Mr. Transmission Consumer Reviews - Page 2

SPRING, TEXAS -- My complaint is against the Mr. Transmission franchise located on Spring Cypress Rd. in Spring, TX. I had my vehicle towed there after talking to the manager and telling him what my car was and wasn't doing, he told me that it sounded like my car had the symptoms of a problem called neutralizing, which was an electrical problem and would cost $300 to $500 to fix, or worst case scenario $1495 to rebuild the transmission.

After running a computer analysis the manager called and told me that the problem was not electrical and they would have to open up the transmission to determine the extent of the damage. So now I'm looking at the worst case scenario price of $1495… I thought. The manager called me back and said it would be $2680 to fix the transmission, almost double the quoted worst case scenario price. I told him I didn't have that kind of money and was planning to go get the car and let it sit until I could get the money to fix it, or take it somewhere else.

Well the next day I get a call from the manager stating that my car was fixed and that I could come get it. I told him I didn't tell them to fix the car. He said that because I said I was returning the rental car he assumed that I wanted them to fix my car. I told him that I was willing to pay the worst case scenario price that he quoted me since I didn't authorize him to fix my car.

Well, my car was held hostage and I was told I would be charged storage fees in addition to the $2680. I paid them $1500, and had to leave two post dated checks for the balance, two references, and sign a promissory note before they would release my car. I felt was caught between a rock and a hard place and had no other choice but to pay the ransom.

Located on FM 2920 and Spring Cypress. 1816 Spring Cypress Road, Spring, TX 77388-3519. The first time I took the car to them they couldn't figure out if it had a transmission issue or a exhaust issue. They said it could be shifting hard cause of either. So I left it alone. They keep calling and calling, "what are you going to do with the car?" they ask. Told them "nothing". You never told me anything was wrong with it. All you could tell me was that you don't know.

They will steal your money in a heartbeat. Worst company in the world to do business with. This is an individual franchise. They will keep your vehicle and give you a huge run around on how they don't know if they can release it. Because he's just a middle man. And he has to call the owner of the shop. Found out this guy has been with the company for a loooong time. He just acts stupid so he can buy more time which in turn costs you more money.

MANAGER IS A CROOK WITH A BIG MOUTH!! Big snake - lies right to your face then does whatever he wants anyway. Second time there, they took my vehicle to LOOK AT IT, NOT WORK ON IT!! Simply look at it and call me with information. I called the next day since I never heard from them and was told that it was already torn down and in pieces. Asked them to stop where they are. Told them they ARE NOT authorized to do anything at all to the vehicle!

The manager said he can put it all back together and it won't cost me a penny. Yesterday he tells me it's already built and that he can not release it because he needs to call the owner of the shop. HUGE MISTAKE TO DEAL WITH THEM. DO NOT DO IT!! This location are absolute CROOKED THIEVES! I have done research and found out that they own two more stores. Be careful! I don't know the exact location of the other stores, I know one is on FM 1960.

Watch out for this people! And tell all your friends! Anyone that does business like this needs to be outed to the public and everyone should tell someone they know. Lets put it this way. I have no enemies, but if I did - I would call them and tell them not to ever go there. Because even if I had a enemy I would not want them to go through what I did. And I definitely would not want the owner of this transmission shop to make another penny because of the way he runs his shady business.

CALGARY, ALBERTA -- I brought a car in to get a transmission taken out, a differential put in and then reinstalled. It took the shop 10 days just to pull the transmission and then they phoned me back with a much higher estimate, stating I needed a bunch of extra repairs. I offered to bring in another transmission, and miraculously they found a donor transmission and would do the job for cheaper (although much higher than their first estimate).

Another week goes by and they finally have the car fixed, only to find out they screwed something up and now the clutch does not work. They have to pull the transmission again to fix their shoddy work but take another 10 days before they even start on it again.

So now, my car has been at their shop for nearly a month with no end in sight. This for a job that is quoted to take 7.5 hours for trans replacement and 2.5 hours to install the differential in the trans. The manager won't give me an eta on when the job will be finished other than "it will be done when it's done" response. An honest and competent shop would have had this job done in a few days. For $120 an hour I expect better.

KINGSTON -- I dropped in my SUV since it was making a clunking noise when it changed gears. They looked at it free for the day to give a proper assessment. They called back and said I needed new motor mounts. I said "OK", they did the work, I paid $600 and drove off 2 days later. Friday I picked up the car and while getting onto the on-ramp of the 401 my car clunked into gear once again. I called them Monday since I was away for the weekend, and brought the car in.

They never test drove the vehicle. They said "We never said this would fix the problem, we said we would change the part". I had the mechanic and the owner test drive my truck. They both had no idea what was wrong and claimed it was clunking because the way I am driving it. IE: Shift blame to customer.

So since they had no idea of what to do and insulted me numerous times, I said "I want my money back. You didn't fix the problem. I paid $600 for you assessed." They refused and offered to replace my entire transmission (even though they had no idea what was wrong) and they would give me 15% off the labor of the $600 repair... But they wanted to charge me another $3000 to replace the tranny and they didn't even know if that would fix it. Stay away from Mister Transmission Kingston on Bath road at all costs.