SPRINGFIELD, OHIO -- We bought a house in November of 2015. We shopped around for vinyl flooring. We decided on Lowe's for the flooring. The installers did what, I thought at the time, was a good job. They have you sign a certificate of completion at that time. The flooring started bubbling up in about 20 months.
They informed me that the installation was only guaranteed for 12 months and I signed a certificate of completion. That there wasn't anything they could do. I contacted another installer, they advised that the glue they used wasn't applied correctly, causing the flooring to bubble up in spots. I recontacted Lowe's and they again informed me the installation was only guaranteed for a year. There's nothing they are going to do about it! Now it's going to cost me about another 2,000.00 to have another flooring laid. What a Joke!!!
HACKETTSTOWN, NEW JERSEY -- Paid Lowe's in Hackettstown, NJ to measure the area and provide estimates for Pergo floor installation. The estimate had an additional charge of $3,500 that was explained as $1,100 charge for 44 bags of cement plus $2,500 for levelling charges.
The problem - a) the floor is totally leveled (that was confirmed by National Floors Direct, who did an excellent job and gave lifetime warranty); b) 44 bags of cement could level a stadium and c) even if we consider that leveling is necessary, which it was not, self-leveling cement should not require $2,500 charge to put it down. I asked Lowe's to explain these charges - they can't. This is a total rip-off and I feel being taken for a fool. Please do not give these thieves any business. They are dishonest and incompetent.
HAMILTON, OHIO -- We have townhouses and have used Lowe's for the flooring until they changed to a different company to do their measuring. All the other rentals was around 864 sq. ft and this guy came back with 972 sq. ft. When I brought it to their attention they also thought it was weird that there would be so much difference. They could not come up with any reason except that maybe he laid the carpet out different than the other company. Since they decided to ignore the discrepancy we will no longer be doing business with Lowe's.
VENTURA, CALIFORNIA -- We spent over $8000 having Lowe's install Stainmaster waterproof faux wood plank vinyl flooring with a lifetime warranty in our duplex. Thinking we would never have to deal with the floor again in our rental. The floor was not leveled correctly prior to installation. So, the planks are all separating every which way. The installers sub contracted by Lowe's also hit the ends so hard with the mallet that the floor is buckling everywhere.
Here's the kicker... it's been over a year!!! So we are screwed according to Richard in the Installation Dept. He actually told me that I had to pay $50 to have someone take a look. WTF? I am SO beyond pissed off. I will spend my days in the flooring dept. warning others. I will stand outside with a sign. They will not get away with hiring shoddy installers with a 1 year warranty! They need to go after the installer on this to make it right. Why should I even be dealing with this? Oh yeah... it's been over a year!!!
EAST NAPLES, FLORIDA -- I paid Lowe's to measure my house for a tile purchase and install. The subcontractor who measured, did a great job. He arrived as scheduled and did the job promptly. He told me I would hear from Lowe's in 48-72 hours. One week later, having heard nothing, I went to Lowe's. When I inquired at the flooring Dept. I was told by the man in charge that he had been out for the previous week, so the job did not get done, but he would do it and it would be ready the next day. I returned to the store the next day and the job was still not done. I went to the service manager, Javier, who figured the job for me. I then purchased the job ($8000).
A couple of weeks later, I got a call from the installers. They wanted to know if I purchased the "clip" installation as this was necessary with my particular tile (6' X 36") to insure no toe catchers. I called Lowe's and was told this was not necessary.
The installers however said it was necessary. I returned to the store and Javier assured me that the clips were not necessary. Not wanting this big job (1000 sq ft) to go bad I asked how much it would cost to add the clips. I was told it would be $1500. I negotiated that down to $1000 and paid for it. The delivery company called to tell me my two and a half pallets would be delivered on Friday between 11:00 and 3:00.
After waiting until 4:30, I called Lowe's to find out what happened and being disconnected 4 times was told the tile was not scheduled to be delivered. I called the trucking and after 20 minutes was told that Lowe's should have called me to tell me that the order did not get put on the truck. I was assured, by the trucking company manager. The order would be delivered on Saturday.
On Saturday morning after having thought about this whole process and the fact that nothing on this job, from the estimate to the delivery, had been done well or on time, why would I expect that the results of the rest of the job would be completed to my satisfaction. I went to Lowe's and canceled the job. Moral of the story: If you need a $2.00 screwdriver go to Lowe's. but if you need anything more expensive or needs any input from anyone employed at Lowe's GO ELSEWHERE
INDIANAPOLIS, INDIANA -- I paid to have Lowe's give me a quote for laminate flooring installation. I needed 1500 square feet for several rooms to be installed after a kitchen remodel. There is one wall coming down in the remodel. The counters were staying in the same footprint with the exception of one being added to the end.
I was given the 4 hour window of 8-12. Guy showed up at 12:02. He told me he couldn't even give me a quote until wall was down and new cabinets were installed. Who waits until you're in the middle of a project to get a quote to finish it?!? Luckily I already had one quote, and have another scheduled.
ALBUQUERQUE, NEW MEXICO -- I purchased carpeting for my bedrooms and office and had it installed by Lowe's located in Albuquerque, New Mexico (Paseo Location). I am very very picky but in this case, Lowe's far exceeded my expectations. The carpeting is gorgeous and the installer is by far the best I have ever worked with. I am sixty six and have had carpeting replaced numerous times in houses over the years. So believe me when I say, “The carpeting and installation was flawless!” Thank you so much.
A word to the wise: Buy the “upgraded padding!” It is worth it. Walking on your new carpeting is like walking on air. Why I didn't do these years previous, I'll never know. Oh, well. Better late than never! P.S. Read the previous review of installer marring the baseboards. Happened to me; however, if you have the carpeting installed shortly after painting, this will happen. Live and learn!
EDWARDSVILLE, ARIZONA -- I went to Lowe's to have flooring installed. Paid to have measurements taken. The guy came to the house, was very nice. Took all the measurements with a laser reader. Told me measurements would be to Lowe's on Monday (this was Friday). By following Thursday, Lowe's still didn't have the measurements and they kept forgetting to follow through with the company. Basically, they just told me that they would get back to me. They just keep giving me the run around. Well, I had everything picked out and was prepared to pay 3 grand for the installation. Definitely won't be purchasing it from Lowe's.
POUGHKEEPSIE, NEW YORK -- Issues throughout the whole process from the detail, to them forgetting to add me to the schedule, to the actual mess of an installation that was done. I spent 6 weeks painting 3 bedrooms and getting them ready for the carpet installation.
On the day of the installation, the installers destroyed the painting on all of the base molding and left scuffs on walls and doors. They trashed the transition strips, and one of the carpets has a very obvious defect in the middle of the room. So very disappointed with this and upset that I wasted so much time and money working on these rooms to have them ruined in 3 hours. Now I have to deal with the Lowe's installation team service to try to have this resolved...