Maytag Corporation Neptune Series Consumer Reviews - Page 2

In May of 2006, we purchased a Maytag Neptune Front Load Washer & Dryer. We purchased a 5-year warranty and then of course 4 months after the warranty was up, the dryer started making this terrible squeaking noise and a big banging noise. My husband took the back off and found that there was a bad part, so he took it to a Maytag service store and they told us that in 7-10 days we would have the part. Well it has now been 5 weeks and they have not gotten the part and have no idea when it will be in as it is on a nationwide back order.

We emailed the Maytag Company and they responded and asked for model number, the serial number, Dealer's name, Maytag service store name and phone number. We emailed all this to the Maytag Company and they responded by phone and left a message that they had no way to get the part that we needed and they had no idea when it would be in because it was on a nationwide backorder. Now that 5 weeks has gone by and we have spent extra money to go the laundromat to dry our clothes every week for 5 weeks we really would like the part or to be compensated for not being to use our Maytag Neptune Dryer.

What good is it to have a product if you can not get a part for and the Company has no idea when the part will be available? What kind of Company sells a product and has no part available or stands behind their products? We should not have to spend the extra money to have to dry our clothes when we were told what a good and dependable washer and dryer we were buying. We believe that a washer and dryer should last a lot more than 5 years.

We are very disgusted and are tired of washing our clothes at home and having to run to the laundromat to dry our clothes when we should be able to get the part and do our washing and drying in the convenience of our home and not have to spend the extra money every week at the laundromat.

LOS GATOS, CALIFORNIA -- Sad as it is, that Maytag repair guy is lonely but not for the reasons they tell you. My washing machine was recalled but I never heard this, missed the window for claiming the refund from the recall. SO, what does Maytag do? They very politically tell me I'm screwed. But that only after a LONG long time getting to the 'Priority 1' service call line. Take a short cut, call Maytag Priority 1 customer care directly: 866-403-8969. Note: their computers are usually down and it takes 20 minutes on hold to get through but when you do, that's the end of the line. My washing machine quit, simple enough. Who would expect a $1000 washer to last more than 7 years?

To get to where I am, I went through: Maytag's website to find service, which got me to A&E Referral, who scheduled an appointment (took a week). On the day of the appointment, the tech called 15 minutes before the end of the appointment window and cancelled, rescheduled for the following week. So I bagged that and got a local appliance center (Meyer Appliance, San Jose, CA - great folks) to send someone, very next day. He determined a whole host of issues wrong, basically that it was too expensive to fix. The drive motor was the main issue, still under warranty though. Called Maytag. Total 2 hours on hold and transferred etc.

Finally got to this priority 1 service line (see above) and, in short, was told they'd do nothing. I spent more money in lost work time trying to get this resolved than the washer was worth (if working, that is!). So I offered them three choices: 1. Give me a depreciated refund or some kind of retribution. 2. Refer me to someone 'up the ladder' who could, or 3. tell me I'm screwed. He chose #3. SO BOTTOM LINE: IF YOU BOUGHT A MAYTAG, POOR SUCKER (LIKE ME...). IF YOU ARE CONSIDERING A MAYTAG, BUY ANYTHING BUT.

They don't care about you, and will use a lot of nice political words telling you that they've documented your complaint but in the end you're screwed. And if its a washing machine, buy a Bosch, they're much more energy efficient anyway, and have several good rebates due to low water and energy use.

OAK HARBOR, WASHINGTON -- I had intended to write a letter to Maytag today, complaining about the mold problem with our Neptune washer, purchased for $949.00 in January 2004. However, after reading the negative reviews posted on this site, I am thinking that it would be a waste of effort and that our family would be better off buying a new machine - but not a Maytag! Mold on the washer's gasket starting developing soon after we purchased the machine. About that time, we heard of the class action suit and intended to join it, but my husband went to the local appliance dealer where we had purchased the machine to discuss it with them.

The appliance dealer assured him that they had a fix for the problem. They sent a repairman to replace the gasket. I had also pointed out to my husband that when I spun the inner drum by hand, I heard water gushing in the machine. The appliance dealer said that this was not water - it was some other substance. I no longer believe this to be true as other reviewers have stated that water left in in the machine causes the mold. This makes sense. Anyway, the big "fix" didn't last very long. The second gasket soon had big black mold spots on it. My husband again contacted the local appliance dealer, and once again, they came and replaced the gasket.

We are now unproud owners of this machine, with the third gasket hugely covered with black mold. Believing this to be a health hazard and believing that Maytag will not replace the washing machine and that the local appliance dealer can do nothing to permanently remedy the problem, we intend to purchase a new machine of a different brand. We will not buy it from the local appliance dealer.

I purchased a matching Neptune Set in January 2006. Junk from day one. Two days after getting the set, I had to call repair - washer wouldn't unlock. I was good for a few months, then pump sprung a leak. New pump and away we went. In 2007 washer wouldn't unlock again. Had a load of brand new baby clothes in it, they rotted because it took 3 weeks for the repairman to come fix the problem. New door, and believe it or not a full refund on the purchase of all the clothing in the washer. We were good until 2008. Then the dryer starts having problems, thunk thunk horrible noise, then I notice the drum is separating. Repair guy comes out. There's no repairing this mess.

Thank God for extended warranty. They send me a gift card for the original purchase price of Dryer. And believe me I didn't use it to buy a Maytag. Now I have a mismatched set. End of 2008 washer won't drain. OK repair guy comes out again. Replaces pump again. By now I think I'm on a first name basis with the Maytag repairman. 2009 pump goes out again.. hmm.. now this is the third time. We either have faulty pumps or the washer is just a piece of junk. Decemer 2009 washer starts to sound like an airplane taking off, water leaking everywhere. Repair guy comes out again. Washer behaves while he is here, he sees no problem. Nice!!

Washer stops making sounds washes clothes nicely.. no problems until end of January 2010, Airplane mode again, won't drain, makes lots of noise, motor error code and is smoking during spin cycle. Repair guy comes out. Spends about five minutes looking at washer, stands up and says "it's still under the extended warranty and you will be getting a gift card for the original puchase price in 7 to 10 days." The problem.. the motor went, the bearings went, the pump went and the controller board is fried. To repair would of cost way more than the original purchase price. Gift card comes and no I didn't buy a Maytag.

I bought the matching washer to the Frigidaire Dryer I got two years ago. I will never ever buy a Maytag appliance again. This was only my experience with the washer and Dryer. I don't have the energy to complain about the Dishwasher (I had for two months before a gift card for original purchase price was sent).

We purchased a new Neptune washer at Sears in Jax, FL in Jan 05. As retirees we travel a lot - maybe gone six months a year. After about the first six months the machine began to vibrate on the extraction spin cycle. We set it on low extraction to ease off on the vibration. Anything higher was like a bucking bronco. A private technician stated that we might have the problem with it being on a wooden floor. We went back to Sears to inquire about the feasibility of using a machine on a wooden floor. Sales rep said "No problem, we've never had a complaint about that." I told him "You do now - and a big one."

Another tech told us that the machine needed new damper shocks and a new vibration sensor - to the tune of $300 plus to solve the problem. He would not guarantee that it would totally solve as he thought the wooden floor was the culprit. As of this day I have found out that there is a vibration issue with my particular model. I also called and am getting a recall on the machine for a GFCI plug to use. If you have this model - go online and get a phone number to call. Without the plug water can get on the plug and electrocute a person. We unplug after each use now though I hardly see how it is safe to use it either. Go figure.

This is the last of several Maytag products that I will own. In the future Nada, Zip, nothing more with a Maytag, Samsung or Whirlpool name on them. Would do laundry by hand rather than have one of these despicable products. I urge anyone with their products to boycott by not purchasing future products from them. In my opinion - they are real dirtball organizations.

Boy was I glad to read the review of the walking Neptune front loading washer (Shaken my foundation). I have a 'walker' too. The Control board was replaced and it shuts the machine down if it starts vibrating too much. It shuts it down over and over and over. Which leads to my new complaint, like excessive vibration and noise are not enough. I have been recording wash times set at 54 minutes on the machine taking over an hour and a half to cycle through. Then loads sometimes come out so wet I have to run an extra maximum extract spin cycle.

My repairman told me that after the control panel was replaced that Maytag wouldn't do anything else to correct the problem. He informed me on his second visit that I needed to reinforce my floor. That was his report to Maytag too. (My husband is a licensed architect in two states.) I didn't know that washing machine repairmen could determine building code.

After I realized that the machine was taking 90 minutes to wash a load I called to add that to my file, after talking to two representatives I was put in touch with a supervisor. She told me that I needed to reinforce my floor. I said I am not talking about the vibration problem, I am talking about the excessive amount of time it is taking for a load of clothes to wash, in my ENERGYSTAR money saving machine... She hung up on me.

That's right, and when I called back I got the closed for today recording. I can feel your pain about the foundation, a balled up towel? Seriously? Quality, Dependability, bored repairmen? Not from what I am reading. I love the 'Spin' that John Daggett from Maytag is putting on the problem over at Consumer Reports check it out. He says the problem has been fixed and there are no consumer complaints. Is that because the customer service reps are hanging up on us. CAN YOU HEAR ME NOW Mr Daggett?!

MAINE -- FIRST OF ALL I AM NOT COMPLAINING ABOUT MY WORK. You buy something and expect it to last forever. It doesn't. Maytag can't pay for every single repair bill you have with it for the 5-7 years you have it. I work for Maytag and I am tired of hearing about how these units are supposed to last people for LIFE. These are man made and CAN break. They are not made by god but by Maytag.

People call with Neptune's. They have had since 98 and they are lucky. Yes, lucky. Yes the ads have the LONELY MAYTAG REPAIRMAN but DOES EVERYONE BELIEVE COMMERCIALS?? Everyday I hear about that commercial. It's a commercial for god's sake. These units are completely electronic two, yes, two, controls boards in them. You are paying for the electronics and since they are electronic they break. And no one is liable for a unit that is over 2 years old. Would you call your car manufacturer if your car broke down... I think not.

THE LIFE EXPECTANCY OF A APPLIANCE IS NOW 3-8 YEARS. And guess what? You HAVE to clean these every month, whether you like it or not. Deal with it. Even rich people have to clean. And you know what? Cursing at the cs rep is not going to help your case either. I really want to help someone that is calling me lazy that is no help. What I can do is what I can do. If I could help you I would.

They don't allow regular reps to "come to your house with a new washer on my back ready to take the old one out". Degrading me does no good but if you must to make someone feel better do it... I LAUGH AT YOU. BUYING THE NEWEST THING THAT COMES OUT IS GOING TO HAVE BUGS. Deal with it. And again I'm not complaining about my job, not about my pay, but about people think just because they watch a commercial, pay for more than average for something that is brand new and all electronic that it should last until they die. And again think again. My best advise? Buy something cheap and/or get a extended warranty.

ROLLING HILLS, CALIFORNIA -- I too made the "Neptune Mistake", the ads told of how great the front load design was, able to handle larger loads and really get the clothes clean. As we all know now, this was a load of clothes. Now that I have spent more in repairs than the machine cost in the first place, The Maytag repairman I had out last week finally told me for the first time that the machine had been recalled (actually it wasn't they were sued and HAD to offer a remedy). I was elated, thinking I might be rid of this piece of junk. I wrote to Maytag and this is their canned response.

Based on the speed with which this response arrived I have to assume they are getting many inquiries like mine, which tells me they did a very bad job of notifying the class in the lawsuit. I guess Maytag has decided that they are in the business of building shoddy products and not standing behind them. I for one, will never buy anything from Maytag or Whirlpool again. I can sure understand them having a defective product, it happens to the best of companies, but their attitude and failure to correct the many problems with this says volumes about the character of the business.

Re: Thursday, July 13, 2006 - Conversations with your representatives. Today has been amazing. I have been on hold or on the phone for better than five hours trying to solve a problem with my/your Maytag Neptune washer. The first six of your representatives could NOT resolve the situation and had no interest in elevating it to a supervisor and I was promptly placed into a music box cue or disconnected each time.

On the seventh call, I reached Gene (said he was a supervisor hold time 77 minutes) who first informed me that Maytag would not be responsible for either the parts or the labor for repairs based on a memo (Reference # 16023121) that I told him about. When I reminded him that I still had a warranty period remaining on the parts he placed me on hold and I am still holding...

Wait he just came back on and now is requesting that I hold while he calls the warranty people to clarify what can be done... It likely a Neptune motor conversion kit costing $235.88 plus labor $137.95 will fix the problem. (Humm... let's see what a new system would cost). My expensive washer is broken: Model MAH5500BWW Serial # 73924805ZS. The code on the listed on the dial is Lr (motor not running properly)...

I contacted all of the repair vendors provided by your representatives and they all said they could not fix the problem without your expressed authorization. Only one vendor (Brown) gave me the reason why (see reference memo above). Pacific and Gorden, were rude and did not want to work on your systems period... Humm, I wonder what that means...

For the record, your people are untrained, unskilled in common communications, cannot find information that is germane to the situation and all should be terminated immediately, if for no other reason to set an example to other and stop the unswerving inability to simply do a job to the best of their abilities.