PHOENIX, ARIZONA -- I bought my Maytag Neptune washer and dryer in January 2001. It had the very best reliability ratings I could find at the time. Mine had the push button controls, but the next year they went to a digital display. My Washer finally bit the dust last week (August 2018). Personally, I think 17 1/2 years is fantastic for any washer and dryer set, although I think my Dad has a set that is 30 or 40 years old by now.
I replaced the control panel on the washer around 2005 and, until now, I never had any other issues. I never even had the moldy seal issue that was recalled! Then last week the pump and door lock went at the same time and flooded my house (not fun). That being said, I opted for an Electrolux brand washer this time around due to features including a door leak sensor feature that would have been useful with the Neptune.
I was very tempted to just buy a used Maytag Neptune to last for a few more years, until the dryer gives out too, rather than break up my matching pair. The dryer is still a champ and going strong. I'll be keeping it for a little while. It would probably last a lot more years, but I'll want a matching dryer for my new washer soon.
I'd also recommend people stick with white for washers and dryers. I learned the hard way with this set that colors go out of style and then you are stuck with buying a really obviously mismatched set or buying an entire set when only one of the two has broken down. I passed on the pretty silver color with the new one and the white actually looks nice too and goes with every color you might want to paint your laundry room.
As I write, I'm on hold with Maytag's "Resolution Department," which is part of their Customer Service. I am beyond angry. I bought a compact dryer 16 months ago. While it was on the original warranty, the safety thermostat blew out twice. Then, when I went to the extended warranty, it blew out another four times. Maytag doesn't count the first two break-downs in the requirement to have four failures of the same part while on warranty.
So I had to wait for it to break down again, which it did. They are refusing to buy me out of the dryer. I've hired an attorney and he's with me on the line. We have endlessly been put on hold while being transferred to yet another "specialist" or supervisor. We're currently holding for the "legal team."
This is awful! Needless to say I will never, ever buy another Maytag or Whirlpool product again. They bill themselves as people who care. I don't think so. Instead of the old motto that "the customer is always right," they have embraced the dicta that "all that matters is the bottom line." My most fervent wish for the dozens of people I have spoken to at Maytag is that they each are saddled with an appliance that doesn't work as this one doesn't and that they encounter the same terrible level of customer service that I have experienced.
Now I know why the Maytag Maxima 9000 was offered for a drawing that I won in 2011. It lasted about 6 months and started making a sound that I thought was jean buckles hitting yet realized it was the drum expanding and rubbing on the side. That was about 3 years ago.
Fast forward to present day June 2016 the rubbing increased to include both sides and eventually wore 2 3-4 inch gash through the side panels on both sides. I took the offer to buy a new one at reduced rate but now I'm not sure that was a good idea after reading these reviews. The cost to replace the drum was $450-500, not including the gashes ripped through the sides. A new one at reduced rate is $600 and they threw in free shipping. Made me wonder hmmm?
DAYTON, NEVADA -- After my fourth service call, on my dryer and having spent more than $400 dollars so far to fix this sorry excuse for a dryer, I"m done. The complete inability of their customer service folks to even see keeping someone as a customer as the single most important decision they make saddens me for them.
We bought a Neptune washer (unknowing of the pending class action lawsuit at the time of purchase) and dryer with the drying cabinet because Maytag has made a name for itself as a brand of quality that lasts. Apparently they don't live up to that anymore. We never expected them to fail in less than 5 years. The dryer has had every computer board in it switched out until we finally found the broken one. And now, it doesn't dry. I spent more than $400 to get the dryer repaired last time in the 3 service visits it took to fix it.
I called Maytag's 1-800 number and explained the extent of my frustration and that now was their chance to keep me as a customer and not have me tell everyone I know to never purchase a Maytag product. The first line call guy gave me the number of 3 repair centers and a reimbursement of 15% on a new Maytag product. Yes, so they can recoup that money in future service calls.
I told him I wanted to talk to a manager. He transferred me to the guy where apparently the buck stops. I asked to talk to his manager, but apparently he doesn't take calls from customers. I told him in order for me to remain a customer, I wanted a free service call (cost of about $25 to Maytag) and the part replaced (maybe $40-$50) as I've already sunk $1200 into the purchase of the dryer, and another $400 into the last service call.
He proceeded to thank me for my time and my call. They are unable to do anything like that as it is outside the warranty period. Ya, I know, 3 years, but for a dryer to fail in less than 5.. completely unacceptable. So here I am, about to purchase another dryer, that won't be a Maytag or a Whirlpool. Of course, neither will any of my other appliances from here forward either.
Add to that, I'm going to tell everyone I know who I meet in a store looking at Maytag Products, at work, friends, family, etc considering the purchase of a Maytag/Whirlpool product my story and how sorry the service is. Given that it is a Sears thing, I also won't purchase an appliance from Sears ever as well. I'm sure the $75-$100 this fix would have cost them will now cost that company thousands.
Good luck to the employees there who were simply enforcing horrid corporate policy. I'd start looking for another job if I were them. This company's days are numbered.
P.S. Taken right from their website... what a farce.
In 1907, Frederick Louis Maytag entered the washer business with one goal in mind: to build quality appliances from durable and long-lasting materials. That ideal holds true today for Maytag's full line of household and commercial appliances, from washers to refrigerators to ranges and cooktops.
For over a century, Maytag's suite of quality and dependable appliances has grown to include new and innovative products. But the company has never wavered from its founder's steadfast commitment to quality. That's why today, Maytag washers last longer than any other brand on the market.*
F.L. Maytag once said "never let the company forget its responsibility to deliver quality machines to the public." As always, Maytag continues its relentless pursuit to build the highest-quality and most dependable machines for you, our customer.
Purchased a Maytag 5000 Series dryer with steam. Nearly $800 at Home Depot. Less than four years later, the dryer needs a new heating element. $99 for the "first" service call. Have to wait one week for the part. $340 - $350 for the part. And of course, another $99 for the "second" service call. That's at least $540 to repair an $800 dryer. Like everyone else I'm reading about, I did not purchase an extended warranty. I thought I was spending the extra money on the initial purchase to buy a higher quality product from a more reputable company. Wrong!
There are two adults who live in this house. We work 60 to 100 hours per week. We don't have time to do laundry. Half of our clothing goes to the dry-cleaners! So this isn't a household with 19 kids. I'm not talking about a dryer that never got turned off. This is ridiculous. I foolishly spent $800 on one of Maytag's products thinking I would get ten years of good service. That's $80 per year to own the thing. I want my $480 back for the six years of service your product failed to provide.
What is the environmental impact of your corporation pumping such disposable trash out into our environment? Who is looking into that? How irresponsible is it for a corporation to manufacture such trash with the full expectation that it's going into a landfill in "less than" four years? What was Maytag's solution to the problem? "We'll essentially give you an employee discount on a new product." Well, that would be wonderful, but you need to give me a discount on another company's product.
I will "never" again have a Maytag appliance in my home. I have already began and will continue informing every person who will listen about my experience with your products. I told the Maytag person on the phone that I would never even accept a free dryer from their company. Maytag, you should be ashamed. If you cannot manufacture a better product, if you cannot provide better customer service and stand behind the products you make, and if you cannot be more environmentally responsible, you should be out of business.
Your corporation and this product has reaffirmed a belief in me: This country is incapable of producing anything that isn't disposable garbage. I do not purchase American vehicles because they're disposable garbage. And from today forward, I will do my best to purchase as few products as possible that are manufactured by American corporations.
After owning a cheap GE washer and dryer for 17 years, I bought a new laundry system -- the Maytag Bravos -- in December 2008 for a newly constructed laundry room. I liked that the Bravos washer was a top load machine with front loader technology. (I have back issues so a front loader was out of the question.) I have to say that I am pleased with this machine.
My problem is with the dryer. After 14 months of regular household use, the machine stopped working. My husband and I checked and cleaned every inch of vent pipe; the dryer still didn't work and was making a grinding noise. We took off the back of the machine and watched its inner workings. To us, it seemed that the blower motor wasn't working. Since this repair looked to be too much for us, we decided to call in the pros. Maytag service, right?
The Maytag 1-800 customer service line couldn't get the model number right. The Maytag website gave me the first available appointment as 4 days away. I called the local Maytag store and was told that a technician could come out the next day. I guess the third try really was the charm.
The tech was not rude, but not very pleasant. He kept insisting that the dryer vent was clogged even though I told him otherwise. He then wanted to know who had disconnected the belt that went around the blower motor. When I told him that neither my husband nor I touched it, he repeated twice that someone did. After rooting around my machine for a little while longer he told me that the blower pulley was broken (that's why the belt was no longer attached).
After going to his truck, the tech returned to the house to inform me that the pulley was a special order item and that none of the local parts dealers carried them. Turns out this is a part that normally doesn't "go out." If I am very lucky, the part will be shipped in 7-10 days. In the meantime we have laundry hanging around the house and plan a trip to a laundromat tomorrow to do sheets, towels, sweatshirts, etc.
As stated earlier, I had a GE washer and dryer for 17 years that didn't not give me any problems until the end. And guess what? We were able to order the parts and repair them ourselves at tremendous savings. I'm not sure that my Maytag machines will last that long or give me that many years of faithful service. Let's hope I'm proved wrong.
I bought my new Maytag Epic front load washer and dryer in July 2009. I have had nothing but problems; with both but mainly the washer. The washer was delivered right away but we had to order the gas dryer. After delivery, excited to try out my new washer, I did laundry. Very disappointed!! It was loud and vibrated/shook terribly! I called the company that I bought it from and they came out right away.
They looked at it and told me something was wrong with it and that they'll replace it when the dryer comes in. It took 3 weeks, but the dryer finally came in. They brought out a new washer and the new dryer. After installation come to find out the dryer wouldn't even turn on; bad motor and they'll have to order another one. Again I did laundry and the new washer was no better. I again called the company and they said they would make sure it was level and look at it when they deliver the dryer.
2 weeks later they finally received and delivered the new dryer. The dryer worked and they releveled the washer. Didn't make a difference. The washer shakes and vibrates just awful! I complained that I was not happy and wanted my money back. The company said they would have to talk to Maytag to do that since I used them and they would get back to me.
It's been over a month and I have not heard back from them. I have called Maytag several times and they have sent two other service companies out, and still no fix for the vibrating. They now are resending out one of the companies with some repair kit. Then to top it all off Maytag offered a $100 rebate with the purchase of a set. I sent everything in but surprisingly they said they never received it and to resubmit the rebate.
Now I received this letter that I needed to call them with the serial numbers to process; which were on the form that I submitted. To their advantage, I received this letter a day after a dated deadline so when I called I was told because it was after that deadline they're not able to take my information. It's been 3 months and still the washer vibrates and shakes; seems to be getting worse the more I use it, and now I'm out the $100 rebate. Never again will I buy a Maytag nor any brand affiliated with them such as Whirlpool!!
COMMERCE TOWNSHIP, MICHIGAN -- My $797 Neptune Dryer purchased from Lowe's in July of 2006 (31 MONTHS AGO) needs a $441.31 repair! The dryer stopped heating. The gas valve/coil part is all one unit and the cost of this single part is $277.3! The service man couldn't believe the cost. He said usually it's a pretty generic part that is universal to all brands. However, this redesigned one-piece component is now an economical nightmare for consumers.
The repairman encouraged me to phone Maytag and ask that they pay for the part since my unit is so new. I did this and they offered to reduce the cost of the part by 50%. It's still a very disappointing situation. Operationally this unit doesn't get much use--there are only two adults in our household. It's completely shocking to me that a product in this price range and still so new could be so faulty. It is not even three years old and I'll have invested $1,238 into a clothes dryer. It's just disgusting.
I replaced a 20-year old washer and dryer with Maytag Neptune products and they've been nothing but a complete disappointment. My washing machine has the fire hazard, the mold issue and the ridiculous vibration and noise mentioned in other reviews. The vibration noise from the washing machine is a complete embarrassment! I don't run the washer when we have guests or I pause it when someone comes over. It sounds like a piece of junk ready to burst through the kitchen wall if it's running!
Another irritation is the location and design of the controls. If my machines are running and I lean over them or up against them, I can inadvertently turn off the unit or change the settings. At this point it can't be resumed but has to be started from the beginning. I'm completely disappointed and will never purchase Maytag products or any of its affiliates' products. I will also be sure that my family and friends avoid Maytag altogether.
HAMBURG, NEW JERSEY -- Purchased a Centennial Dryer through Home Depot on Jan 3. Dryer delivered Jan 7. Used it once on Jan 9 with a very small load. Dryer had a solid thump, thump inside it. I removed the clothes and ran it empty - no difference.
I also noticed that the top of the dryer was not sitting properly on the frame, but was tight on one side and loose on the other side.
That afternoon I contacted Maytag and they scheduled a service call to fix the problems for Jan 13, today, between 8 and 5. The serviceman looked at it and said he believes the dryer needs a new drum, so, he ordered it and scheduled another service date between 8 and 5 next week. I informed him that I would be calling Maytag for a replacement dryer, which I did as soon as he left.
The customer service representative informed me that the dryer was not going to be replaced but would be fixed. I asked to speak to a supervisor who also informed me that they would not replace the dryer, but would fix it. So now, they are shipping a drum in a box to my home and expecting me (I'm 67 years old and have no extra room for such a big box) to bring it in and hold it until the service people can come to install it.
I then called Home Depot and asked them if they would send me a replacement dryer but they said I had to go through the Maytag repair system. I personally find all this maneuvering to be nothing but big business trying to dodge responsibility for their lack of ability to maintain proper service and good quality control. They advertise how great their products and services are but when put to the test, they all fall down! This saga is just beginning - stay tuned for up-to-date news as it develops.
HAMILTON, ON CANADA -- Purchased a Maytag Neptune MD68 Dryer On March 15, 2004. The Maytag Neptune MD68 Dryer was purchased for $749.00 plus tax. I always believed the Maytag commercials that states that 'Maytag will last forever and the Maytag Repair Man never makes a service call'. I have learned that you should never believe in fairy tales. The Maytag Repair Man just left me an $80.00 bill and told me that my Maytag Neptune MD68 Dryer MIGHT be repaired for maybe $450.00, but there is no guarantee. He told me to go and buy a new dryer.
I have learned that you should: NEVER BUY MAYTAG! MAYTAG WILL RIP YOU OFF!! I am so disappointed in Maytag!!! Maytag has taken unfair advantage of their customers!!!! DON'T WASTE YOUR MONEY ON MAYTAG!!!!