TIPP CITY, OHIO -- Rip off store. Unsafe aisles, rarely sales help available, junk quality items, inane jingle music blasting constantly, rude management, refunds nearly impossible to get, misleading sale posters. You name it, if it's unethical, rude, or your basic rip off scheme, they engage in it. I've lived here since before this store was built and had more bad experiences than good ones. Their plants are always half dead during the growing season, their tools are over priced and poor quality, and their food items are often outdated and just gross. They sell milk and dairy but do not keep their coolers at the correct temperature. So following safety guidelines is obviously not a priority for them. If you choose to shop there, be careful about EVERYTHING you pick up. You DO NOT want to go through their exchange/refund hassle.
EAU CLAIRE, WISCONSIN -- I stopped going into the store in Avon, IN because the service stinks. The sales people are useless (either go the other way when they see you or they send you to the wrong part of the store), it's hard to find what you're looking for if you don't know where it is, and the cashier lines are always long and slow.
I used online ordering instead. Twice. The first was site-to-store pickup. I ordered online (only after checking to see if it was available in the store) and waited for notice it was ready. I got the notice the NEXT day (note I placed the order in the morning) and went to the store to pick up. First they couldn't find the order and said they hadn't gotten it. They scrambled to fill it only to tell me one of the items wasn't in stock and hadn't been for a while. If I wanted it, I would have to take a floor model that was missing parts with a small discount. I'll give credit for being accommodating this time.
I again placed an order online and paid for it. After I paid for it there was a message that said I would get an order confirmation. The payment confirmation does not have an order number on it.The order confirmation does and is necessary when you call them. I NEVER got one. I attempted to contact the company by email. This is the ONLY way you can contact them. I don't have an order number and the email contact requires it. I called the store. They can't help me without an order number. The person I talked to tried to find it and couldn't. I tracked down the corporate headquarter's number. I was referred to the website. I patiently explained the problem and was transferred to online customer service and given a direct number. I was also told the phone is probably not going to be answered and assured I would be called if I left my number. I left a message and then tried calling the direct number I was given. The direct number is not answered by a person. It's a recorded message telling me to leave my name and order number and they would respond via email. I left my name, my phone number and told them I DON'T HAVE an order and that was the problem. Fortunately my order arrived. Any contact from the company has NOT. Incidentally, for what I was ordering, I wasn't "saving big" I only ordered from them because they had the quickest estimated shipping date. It would have been worth it to pay a little more and wait a little longer. Next time I need something, I'll go to Lowes or Home Depot. Never had a problem with an order from them.
It is unbelievable that there is no way to talk to a real person. And even more unbelievable that the customer service is SOOOOO poor. I can only imagine what a nightmare it would have been if my order was lost.
ONLINE -- I ordered a rigid vinyl stair nosing, and some idiot folded it up multiple times and jammed it into a tiny box! Now it is permanently bent and creased and is NOT usable! This has to be glued and you can't even get it back into shape to where you could even glue it!
To make matters worse, you cannot call them. You have to email them with any issue.
I am a contractor doing a job and now I can't use this item. UNBELIEVABLE!
HAMILTON, OHIO -- I was shopping at Menards and noticed a beautiful Whirlpool range with a red tag. I asked why they were selling it at a reduced price and was told that it was the last one that they had and that they were clearing their inventory. A few days later I returned to the store with my husband to show him the stove hoping secretly that it was still there and that it could be mine. He asked questions also and was told that they were no longer carrying this line and that is why it was reduced.
The authorized Whirlpool repairman has just left after his fourth visit with no resolution in sight. Menards will not take back the stove and refund my money and delivery fee until the repairman says it is unable to be fixed. Every time the repairman calls Whirlpool I can hear frustration in his voice as if they had no idea why he was here. Whirlpool let it slip speaking to my husband that it had been repaired before in June. This meant that I bought a second hand stove as new. We bought it on October 4th as new merchandise. The repairman has just left with another part in his hand.
Upon speaking with a representative of the Whirlpool Corporation I have learned other information. It takes 24-48 hours for them to receive a fax. Interesting. When the repairman is done with his final determination that this can not be fixed he will fax them another 24-48 hours. It then goes to Product Review for a few days and a determination will be made at that time. Should I tell all the graduate students coming to my house for Thanksgiving that I can not roast a turkey? Oh, by the way, Whirlpool did offer to change the warranty clock back to reflect the date of our purchase.
EAU CLAIRE, WISCONSIN -- Long story short, it cost me a fortune to fix all their mistakes . It took almost a year of fighting customer service to get my kitchen done. I was given NOTHING for the troubles they caused. Menards ordered my cupboards wrong three times, they over charged me on the returns, I purchased a fridge which was defective and froze all my groceries. The delivery company ruined my new floors when delivering the fridge and broke my door. My cupboards still don't fit and they have refused to fix anything or offer discounts. I contacted John Menards who apologized and then passed me off to customer service supports who asked me to fill out a ton of paperwork. I went through all of this and they said they wouldn't give me any compensation because “they don't compensate for inconvenience, delays, or incidentals.” It cost me a fortune to fix all of their mistakes. I am a widow, single mom, teacher, and good citizen. All of this was emotionally exhausting.
SIOUX FALLS, SOUTH DAKOTA -- I've had several rather negative experiences with this store. I wonder why they don't train their employees better? This most recent time I ordered online to pick up at store. 2 items came in but the 3rd never did, so I finally cancelled it 6 wks later. I reordered elsewhere and received the item within a few days. When I picked up the 2 items that did arrive in the store the old man back in pick up grumbled about it the whole time and didn't seem to know what he was doing. Apparently he was the delivery guy, and hadn't been trained for pick-up orders. If he's working back there, I think he should be trained to fill in behind the pick up counter, and should always treat customers with polite respect regardless.
A few yrs ago I was having trouble reaching something on a high shelf, and it took me 3 trys to get the attention of the young man who was standing not too far away. I practically had to tap him to get his attention!
Another time the guy working out in the garden section didn't even understand what I was asking about.
THey have ok prices sometimes, but consider it a help yourself store. Don't expect any help from their employees.
We also really dislike the rebate system which is difficult and inconvenient to use. We feel it's a sales gimmick. I doubt that many people actually get the rebates which are always in the form of store credit, so you can't take the $ and spend at a store that actually has helpful service.
KALAMAZOO, MICHIGAN -- I went to return a garden hook and purchase a sturdier one at the customer service desk. A young man told me to go get a tag for the one I was returning and the new hook. When I returned he was gone and a young girl was there and wanted to dock money for no receipt. I had a card from the same account that it was purchased on but she wouldn't just let me return it and buy a more expensive one w/o docking me money. So I asked for the manager and she was rude and unhelpful. We shop at Menards all year and several times a week. We will never shop there again. Lowe's is not far from here and will now be our go-to store.
WARREN, OHIO -- I ordered a vanity online from Menards because they had the exact size I wanted. The shipping costs more than the actual vanity but since the vanity was a good price and the right size I dealt with it. The delivery date was for 2 weeks. I did not love to have to wait that long but I did. However, as the 2 weeks was approaching, I could not get the tracking info. I was told that the delivery date was going to be delayed for another couple of days. Then I received an email that the order was back ordered and that it'll be another 3 days. Ugh, so I called and was very upset and told them to cancel my order. With almost $200 in shipping I would have thought that the item should be delivered in time.
NORMAL, ILLINOIS -- I ordered a faucet from Pfister. It was a special order that I had ordered through Menards in Normal, IL. After installation, the faucet dripped. I called Pfister and got a lot of runaround so I called the plumbing department of Menards and Darren answered the phone. I asked him if I could return the faucet since it was a special order. He said yes and asked what was wrong. I told him I really liked the faucet but that it dripped and he said, "Give me the order number and I will call you back."
The next day he called and said Pfister would be sending a new faucet. I picked it up today no charge. Now that is custom service! For Darren to take the time and trouble to make sure the customer gets a quality product that works may be beyond his job description, but I truly appreciate his dedication to making things right for the customer.
DICKINSON, NORTH DAKOTA -- We spent $245.76 there 2 days ago, and used a $5.00 rebate "check". We had to return a $14.99+tax item and was having them refund to our debit card. Menards, then only refunded us $10.96 and gave us BACK the $5.00 rebate "check". (Which I wanted to use so I wouldn't have to keep up with it!!)
So consequently we spend over $200, and DID NOT GET TO USE OUR REBATE CHECK!! So we are FORCED to shop again at Menards!!! BUT we will be finding an item that is ONLY $5.00 and then when we get the next rebate which is $10.00 (yeah part of the $200 spending was another rebate item, stupid us). We again will only spend $10.00 and then not shop at Menards again. (And I really loved that store but I DO NOT LIKE TO BE FORCED TO SHOP THERE)!
I talked to a manager and she wasn't even making sense. The kicker is had we used a credit card (instead of our debit card) we would have gotten all the money back!?? According to the HUGE SIGN stating the order of funds refunding... so stupid. I totally understand if the only item was the $14.99 that we had used the rebate check with but we didn't get the rebate check on ANYTHING and have to purchase AGAIN!!!