JACKSONVILLE, FLORIDA -- I have to say as people know I do mystery shopping for various companies. I haven't done one for Moes but if I did it; this location would have failed big time. I walked into this Moes location (I was in a rush I have to say since I was working at a downtown event and all together had about 45 minutes left of my break). The Associate who took care of me Said "Welcome to Moes" and asked what I wanted. He was kind of slow but it didn't bug me. I ordered the "HomeWrecker". I asked him for extra Rice; the associate then asked his manager "are we allowed giving extra rice"; the manager responded "sure."
Well I added extra Rice, Cheese and went to pay for my order. The cashier told me it was $12 and some change. I told him the homewrecker wasn't $12.xx and I refused to pay it - I thought it was a joke. He then said I had Extra Cheese and rice and I would have to pay additional.
Well he put up a argument with me and then said he is the "NEW MANAGER" and that is what I owed - I told him No; and I would leave; he basically said I can leave. Well I walked out without my food or paying the manager. I was in total disbelief. I never had this problem happen to me in the past at any of your moes location. I've only had one other problem with a moes visit (To the same location as a matter of fact but that was addressed; this happened many years ago however). Why was this manager rude, charged me basically double what it should have been will always bother me.
I am DONE with going to Moes; I really am tired of people like this guy running a Moes Location who have NO Customer service or personality skills. I understand the fact that maybe he wouldn't accept my "MOES CARD" because it expired the month prior; Please NOTE The other moes location told me it would be good in 2008.. I think your other locations are outstanding however but because of my recent experience I am in still disbelief. NOTICE: I DIDN'T ORDER THAT MUCH EXTRA RICE AND CHEESE. I have done this for years and never once got charged. How come the manager was rude and insane? I am standing by what I said.