Lumber Liquidators Bellawood Flooring Consumer Reviews - Page 2

SAN FRANCISCO, CALIFORNIA -- I recently referred a friend to Lumber Liquidators because I had purchased some bamboo from them years ago and had a good experience. My friend purchased thousands of square feet of the Bellawood 3/4" Maple flooring in advance of her remodel so that it was in home and had time to acclimatize before being installed. Her home is perfectly dry without any water intrusion whatsoever. The boxes were unopened and in perfect condition. She purchased the flooring well enough in advance to ensure the flooring was in pocket for installation.

Of course, more than 30 days passes before she has a very reputable San Francisco flooring company begin installing her new flooring. After installing only 70 square feet, it becomes glaringly visible that the flooring is warped, scratched and not milled to 5" widths thus leaving gaps between the planks. To add insult to injury the Lumber Liquidators personnel advised her that she needed an acoustical underlay for her nail down 3/4" floor. The professional installer informed her that this was not prudent advice and it wasn't needed.

As per most of your experience, Lumber Liquidators abhorrent customer service hit her on the head like a ton of garbage wood flooring. "You're outside of the 30-day refund/warranty period". "We'll get back to you". "Bring it back to the store for review". "We'll send you a warranty form to fill out and we might exchange the flooring". "Let's lay the flooring out on the sidewalk to look at because I cannot bring it inside the store". Her entire home renovation is now on hold with no bedroom, kitchen or living room for herself or her young child.

How do you think Lumber Liquidators will resolve this clear issue of defective merchandise? Do you think that Lumber Liquidators will do the right thing and refund her money and compensate her for the installers labor for the 70 square feet installed? Tune in for "the rest of the story" on how an ethical company does business.

HOUSTON, TEXAS -- Buyer beware about Bellawood and Schon. We bought some solid Bellawood and it need to ship in, some of the box still sticker Odd Lot and discounted price. How ignorant for those employee and can't even cover their dirty track. That label said 'Odd Lot' didn't even removed. Our installer have difficulty problem putting this floor together, because the size of the wood is different.

My friends also bought flooring from LL, they bought the Schon product. It only been down for 6 months, and their complaint this floor is easy to scratch and finish wear off quickly. They have Bruce oak flooring before they replace this the Schon Brazilian Cherry (supposed to be harder floor), but this new floor now look like 10 years old.

VIRGINIA -- We purchased Bellawood Brazilian Cherry flooring in January 2010. In 2011 the floor started hazing really bad. After cleaning the floor it didn't look like it had ever been touched because of the hazing. You can see every footprint where you walked. We notified the store where we purchased it, and they told us to deal directly with the corporate office in Virginia. We have done that and they have been fighting us for two years now. They are aware of the problem but all they want to do is send in a professional floor cleaner which will cost them only $100.

After it is cleaned, they say they are done with us even if the floor still has hazing. My wife has two types of cancer and it is a shame we have to fight them plus fight for her life. This situation will probably take her sooner because of all the stress they keep her under. They do not care about you after you purchase their product. the warranty means NOTHING!! If you people out there care about how you spend your money wisely, RUN, RUN, RUN!! I am hoping to reach every person out there that I possibly can to save them from all the agony they put you through. Please be wise and LISTEN!!

FORT WORTH, TEXAS -- In 2008 we made an addition to our house. We had seen the ads for Lumber Liquidators on your network and chose the Bellawood Brazilian mesquite. The installer did a superb job and the floor looked beautiful until we began moving in. Every piece of furniture we placed on the floor scratched the surface and the scratches could not be polished out. Dents and scratches began showing up in places where there was no traffic. After two years the beautiful cherry wood red stain began turning honey gold everywhere the sun hit the floor. Now we have a two-tone floor.

When I contacted Lumber Liquidators they forwarded we to Bellawood. The Bellawood representative informed me that I had to send in pictures. Apparently they do not do on-site inspections. They denied any and all claims for warranty resolution. They said they were not responsible for fading or scratches. What good is a 100-year warranty if it does not cover anything?

I tell all my friends to stay away from Lumber Liquidators and Bellawood products. Since our problems I have researched other reviews and found that our experience is not exceptional rather it seems to be rather normal. In addition when the flooring was installed we had better than 15% waste. That added significantly to the cost.

TOANO, VIRGINIA -- My husband and I purchased over 1400sq. ft. of Bellawood Brazilian Walnut hardwood flooring from LL, which totaled over $9100, at the Martinsburg, WV store. The salesman persuaded us to "take advantage of this great 6mo. same as cash" program. Sounded good. We had saved up for the flooring in advance and planned on paying it off before the deadline. As the statements arrived, we made our payments. Oddly enough, we received the last statement the day before the deadline, but we paid it that very same day to avoid a penalty.

That was July of '09 and they've been harassing us ever since, claiming we owe them over $300 in late charges. My husband has called and asked if anyone could show us that we honestly owe that, but their customer service is terrible, and they won't make any effort to help. As a last resort, I emailed Tom Sullivan, explained the situation, and asked for help. Sure. His assistant replied that I should call the collection agency. That's it. Seems like LL has an extra way to make money.

ORLANDO, FLORIDA -- We installed Lumber Liquidators, Bellawood Bolivian Rosewood over a concrete floor using Lumber Liquidators instructions and products, in 2 mos. the floor buckled and warped badly. They not only would not stand behind it, they denied telling us we could install it over concrete. I called back and have them on tape telling us we could over concrete using their products, unfortunately, we cannot use that tape in court, we ended up removing the wood, having a $8000.00 fire to dispose of it and installed Anderson pre-finished flooring. This was 4 years ago and the Anderson floor has held up wonderful. I suggest to stay far away from Lumber Liquidators, they lie.

We decided to lay Bellawood Koa wood in our bedroom, as we'd put it in the rest of the house 5 years ago and have been very happy with it. So, we purchased the wood and the LL website (and we called both a store and customer service to confirm this) stated that the "odd lots" were perfectly usable wood, but to expect "up to" 30% waste. Okay, so just in case we allowed for 50% waste and ordered about 110% more wood than we needed, hoping to use it for another project.

Well the wood we got was total crap! It was almost totally unusable! The contractors were at their wits' end - the wood was about 85% crap, totally useless, and the wood that was usable was all in 12" lengths! This wood was all uneven, wasn't finished, wasn't coated with acrylic, was not suitable to be used for anything!!

Several hours into installation of first purchased floor contractor noticed lines were not lining up. Turns out widths of boards varied as much as 1/3 inch on same board. Other individual boards were out of sync with rest of flooring at a rate of more than a third of the pieces. Many phone calls, and a week later (delaying whole project schedule), and $1000 to contractor- replacement floor showed up (partial shipment) and the ends of the flooring (had to settle for different style) in this shipment were so chipped the contractor wouldn't install without a signed release of responsibility from us.

At this point L. Liquidators refused to pick up floor and issue a refund because we refused delivery of second portion of 2nd defective floor. We bought a beautiful Mercier floor from a local co. and 2 days later it was in $4000 more for this floor and more wasted time fees for contractor. LUMBER LIQUIDATOR stopped talking to us at that point and we filed a complaint with credit card company to withhold payment.

2-3 months later credit card co. notified us that LUMBER LIQUIDATORS maintained we had the floor for so long they could not be sure of its condition. Final answer. Out of credit card company hands so we had to pay to protect our credit. $4000 floor now in original boxes in my barn. Entire construction project ended up delayed. Maybe I can redo the barn floor with it. It was an internet purchase or I would've parked in front of LUMBER LIQUIDATOR STORE. NEVER originally wanted anything but what I paid for.

I'm appalled by the alleged company representative's lack of compassion, off-base accusations, and reality-defying vomit in regards to his replies to consumer complaints. 1st quality hardwood should NEVER vary in plank width, thickness etc., to the point where 15-20% additional material is necessary to complete a job. Culling (picking and choosing of boards by installer) should ONLY be necessary when addressing color variance in planks, NOT defective, poorly milled product passed off as 1st quality goods.

This confirms mine, and other reputable dealers suspicions that LL promotes an inferior product, fails to stand behind said product, cares not a lick about consumer satisfaction, yet somehow manages to sleep well at night despite the ongoing scam that their "50 year warranty" products blatantly represent.

After spending close to $10k on our floors, they quickly deteriorated to 'cupping' and actually splitting in half!! After numerous attempts to Lumber Liquidators' customer service, I was totally brushed off and they even accused me that I caused the problem!! Not the case, I used an installer that the local Austin shop recommended. Their final communication to me was so tasteless. We need to ensure that this company no longer does business. This company must own up to their responsibilities and represent themselves with some dignity. Is there a class action lawsuit we all can participate?