WARMINSTER, PENNSYLVANIA -- My boyfriend and I had purchased our furniture from Mealey's around May 13th 2018. We ordered a sofa, love seat and recliner along with a mattress and baseboard. We were told that the order could take up to 3-8 weeks for delivery but to expect it to be here sooner rather than later due to the fact that they have their warehouse stocked frequently. About 3 weeks later my boyfriend decided to call and check the status on our order and the person he had spoken to stated that the sofa, love seat, recliner and mattress were all at the warehouse and that they were just waiting on the baseboard to arrive.
My boyfriend asked if it was possible for them to deliver the living room furniture now and then when the baseboard comes in for them to deliver that along with the mattress. He was told that that was not a problem and he scheduled delivery for the living room pieces. Delivery day my boyfriend and I had both taken off from work to be there for it to arrive, once they arrived we made them aware that the furniture had to be taken into the living room through the garage as we were in the process of redoing our steps.
While watching the movers unload our love seat off of the truck they were not handling it with care whatsoever. When the love seat was brought into our garage the wood underneath was visibly cracked in half so we had to refuse it and put in a claim for a new one. We were told that once the claim was put in that we would get a phone call within a half hour to an hour. To no surprise we never received a phone call.
My boyfriend called them the next day only for them to tell us that they do not have the piece available at the warehouse so we will have to wait until it becomes available. I called the same day and asked for a refund towards the delivery fee as they had damaged the furniture and now we have to wait even longer. It is now 07/02/18 and we have probably made about 10 phone calls if not more for updates on the furniture and it is nothing but a run around about the expectancy of the furniture to get to their warehouse.
We were told once that the mattress was at the warehouse. They were waiting for the baseboard and love seat and that they were most likely on the same truck and it's expected by 6/25-6/26. Then we were told that the mattress also wasn't at the warehouse and then it was again. They really don't seem to care about your frustration when talking to them. They just keep saying that they will keep updating their computers and will let us know if anything changes.
Called again today 7/2 only for them to say that it still was not delivered to the warehouse and it will be a couple more days! For the money we have spent to get our furniture from them I was not expecting this much frustration. I will definitely not be ordering anything from them ever again and will tell as many people I know to not waste their time!
Please be sure to read into reviews before considering purchasing from this company as there are WAY MORE bad reviews than there are good. Buyers aware - if you want your furniture delivered fast with no damage or hassle DO NOT PURCHASE FROM MEALEY'S FURNITURE, especially the one located in Warminster, PA!!!
WHITEHALL, PENNSYLVANIA -- Couch was delivered with scratches. The support in the couch was very weak and when the tech came out to inspect it they said Mealeys would call me back within 72 hours to determine if it was covered under warranty or not. Two weeks later never received a phone call. I had to call back and find out the report said it was customer caused and not covered. The couch was less than a year old and barely used. Terrible customer service and quality of the furniture. Will never purchase from Mealeys again and have nothing good to say about the company.
DEVON, PENNSYLVANIA -- We were told that if we bought the sectional and then got home to measure and if the measurements did not work out that we could just call over the phone to cancel the order and get our refund back on our credit card. Well we measured and found out that this sectional would not fit in our living and tried to call and get a refund and they said, "No you have to come back into the store to get your refund."
We were misled to believe the opposite by the Sales Associate and felt betrayed and lied to so that the salesperson could make their commission of the night! My boyfriend ended up having to drive all the way back out there to get his refund back on his credit card. Not a very satisfied customer at all. We will not be back.
WARMINSTER, PENNSYLVANIA -- HORRIBLE QUALITY-HORRIBLE CUSTOMER SERVICE!!! 4 living room tables delivered approx. 4 weeks after order. Contacted store the night of delivery to indicate problem with veneer surfaces coming off and inoperable drawer. 3 of 4 pieces. Repair service was suppose to contact me within 24-48 hrs. 2 weeks later, once again after finally getting through to the service dept. someone was going to call me back that night to schedule, and they laughed when I asked tonight or another 2 weeks.
No. They said tonight. Still have not received a call. After spending 2 grand for tables a little effort on their part would be expected. Furniture looks good if you DON'T USE IT OR GET TOO CLOSE!!! Soon I expect to be protesting outside the store on the horrible quality and service...1 star rating is the least this site will accept.
BENSALEM, PENNSYLVANIA -- I am an extremely upset and disappointed customer. My husband and I purchased our very first bedroom set for our home on November 12th I believe. We purchased our furniture from the Mealey's store in Bensalem, PA. The sales associate was extremely kind and he was truly the only reason why we bought the furniture because he went out of his way to make sure we were happy. After we picked our furniture out Joe "the associate" brought us over to the office to do paperwork and this is where our HORRIBLE EXPERIENCE begins.
This secretary was outrageously rude she had a phone call come in while we were waiting to be taken care of. During her phone call she was pretty much mocking the customer. After she did not know how to contain her frustration and carried it into us checking out. My husband and I chose to ignore the very rude behavior. We set a date for delivery and a few days after we had left the store for the FIRST TIME we received a phone call that our mattress was no longer being manufactured and is no longer available (we were not told this upon purchase). The store wanted us to come in to pick a new mattress that would be delivered with our set.
However, we received an immediate phone call back stating they found the same mattress but it was in a different warehouse. On the day of delivery, the men who brought our furniture in were extremely unprofessional asking us to use our bathroom and not even washing their hands before unloading our furniture. We noticed that the box spring was damaged as well as the inside of two of the dresser drawers. Then we asked where is the chest and our mattress. The men had no idea what we were talking about and still expected us to sign the paperwork. They rushed right out, left our door and gate wide open without the courtesy of closing it.
My husband immediately called the store and they claimed the reason why our chest did not come was due to it being OUT OF STOCK which they once again did not tell us upon purchase. Also the mattress we were supposed to received was damage at the warehouse and they could not deliver it so the store asked us to come in and pick out another mattress AGAIN! AS you can imagine my husband and I extremely frustrated at this point did pick out another mattress but the only mattress that we liked that had similar comfort was more expensive.
The store manager said she would speak with the GM about matching the price for our inconvenience and we were supposed to receive a phone call the next day. 6 DAYS LATER, my husband had to go into the store after his long hard night of work managing a casino and find out what was going on. Adding insult to Injury we were only offered a $250$ coupon for our troubles.
At this point all we are asking is to please have someone exchange our BROKEN DRESSER, deliver the chest and bring us a mattress that we choose to sleep on at no further cost. I personally called the corporate office to speak with a higher up to discuss my problems. I was told that someone would call me by the end of the day. 5 days later, I have still yet to receive a phone.
BENSALEM, PENNSYLVANIA -- Although I haven't contacted company for warranty, reclining sectional poorly made. Material pilling, starting to feel frame underneath, this occurred within one year. Just haven't had the time to contact yet. While I will not put down companies customer service I have to say from past experience and now the furniture is of poor quality. I also have Cape Cod like tables and the paint has chipped off. With my warranty I would have roughly 2200 to replace for free but looking at the furniture looks like I'm not going to get anything great. Rating is based on quality of furniture.
WARMINSTER, PENNSYLVANIA -- I am very disappointed with Mealey's and their customer service. This place is really going downhill. I don't know if they have new management or what is going on. My mother bought her furniture here in the past and so did my sister and I. I have even sent people to their store to buy furniture.
When I bought my furniture the salesperson who was very nice... talked me into a warranty which I really did not originally want. She said it was a great deal. Cost was $150 and if anything at all happens to furniture they will fix it and if they can not fix it they will replace it. She said if we did not use the warranty after 3 years then come into the store and they would have it on record and would give us a store credit for $150 which would have to be used towards a store purchase. Which was fine, seemed like a fair deal.
This past week we were thinking of buying a new dining room set and a big area rug. My husband said, "Go to Mealey's. We have a credit with them for $150 dollars for the Warranty on our furniture. I stopped in the store - and spoke to the help desk. I asked them how to get this credit for the $150. The girl took my name and address and then she looked in their system then proceeds to tell me they mailed me something... not sure what she was talking about. She said it was mailed in July of 2015. I told her I did not receive anything from Mealey's.
Only thing I do get sometimes is these scratch off coupons for a percentage off on sales. She said nothing she can do -- she claims this credit was mailed to me and basically she can not help it if I did not receive it. Then she tells me if would of came in 1 month earlier she would of gave me the credit for the Warranty. Which makes no sense.
This is my money and the store is just keeping it and now I am wondering if it is a scam. She said she can not give me the credit now because it expired. Well how would I have know it expires. I did not receive anything from them. I asked her if I could talk to the mgr and she said they are the only ones there and are the managers.
They were not helpful at all. They looked like they were annoyed with me. This is bad business practices. Mealey's you should be ashamed. This is my money and I was told when I purchased the furniture I would get it back in the form of a store credit. I was not informed that it expires either. I wonder if these warranties are a scam.
LEVITTOWN, PENNSYLVANIA -- Honestly, for being the first time ever shopping at Mealey's and being referred to by a family member, the experience was terrible. The sales associate apparently did not tell the associate who did the purchase portion that all pieces were supposed to be delivered on a certain day. My boyfriend took off the day we thought we were going to get the furniture, however we had to wait even longer as well as I had to take an extra day off. I was told that the sales manager would reach out to me and they did not.
My boyfriend's mother was in contact on the day we were supposed to receive the furniture as I was in an all day meeting for work and unable to deal with this terrible issue myself. I then did not know that I was going to have to take off a second day until all but one furniture item was sent to me. Since we do not have PTO just to use, both my boyfriend and I lost pay over this issue.
Also, it was never told as to why multiple employees told us different stories as to why we were not receiving the furniture when stated at the original sale, as we were going to purchase from another company. I also do not appreciate an employee lying, stating that they went over every delivery date for each item purchased, when they did not even tell us a date OR the process. I just so happened overheard from another employee with their sale to another customer.
We literally did not only buy from another company, but opened a credit card AND purchased more because we were told it was available for when we needed it as we did not have anything in the apartment we just moved into.
Also, I do not appreciate receiving information to getting a promo about a $150 gift card that state 3-5 days, I would receive an email, however I had to reach out to the company AFTER five days about this issue and apparently I was not on a file for this promo until yesterday (12/19) when my last item delivered to me was on 12/13 which is a week.
That makes me feel like I was not going to get the promo if I did not spend even more time reaching out to people about an issue. Both, my family and my boyfriend's family have told multiple people to not buy from your company as the entire process was a headache and that we would get better service from other companies.
WHITEHALL, PENNSYLVANIA -- I wished there was negative scale for this business. Very bad customer service. I bought a bed, a nightstand, and a chest (worth few thousands dollars) from this store. These pieces were delivered with damages (scratches, indentations, defective drawer tracks). Contact its service department for repair. Repair technician came out to repair some of the damages 2 weeks after delivery. Still having other problem, I was told service department would contact us for next repairs.
After almost 3 weeks went by, no one called us. I called the service department again. One customer representative, Christine (not sure this is her real name) from service department (**) was very rude. She did not call back as promised. I talked with different representative. The issue was not documented by Christine. Another call (the 6 or 7th calls) to the department, I spoke to this Christine again, as rude as previous time; in the middle of discussion about the ongoing problem, she hung up in the middle of the conversation. Now more than 6 weeks from delivery, problems are still not fixed. I would not buy anything from this store again.