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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROANOKE, VIRGINIA -- I went to McDonald's located on Hersbefer Road in Roanoke VA. I paid for order and went to drive through window to receive order. First I was given several drinks in a drink holder. The drinks were a large tea, a large HIC and a kid's drink. During my receiving the drinks, the holder was flimsy due to weight of drinks, and apparently the caps were not placed on correctly. Drinks spilled all over me, and my 2011 Kia seats.

What transpires next is what makes me write. There was no apology from the young man at the window, no offer for anyone to assist in cleaning up, no offer of napkins. He just stared at me. I next asked for a manager/supervisor, after informing/scolding him for not properly placing tops on drinks. He stood motionless after asking for a manager.

I pulled up to another area so I wouldn't block the drive through and proceed to get out of the car and begin to try to get up as much spilled flood of drinks as possible trying to prevent staining of my car. I noticed after about 5-10 minutes I would guess, no one had come out to check on me, and I did not receive the rest of my order.

I then went into the restaurant, asking the clerk for a store manager. She looked at me looked around and asked someone for one and proceeded to go back to her waiting/taking orders. I was astounded, and asked politely a second time. No one assisted me and/or even came my way. Finally I slammed my hands on the counter, shouting, "I would like to see a manager.” Everyone of course stopped, and finally someone came from the back.

After asking the manager at least three times to come out to the parking area so she could see the car seat. She did come out. I told her what happened and how unhappy I am with the no response/attitude I have received. She informed me there was nothing she could do and stated she was sorry.

I told her I expected more and I am going to end conversation so I could go get my car cleaned so no stains would come out. I asked for her boss's number. She asked what I wanted to resolve this. I told her for starters she can give me my food, my money back and if the car needs cleaning due to her employee's lack of training, she could expect a bill.

She stated she would have to go and make a call. She stated she would give me the food and money back but could not cover the expense of the cleaning of seat. I requested she go make the call and I would wait. It gets better, after about 15 minutes she didn't come back out. I went back in. She was standing around with about 3 other people and she had my food and a phone in her hand.

When she saw me approach her she quickly came towards me stating she was sorry for the wait. She stated she had spoken to her supervisor who told her to give me my food and money back. She asked for me to leave my number and I would get contacted by the store supervisor. She/he has yet to call. It has been a week. So much for customer service. Thanks for listening.

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Disgusting and Unclean
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEWISBURG, PENNSYLVANIA -- We were in the Lewisburg McDonald's on Sunday, April 14th. It was not extremely busy because it was only 3:45 pm. Being there for a birthday party, we were waiting for the girl to set up. Once the party was set up and everyone was starting to arrive, I went into the restroom to use the change table. The change table had 1 paper liner to use and the table itself looks like it has never been wiped off with any type of chemical cleaner. I took my infant back to my husband to hold so that I could use the bathroom. I checked all 3 stalls only to find urine all over each one. I asked the girl in charge of the birthday party what to do about cleaning the restroom. She told me to go and talk to the manager.

I went to the front counter and asked to speak with the manager. The man said he would take care of it and asked if I checked the front family restroom in the play area. When I went to use that one it was occupied by children. I returned to the birthday party area while walking behind the girl I assume was asked to check the restroom. She had no gloves, no bucket, no cleaner or anything in her hands. I thought maybe she was checking to see what she needed so I sat and waited. While I was waiting I was sitting with my family at the newly set up birthday party. (Literally 5 minutes after it was set up).

We were the first in there and to sit at the tables. There was food all over the tables and finger smudges from whoever was there before. All of the birthday stuff was set up on dirty places. As I looked around and assessed the other tables I came to realize none of the tables had been wiped clean in between setting up and us arriving. I had to use several wet wipes to clean our table so that I was able to eat off of it. After about 15 minutes I asked the girl working the birthday party, who was standing right by the door if the girl was done cleaning the bathroom yet.

She said "I didn't even take notice to them being cleaned." I figured it was done, however, to my surprise when I went into the bathroom I checked every stall to find out that only the handicapped one had been wiped off, and by wiped off I mean a towel with a quick swiping. There were feces all down the front of it and urine still on every seat near the back. Nothing was cleaned at all. No chemicals used whatsoever. I was utterly appalled at the manner in which the situation was handled and felt I thoroughly needed to bathe myself in scalding water upon arriving home.

My concern is with the amount of bio hazards floating in fluids, body fluids. It was a germ fest waiting for little hands to try to use the toilet. I would have rather walked next door to the hospital to use the bathroom than use the facilities in the McDonald's. On the way out of the birthday party, we noticed a bus had arrived with more than 30 people. I imagine the bathroom wasn't cleaned before they got there, nor while they were there as time would have permitted the cleaning before the busy dinner rush.

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Rude and Ignorant Customer Service via Drive Thru
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GOOSE CREEK, SOUTH CAROLINA -- On Tuesday, October 16th, at or about 0945 am, I drove up to the local McDonald's restaurant to purchase an ice less sweet tea and what I thought was a Fruit and Walnut meal??? The cashier asked me for my order and I stated to him "a sweet tea - no ice, and the Fruit and Walnut meal." The cashier then replied "there is no Walnut and fruit and $1.08 for the tea, please drive forward." So, I stated "Yes, there is. It is on the menu (display)." The cashier then stated the total again and told me to proceed forward.

I drove forward thinking maybe the cashier didn't quite hear me. So, when I got to the drive through window, I asked the cashier again about the FW meal w/o stating something to the effect of is it fruit and walnut together (I'm thinking a small (fresh) fruit bowl with walnuts sprinkled on top). He stated something like "there is no Walnut and Fruit on the menu", with an attitude.

I, then "Yes there is and I would like to speak with a Manager. As he was sliding the drive through window in my face he called/radioed for a Manager. A few minutes later I can hear the cashier and the manager talking about the meal issue. The cashier stated something like "she just wants a discount or free oatmeal". Really, McDonald employee, a free $1.99 oatmeal???

Next, the female manager opened the sliding window and asked me "How can I help you" and "what is the problem?" So, I started to explain my side of the story. I basically stated/said "I wanted to order the Fruit and Walnut meal that is on the menu, along with a sweet tea. The manager (again) replied "there is no Fruit and Walnut meal, on the menu and that they don't serve that, just maple oatmeal." So, for the second time I stated "YES" there is a Fruit and Walnut meal. I just saw/read on the meal/menu sign, come outside and see. The manager was like "OK" and came outside and walked to the menu sign.

A few minutes later, she came back with an overlay off the menu (she took down from the sign) and told me:" see I told you there is "NO" Fruit and Walnut" meal, but a Fruit and Walnut salad. I then looked at her and the overlay menu in her hand (reading the overlay) and stated: "NO" that is not what the sign says. I don't see salad on there. She then replied that is what it is...a salad. So, I replied then you need to redo the sign or take it down because it is confusing. Mind you the picture of the Fruit and Walnut and oatmeal-menu, display, showed a picture of a bowl of oatmeal and some fruit. Not, one time did I see a picture a fruit and walnut SALAD, at 0945 in the morning.

The manager replied with I was the only person that saw the item/meal as I'm assuming breakfast, everyone else saw it as lunch and that nobody ever questioned that before. I replied "REALLY. No one ever saw the sign/picture of the Fruit and Walnut, with price/calories next to and didn't think it was breakfast?" She replied: "NOPE" with a grin on her face, like it was funny.

I was so outdone with the service/cashier/manager. I would eat mostly lunch, maybe a couple breakfasts there. But after this experience, I will not participated/eat/dine/purchase, at this McDonald's, because any time an employee, let alone a manager behave in this way was so uncalled for and tacky especially in front of her subordinates. Yes, daytime drama at the drive through.

I drove away so disgusted and by the way, according to the official McDonald's website, there is a fruit and walnut (oatmeal) dish. I didn't see the fruit and walnut SALAD, at all, on the menu. Can someone please let me know when that happens (when the fruit & walnut salad is displayed on the breakfast menu/drive through)?

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Mistreating Staff and Customers by Main Manager
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Okay, so I've been working at McDonalds for probably a little over a month so I understand for the most part how things go. Now I'm not going to use real names for confidentiality purposes. We have a lot of Canadians during the summer going on vacation. We, as window people (Or cashier inside), have to take a little extra time with them to figure out what they want. The Main Manager told me and another employee, right in front of the Canadians (who seemed to speak English just fine), that they can't understand us so she doesn't know why we are taking so much time trying to talk to them.

Well, I was given the impression that we are to treat every customer without discrimination, whether it be race, sex, mental capabilities, or nationality. And also, when I was trained I was ONLY trained for the cash register. Training lasts for four days. Then after they expected me to know everything else without it being shown to me. They do this with everyone that's new. So whenever I can, I help out new people to the best of my ability. The main manager also seems to think that we are robots or something. Doesn't realize that we are going as fast as we can to help all of our customers without rushing the customers.

Even when there's a long line I am VERY respectful to my customers and the rest don't mind the wait so long as you're nice to them. But she wants us to just forget the whole take your time with the customer to where I'm getting in trouble and, in my opinion, the customer is treated badly. Another thing is when a customer orders a drink it is customary that we, the cashier people, make their drinks and give them their cups.

Well I'll be making some guys coffee and find out that they had already done it and now I'm yelled at for wasting coffee but then I get yelled at if I don't get the coffee. So when there are two of us on cash and I'm not busy, I let the other person know if I'm getting their stuff or not, which the Main Manager doesn't think we should know if she is getting our stuff or not. She even accused me for making a customer leave at 5:30 AM. I can assure you that it wasn't my fault or anyone's for that matter.

I was taking the order of a senior citizen, as I normally would. And there was a woman behind him looking over the menu, so I was fully aware of her presence and fully intended on taking her order. The senior ordered a coffee, which I have to get. The woman left during this time. Note that I'm going as fast as I can with the coffee without burning myself. So what does the main manager do? Says I took too long and that's why the woman left. The woman was there probably no longer than two minutes. Maybe she decided she didn't want McDonald's at almost 6 in the morning.

All I know is that it wasn't because of me not paying attention to her. I don't know. Maybe I'm just venting but I hate working there. The only reason I do is to get what little money they give me to take care of my daughter. Trust me if I can find a better job I would. If there are managers reading this treat the people under you with respect otherwise they are going to quit and you will be doing the work yourselves.

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Overcharged
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAYTON, OHIO -- Occurred: April 20, 2012 about 5:30 AM. I stopped by the McDonald's at 1501 Keowee St, Dayton, Ohio as I do a couple times a week for breakfast on the way to work. I ordered off the dollar menu as I normally do. Ordering a Sausage McMuffin, no egg. The lady that took the order (which as with every morning I stop in is very friendly) told me as normal my order was a dollar. I pulled to the window and paid with a ten dollar bill and was given change. I pulled to the next window and realized that I had only received $6 and some change. I just figured an honest mistake and I looked at the receipt and was charged for oatmeal (another honest mistake).

I spoke with the woman at the next window and told her the problem and she took the receipt and change and made a correction bringing me back another amount. After looking I now had $7 and some change. I told her that what I had ordered was off the dollar menu and she said she wasn't sure and checked with another person that I assume was a manager and she said no that it wasn't on the dollar menu.

I tried telling them that I had just stopped in on Thursday and purchased the same thing and was only charged one dollar. She said they must not have charged me right. Needing to get to work I decided to leave and called to speak to the manager after I got to work. I tried explaining what had happened and she tried telling me that I had not ordered what I had said I did.

I order the same thing every morning. Only changing with maybe ordering a hashbrown to go along with my order. I was overcharged and never received the correct amount back. I have contacted McDonald's Corp and below is the only response that I have received:

"Hello Jason. Thank you for taking the time to contact McDonald's Customer Service Center to bring your recent experience to our attention. First, I hope you will accept my sincere apology for your disappointment in McDonald's. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants. Because most McDonald's restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited.

Secondly, we want to recognize your complimentary comments and thank you for your kind words. Although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service and cleanliness. It's certainly nice to know that their efforts are appreciated. Again, thank you for taking the time to contact McDonald's. Customer feedback is very important to us as it helps us improve. McDonald's is number one because of customers like you." Gloria - McDonald's Customer Response Center ref#:**.

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Right to Refuse Service or Discrimination
By -

TORRANCE, CALIFORNIA -- The right to refuse or discrimination. I have visited your store at 18145 Crenshaw Blvd., Torrance, CA more than 6 days a week and many days two times a day. I eat lunch and many days I have my dinner there as well. The food is really great and the service is excellent during the evenings. I even stick around and use the WiFi after dinning. Many times I stay longer. The customer service is very good and many of the employees handle multiple tasks without controversy.

However, over the last year I have been in the store a number of times early in the day and before noon and have had an encounter with the same female employee who refuses to wait on me, and screws up my order when she does wait on me. I have a right to the same service she provides to other customers she waits on, but for some reason I do not get satisfactory service from that employee.

She has told other employees "I do not want to wait on him". One of the many observed acts of misconduct for example - I ordered a large strawberry shake and large fry. And she told me the price and it didn't sound right, so I asked her to repeat the order back to me. And she had taken it wrong, and had only charged me for a small shake. When I corrected her she became agitated and reached over the counter and began punching the cancel key on the card reader with unnecessary force and stating hysterically "OK, OK, if you want to change it we can change it".

I was shocked that she was attempting to blame me for her mistake (which I believe was a willful misconduct of an employee). I contacted a manager right then to let them know what had taken place and after she talked to me she went back behind the counter and everyone gathered around her and began to laugh openly. I was again shocked at such discrimination.

Today Tue. Dec. 27, 2011 at 10:55 AM I come in and she tells another employee she does not want to wait on me. I asked what the problem was and the other employee threw up his hands and stated "I do not know". I suggested that she does not have a right to pick and chose whom she does or does not want to wait on at McDonald's. He pointed to a sign that read "We reserve the right to refuse service to anyone".

I believe there is a difference in reserving the right and discrimination. If I have done something wrong then ban me from the McDonald's. This is one person who thinks her employment gives the right to choose who they give service to in a customer service position. This issue is not being dealt with at the management level and it continues and will continue as she thinks she is not wrong in what she is doing to your customers. What if we all decided to work at our jobs in the same manner? How long would we stay in business if one rogue employee dictated who they served?

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Worst McDonalds Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I visited this McDonald's for the first time last night and will NEVER visit again. I ordered a cheeseburger, French fries and soda last night before my class at DePaul. I took my first bite and got a huge pubic hair in mouth. It was INSIDE the sandwich. I nearly threw up. I still gag thinking about it.

My disgust was compounded when I notified the manager and he barely blinked an eye. He didn't apologize; he literally threw another cheeseburger on the counter in front of me. I told him I did not want another burger. Seriously, why would I eat something made in the same kitchen that put a pubic hair in my mouth only minutes earlier. He ended up giving me $1.11 back despite the fact that I couldn't eat my entire meal. I am disgusted by this entire situation and how it was handled. Poorly done, McDonald's.

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McDonalds Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATCHISON, KANSAS -- Asked for 3 chicken selects. They gave me 1 and half chicken selects and 2 chicken nuggets and when I came back to tell them she told me that she had given me what I paid for and that was that, no refund.

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Cockroach in Mc Special Sandwich
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Yesterday May 27, 2012 I went to the local branch of McDonald's in Saudi Arabia and ordered Special chicken meal after getting it and opened it I wound Cockroach inside. I do have the picture of it and the invoice as I return it back to them after ruining my day. This is very, very, very bad.

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No Cheese Please
By -

WEST ISLIP, NEW YORK -- After ordering food and stating no cheese on my wife's quarter pounder, and other food, I drove home. It clearly stated on the receipt and box no cheese/onions. Upon arriving home the burger has cheese which my wife hates. She peeled it off. Unacceptable. I drove back where the same crew we still on shift. The manager apologized and gave me a coupon for a freebie. This happens way too often. I can say it's not worth my gas and my time to go back.

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McDonald's Corporation Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 176 ratings and
432 reviews & complaints.
Contact Information:
McDonald's Corporation
2111 McDonald's Dr.
Oak Brook, IL 60523
1-800-244-6227 (ph)
www.mcdonalds.com
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