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Lowe's Paint Dept Consumer Reviews

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Painting, Carpeting, Installation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND RAPIDS, MICHIGAN -- Never hire and pay Lowe's. Never hire and pay an attorney to do a job either. Lowe's took my insurance money plus whatever else I had to cover, and pocketed it. They hire third party businesses, and bad ones at that. The only thing Lowe's reimbursed me for was the carpet cost for my upstairs and steps. I then found another business that used that same money and carpeted not only my upstairs and steps, but also the downstairs and flooring for a small back room. The parts they couldn't fix were where Lowe's third party grated my fireplace. I'm recommending the carpet business to others, but if I could score Lowe's a zero, I'd do it, along with the law firm.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARRISBURG, PENNSYLVANIA -- I ordered paint online and tried to pick it up three times. The website said the paint was ready for immediate pick up. I waited in line for 20 minutes to be told that Internet orders aren't mixed until the customer shows up. What is the point of ordering online?!?

They were busy as usual and only had one person working (as usual), so I told them I would return the next day to pick up the paint. I stood in line again for 20+ minutes, only to be told the paint wasn't mixed yet for the second time and that it would take at least another 30 minutes for it to be done again. The third time, I stood in line for 25 minutes because only one person was working again. This time they couldn't make the paint at all because one of their mixing machines was broken. (They could make gallon sizes only.)

I talked to the manager who said that the paint count ALWAYS has THREE people working but that has NEVER been my experience shopping there for the past few years. It is only one person with visitations by a second person. Cancelled the online order and will get something similar at Home Depot. I am so sick and tired of dealing with this store. They used to have great customer service but the past two have been TERRIBLE.

Don't waste your time at: Harrisburg, PA 4000 Union Deposit Rd. Harrisburg, PA 17109, Store #0522. Go to the Harrisburg East Lowe's or Home Depot off Jonestown road instead so you don't waste your time. Similar experiences with ALL departments at this store.

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Valspar Paint Rebate
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PITTSBURGH, PENNSYLVANIA -- I tried to apply for rebate 5 different times online. Each time I tried to enter info, it refused to even be accepted!! I've read complaints. Guess I start going to Home Depot.

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Valspar Paint Rebate Was a Scam. $5 Total for 9 Gal. I Bought
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FULTONDALE, ALABAMA -- I was told I would get $5 rebate for each gallon I bought. I received $5 total. It should have been $45. Next time I will purchase from Sherwin-Williams, as their rebates are taken off the amount of your purchase when you buy it. Now, I'm waiting for another rebate on 3 more gallons of paint. What you want to bet it will also be $5 total.

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Valspar Ultra
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The worst coverage of any paint I have ever used, and I have used a lot if paint. It was awful. My walls were prepped, my brushes were new, and everything was all taped up & ready to go... Valspar paint was so terrible I can't believe it is sold at Lowe's. I will never use it again. I immediately stopped painting after a couple minutes, put my tools away, and waited till the next day to get some Behr paint and do my job correctly.

Do yourself a huge favor and never use Valspar for any paint work... I have used 22 paints in the last month and had only success... Until today. Hey Lowe's... Get a clue and get rid of Valspar... A total embarrassment and disgrace.

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Rebate on Valspar Memorial Day One Gallon $5 Paint Rebate From Lowe's
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NORTHRIDGE, CALIFORNIA -- I knew when I purchased the Valspar paint from Lowe's that they were liars and would deny my rebate as they have every other rebate I have applied for. This time, however, I took my camera into the store and took photos of their banner draped across the paint dept offering a $20 rebate for 5 gallon paint, no limit. I was prepared to go to small claims court. I just got my letter rejection from their rebate center.

Before filling out the small claims paperwork, I decided to go to the store and hear what they would say. After seeing the pictures, the store manager OK'd giving me a refund for the purchase and then reselling the paint at a $20 discount.

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No Rebates Forthcoming on Their Memorial Day Paint Rebate Sale
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NORTHRIDGE, CALIFORNIA -- I bought 2 5 gallon cans of paint at Lowe's during Valspar paint rebate sale. Because I was already skeptical of Lowe's integrity for following through with rebates, I took a picture of their large banner which said they would provide a $20 rebate on 5 gallon cans and there was no limit. I bought two 5 gallon cans. Sure enough, 6 weeks later, they conveniently have no record of my sending in for the rebate.

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Bad paint
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TORRANCE, CALIFORNIA -- I painted 2 bathrooms and 2 bedrooms with Valspar paint. The problem I had was major streaking with the paint after it dried. It looks like water running down the wall all over. I have used Valspar for all my paint needs but unless this problem is corrected I will stop. Another problem was with the lids. You could barely get the top off because the lid was so soft (not a solid piece of metal - very bendable). I had to pry every 1/2 inch all the way around the lid. When I finished the job I just threw away the paint because there was no way the lid would seal.

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Valspar Paint Problem
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I have been trying to resolve a paint peeling/coverage issue for over 1 year. The company stops just short of fixing the problem by trying to get me to take a lesser offer. The paint is peeling and needs to be sanded and repainted. They will go as far as refunding the original paint purchase, paying to new paint, and even giving me crown molding. Now how in the world am I supposed to install that? This was the absolute worst $200 I have ever spent.

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Complaint
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8520 HAMPTON ROAD, TEXAS -- I purchased 6 gallons of Valspar paint during Lowe's rebate campaign. The rebate forms were printed on the cash register receipts. I filled out each form and removed my credit card information from the receipts. I made a copy of the complete forms. I mailed the completed forms, included a letter and an additional copy of the cash register receipts, to the Lowe's Valspar Paint Rebate Center located in El Paso, Texas.

On July 8, 2009 I received two letters which stated that my Rebate Request was DENIED because my submission was incomplete. Don't bother trying to call the toll-free number. You the run around. Reporting these crooks to Rip Off Report and Complaintsboard.com.

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Lowe's Paint Dept Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
15 reviews & complaints.
Contact Information:
Lowe's
1000 Lowes Blvd
Mooresville, NC 28117
1-800-445-6937 (ph)
336-658-4766 (fax)
www.lowes.com
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