Maytag Corporation Ranges Consumer Reviews - Page 2

VANCOUVER CANADA -- Maytag would accept responsibility for a defective gas range which did not work from day one. The range would heat up but would not hold the temperature. The repairman at first thought the problem was the thermostat however after replacing it the problem persisted. The repairman concluded that this was a defective unit and should be replaced as the problem was either a defective gas valve or major problem with the control board. Since we did not contact Maytag within one year the warranty had lapsed.

When we complained within a year Maytag told us it was normal for a gas range to lose temperature but heat up again. When we complained again to Maytag the one year had lapsed. We also purchased a new Maytag fridge and dishwasher which we had problems within the second year. Do not buy Maytag.

Here is my control panel problem. I purchased my dream double oven gas range, only to turn into a nightmare. The control panel actually melted and the plastic buckled right on the buttons that control all the oven functions. If this had happened within the first 90 days they would have checked into a recall, I was told.

It did not so I had to purchase an extended warranty at $350.+ which I did, since the ovens wouldn't work at all. I corresponded with Maytag and told them I felt this was a faulty design and that I wanted my money back that I had to pay out for extra warranty. They stood behind their product. So I got the new control panel installed and within a month the same problem the control panel is buckling again. Apparent the flame from the right rear burner shoots up on to the panel and melts it.

Now this to me is FAULTY DESIGN. I thought a stove was designed to cook your food on all burners and both ovens. So now both of the ovens are pooched as well. Apparently the pieces needed to fix the ovens are no longer available, so we will see what this extended warranty will do for me. 2007 this stove is 6 years old. I had a gas range before this for 25 years and traded it in for this nightmare stove. I will find out in a couple of days what the warranty will do to replace my stove. It better be good!

ROCHESTER, NEW YORK -- Bought a Maytag Gas Range in December 2011. Started having problems with it first week of use. Oven would not ignite or stay lit, and would not bake evenly because it couldn't keep consistent temperature. Repairman came to fix it 4 different times in a 3 month span. Worked fine for about 10 months and then started doing the exact same thing again. Worst appliance I have ever bought and Maytag would not take care of it at all. Will not ever buy anything Maytag again. MAYTAG IS EXPENSIVE GARBAGE! Do yourself a favor and purchase another brand with your hard earned money. I know that I will.

BENTON HARBOR, MICHIGAN -- Called to order parts for my range. I was told I could pay for overnight shipping, which I did, because I have a catering job and needed my range repaired as soon as possible. It was after 6:00, so I asked point blank, "If I pay for overnight shipping, will I have it tomorrow?" The salesman assured me I would.

When I called to find out why I haven't received my part, I was told it would be shipped out today (which is when I was supposed to have received it) and would receive it tomorrow. I told her I would like to have the overnight shipping charge removed from my charges. She refused. I asked to speak to a manager and she put me on hold for a while. When she returned, she said SHE spoke to her manager and that he would not refund my money. I asked again to speak with him and she would not let me.

They have me over a barrel, because I have to have the part, but I will never buy Maytag again. I was under the impression that they were excellent customer service... I have not found that to be true.

This Maytag Range is a 5 burner gas range with a see-through oven door. There are several problems with the design of this door. The first is that the door window consists of three panes of glass. The two inner panes of glass are sealed together to insulate the oven and perform nicely. The out glass has a tendency to get very dirty on the inner surface of glass.

This is caused by the fact that the oven door is used as vent for the oven. Instead of porting the vented vapors around the clear opening, the vapors pass over the surface of the glass. Since the exterior of the oven is nominally at room temperature these vapors condense with the consequent mess.

Even this would not be all that bad if the design allowed simple removal of the glass - it does not, it is difficult. It was only through a lot of frustration and searching forums that I discovered the tricks to removing the oven door and glass. After cleaning everything I went to reinstall the oven door - another problem. The specified system did not work at all. Again I had to search forums for the answer. I have always like Maytag appliances, but these are the last I buy - the quality is going downhill.

I have a Maytag range model No. merh752cas. It came with two racks. One is the usual flat style, the other drops down about 1 1/2 inches. It looks more reinforced and stronger. Wrong. Christmas day I needed to warm two casseroles so I positioned them side by side on the drop/down rack. The thing bowed and slid right off the track on the side of the oven. This could have resulted in severe burns. Not even to mentioned if the slide had continued is would have landed at least on casserole on the heating element.

I tried to contact Maytag today as I am cooking ribs tomorrow. Well the best I could find was a site "Ask a Maytag Technician." They promised an answer for $24.00 if the answer is satisfactory. Beyond that I could not find a site to talk to a representative of the company. The stove is very attractive, I like many things about it. BUT both racks should be usable. It should not be dangerous with an ability to dump very hot food on the users hands, the heating element and the floor of the oven.

I think the Maytag name is rather dubious for quality at this point. Their customer service is non-existent. I have been cooking over 50 years and have never had this problem with any other stove.

BRIDGETON, MISSOURI -- Three of the four burners on our stove do not light frequently, so we called Maytag Direct. As of this morning, one of the four was not lighting. Since that time until the serviceman came this afternoon, we did not use or clean the stove at all. When he arrived, he turned on each of the four burners and they all worked. He informed my wife that there was nothing wrong, charged us $88. He did not open the top of the stove or do anything else to attempt to diagnose our problem. A complete rip-off. We have used them before, but will not use them again!

TORONTO -- Just bought a brand new Maytag Slide-In range Model MGS5875. The burner grate has an enamel finish. I understood the cleaning instruction to be quite specific- i.e. no abrasive material, steel wool, etc to be used in cleaning the grate. The enamel came off after less than one month (actual number of uses probably closer to 15 times since we eat out many times). I called customer service, they claimed that it is cosmetic and Maytag is not responsible for the damage. I explained to them that I washed it under a running tap with a SPONGE!

Overall, I am very disappointed with the product as this is an obvious defect in either the material or the manufacturing process- eg. not baked long enough for the adhesion process to be completed. The customer service response was very unhelpful especially when they assumed that it was my fault in "damaging" the grate. I can't wait to see what else will go wrong with this appliance after reading all the other Maytag complaints.

I would highly recommend other consumers considering Maytag products to do their research and not let price affect their decision. I am sure the grate replacement will be over $200. (I didn't get a replacement because there is no guarantee that it will not be just as bad as the original!) I am very careful in putting my nice cooking pots over the non-damaged grate and not risk having the bottom scratched by the exposed metal.

CAMPTON, KENTUCKY -- I bought an electric range about 9 months ago, 1 week the oven stopped working. I called the company they told me they would be to fix it the next day, but what next day? I haven't seen anyone yet. I called them again they give me phone number to call and give the repairman directions to my home. I called them, they said, "Sorry we haven't received the work sheet yet." I have been using a small oven to bake bread in. This is not fair, why do they not fix it? Is there something else I should know or do? I really need my oven.

SOUTH DENNIS, MASSACHUSETTS -- In October 2003, I paid $722.95 for a Model MER5765-QAW electric range. The oven door handle fell off this month, October 2006 ... a bolt holding the handle to the stove on one side broke in half. This stove is used by two senior citizens and no children, therefore no misuse or abuse.

I called the dealer where it was purchased and they offered nothing except a repair bill as follows: Replacement handle $36.95 (plus tax), $38 flat labor rate, $69.95 charge for a Service Call (5 - 6 miles distance). I had no choice but to pay this bill since the door needed to be removed in order to replace the handle and I have no one that is handy or able to do this type of service.

I have a MAYTAG WASHER, DRYER, DISHWASHER and STOVE because I THOUGHT Maytag quality was worth the extra cost of purchase. To have an oven handle break off is comparable to having a door handle of a vehicle fall off after 3 years.

I did contact Maytag customer service and their only comment was "It's not within the warranty time frame." No help there. The dealer, whom I think is endorsed by Maytag, was also of no help except to say that they would obtain the handle for the stove and send out a repairman... at a total cost of $146.79! Most agree that the "handle should not have fallen off ..." but no one is willing to accept responsibility for its cost. I WILL NOT BUY MAYTAG PRODUCTS IN THE FUTURE ... my refrigerator is due to be replaced. AND I'll be certain to share my unhappy experience with others.