BENTON HARBOR, MICHIGAN -- Saga of the Maytag dishwasher, model MDB7600AWW started July 27th when we discovered a puddle of water under it and our countertop warped. Inspecting it, we discovered the bottom was cracked in the right rear. We called the dealer we'd purchased all our Maytag appliances from, he directed us to our warranty, which states the unit will be replaced if the tub fails within 20 years. It was almost 9 years to the day since it was installed.
We called Maytag, which is now Whirlpool, and were told we needed to have a service person confirm the crack. July 30th the service person confirmed it was cracked and told us it was a known problem. He had already replaced a few for his customers. He said he would call Maytag, confirming the problem and we should call. That cost us $75 for 3 minutes. (Talk about adding insult to injury!) July 30th, called Maytag and was referred to Jennifer, who said she would get back to us with replacement options.
July 31st, we did our own searching in local stores for available options for replacement and called Jennifer, giving her the unit we'd prefer. She said she'd check and get back to us. Aug 6th, call Jennifer, got voicemail, left message. (No return call.) Aug 7th, went online to the chat and finally got the answer that we'd have our replacement within 10-12 days. No mention of what model.
Aug 17th, called Jennifer, got voicemail, left message. (No return call.) Then we called the dealer again. He couldn't believe we still didn't have a replacement. He didn't understand why he couldn't make the replacement with the unit we preferred, which he had in stock. He called Maytag and was able to get a job number and the name and phone for the company handling the replacement. He was being cut out completely!! He was told we'd be getting the model we'd requested and it was tentatively scheduled to be installed Aug 23rd.
Aug 17th, we called the company now handling the replacement. It seems the unit was shipped to the wrong address and returned. No info on when to expect replacement. August 22nd (today) called Jennifer, got voicemail, left message. (No return call – yet. Anyone see a pattern here?) Called Maytag. Now we're told the unit is in transit, should be delivered today and is scheduled for installation Aug 31st! Asking to speak with a supervisor, we were told it wouldn't do any good.
At this point, I am so fed up with the whole process, I will post my disgust with Whirlpool everywhere I possibly can. I have, and will continue, to tell everyone who will listen not to purchase anything from Maytag or Whirlpool. Check Whirlpool's site and find out how many other things you should avoid purchasing. I was not happy to find they are involved with DirecTV. That probably explains why I wasn't happy the last time I had to contact them!!! Whirlpool took the good name of Maytag and drug it through the mud. When the rest of my Maytag appliances need replacement, I will avoid anything to do with a Whirlpool product!
And I'm not holding my breath about that Aug 31st promised installation. And none of this addresses my warped countertop, and any other damage we may find when the unit is finally removed for replacement. Meanwhile, I'm washing dishes by hand, which is not pleasant. I suffer from psoriasis and my hands are like raw meat. Washing dishes is torture. I can't wear gloves because my hands sweat in them and makes them even worse. And husbands can only be expected to help out once in a while, not every day.
BARNEGAT NJ -- I bought this dishwasher because it had decal on front. 10-year warranty. It only covers plastic racks? What BS. Called Maytag - They won't do anything. I bought American - don't buy Maytag - all appliances are garbage. Buy Samsung - better than American made crap with bogus warranties.
Purchased a Maytag Legacy Quiet series 300 a little over a year ago. When attempting to was on the normal cycle, it switches to the rinse cycle and then you can get it to switch back until you run it over and over and over on rinse. My husband calls it "possessed". I did contact Maytag who at the time said "I'm sorry" but we won't help you since it didn't show the problem within the 1st year. Then I filed a complain on the internet Complaints Board and someone from Maytag did contact me to try to help. They said they would pay to have one of their authorized repair services come out and gave the list of authorized companies.
I made an appointment with one of them and they DID NOT SHOW UP on the scheduled day on which I had off from work. Maytag claimed they couldn't do anything. I cannot take another day off from work in the hopes that another repair company will show up and Maytag said they couldn't ask their authorized repair companies to reschedule around my schedule so that I didn't have to take off again. I would NEVER SPEND ANOTHER PENNY ON MAYTAG and I feel it my duty to let as many people as possible know that buying a Maytag product is nothing but a headache and has tripled my water bill every month.
Besides wanting to take a baseball bat and smashing it from frustration, I have been late for work many times because I had to hand wash baby bottles because the dishwasher switched to the rinse cycle and never released the soap and have had to run the dishwasher sometimes as much a 5 times before I could finally get it to stay on the normal wash cycle. I have a video of this if anyone would like to see my proof.
BENTON HARBOR, MICHIGAN -- I received a recall letter dated 30 Aug 2010 from Maytag stating "An electrical failure in the dishwasher's heating element can pose a serious fire hazard." I immediately went to the website given and tried 2 or 3 times that day and kept getting kicked out, but gave a number to call, which I called but got a recording. I tried the website and phone number again over the next 2 days - same result. Since I could not reach anyone I assumed that my dishwasher was indeed one of the ones recalled because the serial number of my dishwasher ended in with the letters as identified in their recall letter.
I went out on 8 Sep 2010 and purchased a new Maytag dishwasher. Mine old one was only 4 years old and I really liked it, it was quiet and I was completely satisfied with it. We (my husband and I) are retired and living on a fixed income. Spending money for a new dishwasher was something we had not counted on doing. When I got home from purchasing the new dishwasher, I tried the website again and still no information except for the phone number, which I called. I gave the customer service representative the information of my old one and new one and he stated that a rebate would be in the mail within 10-14 days. I was looking for a $150 rebate.
After 3 weeks waiting for my rebate, I checked the website and it stated that my original dishwasher wasn't to be recalled and it was safe to use. I emailed Maytag immediately and did receive an immediate response which was to call a 1-800 number and talk to the recall team direct. I immediately called the 1-800 number and after 20 minutes on hold, the customer service representative said that mine indeed was not eligible for a rebate because my old dishwasher was not affected.
After talking with this representative for several minutes, he stated that possibly the next higher representative would do something for me. He then transferred me to a higher representative or supervisor. That person stated he could not do anything for me and to have a nice day. The salesman where I bought my new dishwasher said that this one was one of the quietest ones on the market. My husband is ready to yank it out and give it away and buy another brand which would be quieter.
I will not recommend to any of my family, friends or acquaintances to buy a Maytag or one of its affiliated products. I feel I was totally scammed by Maytag. I should never have received the recall letter.
I read a lot of reviews so I appreciate when something actually goes somewhat well and someone reports it. My husband and I purchased a complete kitchen set including refrigerator, oven, microwave and dishwasher in December of 2008. The dishwasher wasn't installed for almost a year because we were slowly remodeling our kitchen. So, approximately one year after installation (and two after purchase) our dishwasher stopped mid-cycle. No lights would turn on and the water would not drain.
We called the store where we purchased the appliances and for a $78 fee the repair guy came out to tell me that the control panel had shorted out and it would cost more than $300 to fix. He said that there was nothing that he could do but suggested that I call Maytag and demand that they replace the part for free. So I called Maytag and after spending forever in their automated phone tree, was finally able to speak with a real person. I explained the situation but when she asked for the model and serial number and I gave them to her, she insisted that they did not match. She repeatedly asked me if the W was actually a Y.
It was very frustrating as the label was printed and in perfect condition and there was NO way the W could have been mistaken. Finally she said that she would have to look into it further and call me back. I called the store where I purchased the dishwasher and asked if they had ever heard of such a thing and asked if they had any suggestions. The store suggested that I take a picture and email it to them. So I called back and after wading through the phone tree for another 15 minutes, spoke with another woman.
I explained the issue and she said that this was common since Whirlpool and purchased Maytag somewhat recently and they were still backloading all the new model and serial numbers in. This woman said that sending the picture was not necessary and she issued me a concession number for the parts and told me to call the store and have the part ordered free of charge. So, even though it took me all morning and I had to pay $78 for the repair call and $40 for the install, I am getting the part for free and the second customer service agent was very helpful.
I still think a Maytag appliance breaking and costing me almost $120 after a year of use is annoying, but it could have been a lot worse.
Just to let everyone know that when I typed a complaint on the Maytag website it would lock my computer up and not able to send. I wonder why? They probably don't want to hear the complaints people have. Like everyone else I thought Maytag was high quality. We used to inform renters on our rental properties that we have Maytag appliances. So when my husband and I built our house 6 years ago we decided to buy all Maytag appliances for our kitchen. BIG MISTAKE!!
First of all when we picked up our appliances from the Maytag store and brought them home we noticed the microwave/hood was burnt up inside (like someone returned it and they put it back on there shelf). The dishwasher front was cracked (also like it was damaged previously and brought back). Needless to say we were not happy especially since the store is not "down the street" from our house. OK so we get a new microwave and someone comes out to fix the dishwasher. Here are the problems we have encountered since the day we moved into our house.
Refrigerator - light on ice/water dispenser won't go off. They tell me to take the bulb out. Motor went bad in refrigerator 4 months ago. Replaced due to recall however the same thing has happened and we are out a fridge working. Dishwasher - spent extra for the "quiet series". What a joke, it is so loud and annoying. Doesn't get dishes clean even if you rinse them well. The door that dispenses the soap sometimes doesn't open so it is a wasteful wash. Since getting a new microwave to replace the burnt up one, it has worked OK.
The electric stove/oven - is always super hot when on and having a one year old, he can't even get near the stove. Seems like a seal is bad on the oven. Please do not put yourself through this. My husband and I have learned our lesson. We have called to complain to corporate and all they say is sorry. After our fridge going bad the other day we just want to gather all our junk appliances and give them back to Maytag. I laugh when I see the "bored" Maytag repairman on TV. What ever happened to the quality appliances our parents had? Appliances that work for 20+ years. Heck I am just asking for some that work over 10.
And like everyone else I do let people know how bad Maytag appliances are. It is proven in the numbers of complaints on this site compared to others.
CALIFORNIA -- I am very disappointed with Maytag's Quiet Series 200 Dishwasher. I bought this dishwasher about 4 years ago and it's already dead. How does a company make something this expensive that can't outlive my beta fish? Did I abuse it by wearing a wifebeater t-shirt while loading and unloading my dishes? NO. It's ridiculous that I have to incur costs to replace a control panel through no fault of my own.
I had an appliance person look at it and he said, “yes it was the control panel that needed to be replaced." That's approx 170.00 for the part and another 120.00 for labor. With that cost, I could probably buy a new cheaper dishwasher that would last me a little longer than 4 years. I always thought Maytag was a reputable company. Not anymore! Badly designed model from my experience and also in later reviews of this product. Several people have had the same problem with their control panel. Shame on you Maytag.
I received a letter, last week, informing me that my year-and-a-half old dishwasher was being recalled. The letter asks me to unplug my dishwasher immediately, lest my house will burn down! I called and made an appointment for Tuesday, August 17, between 8am and 12pm. I obviously took time off work for this. On the following day, I get a call from the repair center with which Maytag contracts this type of work out, who tells me that they can't honor the appointment because they have no spare parts. I call Maytag who tells that it's untrue. I don't really care what is true, I just want my dishwasher repaired. They set up another appointment for me, same day and time.
Yesterday I get a call from this second repair center: they, too, cannot honor the appointment. The reason: double booking. They basically tell me that it's not their problem, and to take it up with Maytag. So, I call Maytag a third time, and they set me up with a third repair center (same time and day, because I had already taken time off and cancelled meetings for that time). 12pm comes and goes, and nobody comes to service my appliance. I call, upset, and Maytag apologizes, and explains that they have no record of my third appointment.
I wasted my morning, am still washing dishes by hand, and all Maytag can do is apologize and call me back "as soon as possible." This corporation is a pathetic excuse for a business. They get their money, and then leave you at their mercy, when it comes to honoring a recall.
After going through the Neptune debacle and having Maytag politely tell me "stick it in my ear" when I asked what they would do to help the mold problem, I didn't expect to have anything else go wrong. I was wrong. My dishwasher quit working. It wouldn't start. I tracked the problem to the door handle. The local appliance parts store had 8 in stock. That means they fail for lots of people. I replaced it, I still had problems. The latch didn't hold on the bosses it was screwed into because the plastic holding the screws broke. It's still an issue, however.
I contacted Maytag, sure that they would provide the parts required since I was doing the work. They offered to give me 15% off on the purchase of a new appliance. Not necessary - I will NEVER buy another Maytag, Whirlpool or KitchenAid appliance and will tell everyone that's will listen to avoid them as well. They had the chance to keep me as a customer after all of the engineering disasters I encountered and they totally blew it on customer service, which is a product of the major corporation. Therefore, I view Whirlpool and other associated companies as suspect. PLEASE DON'T WASTE YOUR MONEY. If they run OK, you're all set. If not, you'll be very sorry.
LOS ANGELES, CALIFORNIA -- We purchased our dishwasher Labor Day weekend September 1st and as per the repairman, the motherboard on the machine is dead. We spent $69 for the repairman to come out and he wants to charge another $350 to fix it. I won't be fixing it, the fact that they only warranty their machines for only a year tells me they don't believe in their own product. The fact that their products have such terrible reviews means I won't be fixing it because what if the new motherboard goes out in a year and a month, then I could have bought a high end brand that will guarantee their product. I'm very disappointed with Maytag.