Maytag Corporation Dishwashers Consumer Reviews - Page 2

ALBANY, OREGON -- I purchased a Maytag quiet series 200 dishwasher with a stainless steel tub in April. I purchased the Maytag unit on understanding that Maytag made a quality product and selected the stainless steel tub for durability and efficiency. Shortly after installation the unit started dripping water onto my newly installed laminate flooring. The water worked its way under the flooring and destroyed about 60 square feet of flooring. The service technician that came to service the unit insisted the problem was from soap suds even though after running the unit for several minutes the unit did not have any apparent soap suds in the tub.

I have no idea what he could have been suggesting since soap suds do not displace water to create a leak of this magnitude. After convincing the service tech that soap suds were not the problem he contacted Maytag technical support and was instructed to use silicon sealant to seal the leak. I immediately said that he will not do that as long as the unit is in my home. This is not an acceptable repair procedure for an appliance of this cost or supposed quality.

Two days later I was informed by Maytag that paper work was being sent to my home to file a complaint for replacement of my floor and labor costs. When I returned the unit to the original purchase point the store manager had to call Maytag for authorization to refund my purchase price. The service person said the unit was not deemed unfixable and that the service report from the technician said to add sealant to fix the problem.

I was unable to get a refund until the following evening after significant effort by the store manager to explain that using silicon, rtv or other type of sealant is not the correct way to fix a problem of this nature on a brand new unit especially one that costs this much. I will not consider Maytag for any future appliance purchases and will not recommend them to my family and friends. This is especially true after I found all of the class action law suits that are being filed against Maytag for poor quality and service.

BENTON HARBOR, MICHIGAN -- I received a recall letter dated 30 Aug 2010 from Maytag stating "An electrical failure in the dishwasher's heating element can pose a serious fire hazard." I immediately went to the website given and tried 2 or 3 times that day and kept getting kicked out, but gave a number to call, which I called but got a recording. I tried the website and phone number again over the next 2 days - same result. Since I could not reach anyone I assumed that my dishwasher was indeed one of the ones recalled because the serial number of my dishwasher ended in with the letters as identified in their recall letter.

I went out on 8 Sep 2010 and purchased a new Maytag dishwasher. Mine old one was only 4 years old and I really liked it, it was quiet and I was completely satisfied with it. We (my husband and I) are retired and living on a fixed income. Spending money for a new dishwasher was something we had not counted on doing. When I got home from purchasing the new dishwasher, I tried the website again and still no information except for the phone number, which I called. I gave the customer service representative the information of my old one and new one and he stated that a rebate would be in the mail within 10-14 days. I was looking for a $150 rebate.

After 3 weeks waiting for my rebate, I checked the website and it stated that my original dishwasher wasn't to be recalled and it was safe to use. I emailed Maytag immediately and did receive an immediate response which was to call a 1-800 number and talk to the recall team direct. I immediately called the 1-800 number and after 20 minutes on hold, the customer service representative said that mine indeed was not eligible for a rebate because my old dishwasher was not affected.

After talking with this representative for several minutes, he stated that possibly the next higher representative would do something for me. He then transferred me to a higher representative or supervisor. That person stated he could not do anything for me and to have a nice day. The salesman where I bought my new dishwasher said that this one was one of the quietest ones on the market. My husband is ready to yank it out and give it away and buy another brand which would be quieter.

I will not recommend to any of my family, friends or acquaintances to buy a Maytag or one of its affiliated products. I feel I was totally scammed by Maytag. I should never have received the recall letter.

I read a lot of reviews so I appreciate when something actually goes somewhat well and someone reports it. My husband and I purchased a complete kitchen set including refrigerator, oven, microwave and dishwasher in December of 2008. The dishwasher wasn't installed for almost a year because we were slowly remodeling our kitchen. So, approximately one year after installation (and two after purchase) our dishwasher stopped mid-cycle. No lights would turn on and the water would not drain.

We called the store where we purchased the appliances and for a $78 fee the repair guy came out to tell me that the control panel had shorted out and it would cost more than $300 to fix. He said that there was nothing that he could do but suggested that I call Maytag and demand that they replace the part for free. So I called Maytag and after spending forever in their automated phone tree, was finally able to speak with a real person. I explained the situation but when she asked for the model and serial number and I gave them to her, she insisted that they did not match. She repeatedly asked me if the W was actually a Y.

It was very frustrating as the label was printed and in perfect condition and there was NO way the W could have been mistaken. Finally she said that she would have to look into it further and call me back. I called the store where I purchased the dishwasher and asked if they had ever heard of such a thing and asked if they had any suggestions. The store suggested that I take a picture and email it to them. So I called back and after wading through the phone tree for another 15 minutes, spoke with another woman.

I explained the issue and she said that this was common since Whirlpool and purchased Maytag somewhat recently and they were still backloading all the new model and serial numbers in. This woman said that sending the picture was not necessary and she issued me a concession number for the parts and told me to call the store and have the part ordered free of charge. So, even though it took me all morning and I had to pay $78 for the repair call and $40 for the install, I am getting the part for free and the second customer service agent was very helpful.

I still think a Maytag appliance breaking and costing me almost $120 after a year of use is annoying, but it could have been a lot worse.

Just to let everyone know that when I typed a complaint on the Maytag website it would lock my computer up and not able to send. I wonder why? They probably don't want to hear the complaints people have. Like everyone else I thought Maytag was high quality. We used to inform renters on our rental properties that we have Maytag appliances. So when my husband and I built our house 6 years ago we decided to buy all Maytag appliances for our kitchen. BIG MISTAKE!!

First of all when we picked up our appliances from the Maytag store and brought them home we noticed the microwave/hood was burnt up inside (like someone returned it and they put it back on there shelf). The dishwasher front was cracked (also like it was damaged previously and brought back). Needless to say we were not happy especially since the store is not "down the street" from our house. OK so we get a new microwave and someone comes out to fix the dishwasher. Here are the problems we have encountered since the day we moved into our house.

Refrigerator - light on ice/water dispenser won't go off. They tell me to take the bulb out. Motor went bad in refrigerator 4 months ago. Replaced due to recall however the same thing has happened and we are out a fridge working. Dishwasher - spent extra for the "quiet series". What a joke, it is so loud and annoying. Doesn't get dishes clean even if you rinse them well. The door that dispenses the soap sometimes doesn't open so it is a wasteful wash. Since getting a new microwave to replace the burnt up one, it has worked OK.

The electric stove/oven - is always super hot when on and having a one year old, he can't even get near the stove. Seems like a seal is bad on the oven. Please do not put yourself through this. My husband and I have learned our lesson. We have called to complain to corporate and all they say is sorry. After our fridge going bad the other day we just want to gather all our junk appliances and give them back to Maytag. I laugh when I see the "bored" Maytag repairman on TV. What ever happened to the quality appliances our parents had? Appliances that work for 20+ years. Heck I am just asking for some that work over 10.

And like everyone else I do let people know how bad Maytag appliances are. It is proven in the numbers of complaints on this site compared to others.

FREMONT, CALIFORNIA -- Ten years ago we bought a new house that came with a basic GE dishwasher. We never liked it (too loud, had to pre-rinse) but it kept on working. Finally it broke and we looked forward to our new quiet dishwasher, choosing a Maytag high-end dishwasher. For two months we enjoyed it, then one day, while fully loaded, it just didn't turn on.

Call Maytag, they send out a repairman from A&E, who assures us on the phone that most likely they will have the repair part with them. Ha! A week later, the new part arrives. Doesn't work. 2nd repairman orders another part. We get Maytag to overnight the part. Still doesn't work. He orders the first part again, a circuit board, although who can expect that there are two faulty circuit boards? Another week goes by, another day home from work to wait for the repairman. Guess what? Surprise, surprise it doesn't work.

We will not allow the repairman to order any more parts, and get Maytag on the phone again. Previously, a customer service rep had told us that if this last time didn't work they would replace the machine. But now, the supervisor says she will review the case, and then forward to a "review committee". A review committee? Give me a break. My husband explains to them the California Lemon Law -- after 3 times trying to repair the same problem, it's a lemon.

Now we go back to the store (Airport Appliance in Hayward, CA), who understands customer service. They will replace our dishwasher, and of course we don't get a Maytag. We're still waiting for it to arrive -- it's been about 5 weeks with hand-washing and paper plates/cups. We are so shocked by Maytag's unwillingness to replace this lemon of a dishwasher. Although after reading the other reviews on this site, I'm much happier to get another brand.

BOSTON, MASSACHUSETTS -- A little over a year ago I bought the “top of the line” Maytag dishwasher, the one with the third shelf. It was actually installed less than a year ago as part of a total kitchen remodeling. After about three months the motor wore out and was replaced. Then the tips of plastic on the wire racks started to break and several of the rack pieces had to be replaced. Then a couple of months later the dishwasher wouldn't drain at the end of the cycle. The control board was replaced.

Now a couple of months later it won't drain again. They have no idea what is wrong with it so the serviceman is going to replace the control board the control panel and the pump. They have been responsive as far as fixing things but we have spent countless hours at home waiting for repairmen to come, look at the problem, order parts and then return to replace the parts. I would never buy another Maytag product again.

CALIFORNIA -- I am very disappointed with Maytag's Quiet Series 200 Dishwasher. I bought this dishwasher about 4 years ago and it's already dead. How does a company make something this expensive that can't outlive my beta fish? Did I abuse it by wearing a wifebeater t-shirt while loading and unloading my dishes? NO. It's ridiculous that I have to incur costs to replace a control panel through no fault of my own.

I had an appliance person look at it and he said, “yes it was the control panel that needed to be replaced." That's approx 170.00 for the part and another 120.00 for labor. With that cost, I could probably buy a new cheaper dishwasher that would last me a little longer than 4 years. I always thought Maytag was a reputable company. Not anymore! Badly designed model from my experience and also in later reviews of this product. Several people have had the same problem with their control panel. Shame on you Maytag.

I received a letter, last week, informing me that my year-and-a-half old dishwasher was being recalled. The letter asks me to unplug my dishwasher immediately, lest my house will burn down! I called and made an appointment for Tuesday, August 17, between 8am and 12pm. I obviously took time off work for this. On the following day, I get a call from the repair center with which Maytag contracts this type of work out, who tells me that they can't honor the appointment because they have no spare parts. I call Maytag who tells that it's untrue. I don't really care what is true, I just want my dishwasher repaired. They set up another appointment for me, same day and time.

Yesterday I get a call from this second repair center: they, too, cannot honor the appointment. The reason: double booking. They basically tell me that it's not their problem, and to take it up with Maytag. So, I call Maytag a third time, and they set me up with a third repair center (same time and day, because I had already taken time off and cancelled meetings for that time). 12pm comes and goes, and nobody comes to service my appliance. I call, upset, and Maytag apologizes, and explains that they have no record of my third appointment.

I wasted my morning, am still washing dishes by hand, and all Maytag can do is apologize and call me back "as soon as possible." This corporation is a pathetic excuse for a business. They get their money, and then leave you at their mercy, when it comes to honoring a recall.

After going through the Neptune debacle and having Maytag politely tell me "stick it in my ear" when I asked what they would do to help the mold problem, I didn't expect to have anything else go wrong. I was wrong. My dishwasher quit working. It wouldn't start. I tracked the problem to the door handle. The local appliance parts store had 8 in stock. That means they fail for lots of people. I replaced it, I still had problems. The latch didn't hold on the bosses it was screwed into because the plastic holding the screws broke. It's still an issue, however.

I contacted Maytag, sure that they would provide the parts required since I was doing the work. They offered to give me 15% off on the purchase of a new appliance. Not necessary - I will NEVER buy another Maytag, Whirlpool or KitchenAid appliance and will tell everyone that's will listen to avoid them as well. They had the chance to keep me as a customer after all of the engineering disasters I encountered and they totally blew it on customer service, which is a product of the major corporation. Therefore, I view Whirlpool and other associated companies as suspect. PLEASE DON'T WASTE YOUR MONEY. If they run OK, you're all set. If not, you'll be very sorry.

We purchased a Maytag Quiet Series 300 Dishwasher not quite 3 years ago. Now it doesn't drain, the control panel doesn't work and the handle is busted. Repair estimate is $370. Is it really fair that consumers pay good money for these products and to no fault of our own have to replace a product 3 years later?

Maytag is willing to rebate 15% of the cost of a NEW Maytag dishwasher. Just what I want... a new Maytag! Why would I want to spend a dime on a BRAND that has already proven to be a piece of crap? This is my second Maytag not lasting. It is shame that Maytag cares more about their bottom line than making a quality product that lasts. I guess they figure it they will make more money if they make low quality products that have to be replaced sooner. Thank you Walmart for this business model. So much for building customer loyalty Maytag.