HORRIBLE BANK!!!! M and T are only located on the East Coast and if you live in the West Coast or Central US and you get screwed, like we did, and your mortgage is sold to M and T Bank. Pay to refinance your home with someone else! Wells Fargo sold our loan to M&T Bank and our experience with their Loss Department has been horrid! We has a flood that caused significant damage to our home in January. Our insurance had to send an endorse check to M&T Bank for the repairs to our home and M&T Bank is making it EXTREMELY difficult to get the work started on our home!
The paperwork they require is about a quarter inch thick, not all information they need is presented upfront, the way they want it filled out isn't explained, and they didn't inform us that we could scan our documents in so we over nighted our paperwork which cost $25! So, I call the following WEEK when I was notified they received my documents and they then informed me paperwork wasn't filled out, meaning pages that didn't indicate a signature needed a signature AND we could just scan it to them after it was corrected and they would expedite a check once the paperwork was received.
I waited 6 DAYS for this so called expedited check that didn't come because they didn't send it. They told us that more paperwork wasn't correct and that we needed to correct it before they sent out a check and that it would take 5 business days. They didn't bother calling us to tell us the paperwork wasn't right or anything else! They are horrible! Once the demons at M&T Bank FINALLY send us the check to get our home repaired, which we have been displaced from for 5 months, we are refinancing our home with someone else! Oh! They also try to threaten you with recording from previous calls. So, as long as you have a backbone and know what you were told, challenge them on it! They back off real quick!
I called the branch to ask a few questions about online banking and was directed to Online banking phone number. Looking to set up a new corporate account & we had a few questions about features and functionality offered by M&T. We were refused. They stated that we must have an account to be provided with that information and we were hung up on. 5 calls later and 1 hr 30 minutes wasted we still were not given any information but were directed back to the branch that couldn't help up in the first place. They require you become a customer before they will share account features with you. Absolutely absurd. Through the process I was hung up on twice, and treated with total & utter disrespect.
Very Unprofessional, Rude, Smug, disrespectful staff - worst of the worst. No wonder they are losing market share. They do not care one bit about you as a customer or even a prospective, customer. I have 5 businesses & M&T will not get one cent. These businesses representing over 15 Million in transactions/year & 5 million in always on hand deposits (& GROWING YR/YR BY 25%). HORRIBLE SERVICE... LOOK ELSEWHERE. P.S. One shining light in the M&T Organization is a gentlemen by the of "Bill **" awesome customer service rep, but he is in the strangle hold of a dysfunctional organization! Too bad he's not running customer service.
MELVINDALE, MICHIGAN -- Generated a loan through M&T Bank back in 2006 with 11.125% interested rate. For 12 years I've paid approximately 2,395.00 a month on a 123K loan with taxes and insurance included. As of December I still owe 108K on the principal. I wanted to get the interest earned for year 2016 and 2017. Each time the automated prompts would eventually hang up on me. Called the general 800-724-2440 number and after a long hold time I got someone whom didn't know what they were doing (Gloria). I'm going to refinance with a different bank. You are a very bad company. So difficult to work with. Trying to refinance and I get the runaround. Would like some help/relief on this.
NEW YORK -- After purchasing an RV, I told the dealership that I wanted pay for the vehicle in cash. The RV dealership, "Camping World" asked that I please consider financing the vehicle so that they could obtain some sort of financial incentive. After hesitantly agreeing to this, the first documentation that I received from this so-called bank (only a week or two after purchasing the vehicle) was that my payment was overdue. I had never been sent an invoice or any other sort of communication. To avoid further confusion, I immediately set up a monthly auto-draft to cover the payments from my personal account.
An individual from this "bank", who was obviously clueless, just called from the "collection department". It has been two months since the auto-draft payment was set-up. The person who was calling wanted to read to me "my rights", stating that the conversation was being recorded. It was as though these morons had previously never even spoken to me. After reading the other reviews regarding M&T Bank, it appears that what I have experienced is the norm.
If you have been victimized by this institution, consider filing a complaint with the Federal Reserve System and the Federal Home Loan Bank System. Although what you have experienced may not be as serious as the charges of money laundering that were raised against this bank, you have a right to be heard. I would like to add that if any adverse report is entered on my credit due to their incompetence, remunerative damages will be swiftly and immediately sought. Buyer beware. Stay clear of this anencephalic excuse for a bank. This bank deserves a class-action lawsuit filed by the many victims of their incompetence.
I will start by saying that I NEVER write reviews. Good, bad or indifferent, I never write them. I have no good reason or excuse, I just don't take the time. However, this time I have pushed to the point that I think people need to know before they sign on with this bank. I opened a car loan with M&T this past June and have had nothing but headaches since. The first month's payment was made at my local branch. I had to wait in line for almost 30 minutes to make this payment (with no apologies for the wait) so I decided I would make the payments through my bank's online bill pay.
I sent the September payment out a few days before it was due and did not think about it again. I received a past due notice yesterday and immediately called M&T. The customer service representative was shockingly rude and totally unwilling to help. I told her my story and she said, "Well, the payment is not here." I asked her to investigate a little to make sure that there were no errors made. She just kept repeating that the payment wasn't there. Infuriated, I hung up. I called my bank this morning and they confirmed that payment in the form of a bank check was sent out on the 8th.
I called M&T back and explained again the situation. This woman told me the same thing the lady last night did, "Gee, the payment isn't here." I told her that I understand that but I am looking for some basic customer service help. I asked her if my bank sends proof of payment can they waive the $49(!!) late fee. She said proof of payment does not mean anything to them because the payment has not been received. I then asked if they would waive the outrageous fee if, when the payment arrives, they see that it is dated 9/8/11. Her response was that a machine processes the incoming payments and nobody will see or note the check date.
I suggested that there is a possibility of an error on their end and maybe my payment was mishandled by "the machine." She told me that was not possible and that she was not able to go to Maryland from Delaware to hand check all the mail to find my payment (yes, she really said this to me). I have not been this furious or disgusted with "customer service" in a long time. I reminded her that this debacle is affecting my credit rating. She assured me that this issue would not be reported for another 14 days. I am speechless.
Customer service 101 would suggest that you tell the customer you will notate the account that payment is on the way and when it arrives we will verify the payment date and adjust the fee accordingly. I have worked in CS for many years and treating customers that are spending their hard earned money with you like they are liars is the fastest way to lose respect and their business. So, this weekend I am moving my business to a different bank. STAY AWAY FROM M&T!
BUFFALO NEW YORK -- Hello. This is a horrible company. What they did to our family has me disliking them more than anyone I have ever dealt with. I became nervous and worried all the time by what they did. They would not let me pay any mortgage payments. They refused to take our money. And they forced us towards foreclosure. I did not understand why they would not take my money. It is evil. There is no other company as horrible as M&T and Rene Jones should be ashamed.
TONAWANDA, NEW YORK -- I've had an M&T account for the last 5 years. It's been nothing but problems this entire time. 3 years ago I had unauthorized charges to my account, along with several legit pending charges. The unauthorized charged was for nearly $500 and happened after my legit charges. M&T pushed that charge through first causing a $38.50 fee for each of the 5 charges I made. I called customer service and tried explaining the company who charged me had no right to do so, and that they were sending me a refund for the money they had taken, in 3 to 5 business days.
I asked to freeze my account until I received the refund, as I had made a deposit that day and all my money had went to the charges (also you get charged all over again in 5 days). She told me the local branch could do that for me. I went to the branch and the manager Dana completely refused to hear my complaints, basically blamed me for the unauthorized charged. When I pointed out that charge went through first, even though I had others pending before that one, she said there was nothing she could do.
I asked to freeze my account, she said no, I asked for a copy of the contract I signed for the overdraft policy, as I didn't remember signing one, and she said the paperwork wasn't available. She then waved me away and went to talk to someone else. I told my fiancé what happened, (he's white) and he said that sounded like prejudice. He went down to speak to her himself the next day, lo and behold her attitude was completely different. She even managed to sound pleasant and even smile. She did exactly what I had asked the previous day, even waived 3 of the fees. I submitted a complaint against her and M&T with the BBB and they returned all of my money.
I see recently M&T has been hit with various lawsuits that mirror my exact complaints. Customers charged overdraft fees for protection they never signed up for, discriminatory lending and hiring practices, charges rearranged to collect the most fees, the list goes on. I have since closed my account and would never use M&T Bank ever again. Sorry to the people who lost homes and businesses due to these crooks. If you read this, do not patronize M&T bank in any way, do not trust them with home or business loans. They will lie to you and steal from you.
When I opened my account last year, the way things were explained to me, and the way it appears in the papers that came with my account is that if I accidentally overdraw my account by less than $10 I won't be charged a fee. However I accidentally overdrew my account by $3.80 because 2 checks I had written months ago and forgotten about finally came out of my account. But the checks were for $15 each. That's what overdrew my account by $3.80. Then I saw the overdraft fee of $37.
So I called to ask why that was applied and see what they could do about it. I don't have a problem paying a fee for ODing my account, but $37 on $3.80 seems a bit extreme and it was a mistake and I admit that. Hell I offered because of how my paper work is to pay half of the fee for my mistake, even though my paper work makes it seem like I have a $10 grace.
It's now been explained to me that "no, that's not how it is. If the purchase that overdrew your account was less than $10 you won't be charged." (Again, this is NOT what is in my paperwork. It can't even be twisted that way in the paperwork I have from when I opened my account.) So as long as you have $.01 in your account you can still make a $9.99 purchase and be fine. How is that fair?
Anyway, I thought that everyone else that banks with M&T and has a "My Choice" Checking account should know this. It was a nasty surprise for me and yes, I know, I made a mistake and I know this is how they make their money. But I'd be so much better if they'd only charge a fee of whatever you overdrew your account by. Because $37 on $3.80 means I'm going to go without grocery shopping for 2 weeks until I get paid again.
ALBANY,NY, NEW YORK -- Three months ago, I opened a checking acct, savings acct, and business acct. Right from day 1 they have everything screwed up. They put my savings acct. money into someone else's account - 3 days to fix that. They never ordered checks for my business acct., they never sent my debit card for my personal checking. When they expressed ordered it two weeks later it never came, again expressed ordered the card (while on vacation mind you). My husband had no money because no card. It finally comes. No password, he couldn't activate it.
They charged me for insufficient funds when I had money in account. I got off a 6 hour flight to find my connection cancelled, I'm stuck in PA. With no money and my husband can't pay for my rental car because the card can't be activated. Uggh so after that nightmare I have to go to bank to straighten it out. I cancelled the acct. yesterday to be charged again insufficient funds.
They left the card open when I didn't want overdraft protection so I was using up the money to just get rid of them and the card never declined. I blame myself for not checking the balance but I never elected for overdraft protection when they denied me a credit card. You have no idea the time I have wasted talking to them on the phone, I never got the same answer from anyone I spoke to. I don't know how they are still open. I can't wait to be done with them!
BERLIN, MARYLAND -- I always pay Twisters Gymnastics with checks 99% of the time. They use M&T Bank for their commercial account. M&T Bank submitted two of my checks twice. The amount came out of my bank account and I asked my bank to reimburse me for one of each of the cleared checks that were cleared twice. My bank complied. M&T has stated that they will charge Twisters for my two checks bouncing. I gave the owner of Twisters my banking information showing the balance at time of submission of checks to the time they cleared. She agreed that M&T Bank is in error and has informed me the money was never deposited into her account.
Now M&T Bank is telling her I need to reimburse Twisters for the amount of the combined total of the two checks after seeing snapshots of my account showing the two checks clearing twice and each one of the two transactions being reimbursed. M&T Bank I believe is acting in a fraudulent manner. M&T Bank has $198.00 of money floating around that belongs to Twisters.