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M and T Bank Consumer Reviews - Page 2

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Nightmare - Jumping Ship!
By -

I will start by saying that I NEVER write reviews. Good, bad or indifferent, I never write them. I have no good reason or excuse, I just don't take the time. However, this time I have pushed to the point that I think people need to know before they sign on with this bank. I opened a car loan with M&T this past June and have had nothing but headaches since. The first month's payment was made at my local branch. I had to wait in line for almost 30 minutes to make this payment (with no apologies for the wait) so I decided I would make the payments through my bank's online bill pay.

I sent the September payment out a few days before it was due and did not think about it again. I received a past due notice yesterday and immediately called M&T. The customer service representative was shockingly rude and totally unwilling to help. I told her my story and she said, "Well, the payment is not here." I asked her to investigate a little to make sure that there were no errors made. She just kept repeating that the payment wasn't there. Infuriated, I hung up. I called my bank this morning and they confirmed that payment in the form of a bank check was sent out on the 8th.

I called M&T back and explained again the situation. This woman told me the same thing the lady last night did, "Gee, the payment isn't here." I told her that I understand that but I am looking for some basic customer service help. I asked her if my bank sends proof of payment can they waive the $49(!!) late fee. She said proof of payment does not mean anything to them because the payment has not been received. I then asked if they would waive the outrageous fee if, when the payment arrives, they see that it is dated 9/8/11. Her response was that a machine processes the incoming payments and nobody will see or note the check date.

I suggested that there is a possibility of an error on their end and maybe my payment was mishandled by "the machine." She told me that was not possible and that she was not able to go to Maryland from Delaware to hand check all the mail to find my payment (yes, she really said this to me). I have not been this furious or disgusted with "customer service" in a long time. I reminded her that this debacle is affecting my credit rating. She assured me that this issue would not be reported for another 14 days. I am speechless.

Customer service 101 would suggest that you tell the customer you will notate the account that payment is on the way and when it arrives we will verify the payment date and adjust the fee accordingly. I have worked in CS for many years and treating customers that are spending their hard earned money with you like they are liars is the fastest way to lose respect and their business. So, this weekend I am moving my business to a different bank. STAY AWAY FROM M&T!

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Let Me Save You Some Money... Don't Deal With M&T's Irresponsible and Unorthodox Methods
By -

I don't recommend M&T at all. I called in for a stop loan payment on my checking account that is automatically withdrawn 2 weeks in advance and to have some kind of payment book or mail delivered to me so I can get them the money. This is all because that I'm vacationing in California for a while and M&T doesn't exist out here. So the customer service gentleman told me everything was cool after I gave him the information he asked for to complete the task. Down the road I hadn't received any mail and went online to check. Sure enough there's a overdraft of $81.92 and the loan payment normally of $45.71.

So I called their very rude customer service and explained things very rationally and calmly tho no lie I was extremely pissed when they were telling me there was no record of anything and there was nothing they could do. I spoke to the woman very nicely even tho she was a very rude customer service representative about the situation and I just wanted to reverse the charge that was made and have the paperwork that I needed to make the payments sent to me to California from Pennsylvania so they could get their money. I just didn't want the overdraft charge due to MAYBE SOMEONE POSSIBLY HADN'T DONE THEIR JOB???

I eventually spoke to a supervisor and explained it to her. She was even more nasty. I talked to her about the gentleman who possible hadn't done his job but she would not have any of my side of the story. Throwing bank regulations and policies at me raising her voice every time I would try to get a word in. As there was no proof except the time I called it in which should be proof enough that I DID speak to this gentleman. There are many things they could have done for me and we could've worked it out but M&T throws a fit over a small $37 overdraft fee that they lost my business once I pay them the $81 I "owe" them.

Most customer service centers and bank personnel respect those customers who try to understand the banks side and not scream at employees when something goes wrong. Most bank employees will try to help you and do what they can if you present your case nicely... Not M&T. My advice I was being responsible with the knowledge I was given. I was respectful and courteous to the staff because if I was them I wouldn't want someone screaming at me either. In the end you just get stepped on by M&T. Worst bank experience but it's just my opinion.

Aside from the above statement, very nasty customer service, tons of hidden fees and fine print, takes forever for a check or transaction to clear, employees don't have any compassion or common sense; they are a slave to the bank and will spew the regulations at you till they pass out. M&T is by far the worst bank I've ever dealt with and this experience is just one of many problems M&T has given me. Save the trouble and go elsewhere.

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How Banks Are Robbing You
By -

SAYRE -- My wife is disabled and needed to find a bank for everyday use, nothing special, we are all forced to use banks in this day and age and should not be subjected to unreasonable NSF fees. She had kept at least $40 in the balance since 12/2/2009 and on 12/24/2009 she had a balance of $47 and made a deposit of $61. When the deposit was made the receipt given had the balance blacked out by the teller, and no explanation was given.

Then she wanted to get some groceries and the card was $0. I went online and got a copy of the account for the past 30 days and found not one substantiated NSF fee and the balance was $108. There were no debits and she uses no checks, only the card. So the first NSF fee was on 12/24/09 with a balance of $90, then another at $18 fee with a balance of $72 then another for $18 with a balance of $54, and yet another $18 with a balance of $36.

Then on 12/26/09 a PayPal direct payment was in the bank of $80, and the bank did not post it until 12/28/09 at 5:00 pm. No word from them at any time that the account was being drained out of nowhere, until I found out about it from the printout from the online banking. They refused to waive the fees, and said that everyone does this at the holidays. Yeah right I really spent a lot for Christmas after they took every cent I had plus all my deposits and are still charging fees for checking the account.

They said I tried to get money from their ATM when I could not even get a balance without incurring a $37 fee. Who the hell do you banks think you are? If I went into someone's account and stole funds I would be prosecuted, but the banks are above the law and so is the Fed. They are all in the game of bankrupting the people for control of them. Do the research about banks and all the filthy tricks with the books to make it look like you were spending the money, and they are innocent of wrongdoing.

My daughter tried suicide on the 23 of Dec, and was sent to a hospital 155 miles away, and we could not even visit her for Christmas Day, and as far as any presents or food for Christmas? Well we had to beg at the Salvation Army for a box of food. All because of banks illegally taking fees from anyone that they can set up the figures to gain the maximum fees.

We should all do the same thing to them, we all should put a run on the banks in one day, and close them all down. That's right we all should go to the bank on the same day, and close your account out, where would they be then??? Sounds like a plan to me, how about you? This bank is not the only bank doing us in, all the banks are set up to control all the money they handle, and when they cry that they are losing money, who bailed them out with our money??? Obama of course, he's the head of Wall Street and does what Wall Street tells him to do.

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Worst Company Ever - Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO NEW YORK -- Hello. This is a horrible company. What they did to our family has me disliking them more than anyone I have ever dealt with. I became nervous and worried all the time by what they did. They would not let me pay any mortgage payments. They refused to take our money. And they forced us towards foreclosure. I did not understand why they would not take my money. It is evil. There is no other company as horrible as M&T and Rene Jones should be ashamed.

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Unprofessional Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HILTON, NEW YORK -- The manager of the Hilton, NY branch is unprofessional, incompetent, and lies about his dealings with customers. It is a shock that M&T Bank allows such inept employees to have dealings with customers, and to be put in charge of the bank. Don't do business with this bank branch or you will end up losing money.

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Service Charges 24.95 Per Month
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO, NEW YORK -- My bank was taken over by M&T Bank. They advised me if I have my payroll check direct deposited in my account they will credit the account $150.00. Never happened. A service charge of 24.95 for the month appeared. Talk to the branch the called the main office no credit. What did happen. I closed the account. Don't use this bank thieves.

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Worst Bank Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARLINGTON, VIRGINIA -- Thieves. The attorney general's office needs to investigate this bank. They are as vile, evil as evil gets. I cannot fathom how they stay afloat. They're rote response: 'There's nothing we can do," They spend an awful lot of energy making enemies of their paying customers. Bad business. Bad bank. Their corporate staff should be in jail.

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Bank Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- The worst bank I ever dealt with. They charge ATM fees at their own branches. Statement fees without any notification of being charged. Called to have fees refunded waited 30 minutes on the phone and they were rude and said, "Absolutely not." I am closing account and filing complaint with Better Business Bureau and consumer complaints.

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Incompetent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- Unable to do a simple transfer from one account to another. Took 3 hours, they gave up and said they would get corporate it to do it later. Their it form for doing the transaction is bizarre and too complicated and either the bank replied or the form forced an incorrect entry. No way to change anything after the bank rep screwed up or the form did it. Then they tried to fix it with a second form to fix the differences. Could not process that one at all.

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This Bank Should Be Put Out of Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NIAGARA FALLS, NEW YORK -- If you plan to use your ATM card abroad, be aware that it will NOT work. If you call their card center and tell them your travel plans, you will be assured that the card will work, but it will not! This has happened to me twice now, while there were no problems with my wife's KeyBank card. Also, if you plan to have any kind of direct deposits from abroad, they will charge you a service fee, while many other banks will not.

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M and T Bank Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 23 ratings and
53 reviews & complaints.
Contact Information:
M and T Bank
345 Main St.
Buffalo, NY 14203
1-800-724-2440 (ph)
www.mtb.com
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