ROME -- I DON'T RECOMMEND! We had made a rental agreement from Maggiore Rome Fiumicino airport for Mercedes or similar and had paid for it. We got a Ford Fiesta that was in a very poor shape! Tires were so worn out that it was dangerous to drive in rain. The man on desk just said that there is no other car. We had paid for full insurance... and are sure there was no accident at all. As we returned the car, the guy who came to check it, walked straight to front and kicked the bumper - which was loose but you could only tell when kicking under it... OMG. What a scam! It was clear they used the full paid insurance to fix previous damage.
PALERMO -- MAGGIORE RENT: DREADFUL INCOMPETENT STUPID. Dreadful. Hired a car in Palermo in August 2017. Was forced to take extra protection. When back in UK they charged me illegally €436. Complained via email, Messenger, tweets for 6 months without joy since they even refused to answer my emails after 5 months!
Incompetent. I contacted ECRCS (European Car Rental Conciliation Service) who forced them to refund me the money! Stupid. I reckon that during my campaign in Twitter, national press, Facebook and contacting friends and associates, they must have lost at least 40 bookings. I told them many times about it and they still refused to pay until forced. Very clever management!!! AVOID THESE CLOWNS AT ALL COST!!!
MILAN -- At first they charge your credit card for €1800,00 and we have to pay a deposit of €250,00. Arriving at the rental car deck no staff was available. The car was damaged and no damage form was there to check. Also snow chains were missing as promised in their advertisement.
Returning the car after a few days, the one member of their staff claims we caused the damage at the bottom below the door. We repeatedly asked for the damage form where all the damages are noted, but there wasn't any. So we refused to sign a new form, claiming we have caused the old damages. Be warned not to rent through Maggiore or do a extremely careful check up and make sure any scratch is noted and photographed.
VENICE -- We waited for over 40 minutes to get our car. There were lots of desk front helpers. But they spended hours on a few customers. We were sent back and forth to another desk with no result. So we fly one and a half hour and stand in line for a car for half of the flight time.
LA MEZIA TERME -- Arrived at rental desk and was told I had to buy additional insurance despite having paid for this with the rental agency. Staff were rude and threatened to call police! Vehicle was not clean, central locking broken, tyres were just about legal. Vehicle not filled with fuel and I was told it was but that the fuel gauge was broken. First thing they asked and checked when I returned was the car filled with fuel! I would not rent from this company ever again and I rent cars on a weekly basis!! Worst customer service I have ever experienced. Others be warned!!! Do not rent from these crooks!!!
MILAN -- Tried to scam me for fuel, said the needle was broken. I picked the car up and got me to sign to say tank was full and no damage on the car. Had to walk 10 minutes to then get the car, discovered it was a shed. Made the idiot handing it over sign to say it was damaged while his monkey of a friend made silly noises at my girlfriend. After first refuel found out needle wasn't broken (obviously), called Maggiore who put the phone down 3 times and on the fourth said they were too busy and then tried to pretend the line was breaking up.
Eventually one of them said, "Just fill it to where it was when you got it." When I handed it back I was sent a bill for £103 including a load of taxes, fees and made up charges, two of them being for fuel. Avoid Maggiore at all costs and just go with a reputable company, you'll save time and effort and lots of money in the long run. (P.S. thankfully rentalcars.com listened and refunded me the money for fuel).
ROME -- The Maggiore staff will try to cheat you in any way they can. Be sure to check the agreement carefully. Also, inspect the car extremely carefully and make sure that any little scratch is in the agreement. Do not accept a "pen correction", they will not accept that as valid on return inspection. If scratches/damages are not in the original agreement you will end up paying for it. They will also try to send "evidence" of damages long after your return of the car and with that argument they will charge your credit card and you will have no chance whatsoever to get your money back no matter how right you are.
MILAN, ITALY -- We rented a car through Maggiore in Italy. There were multiple issues:
We called and complained, but Maggiore does not seem to care about customers. We would NOT rent from them in the future. Other companies seem to care more about customers than Maggiore.
We rented a car from Maggiore for our holiday in Italy in July 2010. Everything went fine until we had an accident, and customer service was absolutely terrible after that, and still is. I am still trying to make them answer questions and pay for some of the extra expenses they caused us, and that they promised to pay for. Some examples here: They do not reply when you call them (I must have called them 50 times before I got through to someone who could tell us what to do). They could only offer us to tow the damaged car away, not to transport us to a place we could get a new car. As we were in the middle of nowhere, this made things really difficult for us.
When we after many hours managed to get to another city to get a car, they didn't have any, despite telling us on the phone that they did. When we then spent the rest of the day to get to Rome, they got us a car that could not fit the whole family etc. etc. I can't write it all, because it still makes me so upset. And that was not the end of it. We were promised that they would reimburse us for our expenses, but after 4 MONTHS of emailing and calling them again and again, they told us that they would not do so after all. I can only say: Never, ever, ever use Maggiore!!!