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M and T Bank Consumer Reviews - Page 2

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How Banks Are Robbing You
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SAYRE -- My wife is disabled and needed to find a bank for everyday use, nothing special, we are all forced to use banks in this day and age and should not be subjected to unreasonable NSF fees. She had kept at least $40 in the balance since 12/2/2009 and on 12/24/2009 she had a balance of $47 and made a deposit of $61. When the deposit was made the receipt given had the balance blacked out by the teller, and no explanation was given.

Then she wanted to get some groceries and the card was $0. I went online and got a copy of the account for the past 30 days and found not one substantiated NSF fee and the balance was $108. There were no debits and she uses no checks, only the card. So the first NSF fee was on 12/24/09 with a balance of $90, then another at $18 fee with a balance of $72 then another for $18 with a balance of $54, and yet another $18 with a balance of $36.

Then on 12/26/09 a PayPal direct payment was in the bank of $80, and the bank did not post it until 12/28/09 at 5:00 pm. No word from them at any time that the account was being drained out of nowhere, until I found out about it from the printout from the online banking. They refused to waive the fees, and said that everyone does this at the holidays. Yeah right I really spent a lot for Christmas after they took every cent I had plus all my deposits and are still charging fees for checking the account.

They said I tried to get money from their ATM when I could not even get a balance without incurring a $37 fee. Who the hell do you banks think you are? If I went into someone's account and stole funds I would be prosecuted, but the banks are above the law and so is the Fed. They are all in the game of bankrupting the people for control of them. Do the research about banks and all the filthy tricks with the books to make it look like you were spending the money, and they are innocent of wrongdoing.

My daughter tried suicide on the 23 of Dec, and was sent to a hospital 155 miles away, and we could not even visit her for Christmas Day, and as far as any presents or food for Christmas? Well we had to beg at the Salvation Army for a box of food. All because of banks illegally taking fees from anyone that they can set up the figures to gain the maximum fees.

We should all do the same thing to them, we all should put a run on the banks in one day, and close them all down. That's right we all should go to the bank on the same day, and close your account out, where would they be then??? Sounds like a plan to me, how about you? This bank is not the only bank doing us in, all the banks are set up to control all the money they handle, and when they cry that they are losing money, who bailed them out with our money??? Obama of course, he's the head of Wall Street and does what Wall Street tells him to do.

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Worst Company Ever - Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO NEW YORK -- Hello. This is a horrible company. What they did to our family has me disliking them more than anyone I have ever dealt with. I became nervous and worried all the time by what they did. They would not let me pay any mortgage payments. They refused to take our money. And they forced us towards foreclosure. I did not understand why they would not take my money. It is evil. There is no other company as horrible as M&T and Rene Jones should be ashamed.

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Unprofessional Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HILTON, NEW YORK -- The manager of the Hilton, NY branch is unprofessional, incompetent, and lies about his dealings with customers. It is a shock that M&T Bank allows such inept employees to have dealings with customers, and to be put in charge of the bank. Don't do business with this bank branch or you will end up losing money.

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Service Charges 24.95 Per Month
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO, NEW YORK -- My bank was taken over by M&T Bank. They advised me if I have my payroll check direct deposited in my account they will credit the account $150.00. Never happened. A service charge of 24.95 for the month appeared. Talk to the branch the called the main office no credit. What did happen. I closed the account. Don't use this bank thieves.

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Worst Bank Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARLINGTON, VIRGINIA -- Thieves. The attorney general's office needs to investigate this bank. They are as vile, evil as evil gets. I cannot fathom how they stay afloat. They're rote response: 'There's nothing we can do," They spend an awful lot of energy making enemies of their paying customers. Bad business. Bad bank. Their corporate staff should be in jail.

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Bank Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- The worst bank I ever dealt with. They charge ATM fees at their own branches. Statement fees without any notification of being charged. Called to have fees refunded waited 30 minutes on the phone and they were rude and said, "Absolutely not." I am closing account and filing complaint with Better Business Bureau and consumer complaints.

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Incompetent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- Unable to do a simple transfer from one account to another. Took 3 hours, they gave up and said they would get corporate it to do it later. Their it form for doing the transaction is bizarre and too complicated and either the bank replied or the form forced an incorrect entry. No way to change anything after the bank rep screwed up or the form did it. Then they tried to fix it with a second form to fix the differences. Could not process that one at all.

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Policy Change?
By -

When I opened my account last year, the way things were explained to me, and the way it appears in the papers that came with my account is that if I accidentally overdraw my account by less than $10 I won't be charged a fee. However I accidentally overdrew my account by $3.80 because 2 checks I had written months ago and forgotten about finally came out of my account. But the checks were for $15 each. That's what overdrew my account by $3.80. Then I saw the overdraft fee of $37.

So I called to ask why that was applied and see what they could do about it. I don't have a problem paying a fee for ODing my account, but $37 on $3.80 seems a bit extreme and it was a mistake and I admit that. Hell I offered because of how my paper work is to pay half of the fee for my mistake, even though my paper work makes it seem like I have a $10 grace.

It's now been explained to me that "no, that's not how it is. If the purchase that overdrew your account was less than $10 you won't be charged." (Again, this is NOT what is in my paperwork. It can't even be twisted that way in the paperwork I have from when I opened my account.) So as long as you have $.01 in your account you can still make a $9.99 purchase and be fine. How is that fair?

Anyway, I thought that everyone else that banks with M&T and has a "My Choice" Checking account should know this. It was a nasty surprise for me and yes, I know, I made a mistake and I know this is how they make their money. But I'd be so much better if they'd only charge a fee of whatever you overdrew your account by. Because $37 on $3.80 means I'm going to go without grocery shopping for 2 weeks until I get paid again.

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Bought My Bank, and It Was So Bad That I Closed All Accounts
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I had both business and personal accounts with a local bank, and was very happy with both the service and the lack of fees (free checking) that I had. My bank was purchased by M&T (or as I pronounce it "empty") and everything went downhill fast. The second time that I went to the "new" bank (they actually closed the branch that I had been dealing with because they had an existing one nearby) to make deposits into both my personal and business accounts, they messed it up. They put money into my personal account that should have been put into the business account. That lead to overdrafts on my business account which they paid, but charged a fee to do.

When I went back to the bank to find out where my deposit was, they told me that it was my error, and I had deposited the funds into the wrong account, even though I gave them copies of the deposit slip. They agreed to give me a "courtesy credit" on my account for the fees. I had to write a personal check to the business account to cover the money that was supposed to have been originally deposited into the business account.

When I asked for the copies of the deposit slips back, the woman mysteriously could not find them. They wanted to destroy the evidence of their error. I am not stupid enough to bring my only copy of anything to a dispute, and I told her that it was not a big deal, I had additional copies that I would be sending to the corporate headquarters. Her face dropped, which told me that I could not trust the employees there.

I went the same day and opened a new business account at a different local bank. As soon as that was done, I wrote a business check on the M&T account, leaving a balance of under $5.00. I also went to my credit union, and opened a checking account there for personal use. (They do not offer business accounts.)

Before the end of the statement cycle, I went into the "empty" bank and closed my accounts. Three weeks later I got a notice that I owe fees on my business account, that they had not posted when I had closed the account. For six months I got letters and phone calls demanding payment. A letter from my lawyer seems to have gotten it straight, but in any case they will never see another dime of my money.

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Terrible Service, Horrible Consumer Relations
By -

SINKING SPRING, PENNSYLVANIA -- M&T Bank (4830 Penn Ave, Sinking Spring, PA 19608-8601, Contact ** 610-776-6424) has joined the masses of banks forcing exorbitant overdraft fees on consumers, even when the overdraw is their own fault. In one case, mine, the phone representative--who is apparently held to no responsibility--said my account was fine, and I intended on closing the account entirely.

When I attempted to close the account, I was instead informed I owed them hundreds of dollars. Their manager promised to fix it, then disappeared for six months. Every subsequent attempt to contact was rebuffed until I received a collections letter for almost $1100! That's over a thousand dollars in overdraft fees when the bank was at fault.

Upon contact with M&T phone representative around 05/1/2010, was told that all current balances were okay and explicitly told that no charges would come out of my account. One week later, received $250 in charges. Upon speaking with the supervisor for previous phone representative around 05/10/2010, was told that clearly that I was either lying or wrong. Contacted local bank and district managers to clear up the situation. Their phone representative caused the issue with an inaccurate misrepresentation.

Was told by **, Administrative Vice President, around 05/14/2010 that he understood and this issue would be cleared up. He passed it on to ** at the local bank. A month later around 06/07/2010, I sent an email to ** asking for an update. I did not receive any response. Around 09/23/2010 I received a collections bureau notice that I now owed approximately $1100. This consists mostly of overdraft fees, extended overdraft fees, and late fees. The actual overcharge is unknown.

I had offered to pay the amount overdrawn, and was rebuffed and told to pay the overdraft. I asked for a courtesy refund, and was told that they could refund less than half of the fees. I refused. Around 9/24/2010 I was contacted by the bank vice president stating that since I refused to accept a partial refund they consider the case closed.

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M and T Bank Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 23 ratings and
53 reviews & complaints.
Contact Information:
M and T Bank
345 Main St.
Buffalo, NY 14203
1-800-724-2440 (ph)
www.mtb.com
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