WIND GAP, PENNSYLVANIA -- Took my car of 3 months in for its 1st oil change and when I went to pick up there was a piece of paper stating front end damage. I asked about it and was casually told it was like that when I dropped it off. I questioned it and was told they would check security videos as this damage was found on a routine walk around. There was other damage to this car that was noticeable that I knew of, but Midas didn't have that one written down. It has been over a week since they claimed no negligence on their part and I asked to see these security videos and yet no one gets back to me and even their customer service hotline seems uninterested.
SAN ANTONIO -- Midas auto service experts: at 1769 SW loop 410 San Antonio: had a promotion going on where you pay up front & get a free oil change and coupons on discounts for future services. When I went in to cash my free oil change they then changed the rule of the game and that I had to use the coupons in order that I had to pay again for half of my oil change before I could move on to the next coupon when I asked if that's what it said on the coupon book and he said no that no one had complained that was I. I then asked to speak to a manager or owner and I get a guy named **.
Oh my, if you could ask for a guy with less customer service you would get **. He is a poor excuse for a manager! He then tells me same thing that is company policy and I asked again does it say it on the coupon book and he said no but they are not sold by us they are sold by 3rd party. I then said well someone has to approve them and he said that he approved them. So, why should I have to pay for his lack of communication and he told me no one else has complained! So here I am trying to get 2 cents in. What have I learned? Never to buy anything that sounds too good to be true.
RALEIGH, NC -- When I moved to Raleigh I got a LOT of offers in the mail for $25.00 for free this-or-that; pizza, mani-pedi's, oil changes, etc. I had a lot of oil changes for $19.95, but I thought, hey Midas is a 'brand' name, I'll use their $25.00 free coupon. They changed the oil and rotated the tires. Their cheapest oil change was $34.00 or something, so I picked that, since I was already there, the ten dollar difference being no big deal. When I went to pay I was told my total charges were $49.95!
I reminded the guy that I had a coupon and he corrected the bill to $29.95. So, for your free oil change with a $25.00 (use like cash!) coupon costs $29.00. He printed out four sheets of paper explaining WHY it costs $29.95, but I was too tired to put up a fight and just shrugged it off as a lesson learned. From now on I will ask to pay for services first. Bottom line, AVOID places like this and just go with some good local mechanic, if such people exist.
My new mission in life is to put this review on every web site that reviews auto repair places and try to cost them WAY more than the 30 bucks that I got ripped off. In marketing class in college they told me that one of the reasons there WERE marketing departments in business was because of the immense damage even one disgruntled customer could do. I'm trying to see if what they taught me is true.
GROTON, CONNECTICUT -- Aug 31, 2012 Went to Midas for an oil change(first time), tire rotation, and have all fluid levels and belts inspected. Paid the coupon price and went home. Two days later when I was going out, notice puddle of oil on the driveway. Husband checked for a leak and found the drain plug needed 4 full turns to tighten it.
Two weeks later after a 700 mile round trip to Maine, another puddle of oil. Husband again checked everywhere for leaks. Finally found that the oil filter was not screwed in tightly. NOTHING like this has EVER happen at either the car dealership or the other places I've had my oil changed. Looking at the receipt it only listed "oil change". Now I don't know if they checked anything else or even rotated the tires. So much for trusting Midas. Never will again.
NEWBURGH, NEW YORK -- After coming in 2x for an oil change I returned to Newburgh Midas for an oil change which I had a 19.99 coupon for. The manager on duty, **, would not honor my coupon & in fact printed out a receipt for 32.64. When I explained that I've come in w/ a 19.99 coupon before & the price never skyrocketed to $32!!! **'s excuse was "have you seen the price of gas?" ** is very unprofessional, rude,& incompetent in customer service! If you walk in & ** is @ the counter, TURN AROUND & RUN! Thanks to ** I will never patronize another Midas & will be sure to tell my family & friends!
VIRGINIA BEACH, VIRGINIA -- I took my car for an oil change and tire rotation. That said my window washer fluid was going to be topped off, that was a lie. But the worst thing is that I recently took my car to Pepboys for new tires and the technician unbolted the nuts with an electric ratchet! He said my tires were never torqued by Midas and that I could have lost a tire at any time while driving! I will never go there again and hopefully you reading this will double check everything before is too late. The location of the Midas is in Holland Ave, Va Beach Va.
PASADENA, CALIFORNIA -- Someone named Sam answered the phone and after I told him I had an oil change coupon for $19.99 he said my car does NOT qualify because he needs to put synthetic oil for my old car and he needs to charge me an extra $15 for it. I told him it is an old car and I never put that expensive oil for it but he refused to honor the coupon and said he will not take the risk.
I called Monrovia Midas and I did not mention anything about the previous conversation with Sam in Pasadena. Vince answered the call and he said he will honor the coupon since my car takes regular motor oil. Sam is a crook and he gives Midas a bad name. He is a typical dishonest mechanic. I feel bad for anyone taking his or her car to Midas in Pasadena.
CALIFORNIA -- While traveling from Illinois to California my 2011 Chrylser town & country mini van was due for an oil change. I saw a Midas Auto Center at 401 E. Anaheim in Long Beach Ca. advertised an oil change tire rotation for $24.95. Sounded like a great deal. I drove in and asked for the oil change and they advised me that a tire rotation was included at no extra cost. The service was good but when I was given my bill it was for $42.72. That's a long way from 24.95. When I asked way the increase they told me that my vehicle took an extra quart of oil and required a different type of oil filter. WHY wasn't I told this before the service was given. FEEL RIPPED OFF.
SILVER SPRING, MARYLAND -- It was yesterday December 7th, 2011 when I decided to stop by Midas at Automobile Blvd., Silver Spring, MD 20904. It was pouring outside and I came at the time the store was supposed to open, which was 7:30 am. The manager didn't arrive until almost 8 am. As I was complaining about his tardiness, he was simply saying it was raining and I was late. The mechanic decided to pull my car in while instigating a fight with "What" in his expression.
He opened the side door and literally screamed at me with "the government is late, the post office is late, we can be late! And the price of the oil we put in your car is a lot more than the price we're charging you; we're not making nothing, nothing!" Before pulling out, he (an African American) also showed me his name on the uniform, which says **. I was a little stunned because the rather large sign of $24.99 is being displayed vividly out front. I simply asked the mechanic to pull my car out and left. It was my first experience at Midas and will certainly be the last.
MILWAUKEE, WI -- Took car into my local Midas (76th & Layton, Oregon, WI) for an oil change. Since the car is shaking when I apply my brakes, I asked them to do an inspection. They told me I needed new struts and mounts and gave me an estimate of more than $1,700 to do the work. This sounded way to high, especially considering that the last time I took my car in for an oil change (a different place about four months ago).
They didn't indicate that I needed such major work. When I got home, I took their estimate list and checked the part numbers on-line. Each part listed was $50-$200 less than what they quoted me. I know places mark-up, but this is way out of line. Will definitely be taking my car elsewhere to have the work done.