This is my first and last Mazda. I purchased the 2004 RX-8 and the car can be described as nothing more than a lemon. My troubles began shortly thereafter. The engine would run sluggishly or completely stall in the middle of the intersections. This problem was finally resolved by getting a brand new engine!
After further research, I learned that this was an issue across the board and also learned of the coming problems that I would experience: leaking taillights (known issues with Mazda, not covered), cracked visor above the driver's seat, (known issue, not covered) and costly tune-ups ($1,500) that I found needs to occur every 30,000 miles or the car will simply become inoperable.
The newest issue is the heater control (well-known issue with on websites and with the dealer repair center). In the middle of winter, the heater control knob allows for heat about 50% of the time or stops working mid-drive. It is not on recall, but I was told that I could pay for the $600 repair and be reimbursed if they decide to recall it.
Since this was a known issue, I called ‘customer service' to get this resolved. Follow up was done and they decided not to pay for it. I asked to speak to a supervisor since this was not an isolated concern, but encompassed the 3 years of me owning this vehicle. She hardly listened and showed no remorse for what I was going through.
After a point, where I assume she was finished listening to me, she hung up. I assured myself that it was an accident and called back. She assured me that she did in fact hang up on me and assured that there was no one else that I could speak to. After a moment or so, she again hung up. I called back and tried to speak to a different supervisor and was told, several times that there was no one that I could speak to above her and was transferred again to her!
I have only owned Toyotas and Hondas in my past and have NEVER dealt with anything remotely close to what I experienced. I will be trading in my car this weekend and taking loss, but at least will be finished with the continuous issues that I have been facing. The point of this blog is that hopefully I will save an undecided customer the same stress and aggravation that I have been faced with over the past three years with Mazda.
ADELAIDE, FLORIDA -- DO NOT BUY MAZDA CAR!!! Otherwise, there is no warranty guaranty!!! I bought a Mazda 3 recently, and the new car warranty expires until April, 2014. However, the paint of the car roof has already peeled off by itself and the window plastic frame was already broken. This car has always been looked after and always garaged.
I went to Mazda customer to do the warranty this morning. To my great surprise, they told me it was not a quality issue and will not covered by the warranty. I complained this to the SA service manager (Australian Motors Mazda Pty Ltd), he told me that they cannot do anything about that and asked me to report this issue to Melbourne head office. I reported this to the head office; they told me there would be no warranty for the paint and window frame of my car.
I was so disappointed with Mazda customer service and felt extremely helpless. I cannot believe the quality of Mazda car is so bad. I cannot do anything about my car warranty even the warranty expire next year, I just wish people think twice to buy Mazda. The quality is so bad and you cannot have the real warranty after you paid the car.
I have contacted with Consumers Affairs SA, they indicated me that I could use social media to seek help. If Facebook could not get their attention, I will contact Channel 9 and 7 current affairs. Now they have blocked me to post on Mazda Facebook, they don't want me to tell people the truth and how bad they are. Again, stopping buying Mazda car!!!
Navigation system (my second in this car) takes me in circles and to towns I have not inputted. It takes me to dead end streets and tells me I have arrived at my destination, even when it is to a landmark like a restaurant or a museum. Customer service said it would send me updated software but couldn't get it to me in 16 days or less (when my next major trip is scheduled).
I am moving to Colorado next month from Massachusetts and fear for my life as I try to get around in that rugged and strange environment. I will never again purchase a Mazda and we have owned 7 of them. Asked for a VP to write to, no can do either. My letter will go right to the very customer assistance dept. I talked to on the phone today.
In 2003 I purchased a used B3000 extended body pickup. At that time there was some surface rust on the chassis and most underbody areas. I was told by the dealer O'Hara Mazda in Fairhaven, MA that this was not a problem. I took it to a RI garage that specializes in rust restoration. It cost $500 to have it sandblasted and coated with special chemicals to inhibit further problems.
Just recently I noticed that the chassis is corroding away along with brake lines, springs, etc. I was told by my mechanic to dump the truck ASAP. When it was purchased it, on 7/8/04 it had 36,721 miles on the odometer. As of 7/15/12 it now has 55,078 miles on it. As you can see it's not a high mileage truck as it's used mainly to bring trash and recyclables to the Town dump. My problem is that I am afraid that soon it will collapse and injure myself or some other person. What can I do???
I bought a 2005 Mazda 6 around August or September of 2005. The rear wheel wells are rusting. A Mazda representative told me the rust warranty was for sixty (60) months. The car runs great and I planned to keep it. Now I am very disappointed that the body (rust) of the car did not last longer.
2008 Mazda 3 with only 60,000 miles. I just spent $999.97 to replace the air conditioner compressor, accumulator, and expansion valve. What a rip-off! I am warning everyone not to buy a Mazda. My mechanic said this is a common problem and it will happen again in another 60,000 miles. I should have bought a Toyota.
I ordered a turbine sensor and they gave me 2 speed sensors, so for 6 months I went around and around trying to figure out why my sensor weren't working. It's because the whole time they gave me the wrong sensors and then blamed me and said it's because I said I needed speed sensors. Why would I say speed sensors when the code from the diagnostic machine read turbine sensor? Then they said because I don't use a professional diagnostic machine then it doesn't read the accurate information.
The timing belt tensioner spring for my 1999 Protege is priced at $8. However, it cannot be purchased separately from the tensioner bearing which costs $185. As a result, it is not normally replaced or recommended for replacement by Mazda, during the scheduled 60k mile timing belt replacement.
So even if you follow the Mazda maintenance schedule recommendation and have the timing belt replaced at 60k miles as I did, you can still end up with a dead car and a large ($936) repair/towing bill shortly thereafter, because the $8 spring broke. A part that could have and should have been replaced at the same time as the timing belt.
A complaint letter to Mazda will get you a meaningless form letter in return that does not even address the complaint. Do newer or other model Mazdas have this same maintenance problem? I don't know and don't care because I will never buy another Mazda. Mazda's motto is "zoom zoom". This must be the sound of money flying out of your wallet.