big selling points is how they stand behind their installs and we won't be dealing with "Chuck in a truck" doing shoddy work or running off with my money. From what I can see, these are the people they hire to do the installs. So it seems like you're actually better off hiring "Chuck" directly.
CRANSTON, RHODE ISLAND -- Paid for a storm door on May 15th with a promised install date of 6/2. Install never called me. I called store on 6/22. No one picked up phone. Bounced all over to various departments. Asked to speak with manager, they never picked up. No one has voice mail. Repeated the same drill later in the day with same result. Called 800 number for install. They said they had nothing on my order which was paid for on 5/12!! The 800 # people called the store with me on the line. Was told that my order was "never pulled" but it would be pulled today and install would call me within 48 hours. It's now noon at 6/26 and I have not heard from anyone.
AUSTIN, TEXAS -- Placed order of 11 windows in July 2016, windows didn't get installed till October. One window was ordered wrong. Didn't get that taken care of till early March 2017! Almost a year to get it sorted. Terrible customer service, coupled with defective windows leaves the customer with no recourse. No one returns calls only the salesman during the pre-order period. Cheap extra large unprotected cedar planks used for window framing, no flashing installed on top windows.
Our back exterior wall looks ugly with the framing installed. All of our neighbors' builder grade old window frames look better than ours! Our painter pointed out all the little things that were wrong with the materials. I relied on the experts to do it right but from start to finish they got it all wrong and did a terrible job. Do not hire!! Spent thousands and regret it every day!!
PANAMA CITY, FLORIDA -- Feb 18, 2017. In December, we had onsite visits from two other known companies and one local company. We learned a great deal about windows and warranties. We also searched Consumer Reports. The salesperson from the company we choose was very knowledgeable and a pleasure to work with. Our contract was signed for 8 windows and a sliding glass door. A subcontractor came out to get accurate measurements for the windows. This was not the subcontractor who installed the windows. The number of windows ordered and the sliding glass door order were not accurate. The other kitchen window was not included in the order.
The installation was to be on Friday, Feb 3rd. The Sunday before we get a phone call. They wanted to come on Tuesday. Not sure who called. My hubby took the call. The windows were to be delivered the morning of installation. When the subcontractor installer arrived there were no windows onsite. There had been no coordination with the company about the changed date.
Subcontractor made two trips offsite the morning of installation. One to pick up windows. Two to get a saw blade. A one day installation turned out to be 2 1/2 days. A black screw was used on a white frame on the sliding glass door. The sliding glass frame itself is not secure and quite smaller than the door frame. We live on the water. A hurricane wind will be test. Hope they do something about this. Subcontractor left at noon to go to another job. Debris, nails, and screws were everywhere.
Hubby filled up two red solo cups with nails and screws on the ground. Both kitchen windows were removed. The other kitchen window had not been ordered so they shoved the old window back in without sealing it. It has been cold and windy.
Called the company a couple times last week. "Where is my kitchen window?" We love the new windows. This has not been a happy experience for us. This is a good company. Their subcontractors are damaging the company's name.
Suggestions: The number of windows and sliding glass door measurements need to be compared with the salesman and the subcontractor before the order. If there is a major difference, then find out why. My husband was livid when the sliding glass door was so far off. Not sure any subcontractor can make up this difference. Guess that is why it is so unstable? Hoping my other kitchen window is installed this week, and items are fixed that need to be fixed. Would love to talk to someone about these windows.