WARMINSTER, PENNSYLVANIA -- My boyfriend and I had purchased our furniture from Mealey's around May 13th 2018. We ordered a sofa, love seat and recliner along with a mattress and baseboard. We were told that the order could take up to 3-8 weeks for delivery but to expect it to be here sooner rather than later due to the fact that they have their warehouse stocked frequently. About 3 weeks later my boyfriend decided to call and check the status on our order and the person he had spoken to stated that the sofa, love seat, recliner and mattress were all at the warehouse and that they were just waiting on the baseboard to arrive.
My boyfriend asked if it was possible for them to deliver the living room furniture now and then when the baseboard comes in for them to deliver that along with the mattress. He was told that that was not a problem and he scheduled delivery for the living room pieces. Delivery day my boyfriend and I had both taken off from work to be there for it to arrive, once they arrived we made them aware that the furniture had to be taken into the living room through the garage as we were in the process of redoing our steps.
While watching the movers unload our love seat off of the truck they were not handling it with care whatsoever. When the love seat was brought into our garage the wood underneath was visibly cracked in half so we had to refuse it and put in a claim for a new one. We were told that once the claim was put in that we would get a phone call within a half hour to an hour. To no surprise we never received a phone call.
My boyfriend called them the next day only for them to tell us that they do not have the piece available at the warehouse so we will have to wait until it becomes available. I called the same day and asked for a refund towards the delivery fee as they had damaged the furniture and now we have to wait even longer. It is now 07/02/18 and we have probably made about 10 phone calls if not more for updates on the furniture and it is nothing but a run around about the expectancy of the furniture to get to their warehouse.
We were told once that the mattress was at the warehouse. They were waiting for the baseboard and love seat and that they were most likely on the same truck and it's expected by 6/25-6/26. Then we were told that the mattress also wasn't at the warehouse and then it was again. They really don't seem to care about your frustration when talking to them. They just keep saying that they will keep updating their computers and will let us know if anything changes.
Called again today 7/2 only for them to say that it still was not delivered to the warehouse and it will be a couple more days! For the money we have spent to get our furniture from them I was not expecting this much frustration. I will definitely not be ordering anything from them ever again and will tell as many people I know to not waste their time!
Please be sure to read into reviews before considering purchasing from this company as there are WAY MORE bad reviews than there are good. Buyers aware - if you want your furniture delivered fast with no damage or hassle DO NOT PURCHASE FROM MEALEY'S FURNITURE, especially the one located in Warminster, PA!!!
LEVITTOWN, PENNSYLVANIA -- Honestly, for being the first time ever shopping at Mealey's and being referred to by a family member, the experience was terrible. The sales associate apparently did not tell the associate who did the purchase portion that all pieces were supposed to be delivered on a certain day. My boyfriend took off the day we thought we were going to get the furniture, however we had to wait even longer as well as I had to take an extra day off. I was told that the sales manager would reach out to me and they did not.
My boyfriend's mother was in contact on the day we were supposed to receive the furniture as I was in an all day meeting for work and unable to deal with this terrible issue myself. I then did not know that I was going to have to take off a second day until all but one furniture item was sent to me. Since we do not have PTO just to use, both my boyfriend and I lost pay over this issue.
Also, it was never told as to why multiple employees told us different stories as to why we were not receiving the furniture when stated at the original sale, as we were going to purchase from another company. I also do not appreciate an employee lying, stating that they went over every delivery date for each item purchased, when they did not even tell us a date OR the process. I just so happened overheard from another employee with their sale to another customer.
We literally did not only buy from another company, but opened a credit card AND purchased more because we were told it was available for when we needed it as we did not have anything in the apartment we just moved into.
Also, I do not appreciate receiving information to getting a promo about a $150 gift card that state 3-5 days, I would receive an email, however I had to reach out to the company AFTER five days about this issue and apparently I was not on a file for this promo until yesterday (12/19) when my last item delivered to me was on 12/13 which is a week.
That makes me feel like I was not going to get the promo if I did not spend even more time reaching out to people about an issue. Both, my family and my boyfriend's family have told multiple people to not buy from your company as the entire process was a headache and that we would get better service from other companies.
WHITEHALL, PENNSYLVANIA -- Couch was delivered with scratches. The support in the couch was very weak and when the tech came out to inspect it they said Mealeys would call me back within 72 hours to determine if it was covered under warranty or not. Two weeks later never received a phone call. I had to call back and find out the report said it was customer caused and not covered. The couch was less than a year old and barely used. Terrible customer service and quality of the furniture. Will never purchase from Mealeys again and have nothing good to say about the company.
DEVON, PENNSYLVANIA -- We were told that if we bought the sectional and then got home to measure and if the measurements did not work out that we could just call over the phone to cancel the order and get our refund back on our credit card. Well we measured and found out that this sectional would not fit in our living and tried to call and get a refund and they said, "No you have to come back into the store to get your refund."
We were misled to believe the opposite by the Sales Associate and felt betrayed and lied to so that the salesperson could make their commission of the night! My boyfriend ended up having to drive all the way back out there to get his refund back on his credit card. Not a very satisfied customer at all. We will not be back.
WARMINSTER, PENNSYLVANIA -- HORRIBLE QUALITY-HORRIBLE CUSTOMER SERVICE!!! 4 living room tables delivered approx. 4 weeks after order. Contacted store the night of delivery to indicate problem with veneer surfaces coming off and inoperable drawer. 3 of 4 pieces. Repair service was suppose to contact me within 24-48 hrs. 2 weeks later, once again after finally getting through to the service dept. someone was going to call me back that night to schedule, and they laughed when I asked tonight or another 2 weeks.
No. They said tonight. Still have not received a call. After spending 2 grand for tables a little effort on their part would be expected. Furniture looks good if you DON'T USE IT OR GET TOO CLOSE!!! Soon I expect to be protesting outside the store on the horrible quality and service...1 star rating is the least this site will accept.
MOORESTOWN, NEW JERSEY -- We had made a purchase at the end of October. We were never told that our items were not in stock and would have to be ordered. That was the first problem. We then were told that our table and chairs would come in mid-November. However this did not happen. We received it at the beginning of December. We received our furniture outside of the 6 week window and the only compensation that they were willing to give us was $215 off our bill and $100 gift card to the store.
We will never purchase anything from Mealey's again with their terrible customer service. I love our furniture but they could care less if they communicated to us anything about our order. I don't even think we got the $215 off our order nor did I ever receive a gift card from them. Of course there is no corporate number to call. Either to reach someone higher than the store manager at that particular store.
WHITEHALL, PENNSYLVANIA -- Purchased a living room set and also the warranty on the furniture. I never used the warranty and was told last year I would receive a gift card in the mail for the value of the warranty I did not use. I had never received a card but was told by this snooty customer service representative that it was sent to me. Don't you think I would have known? FYI make sure if you do not use your warranty and they offer you store credit, make sure you get it. Also, the sectional I purchased there for $800 I found the same sectional at BIG LOTS for $200 less... same brand. This store is well overpriced. Do your homework.
NEW JERSEY -- Ordered furniture from Mealey's. I have been waiting for 3 weeks now. No one from store calls to give you an update on your order. They are very rude when you call and check on the status. They have a clause if you cancel your order. There is 34% restocking fee!!! Really!!! The best is the salesperson and customer service kept reassuring me that it would be in before Christmas. Now it due to come in some time that week!!! I would have never ordered from here had I known I would be sitting on the floor for Christmas!
MOUNT LAUREL, NEW JERSEY -- Went to Mealey's to look for a table. They suck, that's all I can say. I found the perfect end table and the price was right, but it's either 99.00 to have it delivered or 20 to have it delivered to the store when I can pick it up in 2 weeks. Seriously??? So it's not the price quoted, it's 20 more? Never again.
BENSALEM, PENNSYLVANIA -- I am an extremely upset and disappointed customer. My husband and I purchased our very first bedroom set for our home on November 12th I believe. We purchased our furniture from the Mealey's store in Bensalem, PA. The sales associate was extremely kind and he was truly the only reason why we bought the furniture because he went out of his way to make sure we were happy. After we picked our furniture out Joe "the associate" brought us over to the office to do paperwork and this is where our HORRIBLE EXPERIENCE begins.
This secretary was outrageously rude she had a phone call come in while we were waiting to be taken care of. During her phone call she was pretty much mocking the customer. After she did not know how to contain her frustration and carried it into us checking out. My husband and I chose to ignore the very rude behavior. We set a date for delivery and a few days after we had left the store for the FIRST TIME we received a phone call that our mattress was no longer being manufactured and is no longer available (we were not told this upon purchase). The store wanted us to come in to pick a new mattress that would be delivered with our set.
However, we received an immediate phone call back stating they found the same mattress but it was in a different warehouse. On the day of delivery, the men who brought our furniture in were extremely unprofessional asking us to use our bathroom and not even washing their hands before unloading our furniture. We noticed that the box spring was damaged as well as the inside of two of the dresser drawers. Then we asked where is the chest and our mattress. The men had no idea what we were talking about and still expected us to sign the paperwork. They rushed right out, left our door and gate wide open without the courtesy of closing it.
My husband immediately called the store and they claimed the reason why our chest did not come was due to it being OUT OF STOCK which they once again did not tell us upon purchase. Also the mattress we were supposed to received was damage at the warehouse and they could not deliver it so the store asked us to come in and pick out another mattress AGAIN! AS you can imagine my husband and I extremely frustrated at this point did pick out another mattress but the only mattress that we liked that had similar comfort was more expensive.
The store manager said she would speak with the GM about matching the price for our inconvenience and we were supposed to receive a phone call the next day. 6 DAYS LATER, my husband had to go into the store after his long hard night of work managing a casino and find out what was going on. Adding insult to Injury we were only offered a $250$ coupon for our troubles.
At this point all we are asking is to please have someone exchange our BROKEN DRESSER, deliver the chest and bring us a mattress that we choose to sleep on at no further cost. I personally called the corporate office to speak with a higher up to discuss my problems. I was told that someone would call me by the end of the day. 5 days later, I have still yet to receive a phone.