Lowe's Installation Services Consumer Reviews - Page 3

JACKSON, MICHIGAN -- I just want to say how professional the home renovation service installers were. They called and said they were on the way and were here within 15 minutes. They got busy and within a few hours all 2 rooms and hallway were finished. I was very impressed.

BUFFALO, NEW YORK -- The whole experience was terrible. First they told me 3 weeks for material to arrive and a week after for installation. Well, 9 weeks later I had an installation date. The fence went up fast, but they destroyed my yard. Littered it with with Red Bull cans and cigarette butts. I have no grass left in most of my yard because instead of dumping the dirt where I showed them to, they just left it all over the yard and then spread it out very unevenly. Now I have tons of work to do (that I already had professionally done at the beginning of summer) and I have a party this weekend. My yard looks like scumbags live there.

Now for the best part, the guys that installed the fence decided to take 2 extra panels, 4 posts and toppers, 6 bags of cement, and all extra hardware telling me that it was extra and unusable and they only install by the foot. Well, luckily I took pictures of them taking it right off the pallet still in plastic wrap, putting it on their "garbage" truck and then covering it with trash. $382 in material they were going to keep. (I'm sure they do this all of the time and people don't even know and use it on other projects and make a huge profit).

Lowe's did make it right and issue me a refund... But had I not been creeping out the window watching every step they made, I would have been out that money. Not to mention the 800 dollars I'm spending to fix my yard that they absolutely destroyed. I'll never use them again. They hire very unreputable 3rd party installers.

REFORM, ALABAMA -- First off they broke a window, left their garbage and nails littering the ground which made me lose a tire. And bent siding on my house cause water to leak into my house. It takes forever to get in touch with someone and the service center is utter garbage. Shop around and let Lowe's be your last thought. You will be glad you did.

HURST, TEXAS -- At the store, we were told they could install Pergo laminate, for 99 cents a square foot. The laminate and pad and installation came to about 1500 dollars. We received the total estimate in an email, and their price was 3700 dollars. They said there was high moisture in the concrete slab and they had numerous other costs that I did not understand. I'm so glad we did not use Lowe's, and after reading the other reviews, I believe this is a planned method to jack up the price. Buyer beware.

KETTERING, OHIO -- I'll start off by saying I wish I would've read reviews for Lowe's installation services prior to using them. If you choose to use them, realize that you are simply creating an unnecessary step in getting your project completed. In our case, we hired them because we needed someone who knew how to install countertops. We did not have the knowledge or the time to do the install on our own. When the contractor that Lowe's hired came out to measure for the countertops, we learned that our cabinets were not level enough. Again, having never installed countertops we didn't realize the importance. So, that resulted in us hiring a contractor to level the cabinets.

When the installing company came back to measure again, they said it was still not level enough. Luckily we had the contractor we hired there and he marked the wall ON THE LASER LINES and then leveled the cabinets to those. When they came to actually install the countertops they used a half inch of silicone on one side of the cabinets in order for a seam to be smooth... again, indicating the cabinets were not level. The contractor we hired to do the leveling does remodeling and additions on multi-million dollar old homes. He does this on a daily basis. We were frustrated because of how the additional height and silicone looked.

The real complaint comes down to lack of communication from Lowe's. They failed to set the expectation clearly on the front side that we would have work to do, or would have to hire another contractor. Then, once the job was done the lack of clear communication continued. We wanted one thing, both a representative from Lowe's and from the installing company to be present at the same time to look at our countertops so we could collectively come to a resolution.

During that attempt, Lowe's just stopped communicating. No return calls. No acknowledgment of our request. No "sorry, we can't do that." Nothing. I would not hire installations through Lowe's. They are simply making money and moving on leaving their subcontractors as your contact point. In addition, if you are not "handy"... You will end up spending more than hiring one company to do it all. They are good at saying "sorry" and "we are working on that", but not at getting resolutions or communication. Hire your own subcontractor directly and leave Lowe's out of it! You won't regret it!

SALEM, VIRGINIA -- I had gutters installed in Oct 2016. The installer did not check to make sure the fascia board was tacked up correctly. They put up the gutter without checking the substrate was sound. This year the gutter has bowed and the water is running every time it rains and soaks my sidewalk. If they would have suggested new fascia or asked me to pay to attach the boards I would have done so. Called the central processing office and because it was more than a year they flat out refused to help. I just wanted the gutter taken down. Fascia nailed and gutter reinstalled. I did not ask for money. I have two major projects to do but now will go elsewhere. Do not use Lowe's.

WILLIAMSVILLE, NEW YORK -- Lowe's Kitchen Remodel From Hell! Lowe's kitchen remodel drags on for 7 months and is still not complete. We signed the contract for cabinets to be installed in July 2018. Our kitchen was not completed until January 2019! From the beginning the project has been a nightmare! From incorrectly measured cabinets, damaged cabinets, and project managers who didn't call back or do any of the things promised at the time of the contract signing such as inspecting packages for damages. My husband did all the work for this project with the exception of installing the cabinets. The installation work was so bad that at the end the countertop crew was not able to complete a measurement because the cabinets were uneven and unleveled.

Other problems we encountered included: 2. John ** had to come back five times to correct problems associated with the install. 3. John ** left the site messy and with cupboards that didn't open. 4. To date we have unleveled upper cabinets and a improperly installed Lazy Suzanne Door that Lowe's is not making any efforts to rectify. So much for a new kitchen! We have to settle for unleveled cupboards and cabinet doors. This is just wrong… No project should last 7 months and cause your home to be disrupted for the summer, Thanksgiving, Christmas, and the New Year. I would not recommend Lowe's to anyone for a kitchen remodel. We did not realize how low Lowe's could go! Signed: Sad & so disappointed!!!

AUBURN, MAINE -- This is simple, NEVER have Lowe's Installation or Remodeling Service do any work in your home. Substandard work, and Lowe's customer service is the Worst. In our case, everything that could go wrong, has, poor design by the store, shoddy work by the contractor, damage product delivered, months without a kitchen, project half finished still 2+ months after the contracted completion date... Worst of all, Lowe's Customer Service, they couldn't care less. NEVER AGAIN... And to anyone thinking about it... DON'T.

MOORESVILLE, NORTH CAROLINA -- They sent one person to side a house and the results were horrific! I had J Channel issues and a huge leak. They sent an insurance adjuster and I have been calling and email him as well as the project person at Lowe's and literally not one person calls or emails back. This has been a horrible experience!

OWASSO, OKLAHOMA -- I'm writing the review to warn others to never use Lowes on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many isles saying "that would look nice"...and taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowes website and chose some of the fixtures...new faucets, new lights, new vanity top and tile for the shower remodel. She kept pushing Onyx products on us. (the most expensive pieces, of course). We described the shower door we wanted but unfortunately it wasn't on the showroom floor. So once again, we mention privacy door and she wrote notes for an Onyx privacy door and shower pan. The vanity top was also an Onyx product. What they failed to mention was that Onyx products are special order items that can take a month or more to get in the Lowes warehouse.

We then find out that the stories about their contractors having thorough background checks was a lie. The first contractor was sent in for the pre-construction meeting at our home. They looked over things, made tick marks in a fancy notebook...flipping through the pages quickly and asked us to sign yet another contract with Lowes contractor. We were only allowed to call the project manager, who was never available. The vanity came in the wrong color so that was the first stop to the remodel job and it took another several weeks of waiting.

Finally, the new colored vanity came in and it was back to work for the crew. The crew was divided into sub-contractors of the Lowes appointed contracting firm. The first crew changed the start date to the second week in April 2018. Yeah, this was the fourth month of waiting.

The second crew, the tile guys didn't speak any English. They were two illegal immigrants working under the table. Well, we were told that they would only be here for two hours to finish the Kerdi sheet rock vapor seal. What really happened was they snooped around in a closed closet to find our safe and they stole over $2000 worth of gold jewelry. We had to make a police report and deal with the original contractor who denied the event ever happened.

We told Lowes that we wanted a new contractor. A week later, they sent a 23-year-old with one-year experience to finish tiling the shower. He tiled the shower alright. But none of the sides or the shower pan are level. Then he hung part of the shower door crooked into the tile and not into the studs making the door so crooked that it left a 1/4" gap down the side of the door. Then this young man told us that the other half of the door was too long and had to be re-ordered through Onyx. This meant another month wait. And now were into May and the entire shower looks like a person watched YouTube lessons before doing the tile work.

Today, May 10, 2018...we are still waiting for Lowes store managers to return calls. We tried Lowes Corporate only to be re-connected back to the local Lowes general manager. And he's either at lunch or left for the day. Lowes has been avoiding us for weeks now and after five months of waiting the shower is still not usable. The shower was supposed to be converted into an ADA handicap accessible shower. But the measurements don't match.

We had another independent contractor come over to evaluate this shower and he just shook his head and pointed out all the flaws. His company could have saved us $4,000 had we chosen his company. The total price of this horrible remodel through Lowes came to $12,400. And the only way to correct the errors made, is to gut the whole shower and start from scratch with an independent professional contractor who warned us to avoid Lowes. Like I mentioned in the beginning of this review this has been a never-ending nightmare!!