Lowe's Flooring Consumer Reviews

CHARLOTTESVILLE, VIRGINIA -- Booked a hard word flooring job for my house in Charlottesville and had Lowe's and Service Pros do the job. Very difficult to deal with Lowe's in the run up to the job, almost never able to get through to them via phone. After the job had been booked 2 months in advance, the day of the installation the guys come to start the job and tell me I have the wrong sub-flooring for the job and they can't start. I drive over to Lowe's because I can never speak to them on the phone, they tell me in-store that the job will cost another 5K to install the right sub-flooring.

This was a major oversight by Lowe's and Service Pros and they were not willing to change or work out a better price, totally inflexible and seemingly without remorse for a major error. They've wasted 2 months of my time and numerous hours on the phone trying to get hold of them. I only had this window to install the flooring and now I will have to wait until next years due that I can get this done. Very frustrating experience from start to finish and now I'm having to get a full refund, over 10K for the job and it never occurred to them to check my sub-flooring for compatibility. Awful. DO NOT USE LOWE'S!

WARREN, NEW JERSEY -- We bought 32 cartons of Bruce Butterscotch color hardwood flooring from Lowe's. To our great shock, the product came from AHF (not from Bruce) who apparently manufacture for Bruce. The carton has only a small sticker stating names of Bruce and Butterscotch. The material came substandard, totally different from what was on display at Lowe's showroom. Color is not uniform. It varies from piece to piece and on the same piece. Some pieces are total black which suggests burnt wood. The color is not Butterscotch.

Many pieces were cracked, broken and not straight. AHF deals through Lowe's only and does not address the issues. Bruce/AHF Lowe's seem to be involved in deceptive practices. This is a special order. AHF is taking advantage of customers' helplessness and exploiting them.

ROCHESTER HILLS, MICHIGAN -- Lowe's gave us the run around for weeks for their insurance paperwork, which I was required to provide for my association. I should've run while I could - I eventually got the paperwork and got my approval, and paid for the project. The *first* delivery appointment I had, they canceled it without telling me. I had driven across the state to be at my new house to let them in and they didn't even give me a courtesy call. Now is the day of the install, and they're working upstairs as I write this. They're lucky I haven't kicked them out of my house.

They asked that we put our pets away in a safe place, which we did. We placed our cat in a room that was not being worked on, and we informed the workers when they arrived that they were to not open that room. We even put a sign on it for good measure which read “Do Not Open! Cat Inside! She will run!”.

About an hour into the install, my fiancé went upstairs to ask if they wanted a box fan because the smoke alarm kept going off. He saw that they did not listen to us, and the bathroom door was wide open along with our front door. I thank God our poor cat was too scared to run - she was cowering in the corner. The installation guys had absolutely no idea why we were mad, or what they did wrong. I'm now sitting in the basement with her, which is extremely unsafe as it hasn't been cat-proofed, and all of our belongings are down here as we haven't unpacked yet.

AUGUSTA, GEORGIA -- Making a long story short, my experience at S. Augusta Lowe's ended up incomplete. The quote for installing laminated floors was acceptable, however the salesman or Lowe's strategy and deception were awful. Midway into the flooring, (their excuse) "this room wasn't measured" after the second time and same excuse and the price kept going up. I had enough, it was made clear from the beginning that I wanted all rooms done.

DAPHNE, ALABAMA -- We bought porcelain dark gray tile to refloor our wood floor in the kitchen because the previous owner had ruined it. We paid an enormous amount for the tile, grout, 4 threshold pieces, toe mold, stuff that “cements it to the floor” & installation. The light gray grout between the tiles looks filthy & shows “pieces of rock” in the grout. If you drop a drop of anything, I including water spray drops in front of kitchen sink, when the water dries it lives a spot in the exact shape of the water spray or drop unless you immediately get on your knee & wipe it dry with a paper towel.

I have contacted my local Lowe's (salesperson we used, flooring manager, manager, etc). at least 15 times since install last January with wanting to know why that happens & still no one has called back to offer a solution or to even call me back..No one came out to look at it. We were told NOT to put sealant on it because that would ruin the tile, but one guy in that dept., after I had gone back to Lowe's 5 times to get help, one salesperson said it needed a clear sealant & sold one to me. After putting it on a couple of tiles, it looked like it had bubbled up & left permanent spots, so now the floor looks even worse. The original salesperson told me that the tile wasn't supposed to have a sealant put on it..(evidently, employees don't know anything about their products).

I researched tile before we even went to Lowe's but didn't know about each individual tile they sold. I am furious & I have contacted an attorney to, possibly, sue Lowe's..Now I will wait 1 week more for a resolution, if I do not get satisfactory results, we ARE going to court & I am going to want compensation for the floor, floor installation, tiles, grout, etc etc AND compensation for my physical, mental & emotional health during this entire ordeal!

GAITHERSBURG, MARYLAND -- The flooring department is the biggest bunch of losers I have ever met. Do not waste your time or your money. They will lie right to your face and God forbid something goes wrong, and it will, they will ghost you in a heartbeat. They don't care about their customers at all.. Their contractors and subcontractors are complete idiots.

VENICE, FLORIDA -- According to the signage, floor installation includes removal of existing flooring, disposal of such, leveling, etc. But the installer FIS totally misrepresents their services. They claimed that because the house was built before 1986, they will not remove the flooring. There is no indication of such a limit on the sign in the flooring department. So I called FIS and got a totally incompetent female representative who tried to explain this discrepancy but her argument was illogical and irrational. She had no knowledge of my flooring except for a picture. She claimed based on a picture that the flooring was tile or a glued down linoleum. It is neither nor is it glued.

She also, obviously, said it didn't matter when the floor was installed but when the house was built. This logic defied her argument about protecting their installers. She was dismissive and could not care less whether I bought from Lowe's or not. I feel sorry for the person or persons at Lowe's that choose this installation company. I'll bet Lowe's doesn't realize the implied indifference this company has for Lowe's. As a result, not only am I not using Lowe's (FIS) for a $5000 floor install, but I have chosen to boycott Lowe's forever.

There are a lot of choices out there for appliances, home improvements, tools, lumber, etc. and Lowe's is now not one of those. Too bad because I spend thousands of dollars every years buying such products. I would think Lowe's should at least show some oversight with their vendors. FIS is a group of piss poor liars, at best. I'm glad I discovered this prior to buying.

STREETSBORO, OHIO -- I had 312 linear feet of fencing installed by Lowe's and it came out decent, so I went back for flooring install. I have less than 500 sqft of carpeting to install and less than 100 sqft of laminate wood flooring to install. I had already purchased the laminate wood flooring (12boxes at 19.5sqft/box) and was sitting in the rooms to be installed.

I went to Lowe's during their free measure promo and associate took all info down. The measuring representative came out and measured plus all details therein. He said, "Give Lowe's 2 days and should notify you." They did 2 days later. The Lowe's flooring associate called me and said I needed to come in and pick out my carpet before they could give me a price. WTF. The laminate wood flooring was already at my house acclimated and there was more than enough to do the job (I bought extra for insurance). They kept saying carpet and I kept asking about the laminate flooring and they went back to the carpet again and said come in within the next 2 hours. So I did.

This person that called me (Rico) was there and I was within my scheduled timeframe appointment. So they ask me to pick out the carpet and of course, they're showing the top line stuff. I kept saying “I'm selling the house; don't need best of best." So I'm looking at some nice, midline carpet and some female customer walks up to the right and this bozo Rico goes to her and leaves me standing there while she's firing off all these materials she needs and threw in a “I talked to a manager” line and it's like bozo Rico switches gears and leaves my install in the dust!

I go up front to talk to a manager. The manager claims the female customer that stood there was rude! Unbelievable!! I reiterated ”It's your associate Rico that was rude. They should've talked to the female customer for no more than a minute and said “Let me finish with this customer that had an appointment first, then I'll get to you.” So this manager calls a longtime Lowe's flooring associate out from their lunch break to complete my install. And there is rude bozo Rico still talking to that SAME female customer before he dropped my install prior.

The longtime seasoned associate that had to disrupt their lunch to help me was looking at the computer of the images the measure company took plus was reviewing the paperwork. And this associate kept referring to carpet, carpet, carpet. I said they measured for carpet and laminate wood flooring I bought 2 weeks prior. In a carpet circle the conversation kept spinning. It wasn't until one associate (bozo Rico) asked for my phone number and the seasoned flooring associate asked me to look at the images of the measure - did they REALIZE they had my info associated with another customers that some idiot (bozo Rico) made a huge mistake!
So I asked, how much longer now before I get a price for the install? The seasoned flooring associate stated another 2 days!

I also asked, how long is the install wait time. They said “Carpet at 2 weeks; laminate wood flooring (sitting in my home) at 6 weeks.”
Great, I needed this done within 4 weeks max, because the house is going for sale and now I'm delayed by the time they get the info back another week! Save time and frustration and go somewhere else for flooring installs

STREETSBORO, OHIO -- I had 312 linear feet of fencing installed by Lowe's and it came out decent, so I went back for flooring install. I have less than 500 sqft of carpeting to install and less than 100 sqft of laminate wood flooring to install. I had already purchased the laminate wood flooring (12boxes @19.5sqft/box) and was sitting in the rooms to be installed. I went to Lowe's during their free measure promo and associate took all info down. The measuring representative came out and measured plus all details therein. He said, "Give Lowe's 2 days and should notify you." They did 2 days later. The Lowe's flooring associate called me and said I needed to come in and pick out my carpet before they could give me a price.

WTF. The laminate wood flooring was already at my house acclimated and there was more than enough to do the job (I bought extra for insurance). They kept saying carpet and I kept asking about the laminate flooring and they went back to the carpet again and said come in within the next 2 hours. So I did. This person that called me (Rico) was there and I was within my scheduled timeframe appointment. So they ask me to pick out the carpet and of course, they're showing the top line stuff. I kept saying “I'm selling the house; don't need best of best."

So I'm looking at some nice, midline carpet and some female customer walks up to the right and this bozo Rico goes to her and leaves me standing there while she's firing off all these materials she needs and threw in a “I talked to a manager” line and it's like bozo Rico switches gears and leaves my install in the dust!

I go up front to talk to a manager. The manager claims the female customer that stood there was rude! Unbelievable!! I reiterated ”It's your associate Rico that was rude. They should've talked to the female customer for no more than a minute and said “Let me finish with this customer that had an appointment first, then I'll get to you.” So this manager calls a longtime Lowe's flooring associate out from their lunch break to complete my install. And there is rude bozo Rico still talking to that SAME female customer before he dropped my install prior.

The longtime seasoned associate that had to disrupt their lunch to help me was looking at the computer of the images the measure company took plus was reviewing the paperwork. And this associate kept referring to carpet, carpet, carpet. I said they measured for carpet and laminate wood flooring I bought 2 weeks prior. In a carpet circle the conversation kept spinning. It wasn't until one associate (bozo Rico) asked for my phone number and the seasoned flooring associate asked me to look at the images of the measure - did they REALIZE they had my info associated with another customers that some idiot (bozo Rico) made a huge mistake!

So I asked, "How much longer now before I get a price for the install?" The seasoned flooring associate stated another 2 days! I also asked, "How long is the install wait time." They said “Carpet @ 2 weeks; laminate wood flooring (sitting in my home) @ 6 weeks.” Great, I needed this done within 4 weeks max, because the house is going for sale and now I'm delayed by the time they get the info back another week! Save time and frustration and go somewhere else for flooring installs.

TITUSVILLE, FLORIDA -- Keller Interiors of Melbourne Florida did the installation for LOWE'S Titusville Florida. Terrible Job many tiles laid uneven so they are a trip factor. Bought new baseboards but they were installed before grouting with dark grey grout so my white baseboards are a mess. Then the Foreman came out to lay quarter round at my cabinents (Yowani was his name) and actually stole my new mop I had purchased to clean my tile. All this cost over $5700!