Lumber Liquidators Consumer Reviews - Page 3

TEXAS -- We purchased 1500 sq. ft. of solid wood, hand scraped birch flooring for our new home ten years ago. Installed and it looked beautiful... for about 5 years. I could see evidence of the breakdown of the finish within a year or so. Now, it is quite obvious these solid wood planks are defective from the manufacturer. Large section by the back French doors have deteriorated substantially despite a 30yr aluminum oxide finish. To be clear... I made the decision to purchase this flooring against my own gut feeling regarding cheesy Chinese crap. My gut was correct. I will NEVER... did I mention NEVER do business with Lumber Liquidators again. Paying good money for an inferior product just chaps my hide.

WESTBURY, NEW YORK -- There is a class action lawsuit, apparently of which I am a part of unless I opt out, that is based on the fact that it was discovered that wood laminate Chinese flooring they were selling from 1/1/2011 to 5/31/15, such as the one I bought during that period, emit high levels of formaldehyde (off-gassing).

This news comes at a time that I'm sitting here unemployed with zero income. So this is just what I needed to hear right now when I have no job, no money and no health insurance, that my floor gives off cancer causing toxins. And do you think they care or want to do anything about it? No. They continue to lie about it being safe, that they tested it, although experts have pointed out their testing methods are improper so their results are bunk. Just Google this whole thing and then tell me you can't find a more reputable flooring company.

KNOXVILLE, TENNESSEE -- I just had to tell my experience. I went into store to purchase vinyl floors 1900 square feet for a rental I have. A red haired gentleman helped me. I didn't get his name till I was leaving as he gave me his card but threw his card away in the parking lot and come to find later from another dismayed buyer he was the manager and didn't bother looking at his card.

He was rude and made a sexual comment to me about my attire. I almost slapped him! When I asked about getting it installed he seemed to guess at all my questions that were not difficult about the installation at all and he didn't know and had no one to ask about simple questions. He gave me a catalog and bag with some fliers and didn't ask me if I wanted any samples.

I wouldn't buy anything from these people and should of called their corporate office. Surprised am taking time to write this. Never go there again. Home Depot was the place to go with a lot of selections and got better help. Johnson's Floors was very nice also and finally bought my stuff there.

EAST BRUNSWICK, NEW JERSEY -- Very bad experience. I ordered Hickory wood for my home upstairs area including stairs and I got delivery for Maple. Then we called customer care and they were wanting us to pay extra but on order it was already hickory and that's what we were given quote and that's what we paid. After so many calls/hrs we were so frustrated and asked them to refund us and give us our money back, they finally said they will replace it. Now today I got delivery and they just sent me floor material for hickory but nothing for stairs.

I told them these stairs are standard stairs with standard width, length not custom stairs but they were like they can't replace it/refund us because they were customer. Well on the staircase box itself it shows its standard dimension stair and they are lying that it's custom. It's standard stair. They are giving us so hard time not giving us what we paid and this is ridiculous. If I don't get replacement/refund, I will continue to write this review everywhere possible to save others from being trapped with them. I am calling customer care again today but I am sure nothing is going to change. I wish to get better service if I paid so much.

NORMAN, OKLAHOMA -- This company is awful. In spite of documented problems with the crew that installed my mother's floor, and in spite of the evidence their investigator found showing almost no glue used to prevent moisture from hurting the floor, Lumber Liquidators won't fix my 76 year old mother's floor because she called in her complaint 3 DAYS after their 1 year cutoff date. 3 DAYS.

The crew they used has since been fired for poor workmanship, with several floors they installed having been replaced, however rather than do the right thing for an elderly customer, they hide behind their deadline. While they may be within their legal rights, they are unethical and have the worst possible customer service. Spend your flooring money elsewhere. DO NOT SUPPORT THIS COMPANY WITH YOUR HARD-EARNED MONEY!

SANFORD, FLORIDA -- I just had a run-in with LL. We bought some expensive engineered hardwood from LL. We used their installers to install a floating floor on top of a concrete floor. We brought the flooring home and opened all the boxes for 10 days before it was installed. Right after it was installed (in 2 rooms) the floor squeaks and pops every time you step on it. We called LL and they said that was not normal. Wait 30 days and see if it gets better. It did not and we called back several times and each time we were told this is not normal.

To make a long story a bit shorter, we had two separate inspectors come (both were arranged by LL). They finally sent out the installers to remove a part of the floor for the second inspector. We got a letter of explanation about 30 days later saying that they do not warrant squeaks and their product is not defective. I have never heard of this type of floor making the noises it makes. This was verified by some builder-types that have seen lots of flooring. Do not use Lumber Liquidators - you will regret it like I have.

ANN ARBOR, MICHIGAN -- I tried to get my basement floor done. I placed my order and paid in full in Ann Arbor store. They came in, took measurements, and delivered the product within 2-3 weeks. For installment, they stood me up for first time citing a family emergency. When I tried to reschedule, I had to call a minimum 5-6 times in 2 weeks period. Finally, I got scheduled on Monday at 8:30 am. After numerous calls, they showed up at 1 pm. only to find out that it was not the right product delivered at the first place.

Now I am waiting for them to come pick up their stuff and get my money back. In the meantime, I started looking on the internet and found two other installers who agreed to perform the same job for half as much!!! I do not recommend their service at all.

BALTIMORE, MARYLAND -- We purchased the bamboo flooring from Lumber Liquidators on July 18, 2015. When we were installing it I noticed the annoying cracking noises it made when you walked on it. I thought it would subside after a few weeks. Big mistake. The floor is scratching very easily and two boards split and the finish is dull. The have no customer service. Won't send anyone out to look at the floor. They sent a form to fill out and to take photos. How can I send the cracking sounds it makes without having someone take a look at the floor. They are just blowing people off.

RALEIGH, NORTH CAROLINA -- We installed 3/8" x 3 stranded bamboo flooring from Lumber Liquidators. Our floor got wet maybe a 4 oz of water, and now it is cupping, this flooring is no good and is NOT WATER RESISTANT. Plus talked to sales representative at Lumber Liquidators and they do not warranty the floor if it gets wet! This should have never happened if it was a quality bamboo floor! The sell of this floor was that it can be used in kitchens, bathrooms etc, but don't get it wet? Crap!

Lumber Liquidators says these floors do cup and should not get wet. Funny, they say it can be used in bathrooms & kitchens. Hmmm, think water is in these rooms?! Like I said, DO NOT BUY 3/8" STRANDED BAMBOO FLOORING FROM LUMBER LIQUIDATORS. They do not back the product as advertised!

NEW CUMBERLAND, PENNSYLVANIA -- I went to Lumber Liquidators on the recommendation of a colleague. During my first visit, I explained that I was going to floor two levels of my house. Due to budget constraints, I would buy enough flooring at the end of each month to complete one room. Any remaining flooring would be saved for the next room. Below are details of my experience with Lumber Liquidators (New Cumberland, PA) that have frustrated me to the point that I will no longer do or recommend business with this company.

June, 2011 - I opened up the first box of flooring to start the first room. The box was in rough shape and it appeared boards were missing. Since this was my first-time installing wood flooring, I thought maybe Bellawood packed their boxes loose. Though, and with hindsight, this box was suspect since it was wrapped in plastic. As I opened other boxes, I realized the boxes are packed tight and indeed the first box was missing approximately 33% of the boards. I absorbed the loss and learned my lesson: check boxes carefully before they are loaded into my car.

July, 2011 - I unloaded flooring for the second room. I discovered one of the boxes labelled as 'Odd Lot' (mixed mills) with a reduced price. I had paid full price for all of the boxes so this caught my attention. I called and was informed that mixed mills means the differences between board could be up to 1/8 inch. I was further informed that these differences are typical with wood floor.

Reading the companies website, I learned that installing 'Odd Lot' flooring voids their warranty. I had to return to the store to replace this box with the correct box. No apology, but a clear message that I was lucky that I was not being charged a restocking fee. Strike two! I was starting to feel that perhaps this was not an accident.

August, 2011 - I went to store to get flooring for third room. It was not in stock and had to be ordered. I was informed I would be called the following week when the shipment arrived. No phone call. I called two weeks later, I was informed I would be called when the shipment arrived. A month later I called, I was informed I would be called when the shipment arrived.

November, 2011 - I contacted customer care with the concerns I listed above. The next day an e-mail alerted me they were looking into my complaint, but they had contacted the store and my flooring was in. That evening, there was a message on my answering machine from the store that my flooring was in. When I arrived at the store to get the flooring, I learned that the floor was not in because what was sent did not match the correct mill code.

November 23, 2011 - After three months, I finally got my flooring. I explained my frustration to the store manager. I am halfway through my remodeling and stuck with a decision to finish the project with this product (feeling that the company does not treat customers with respect) or throwing in the towel and finding a different product that is a close match to finish the remaining rooms.

The manager did not resolve any of my concerns and stated he called me last week to inform me that the flooring had arrived. I check my phone log for the entire month. He did not call my phone number last week. He either lied or misdialed. Based on my experiences to date, I doubt it was a misdial. I also have not yet heard back from their customer care.

It is my opinion that this company does not want my business or value - and respect - its customers. I will file a complaint with the Better Business Bureau and the Federal Trade Commission. Hindsight is 20/20. At least I know to avoid this company for any future building or remodeling projects.