ASHLAND, KENTUCKY -- I would never ever have Lowe's install anything. The people they contract with initially did not show up when stated. Then after numerous calls one group showed up put half the flooring down and left stating they were not given enough time and had other jobs. Then a numerous calls and having to go to the store it was finished. The floor does not align and there is a crack. Now they are suppose to redo a section but the contractor stated they don't have anyone to redo it. I would urge everyone to not have Lowe's install anything. The corporate office does nothing only refers back to the contractor.
BARTLETT, ILLINOIS -- We had flooring installed in 2 rooms at the end of 2018. Recently the thresholds came off so we called and they came out to fix. When they came out we told them it was wrong. They told us they agree it is wrong but that is the way Lowe's wants them to do it. If we wanted it installed correctly we would have to hire them independently. I have since called Lowe's 5 times with promises to have someone call me or come out to repair. Thus far I have had neither.
LEANDER, TEXAS -- I measured an area to be re-carpeted and requested a price from Lowe's. This measurement was confirmed by other bids I had also had and even the contractor that came out to measure for Lowe's. When I asked what he had came up with he confirmed my measurements also but made a statement "I'm not supposed to tell you that." Red Flag immediately went off once said! I got a call from the store about pricing and when I was told the total square foot, the square feet increased by 220. When I brought the actual area up the associate forwarded the bid to me and needless to say. "I WILL NEVER DO BUSINESS WITH LOWE'S AGAIN!" Buyer beware and make sure you always measure your project to not be ripped off by crooks like LOWE'S.
ROCKFORD, ILLINOIS -- We bought vinyl flooring from Lowe's. They had TNT do the installation. First there was a detail done to measure and make sure they could install in the space provided. They tore out the old carpet and began installing vinyl. At the end when all the floor was down they said they couldn't finish the job because the height difference between the new floor and the existing ceramic tile in the kitchen was too large. (over a half inch gap) So he left. I have called Lowe's numerous times to get my issue resolved and nobody has helped me yet. It is now 10 months later and my floors are still unfinished. I'm so frustrated! If you are shopping for new flooring stay away from Lowe's and run in the other direction if TNT construction is involved in your home Reno project.
MADISON HEIGHTS, VIRGINIA -- Lowe's installed a floor that almost immediately began to squeak and move. They sent multiple reps to my house only to determine that the issue was an "environmental" problem... Ridiculous! I took the time to bring our two installers (local) and each stated it was not an environmental issue but clearly an installation error. I WOULD NOT in any form ever buy flooring or hire Lowe's to install any product ever! Poor communication, poor product representation, terrible service support and most of all the last representative that was in my house (11/26/18) lied to my face on what Lowe's was going to do to correct the issue - after he said they were to compensate while we were talking on my porch, they changed their story via a phone call... shameful!
LOWELL, MASSACHUSETTS -- Scheduled a flooring measurement at Lowe's in Lowell. They said the contractor would call ahead, which was helpful because the install was at my daughter's condo and I would only need 10 minutes to get there. Lowe's gave them the wrong number, so I wasted an entire morning (having taken time off work) waiting for a call that would never come). Also wasted the contractors time because he showed up at the condo when no one answered the 'wrong number' that Lowe's gave him. Lowe's manager was not willing to compensate me for my time. Will not do business with them again - I will drive out of my way to go to Home Depot or a local hardware store, and do flooring with a local firm.
MOLINE, ILLINOIS -- If you live in the central Illinois area be careful if your installer is from T&T Construction out of Bloomington, IL. I would cancel your purchase from Lowe's if T&T Construction is the installer. Issues with scheduling right out of the gate. INSTALLERS DID NOT SHOW ON SCHEDULED DATE AND DID NOT RECEIVE A PHONE CALL. Once contact was made then learned that the tile installers had quit and waited for over two weeks for another installer. Then on second install scheduled date the person who was scheduled did not show and had two installers that had no experience in laying tile. The install job was horrible. Complaint was filed with Lowe's Corp. and received a little assistance with them.
Requested a re-do and had to wait for a supervisor to come out to view the tile job. Approval was granted for the re-install once inspected, however had to wait for another two weeks for a scheduled date. Once that arrived the installer was once again a no-show with no phone call. Once contact was made with the scheduler, who lied with excuses scheduled the re-install with another date. Guess what? No show again and no phone call. At this time I went directly to the Lowe's store and requested a refund for all materials and install charges. Management agreed and approved of the refund. Only problem I'm stuck with a ** tile job and will have to pay for the tear out once we find a professional company or tile contractor to finish the tile job.
SPRINGFIELD, OHIO -- We bought a house in November of 2015. We shopped around for vinyl flooring. We decided on Lowe's for the flooring. The installers did what, I thought at the time, was a good job. They have you sign a certificate of completion at that time. The flooring started bubbling up in about 20 months.
They informed me that the installation was only guaranteed for 12 months and I signed a certificate of completion. That there wasn't anything they could do. I contacted another installer, they advised that the glue they used wasn't applied correctly, causing the flooring to bubble up in spots. I recontacted Lowe's and they again informed me the installation was only guaranteed for a year. There's nothing they are going to do about it! Now it's going to cost me about another 2,000.00 to have another flooring laid. What a Joke!!!
HACKETTSTOWN, NEW JERSEY -- Paid Lowe's in Hackettstown, NJ to measure the area and provide estimates for Pergo floor installation. The estimate had an additional charge of $3,500 that was explained as $1,100 charge for 44 bags of cement plus $2,500 for levelling charges.
The problem - a) the floor is totally leveled (that was confirmed by National Floors Direct, who did an excellent job and gave lifetime warranty); b) 44 bags of cement could level a stadium and c) even if we consider that leveling is necessary, which it was not, self-leveling cement should not require $2,500 charge to put it down. I asked Lowe's to explain these charges - they can't. This is a total rip-off and I feel being taken for a fool. Please do not give these thieves any business. They are dishonest and incompetent.
HAMILTON, OHIO -- We have townhouses and have used Lowe's for the flooring until they changed to a different company to do their measuring. All the other rentals was around 864 sq. ft and this guy came back with 972 sq. ft. When I brought it to their attention they also thought it was weird that there would be so much difference. They could not come up with any reason except that maybe he laid the carpet out different than the other company. Since they decided to ignore the discrepancy we will no longer be doing business with Lowe's.