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Mossy Nissan of El Cajon Consumer Reviews

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Murano Defective Sun Visors. Serious Safety Hazard if you're over 5'8"
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Not too happy with our Nissan Murano at the moment. Have a major safety issue that nearly cost us our lives. Nissan won't address after a half dozen requests. 2007 Nissan Murano (leased vehicle currently under warranty that dealer /Mossy Nissan refuses to repair. Visors are $500 for parts alone not including installation) safety hazard Sun visors flop down and completely block vision. Happens constantly or whenever vehicle hits a slight bump on the road. Driver's side is most affected however sometimes (at least once a day) both visors flop down and block visibility completely.

Both my wife and I are tall. She's 5'8" and I'm 6'2". Nissan WAKE UP! THIS IS A SERIOUS SAFETY HAZARD! IT HAS THE POTENTIAL TO BE LIFE-THREATENING.

Bad Business Ethics
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EL CAJON, CALIFORNIA -- I entered into a contract with Mossy Nissan of El Cajon trading in my 1998 Silverado Truck. 3 weeks later, I get a phone call that they are having trouble financing me. Not to worry though, they carry their own contracts and as long as I agree to a higher interest rate that what is listed on my signed contract, I will be financed. After reading my contract, it clearly states I do not have to agree to new terms once the contract is signed.

I called back and told them this. 37 days into the contract, I am now forced to make 2 vehicle payments. One on the truck used as trade in since they never paid off the existing loan per the signed paperwork, and one on the new vehicle since per the contract, that payment is due. Further, I get a RUDE phone message stating I needed to make arrangements to bring back the vehicle since they did not want to do business with me. Since I refused to give them more money (as if $7000.00 down payment was not enough) they don't want my business.

They say financing is the problem yet they advertise they carry their own "in house" financing. This was even told to me directly from their finance department. In other words, it's their way or the highway. This is considered unfair and deceptive business. Now I can add attorney fees to this because I just hired a lawyer. After all, a contract is a contract no matter who signs. Dealership or not. They expect me to abide by their contract and I expect the same from them. How many others have been taken advantage of? What a Way to make your customers happy Mossy Nissan. Like most believe, there is such a thing as Karma.

If you sell a new car twice - Is it still new?
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EL CAJON, CALIFORNIA -- I had walked into Mossy Nissan, El Cajon, interested in buying a new Xterra. while looking around the new lot, the salesman encouraged me to look at about a dozen "new / used" Xterras in the other section of the lot.I asked, "where they came from, why only 200 miles or so on them?" He said, Well, people just change their minds and get something else, but that's to your advantage, you will save about $1000.00. I told him, no that I would rather get a new one. I then finally found what I wanted in the new lot, so I decided to buy. I had also traded in my existing vehicle. They had qualified me on the spot (which took approx. 2-hrs).

Finally they said "no problem, you're approved. We do our own in house financing". After wading through all the paperwork, I finally drove home in my new Xterra. Approximately 1 1/2 months later, I get a call from Mossy Nissan they said, " We need more money, we made a mistake, we financed you on too low of an interest rate". I explained to them that I had a contract, and that they can not change the contract, it's signed. They kept calling and harassing me, calling every day for the next 3 weeks, to sign a new contract at a higher rate or bring back the vehicle. They threatened to "repossess the vehicle" if I did not do what they said.

To avoid credit problems and further harassment to my family, I finally returned the vehicle and retrieved my trade-in. To this day, I still receive special invitations and congratulation cards and oil change cards from Nissan. I guess they think I still own the vehicle. I will never buy another car at lest without obtaining my own financing first. Now I know why they had so many "New / Used" cars in the lot and they were trying so hard to sell them. I am still curious though: What happened to the $1,500.00 rebate from the factory that they received when I purchased the vehicle? Did they keep it? Sure, they passed the savings to me, but I had to return the vehicle.

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Mossy Nissan of El Cajon Rating:
3 reviews & complaints.
Contact Information:
Mossy Nissan of El Cajon
1170 West Main Street
El Cajon, CA, 92020
888-752-8040 (ph)
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