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Two Accounts at Macy's
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I had a Macy's card was asked if I would like to apply for an American Express card. Thought sure but believed it would never go through well. It was approved. I have asked them to combine the two bills because both bill are getting late fees and interest. I experienced starting in July 2017 a hardship. Got late on minimum payment and the late fees started. Could not pay late fees and interest kept adding on the card.

So I agreed to make a small payment but left the other one still getting late fees and interest. So credit destroyed by a Care card from Synchrony Bank and Amazon destroyed and Macy's account was closed. Really felt deceived. I believed the Macy's American Express card was the only one I needed and destroyed my original card. Still in a hardship. Any ideas.

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Bed Frame Issues
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLEARWATER, FLORIDA -- DO NOT BUY Macy's WORRY FREE WARRANTY. It's a lie. They ask you questions that confuse the issue then tell you - "You are not covered due to missing a 15 day reporting time." I bought a 7 year warranty - have furniture a year and 3 months. Had Macy's repair the issue 3x while under the one year manufacturers warranty - but now they won't touch it. Neither will worry no more warranty. Don't touch it - WASTE OF MONEY.

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"Worry No More" Warranty Sold by Macy's -- You Better "Worry"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- Don't do it! Don't buy the "Worry no more" warranty... recommend that you take not of the manufacture warranty and buy from a manufacturer that provides a decent warranty... You will find dealing with 'Worry no more" to be a total horror show!! I'm in MA ordered a sofa and love seat from Macy's furniture and bought the "worry no more" 7 year bells and whistles plan since it was sold as a full coverage plan... They should call themselves "Worry"€ because if you purchase the service that is what you will end up doing. They have no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with "Worry"€...

And Shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to peddle such inferior warranty service. Why I say "€œWorry" sucks? Put in a claim May 2nd (**) with "worry" on May 2nd and after a week or 2 back and forth we settle on a date for them to inspect the issue which was Saturday June 15th. And then the Tuesday of the week they are to come out. They bounce me to Macy's furniture and cancelled my claim saying (without inspecting the loveseat) that what is wrong with it is still under manufacturer warranty...

Macy's furniture did a good job working one of the issues which may be related to back support of the furniture, but since there is an issue with staining also Macy's got "Worry" back on the horn for me and "Worry"€ setup a new claim and noted that they would have someone come out the Saturday June 15th to assess the issue, and stated that I would get a call regarding my 3 hr window... Saturday comes no call regarding 3 hr window so I call "Worry" worried and they tell me my window is noon to 3 pm, and state I would get a call 2 hrs before the inspector arrives...

Yes, at this point you would think all is going well... Well you would be incorrect since 2:30 pm comes and no one called and when I called "Worry" I was told they cancelled my claim again. Well the associate at worry seeing that the service has been has been totally screwed up tried to put me through to a supervisor but I got cut off...

So I call back again and the belligerent male I got is yelling at me telling me I need to listen to them explain to me how "Worry" operates when all I want to know is when is someone coming out to look at my furniture... And all I would like explained is how they could tell me wait between noon and 3 pm. As of 9 am the morning and then cancelled my claim was well as the inspection for the same day... Well the belligerent male would not connect me to a supervisor and hung up on me... To which I had to call Macy's who got things back in order again...

So it seemed but somehow it came off the rails yet again... As previously stated, "Worry" has no concept of service! They are unprofessional! They lie and they waste your time! Don't waste your money or your time with them... And shame on Macy's management for linking with "Worry no More" and allowing 'Worry" to use the Macy's name to pedal such inferior warranty service.

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Poor or No Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ON LINE -- The first order from Macy's was left on my neighbor's porch to be rained on while he was out of town. I was not called to tell me my package had been left on his porch. My second order is listed as delivered on the Macy's tracking site but "where" is the question as it is not at the neighbor's or at my house. Calling 1800 by Macy's gets you attached to a "survey" for an over 50 help product so I hung up. 1800-289- 6229 gets recording with long wait time.

The Macy's complaint site is useless as my complaint does not match their list. So my solution will be to refuse to pay for the items when I receive my credit card bill as well as any shipping costs. I will then take my time returning the items to a Macy's store since the reason I shopped online is that the closest store is 40 miles away. Bottom line is that I suggest everyone bag Macy's.

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Useless Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a set of dishes from Macy's. They were delivered within the time expected. When opened, two plates were broken. Macy's is not responsible for shipping damage, things like that just happen. I tried to contact the customer service line to resolve the problem and was on hold for about 15 minutes.

Finally, a person came on and the voice was so garbled, I could not understand a word being said by him. After he repeated himself different times with no better result, I was left to end the call in frustration. Next, I called a local store (45 miles away) and talked to a girl in the China department. All she could do was give me phone numbers of other stores, in other states that might have the pattern. I wonder how many hours I was expected to be on hold to resolve this. Useless customer service and I will never buy from Macy's again.

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Miracle at Macy's
By -

MIDDLETOWN, NEW YORK -- The employees in the Housewares Department of Macy's are extraordinary. Every time I shop in that department, the employees go above and beyond to help me find what I'm looking for. If they can't find it in the store, they search online and let me know where it can be found at other Macy's locations. They do everything possible to send the customer away satisfied.

During my most recent visit, I was looking for certain pieces of cookware that I saw online but couldn't find in the store. After an associate determined that the items were not stocked at that location, she went online and found them at other Macy's stores. I didn't want to travel the distance, so she offered to have them sent to my home with free shipping. She also honored the online price, which was substantially lower, and gave me an unexpected 15% discount!

I can't vouch for other Macy's locations, but the one in Middletown, NY has never let me down. The employees are not only helpful, they are also pleasant and friendly. They treat customers like guests in their own home. The employees make the store a wonderful place to shop.

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Macy's - Worry no More Protection Plan
By -

SOUTH PORTLAND, MAINE -- Does anyone know if there is a class action suit on this??? Apparently a lot of complaints. Do not bother buying this plan!! They will not cover anything. They simply do not want to pay on claims. Bought a 4 piece leather living room set from Macy's in 2004 and was encouraged by the salesperson to purchase a 7 year protection warranty on the furniture. We have kept this furniture looking like new but recently spilled some beer on part of a seat cushion causing discoloration in an area about 4 inches by 8 inches.

We reported the incident within 24 hours (10 day required time) calling the number stated on our copy of the insurance policy. The person on the line identified themselves as a customer service representative for Worry no More and said they will call with a 3 hour time frame to schedule an adjuster. They did call back. Scheduled an appointment.

The adjuster showed up on time with a bottle of some kind of spray. Took some pictures and said he would have to recommend a technician to come and recolor the leather. He also asked me if I had experienced any problems in getting action on this.. said he was getting an earful everywhere he went. I waited a week and called back to see if they were scheduling someone and was told they were denying my claim.. They do not cover this sort of thing.

I looked at my policy and it states "accidental staining or damage to upholstered leather and vinyl furniture" and beverages was included. I have found out that the insurance carrier is a company out of Florida operating under the name of Uniters. If anyone has more info in the form of help please pass it on to me.

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Coupons are worthless
By -

CUYAHOGA FALLS, OHIO -- I received a gift card for Macy's on Christmas (2009). So first thing Saturday morning I printed off the 15% off coupon as well as a second which I cannot remember since I wadded it up and left it with the cashier not worth the paper I wasted to print them on.

I purchased my mother a set of winter pajamas and a couple of kitchen items on the second floor of the Chapel Hill Macy's and tried to use my coupon there. And I was told that it was not applicable on anything I purchased even though the fine print did not exclude the items I purchased. So I took the coupon back as I saw something downstairs I liked also and wanted to use up my giftcard. At the second register I purchased an inexpensive DVD player and you guessed it... that cashier said the coupon was not able to be used.

I heard others complaining about this same problem and even the cashier was hissing and complaining that they were worthless. I printed them off and they would not scan. The bar code was perfect. HMMMMM My Husband even heard these same issues being discussed on the radio. I WILL NEVER shop at this rip off store again. I will not purchase another gift card for any family member. They bait to get you into the store and do not honor their own coupons. There are plenty of other stores that chose to do business by honoring the sales coupons...

I had not one issue at Penny's using their after Christmas coupons so they will get my business in the future. I wonder how many more complaints it will take to put an end to this. Who will take over Macy's after they go under for these type of practices? Macy's stores in the past were O'neils, then Kauffman's, now Macy's... You would think they would be bending over backwards to retain business not lose it. I will spend my hard earned money elsewhere. This needs to be investigated and I am sure it will be.

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Macy's The Magic Not To Pay Overtime To Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHERMAN OAKS, CALIFORNIA -- MACY'S THE MAGIC NOT TO PAY OVERTIME TO EMPLOYEES. MACY'S, a company with a tainted reputation that you should not work for. Macy's located in Sherman Oaks, at the Fashion Center Mall, Sherman Oaks, CA 91423. Many years ago, and only for 4 days, Macy's told employees to do paper work during working hours, but soon after that, Macy's told employees not do it no more because it wasn't productive neither profitable for Macy's.

MACY'S - NOT OVERTIME PAID SINCE 1983 FOR PAPER WORK DONE AT HOME. MACY'S OWES MY WIFE MANY THOUSANDS OF DOLLARS IN UNPAID OVERTIME. Macy's used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in 25 years (3.3 hours daily) for work done at home for MACY'S on an hourly employee working 40 hours a week. Because of Macy's actions, my wife never got any unemployment or workers compensation

My wife worked as a manager at Macy's and MACY'S never pay for it. In 2002 or before, my wife was so well qualified doing her job at Macy's, that my wife was taking the manager place when the manager was on long vacation or on other duties for Macy's or when the manager was promoted. Macy's never ever increased my wife hourly pay for the extra work done as a manager. For several years, my wife was doing that for months, because Macy's delayed on purpose to hire a new manager to replace the previous one gone

MACY'S greed, enjoyed to have a capable person as manager and not to pay the manager salary. MY wife never got ANY PAY FOR IT OR INCREASED ON HER SALARY. My wife never was PROMOTED AND DOING FOR 25 YEARS THE SAME WORK: selling expensive women apparel – floor sales. My wife got a lot of top reviews from customers and many outstanding certificates from Macy's, year after year. Only pieces of paper. Meanwhile Macy's pocketed extreme profits from extreme markups on everything sold.

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Item Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSDALE, ARIZONA -- I ordered some items online and when I got them they weren't quite what I thought. The material and lay of the outfits seemed different.However that isn't the problem. When I went into the store to return the items I was greeted and asked what I needed, so far so good then it goes downhill. The associate looks at the items as I place them on the counter and says "this isn't even my department" and I asked her if she was capable of refunding them. Apparently I was in petites and I had items from juniors. Then in a rude tone looks at me and says, "Well what goes with what," and had me take the packaging slip and separate the order into 2 piles of how it was shipped.

By now I'm pretty ticked off and just want to get my refund processed. She does it sighing and mumbling under her breath about the items. Finally she puts her hand out with my receipt. I grab it and ask if I'm done as she replies "yea" and that's it.

I love Macy's and I shop there constantly with my boyfriend. It's our go to store when we hit the mall.I have never had such a horrible customer experience in any store or setting before. I am greatly unsatisfied with how I was treated.I planned to look for my mom's mothers day present today and a few items for my home. And I didn't even get to purchase them because I was so upset I got sidetracked and just wanted to leave the store as quickly as possible.

If I do continue to shop at Macy's I will definitely not be returning to the Scottsdale Fashion Square location. My experience was horrible. The associate ** was incredibly rude, there was no excuse for her poor attitude and representation of the store.

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Macys Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 23 ratings and
71 reviews & complaints.
Contact Information:
Macys
7 West Seventh Street
Cincinnati, OH 45202
1-800-289-6229 (ph)
www1.macys.com
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