PORTAGE, MICHIGAN -- My wife and I are seniors with underlying health issues. Covid 19 has greatly impacted our food shopping. Although we've successfully used Walmart's online process we were unable to get fresh food online so we decided to try Meijer's. After many hours on their site we finalized the shopping cart, only to realize that there were no days available and was told to check back in a day. It was apparent that the only way of getting a slot was by requesting soon after midnight. We missed the first midnight “ lottery” but was successful in snagging a cancellation slot the next day. Our assumption was that demand for this service was high and this was the new normal. Not so.
Sometime the next day we received a text that stated our window for pickup was 4 pm to 5 pm that day. An hour window? Did that mean be at the store at four and wait an hour? Or be there closer to five and not wait? The store is 30 minutes away. So I left early, and while on the way received a text that our order was now delayed now by another hour. Having errands to run, I utilized the time, but got another text for a new hour reschedule.
My wife, at home called Meijer customer service and was put on hold. I went back to Meijer's and waited. There were no cars in the pick-up lanes, so how could there be delays? Where was demand? Then I got even another text to reschedule now for a 10 pm-11pm window. Our order was now four hours late, so I left. My wife was still on hold with customer service by the time I got home.
Finally, the Meijer's representative answered, and said this, “What I tell all people who are having this problem is not to leave home until you hear from your personal shopper.” Really? Personal shopper? Not a word about this on the web site. If her words had been on the Meijer's website, I would not have left home when I did. Simple. I would not have wasted so much time at a time when actually staying at home is advised by the State.
I blame Meijer's and their absolutely inadequate website for this lack of communication. This caused us more stress than if we'd actually gone into the store, taking albeit a small risk, BUT never really knowing either way. These are our times now. This could have been avoided simply by basic clear instructions. This is the fault of Meijer's management. Not its workers. We'll stay with Walmart's online shopping.
LIMA, OHIO -- It is getting nearly impossible to log in and navigate the Meijer pharmacy website. It never loads and always errors out. If I do get in the prescription list page also errors when you try to refill. They need a webmaster that can actually run the site. Also the pharmacy has a new policy that is this: If they are too busy for presc workload they send you presc off to Ft Wayne Indiana and it takes usually 2 days to get your meds. I had them put on my profile to opt out of the Ft Wayne thing and they still do it. They don't read people's profiles very well.
I told one of their pharmacists the version of BP med I was taking was giving me heart palpitations really bad and she said, "We take what they send us sorry." So I told her I would get that med somewhere else 3 refills of the same pills later. And I did. Also they punish Medicare insured peeps and don't allow them to participate in the mperks pharmacy refill program. They told me Medicare says we can't participate and that it was not a Meijer policy. What a crock. Meijer was a special store until Mr Frederick Meijer passed away. Now it's just another greedy rude dept store. Quality of service is a thing of the past there too.
INDIANAPOLIS METRO AREA, INDIANA -- Thanks to all the people who have shared reviews on Meijer Company. In the spirit of fairness, I would like to add my "cents worth." This posting is not meant to disparage the name and reputation of the Meijer company, but is rather to call into question a specific corporate policy that I believe demonstrates frank discourtesy toward the customer.
In general, I have been reasonably pleased with the quality of products and level of service provided by the local stores in my area. However, more recently I have noticed a decline in the quality of the apparel they carry, and am not pleased with their Christmas return policy. My understanding is that when you receive a gift that is accompanied by a store's own original gift receipt, if you return the item with the receipt, the gift receipt has the record of how much the item cost, so that the full dollar amount of the returned item as listed on the receipt would be applied to the item exchanged. Not so at Meijer!
I received a sweater that was purchased at Meijer that needed to be exchanged for the correct size. This was not some frivolous return. I really wanted the item, but as a pre-Christmas sale item, it was out of stock, and would not be in stock. I waited until just a couple of days after Christmas to do the return, because I didn't want to waste so much time standing in line on the day after Christmas just for a single return.
When I brought the item and the receipt to customer service, I was told that it was okay to exchange it for anything else --well and good, so far. Imagine my shock and surprise when brought up something else for the exchange, and the value they credited to the exchange was just barely a couple of bucks! What they didn't immediately know, but I knew at the time was that I had purchased the same sweater for someone else (and during the same sale time as the person who purchased one for me!), so I knew, based on the date of the receipt, how much the item was sold for that week. The gift-giver paid nearly $15 for the item.
When I explained that I knew how much the gift-giver had paid for the item, and that it could be verified by the receipt date, I was told that didn't matter. I was informed that the policy for gift receipts --regardless of the date the item is purchased -- is to give the customer who returns an item the value of the "most recent sale price" on the item. So, when you are talking about something for Christmas, and you return the item after Christmas, you can may expect only a very small fraction of the price paid in return.
What an unjust return policy! Receipts are supposed to not only validate a purchase, but also serve as evidence of price paid! Not so at Meijer. Why even bother to request a gift receipt? So now when I want to buy something for someone else as a gift at a Meijer store, I really think long and hard, and probably more than just twice. If it's someone I know well, who wouldn't be offended to see a price, I'll give them the regular receipt. Otherwise, I try to buy elsewhere.
In fairness to the company, I haven't purchased a gift for someone else at Meijer in many months. I hope that they have updated their gift receipt return policy so that they are in step with other retailers.
GRAND RAPIDS, MICHIGAN -- I've spent over 3 hours and 2 weeks trying to get Quicken to work with the new CITI credit card. Today I finally received an answer that the card will not be compatible with Quicken. If I want to continue using a Meijer credit card I will have to enter all transactions by hand. From my perspective, this is a mistake on your part. I will stop buying my gas from you and go elsewhere for other items whenever I can. After being a loyal customer for decades I am very disappointed in your management.
IONIA, MICHIGAN -- Tough, grisly, almost impossible to cut. Worst ham I ever tried to eat. Dogs seemed to find it tough. NEVER buy another Sugardale product as long as I live. Dogs and other animals probably eat better than this. Loaded with fat but still almost too tough to cut... GARBAGE and at a premium price.
ALMA, MICHIGAN -- Like most folks in the area, I really looked forward to the grand opening of the Alma Meijer store. Produce is my passion and I would travel to East Lansing and other Meijer stores in order to get fresh organic produce. Fuel, travel time was/and now is again a bit of a pain but worth it to me.
The store opened earlier than advertised and I was one of many smiling bobble heads crossing the threshold. I went straight away to the produce and was extremely surprised and disappointed with their produce department. The Kale was riddled with larva holes, wilted, turning yellow and soaked with water. The cucumbers were moldy and rotted.
I reached out to Meijer with my concerns and I prefaced these concerns by letting them know that I'd never had this happen before in any Meijer store. Along with my concerns I asked that they look into this. I received a prompt and courteous reply from Meijer customer service who stated that she would be forwarding my correspondence to the Alma store directly and that I would be hearing from them directly. To date I have not heard from any Meijer representative.
Assumptions are never very reliable however when one's concerns get dismissed one has to wonder why this happened in the first place. Is this perhaps a demographics issue? Do corporate bean counters determine that country "corn fed" folk won't be as interested in organics as much as our more trendy locations so let's give the Alma store everyone's seconds??? The organic produce I looked at were basically nutrient depleted yet the big fat organic price was fresh as ever.
I think it important to include that I had made just under a dozen trips to the Alma store before stopping altogether. I will be following up with any future developments to include pictures if I find the organics in the same shape as I expect them to be. On the same note.... if my visit finds a produce department fitting of the store's namesake I will update with that information as well.
COLUMBUS, OHIO -- They threatened to have me arrested for couponing. I was only using manufacturer coupons if cashier and register take coupons then I'm not doing anything wrong. They really lost a very good customer. I did all my shopping at Meijer for the nine people who live in my home. I purchased all my food items, dog food, all household, school clothes, school supplies, most of Christmas shopping. Almost every cashier knows me by name. There was a girl who works at service desk and she always treated me very unkind and I'm sure she had a lot to do with this.
And I've heard many other people complain about her and the general manager does not do a good job. I have been shopping at this Meijer since the day it opened but never again and I also worked at this store as a vendor but I quit my job just I wouldn't have to return to this store.
DAYTON, OHIO -- I went through the self-check out at Meijer. I scanned some chicken. Apparently it didn't scan. I scanned all my groceries in the cart. I had two toys in the bottom of my cart. I made a mistake and was distracted by my phone. I forgot to-ring the 2 toys up. I spent around 75.00 in the store. I was stopped by the loss prevention person. I told her over and over again it was an oversight on my part. I never tried to conceal anything. I offered to pay for the items. I told her it was an accident etc... I even stated when she accused me of not ringing up chicken that I remembered having trouble scanning. That it wouldn't scan.
I asked about hidden cameras etc... She threatened to call police or I could get a lawyer. The fee was 65.00. I was mad, confused. The loss prevention person was rude. When I told her I made a mistake that wasn't paying attention that I could pay for it she said "no" and if that made me feel better about myself I could say that it was accident. I have shopped here for a number of years. Spent thousands of dollars I am sure. I was embarrassed and felt like there was nothing I could do or say to prove myself.
She even accused me of doing the same thing on previous shopping trips but had no proof of such and stated she could catch up to me, which is ridiculous since I am in that store at least 3 times a week. I felt like she didn't have any real proof of anything. I was given a civil fine of 65.00.
REYNOLDSBURG, OHIO -- I've had quite a few displeasing interactions with this Meijer. First off, most of the employees look like they hate their jobs and don't want to be there. A few times, I've tried to get service in the electronics department and have had to wait upwards of 20 minutes to get service. My mother was sexually harassed by one of the deli workers. Twice, people in my family have purchased diamond earrings from their jewelry department, only to have the stems break off with minimal amounts of pressure applied. On multiple occasions, I have found mold inside the produce. Twice, it was inside containers of fresh-cut, mixed fruit. Another time it was the entire inside of some fresh broccoli.
Lastly, the store chain really seems to be tightening the reigns, what with a refusal to price-match or accept competitors' coupons. Store security seems to be a hounding presence, with plain-clothes security constantly following customers and "casually" guarding entrances. I get that they want to minimize costs, but the store gives the impression that their goal is to not be competitive, but to keep an incompetent staff and treat the customers like they're not welcome.
NILES, ILLINOIS -- Twice I had to make a return to Meijer & both times I was told, .."well, this time we will give you a refund but, not next time." Instead of apologizing for my inconvenience, they are basically threatening me. When I talked to a manager about it, he wasn't any better. The story of an employee in MI, who was fired because he helped someone put out a fire is another perfect example of how backwards Meijer's management thinks. Instead of rewarding him for going above & beyond for a customer, they fire the man.
The management clearly lacks common sense & is inflexible. That's okay, I will just shop at Walmart that much more. Their prices are better and they always take returns without a hassle. Maybe that's why their stock prices are always high? Take a lesson Meijer. And btw, I have never seen an uglier looking store front, ghastly yellow. It took me a year, to get past that & go in.