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Manley Toy Quest Consumer Reviews

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Double Drop Falls Water Slide
StarStarStarStarStarBy -
Rating: 5/51

NEW JERSEY -- My husband and I purchased a Banzai Double Drop Falls Water Slide three weeks ago at a local garage sale for our 5 yr. old son. The water slide was in good condition and in the original box. Our son and his cousins absolutely love it!!! We paid $120.00 for it and feel it was a Great buy, it's built well and is a lot cheaper than having a small pool for our son for this summer and many summers to come!!! (weight limit is 200lbs!!!)

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Manley Toys Disappointing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HONG KONG, WASHINGTON -- Here is the Deal, Manley toys are Hong Kong based. They source their products direct from China, not your usual China where products are being tested, but the real China where materials are low grade and potentially can harm consumers! Remember this, each toy or product is from one manufacturing warehouse, and there are thousands of manufacturers!!

So basically they find the manufacturer that costs the cheapest, so one product may pass US tests, then the product is changed according to where they can find the cheapest of course, you can see this on each item, look up MC codes, they are different each month on each item, now that is dodgy right! Manley toys also produce the banzai waterslides you see on websites Target and a lot more!

Buy the waterslides if you dare, the customer service department used to be US based, now they had to cut costs so now it's Hong Kong based, they under pay their staff as usual in HK, and the service you get when the waterslides break is damn shocking, how do I know? Because I know a person that worked there! Stories of customers' kids getting damaged or injured on these things are common, and customers getting ripped off trying to claim their warranty is even more common.

All I can say is "buy" from Manley toys please, because you will have a roller coaster ride with their products and service.

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Defective Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN MATEO, CALIFORNIA -- I purchased a simple Banzai ring sprinkler but there were multiple holes in the seam when I pulled it out of the box! We had to duct tape it just to make it semi-work so my kids weren't too disappointed. Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it Sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!

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Very Disappointed
By -

LOS ANGELES, CALIFORNIA -- Okay this is just downright cruel and misleading. The Soak 'N Splash from Toy Quest is a waste of money. You would think that this company would double check all of its products especially ones intended for kids. The water slide was set up just as the directions stated. We turned on the water and it just came apart right at the seams. Not just a tiny bit, but about a good foot. My kids were very angry to say the least. The customer service is a joke, I could not get anyone to answer the phone or could I leave a message. I would recommend that everyone stay away from any products this company makes. Total rip-off.

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Not Informed Of 60 Day Warranty
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Hello, my name ** . I live in Fresno, Ca. I purchased a waterslide from Toy-R-Us for 544.00 dollars, and before completing the transaction I asked about the warranty. The gal said "oh, it's 1 year" I was satisfied and made the purchase. Five hundred dollars is a lot of money when you're not working, but the kids really wanted the slide, so we did it. May 29th 2010, is when we got it didn't use till June 12th. Now I live in Fresno and weather permitted we used the slide only a few times through June and July. Come August we wanted to use it for a party, on August 21st, I set it up and it was ready to go and boom! ...it ripped a huge hole on the side. The seam tore apart.

I contacted the customer service, they said send them e-mail. I sent the receipt, pictures of the damage. They e-mailed back and said "Sorry, it's past 60 days." I wrote back not understanding what 60 days meant. I said "Toys-R-Us said 1 year." They wrote back "well Toys -R-Us is wrong it's 2 months warranty." I wrote back "What kind of scam is this? My slide blew up in less than 75 days and we didn't even use it that much cause of the weather..." They didn't care. I sent them 3 e-mails, they said "Sorry, but thank you for buying Banzai waterslides goodbye." I'm pissed what can I do????

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Poorly made products, Useless warranty, bad Customer service
By -

I bought the kids a Wipeout Curve waterslide last year. The kids both 6 & 8 and both under 100 lbs. They used the slide for the three summer months of 09. The slide was dried and put away. Went to take the slide out this year and it will not hold enough air to keep it inflated when the kids were on it. We looked the slide over and a majority of the seams are coming apart and the fabric seems to be "Cheap". I e-mailed the company and was told only a two month warranty.

I called them and they were the rudest people that I have had to deal within my opinion. I called them again today because they were too busy a week ago to talk to me and asked for my number to call me back but one week later no call. So here I am stuck with a $650 slide and no way to use it. I could have used the money to buy a season pass for the family for the pool. I would not and will not recommend this company for any purchases. Hopefully another company makes these type of slides and I can do business with them. No more TOY QUEST for me.

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Taken for a very bad ride
By -

I'm very disappointed in your products. Your pictures on the box are very deceiving and misleading to the parent and child purchasing the product. I'm a childcare provider and parent and care a great deal for the children I have and care for and the way your company misrepresents your products is disgusting and just simply dishonest. My six year old son comments once the Cannon Ball slide was set up and said "Mom when I grow up I won't be this mean to kids, I will make a slide better than this and make kids smile not cry." What does this say about you?

I'm even more disappointed at your customer service department, nobody answered the phone after listening to repeat messages for 10 min, and then was hung up on. I couldn't even leave a complaint in your online customer service, it said I wasn't logged in. I will never purchase another product made by this company and I will tell everyone I know and have already sent out an e-mail to everyone in my inbox about this dishonest company. This company is criminal and just out to rip families off, families that are just trying to find something fun for their children to do on a hot day. Disgusted.

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Defective Product
By -

LOS ANGELES, CALIFORNIA -- Purchased slide on April 2, 2009 for my 2 kids for the summer. After only a couple of uses, the top seam of the pool began to tear. Called customer service and was told to use fishing string to sew that area. Tried this, but still did not work. The slide would not stay up or hold my kids. My wife called customer service back and was told to purchase a can of spray glue. This also failed. I call customer service in the beginning of July to complain and was told there is only a 60 day warranty. I was upset since the first 2 calls were within the warranty period. Since then I have been given the runaround by this company.

Customer service called me and asked for pictures after I sent them a copy of my receipt. I found this to be strange since the receipt clearly showed the slide I purchased. I even included pictures of the slide with my daughter on it showing the problem. Once again was told that they only offer a 60 day warranty. Since someone on their end did not put our call in the computer, I was told that they would forward to corporate for a decision.

Have heard nothing from this company. Since then, I have read a lot of negative reviews about this company's products. I believe everyone should contact lawyers about a class-action lawsuit. It appears this company is selling a line of defective products.

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GREAT CUSTOMER SERVICE
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INDIANOLA, IOWA -- I was extremely impressed with Banzai Customer Service. I called about my ripped seams on my Cyclone Twist. I was a little disappointed to hear that they did not have my slide in stock at the time. After faxing in my receipt, I got a call from a very polite woman who I could tell was sad to inform me they didn't have it. After this, she offered me a different slide. This slide also had a curve and was new for this year! Its design is just as good as my first one and even a little bigger! My kids are loving it as I have already received it about a month ago with no issues so far!

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Manley Toy Quest Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 9 ratings and
33 reviews & complaints.
Contact Information:
Manley Toy Quest
2228 Barry Ave.
Los Angeles, CA 90064
310-231-7292 (ph)
310-231-7565 (fax)
www.toyquest.com
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