Preview Review

Next Review

M and T Bank Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Horrible Bank!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HORRIBLE BANK!!!! M and T are only located on the East Coast and if you live in the West Coast or Central US and you get screwed, like we did, and your mortgage is sold to M and T Bank. Pay to refinance your home with someone else! Wells Fargo sold our loan to M&T Bank and our experience with their Loss Department has been horrid! We has a flood that caused significant damage to our home in January. Our insurance had to send an endorse check to M&T Bank for the repairs to our home and M&T Bank is making it EXTREMELY difficult to get the work started on our home!

The paperwork they require is about a quarter inch thick, not all information they need is presented upfront, the way they want it filled out isn't explained, and they didn't inform us that we could scan our documents in so we over nighted our paperwork which cost $25! So, I call the following WEEK when I was notified they received my documents and they then informed me paperwork wasn't filled out, meaning pages that didn't indicate a signature needed a signature AND we could just scan it to them after it was corrected and they would expedite a check once the paperwork was received.

I waited 6 DAYS for this so called expedited check that didn't come because they didn't send it. They told us that more paperwork wasn't correct and that we needed to correct it before they sent out a check and that it would take 5 business days. They didn't bother calling us to tell us the paperwork wasn't right or anything else! They are horrible! Once the demons at M&T Bank FINALLY send us the check to get our home repaired, which we have been displaced from for 5 months, we are refinancing our home with someone else! Oh! They also try to threaten you with recording from previous calls. So, as long as you have a backbone and know what you were told, challenge them on it! They back off real quick!

Replies
Racist Shady Legal Crooks. Avoid Like the Plague.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TONAWANDA, NEW YORK -- I've had an M&T account for the last 5 years. It's been nothing but problems this entire time. 3 years ago I had unauthorized charges to my account, along with several legit pending charges. The unauthorized charged was for nearly $500 and happened after my legit charges. M&T pushed that charge through first causing a $38.50 fee for each of the 5 charges I made. I called customer service and tried explaining the company who charged me had no right to do so, and that they were sending me a refund for the money they had taken, in 3 to 5 business days.

I asked to freeze my account until I received the refund, as I had made a deposit that day and all my money had went to the charges (also you get charged all over again in 5 days). She told me the local branch could do that for me. I went to the branch and the manager Dana completely refused to hear my complaints, basically blamed me for the unauthorized charged. When I pointed out that charge went through first, even though I had others pending before that one, she said there was nothing she could do.

I asked to freeze my account, she said no, I asked for a copy of the contract I signed for the overdraft policy, as I didn't remember signing one, and she said the paperwork wasn't available. She then waved me away and went to talk to someone else. I told my fiancé what happened, (he's white) and he said that sounded like prejudice. He went down to speak to her himself the next day, lo and behold her attitude was completely different. She even managed to sound pleasant and even smile. She did exactly what I had asked the previous day, even waived 3 of the fees. I submitted a complaint against her and M&T with the BBB and they returned all of my money.

I see recently M&T has been hit with various lawsuits that mirror my exact complaints. Customers charged overdraft fees for protection they never signed up for, discriminatory lending and hiring practices, charges rearranged to collect the most fees, the list goes on. I have since closed my account and would never use M&T Bank ever again. Sorry to the people who lost homes and businesses due to these crooks. If you read this, do not patronize M&T bank in any way, do not trust them with home or business loans. They will lie to you and steal from you.

Replies
Horrible Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBANY,NY, NEW YORK -- Three months ago, I opened a checking acct, savings acct, and business acct. Right from day 1 they have everything screwed up. They put my savings acct. money into someone else's account - 3 days to fix that. They never ordered checks for my business acct., they never sent my debit card for my personal checking. When they expressed ordered it two weeks later it never came, again expressed ordered the card (while on vacation mind you). My husband had no money because no card. It finally comes. No password, he couldn't activate it.

They charged me for insufficient funds when I had money in account. I got off a 6 hour flight to find my connection cancelled, I'm stuck in PA. With no money and my husband can't pay for my rental car because the card can't be activated. Uggh so after that nightmare I have to go to bank to straighten it out. I cancelled the acct. yesterday to be charged again insufficient funds.

They left the card open when I didn't want overdraft protection so I was using up the money to just get rid of them and the card never declined. I blame myself for not checking the balance but I never elected for overdraft protection when they denied me a credit card. You have no idea the time I have wasted talking to them on the phone, I never got the same answer from anyone I spoke to. I don't know how they are still open. I can't wait to be done with them!

Replies
Submitting Two Checks Twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BERLIN, MARYLAND -- I always pay Twisters Gymnastics with checks 99% of the time. They use M&T Bank for their commercial account. M&T Bank submitted two of my checks twice. The amount came out of my bank account and I asked my bank to reimburse me for one of each of the cleared checks that were cleared twice. My bank complied. M&T has stated that they will charge Twisters for my two checks bouncing. I gave the owner of Twisters my banking information showing the balance at time of submission of checks to the time they cleared. She agreed that M&T Bank is in error and has informed me the money was never deposited into her account.

Now M&T Bank is telling her I need to reimburse Twisters for the amount of the combined total of the two checks after seeing snapshots of my account showing the two checks clearing twice and each one of the two transactions being reimbursed. M&T Bank I believe is acting in a fraudulent manner. M&T Bank has $198.00 of money floating around that belongs to Twisters.

Replies
Advertisement
This Company Really Has Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE, MARYLAND -- I entered the bank on January 30, 2013 to cash a check; I have 2 business accounts and a personal account with M&T Bank. I signed the check and put a thumbprint while waiting for the teller. When she came she was looking up the account and had to receive approval because of the amount of the check. This was a new account but I am not a new customer.

The other teller comes and starts asking who the owner of the company is, where else did I try to cash the check, and treating me as if I was a thug that just came off the streets. My check had cleared and been validated, the teller proceeds to help other people without letting me know anything. When I asked what is going on she tells me that they are working on it and she doesn't know what they are doing.

So I asked to speak to a manager and she says the manager is in the back working on something. After I insisted on a manager and raised my voice then someone came from the back and guided me to the manager. As I arrived in the manager's office she is calling the bank I opened the account with inquiring on my intentions.

I was never asked any questions; they were treating me as if I had bad intentions, without explaining or asking any clarifying questions! They didn't even research to see if I had any other accounts. The customer service at this location is very unprofessional and the tellers are very unhelpful, if you can go to another location or better yet go to another bank.

Replies
Horrid Service... Look Elsewhere
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I called the branch to ask a few questions about online banking and was directed to Online banking phone number. Looking to set up a new corporate account & we had a few questions about features and functionality offered by M&T. We were refused. They stated that we must have an account to be provided with that information and we were hung up on. 5 calls later and 1 hr 30 minutes wasted we still were not given any information but were directed back to the branch that couldn't help up in the first place. They require you become a customer before they will share account features with you. Absolutely absurd. Through the process I was hung up on twice, and treated with total & utter disrespect.

Very Unprofessional, Rude, Smug, disrespectful staff - worst of the worst. No wonder they are losing market share. They do not care one bit about you as a customer or even a prospective, customer. I have 5 businesses & M&T will not get one cent. These businesses representing over 15 Million in transactions/year & 5 million in always on hand deposits (& GROWING YR/YR BY 25%). HORRIBLE SERVICE... LOOK ELSEWHERE. P.S. One shining light in the M&T Organization is a gentlemen by the of "Bill **" awesome customer service rep, but he is in the strangle hold of a dysfunctional organization! Too bad he's not running customer service.

Replies
Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELVINDALE, MICHIGAN -- Generated a loan through M&T Bank back in 2006 with 11.125% interested rate. For 12 years I've paid approximately 2,395.00 a month on a 123K loan with taxes and insurance included. As of December I still owe 108K on the principal. I wanted to get the interest earned for year 2016 and 2017. Each time the automated prompts would eventually hang up on me. Called the general 800-724-2440 number and after a long hold time I got someone whom didn't know what they were doing (Gloria). I'm going to refinance with a different bank. You are a very bad company. So difficult to work with. Trying to refinance and I get the runaround. Would like some help/relief on this.

Replies
Idiots
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- After purchasing an RV, I told the dealership that I wanted pay for the vehicle in cash. The RV dealership, "Camping World" asked that I please consider financing the vehicle so that they could obtain some sort of financial incentive. After hesitantly agreeing to this, the first documentation that I received from this so-called bank (only a week or two after purchasing the vehicle) was that my payment was overdue. I had never been sent an invoice or any other sort of communication. To avoid further confusion, I immediately set up a monthly auto-draft to cover the payments from my personal account.

An individual from this "bank", who was obviously clueless, just called from the "collection department". It has been two months since the auto-draft payment was set-up. The person who was calling wanted to read to me "my rights", stating that the conversation was being recorded. It was as though these morons had previously never even spoken to me. After reading the other reviews regarding M&T Bank, it appears that what I have experienced is the norm.

If you have been victimized by this institution, consider filing a complaint with the Federal Reserve System and the Federal Home Loan Bank System. Although what you have experienced may not be as serious as the charges of money laundering that were raised against this bank, you have a right to be heard. I would like to add that if any adverse report is entered on my credit due to their incompetence, remunerative damages will be swiftly and immediately sought. Buyer beware. Stay clear of this anencephalic excuse for a bank. This bank deserves a class-action lawsuit filed by the many victims of their incompetence.

Replies
Advertisement
Horrible All the Way Around!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CULPEPER, VIRGINIA -- I've been with this terrible excuse for a financial institution for five years. I had some disputed charges on my account which I started the process on and told to wait for an affidavit which I NEVER RECEIVED. So what do they do? Reverse the damn charges putting me at a negative balance. So I call customer service and was on hold for THIRTY MINUTES! Just to be told that there is nothing they can do because they never got back the form I NEVER RECEIVED! (They claim it was mailed. Yeah right, I check my mail everyday and I always get my mail. They had the audacity to blame the US mail service.) Always nothing they can do and they refuse to work with customers.

I'm switching banks as soon as this business is done with. Atrocious customer service that treats long standing customers like garbage. Way to treat a Navy Yard shooting survivor! The most helpful reviews and complaints are factually correct, include details from your firsthand experience, and have photos.

Replies
Poor Customer Service / Fraud Handling
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORPORATION, MARYLAND -- My account was compromised. M&T allowed 6 fraudulent charges to process and after each one sent an email telling me there was suspected fraudulent activity on my account. They never stopped the charge, they just allowed it then sent me an email after each one. They allowed the criminal to drain all the positive cash in my account and take the account in to a negative by the amount of over 1500.00.

It's two weeks before Christmas. I have two children to buy gifts for and bills due. I have called everyday for 4 days now and after navigating a 5 minute phone tree that runs you in circles hoping you'll just hang up every representative I finally get in touch with is as robotic, uncaring and complacent as the next. They just keep saying we have 10 days to issue you a provisional credit almost bragging. I explain that "I understand that you have 10 days but is there anything anyone can do to speed up that process." They just repeat the script in front of them.

Funny how they allow a criminal to take money out of my account instantly but when it comes time to put it back in it takes 10 days. Please save yourself this nightmare and go to a bank that understands basic customer service.

Replies
Top of Page | Next Page >

M and T Bank Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 23 ratings and
53 reviews & complaints.
Contact Information:
M and T Bank
345 Main St.
Buffalo, NY 14203
1-800-724-2440 (ph)
www.mtb.com
Compare Banks