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Terrible repair service
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Rating: 1/51

LONDON -- Just thought I'd add to the terrible reviews for Miele customer service! Not only do they charge hundreds of pounds for the fallout, but they just cancelled the all day time slot mine with no notice. When I explained I'd lost a whole day of wages they advised it was tough luck as this was in their terms and conditions!
Such a shame as the products are great, but with customer service like this for aftercare I would never buy from them again. I am an interior designer and I just can't specify something that would result in this kind of experience for clients

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Repair Gas Range
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Rating: 2/51

PRINCETON, NEW YORK -- Right now we are very disappointed in the customer service and billing of the Princeton, New Jersey Miele repair department.We have been very patient and spent an inordinate amount of time corresponding with them concerning a repair that had to be completed with the funds from an insurance company.

It took a couple of months to follow their procedure to handle a situation such as this. The repair is finally complete and payed for. We now have use of our brand new Miele range which was installed in July 2015. It is just one more of many excellent Miele products.

After all we have been through we received a new bill for almost as much as they demanded upfront in order to actually repair our range. Once again we had to spend a lot of time to clarify that we (or rather, the insurance company) doesn't owe them anything. They adjusted the bill, but still insist over $500 dollars are owed. It makes no sense considering their policy of paying all costs for parts and labor prior to the actual repair.

No extra parts were ordered after they were paid in full and all labor was calculated prior to scheduling the technician to repair the range. It is our hope that they will admit they are wrongly charging us. We look forward to an invoice and email that states we owe them nothing.

We will post an update as this is resolved. We are extremely disappointed.

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Poor products poor customer service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISVILLE, KENTUCKY -- I built our house and was talked into all Miele appliances. Worst mistake I ever made. Every one of the appliances has serious design flaws. The parts when they break cost as much as the appliance. Customer service is not helpful condescending and blames it on you when the product is seriously inferior. Expensive - big big mistake. No one cares, no person in charge to help. Snooty phone service. Ugh. When considering your appliances go ANYWHERE but MIELE.

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Miele Appliances Poorly Constructed
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Rating: 1/51

PRINCETON, NJ -- Six years ago, as our house was being remodeled, I had no intention of purchasing Miele appliances. My Maytag washer and Kenmore dryer were both in excellent condition and functioning perfectly after 20 years. Unfortunately, the architect who designed our new laundry room neglected to take into account the space required for my American appliances. I had no choice but to bite the bullet and plop down thousands of dollars for a brand-new Miele washer and dryer.

From the get-go, the washer and dryer were disappointing. Neither is spacious enough for large loads. Both take twice as long to complete their cycles as my old appliances. The dryer rarely dries completely; I often have to add a second cycle to ensure my clothes are not damp. Front-loading machines are, for me, difficult to negotiate. Since the purchase and installation of the two appliances, I have had various issues that needed service, all after the warranty had expired. The expense of a Miele repair far exceeds that of my previous appliance repairs - not to mention that in 20 years time, my previous appliances only needed professional service twice.

But I paid the price and decided that it's not worth getting upset about. Until this: the front plastic panel of the dryer began to chip off in small fragments. When I complained about it to the company, I was told that the fault was mine: that I was somehow applying "stress" to the dryer. How that is even possible - are they saying that I take a hammer and bash the front of the dryer? That I lean my 110# body against the dryer?

I will never purchase another product from Miele. They are certainly not worth the money. In my experience, Miele products are not only not "better than" other products, they are inferior - which would not be so bad if the company were willing to take responsibility for the inferior quality of their construction.

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Installation Rip Off
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Rating: 1/51

SACRAMENTO, CALIFORNIA -- We purchased a Miele Freezer and Frig, built in shallow depth style. When we purchased our appliances Miele was having a deal that if Miele installed the appliances for a fee then the customer would bet some sort of warranty or coverage if there were any problems. A Miele representative came out and looked at the framing etc. and gave our contractor specific instructions on the modifications that would be to be made before Miele would agree to install the freezer and frig. The changes were made and then inspected by the Miele representative approved and then the freezer and frig were installed.

However because the freezer and frig were installed too far left not only are the units not centered in the opening the freezer door does not open wide enough for the drawer of the freezer to come out. We contacted Miele and their official response is a noted: "Specification sheets are available for each appliance. It is the contractor'€™s job to make sure cabinetry is built accordingly and placed where you will want it. The installers verify the dimensions, and they can make suggestions, but it is the customer's responsibility to prepare the site according to the specification sheets (in this case, you delegated that responsibility to your contractor)." - Ms. Emily ** - Miele Supervisor

So basically we were held hostage by Miele, they wanted the framing done one way and would not install the appliance until it was done according to their instructions which prevented the door from opening all the way but ensured that the unit would fit? Unbelievable.

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Mold And Mildew
By -

GEORGIA -- I had a Miele front loading washing machine that developed a terrible mold and mildew problem in and around the gasket. The reason for the problem is that there is about 1/4 of water in the gasket after each cycle that cannot drain given the position of the drainage holes. To its credit, Miele replaced the machine but, since the machine is exactly the same, I anticipate that the problem will recur. Miele tells me that I am their only customer with this problem so I'm wondering whether others have had a similar experience.

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Leaks
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Washer not 3 weeks old is leaking water from front door and Miele can't get someone to fix for 1 week so it is go to laundry mat or ruin my hardwood floor. This after the dryer they delivered did not work and I was unable to dry clothes for a week waiting for replacement. Spent too much money to have these problems in less than 3 weeks.

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Miele Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
7 reviews & complaints.
Contact Information:
Miele
9 Independence Way
Princeton, NJ 08540
1-800-843-7231 (ph)
www.miele.com
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