JOHNSON CITY, TENNESSEE -- Purchased (2) two Pella Storm Doors, Installed from J.C. Store. Installer came out installed doors. Called back (2) two times because doors were not properly hung and insects, and other vermin was coming into home with house doors open. Doors still not correctly hung; the back Storm Door is tearing the sweep at bottom. I have replaced sweep 3 times at $14.00 each time. While doing this I have found numerous drilled holes in my door where installer has tried to adjust the extender's length.
I have contacted Lowe's Install Services and have been told, "It's not our problem, the (1) One Year Warranty is expired." I am 81 years old, been a customer of Lowe's for 35 years and had just bought this used Condo, purchased all New Appliances as well as the Storm Doors, with plans for floor treatment. I won't be doing any further business with Lowe's!!
KINGSPORT TN, TENNESSEE -- We ordered doors and windows to be installed on our home. The initial installer was wonderful. He was very professional and did an outstanding job. Unfortunately he no longer does installations for Lowe's and we were assigned another installer for our front door that did not get delivered on time. This installer drilled through our painted door frame after handling it in such a way that the frame pulled apart. He stated that it is normal to drill through the frames to put them back together. He also scuffed up several areas and stated that it can be touched up. The door is also not level. Considering we spend thousands of dollars for our front door, we expected an installer to be more professional.
CHATTANOOGA, TENNESSEE -- I waited two months for the installation and was delayed another week by Christin ** due to light rain. Zach finally arrived with security doors ordered at Lowe's. After vaping a cloud of smoke, he emerged from his truck and asked if it would be ok to leave a 2 inch gap between the top and bottom of the door. He said I ordered the wrong security doors if I wanted them to seal the door frame. I called Lowe's and demanded a refund to this incompetent company that subcontracted to Edwards Xteriors.
TIMONIUM, MARYLAND -- Ordered doors in March 2021. Storm doors arrived in April, entry doors in May. Scheduled to install June 6. No call, no show. Installer says one door is missing. Store says all doors are there. Turns out, one door is wrong. Have to reorder the 2nd entry door. June 24 one set of doors are installed. As soon as they leave the driveway, the grid pops off the window of the entry door. Called installation center and create a repair ticket.
Reorder door comes in July 16. No one calls to schedule install. I call Lowe's, installer, and install center. Finally get scheduled for September 1 between 11- 1. Get a call at 10:00 that they aren't coming because of storms and will reschedule for September 3, same time. Supervisor pulls up at 2 pm. Crew a little later. Door is scratched, gap under door, threshold sticks out 2 inches unsupported, unpainted foam around the window, handprints everywhere...and NO STORM DOOR! My husband points out the gap and threshold and the installer says "not my problem. I did the best I could"! I am LIVID! I will NEVER buy as much as a screw from Lowe's.
CLINTON TOWNSHIP, MICHIGAN -- Paid in full May 11, 2021 for entry doors, storm doors, hardware and a sliding door wall. Today, August 6th, still being jerked around. Now told September MAYBE. They are blaming the delay on not having received the storm doors and door handles from vendor. I could have walked out with everything except the special order craftsman front door on May 11. So obviously instead of holding what I purchased aside until special order came in, they sold them to someone else. They have my 6k but refuse to install what IS in. DON'T DO IT.
Today we find out that our microwave install that was supposed to be done on the 3rd but they just didn't show up for, has been cancelled. This despite me having an ongoing 3 day conversation with the store manager who claimed he had it all worked out. He said they would call for the new installation date. Nope. We were just told that they refunded our credit card for the entire microwave job and that the microwave that the girl had put a sticker on and set aside for us in the store, would now have to be reordered. They claimed we had been refunded. Came home, check credit card company and nope. So now hubby is back at store kicking ** and taking names. I will draw my last breath from this day on having never walked into a Lowe's again. Avoid them, people.
POTTSTOWN, PENNSYLVANIA -- Purchased 3 Larson exterior doors & storm doors. Had to visit store over a dozen times before. Only salesman was available to take order. 3 months after placing order for installer to arrive. Large gaps left around doors. Hinge screw holes left open or screws didn't match. Paid extra for outside trim to be same color as door. 2 door trim different colors. All 3 doors were to be the same but 2 had double bolt locks after I purchased all handset and deadbolt locks at store. I didn't order double bolt locks.
Complained to salesmen. He insisted I got what I ordered. Called Tanya, installation support over 15 times. She agreed poor installation but advised I need to talk to Jim **, store manager. Went in to talk to him but he insisted I need to speak with Tanya at customer service. Jim agreed to provide me with screws. 1st attempt I received plastic tabs that were useless. Returned them to John **. 2nd attempt I received small 3/4 inch screws with painted heads. Again useless as correct screws were 3 inches long. Bottom line, salesman basically called me a liar saying I got what I ordered. Store manager unwilling and unable to help. And installation support listened to me but could do nothing to help. Attached pictures reflect installation job. Poor service all the way around.
SMYRNA, TENNESSEE -- Door purchase and install - From the first day installed door had mold that was not flush & and scratched but thought this was cosmetic. The door sounds like Velcro is ripping Everytime you open it (we thought this was because it was new but it's been 5 months and still sounds that way. The seal between the door doesn't keep small insects out when they climb on door. Lowes sent the installer back out then the Manufacturer representative Who squirted caulk? In week holes but the insects came from where sliders meet you can't caulk that but he said we could pull the mylar strip off and the door won't. Be as noisy I asked if that would allow bigger bugs in and he said it could. The lady in the claims was very nice but never really had a solution after 5 months offered a Lowes gift card for $100 we declined and are still looking for a resolution. WE HAVE USED LOWES FOR 15 YEARS BECAUSE THEY SAID THEY GUARANTEEED THEIR SERVICES but probably going to change to Home Depot
FARMINGDALE, NEW YORK -- Bought a Larson screen door, for my back door. It seemed great. I then realized that the half-screen didn't stay down all the way and the pressure bar was making a screeching sound. I sprayed it with WD40, but it didn't help. I contacted the installer Glen. He said no problem, he would order the parts and get back to me. It took a while for the parts but he kept in touch. He came today and finished the repair. The door works great now! Can't thank Glen enough, he did a great job and he's a real nice man too!
AIKEN, SOUTH CAROLINA -- In installing the window a/c, with the coming and going of taking out the old 18,000 btu unit and installing the new, they broke the piston hinge and the piano hinge of the storm door. In trying to get this rectified, the phrase "bum's rush" has staged a comeback. I thought the scheduling system was horrendous. The repair and replace department has zero sense of honor.
PRATTVILLE, ALABAMA -- Had new windows installed, then discovered they howl like banshees when the winds are high and from west-Northwest. After the clueless installer attempted to correct with sloppy caulking, an Atrium representative came by and installed "chimney stops," which reduced, but did not eliminate, the whistling noise. At the time, he said there were other things he could try, but after calling Lowe's a month after his visit when the windows howled again, received a call back stating that the windows were installed properly, it's our vinyl siding making the noise, and Lowe's was closing the file. Period. Wrote to the Lowe's CEO and store manager, but no response from either. We've spent tens of thousands with Lowe's over the years, but not a penny more, ever. Luckily, there are options in town all our future home needs.