Repeatedly, I have posted Company Responses to MyThreeCents on behalf of the company I represent. When I click "Submit", I get a message that says, "The response will be posted within 24 hours." However, that is not true. I have now been waiting more than 6 weeks for them to release my response. I've even submitted it multiple times to no avail. For a site that is supposed to be about customer service, they sure don't walk the walk! If you are going to have a site that lets consumers review businesses and allow companies to respond, then you should do your job and release the company responses in a timely manner.
I just came back on after several years away and notice that everything has changed. There are no star ratings for users, I can't pull up my old comments, some of my old reviews are missing. I still love reading some old reviews now and then and don't care about the ranking system, but I wanted to read some of the old reviews I may have commented on just because.
I understand that My3Cents did a wonderful re-design on its website. I have no problem with that. However, I loved to check latest reviews at http://www.my3cents.com/latest_reviews.cgi which I bookmarked it. I loved to read latest reviews daily from glance. That link is not available anymore. I would love to have that feature back if possible.
Thanks, Susan, for responding and resolving it.
Thanks for the feedback. We apologize for the confusion of the latest reviews page missing. After the redesign we combined the latest reviews logic onto the homepage, and added a "Show more reviews" button in place of the previous latest reviews link.
We can add a redirect to forward requests to the old url to the new homepage. Hopefully that will fix any broken bookmarks!
Thanks again for the feedback.
I know My3cents would always be interested in assuring their site is valuable. What I want to convey is that what makes My3cents one of the best advocate (a.k.a. ** sites) is the open and uncensored exchange. The administrators only delete what should be, foul language, or offensive material. You guys do not get involved with playing judge and jury on who is right or wrong. I for one appreciate that.
If someone wants to come to a public site and trash an individual or company, then they opened their affairs to the public. If people agree or have helpful suggestions, then the intent of the site is being fulfilled. If their complaint is unwarranted or ridiculous, well then they will be told. They were so anxious to bring it public to start with. Can't stand the heat, stay out of the kitchen, right?
What I am stressing is don't be afraid to let readers post negative comments to complaints as long as they don't cross the line. Someone posted as anonymous a complaint about our Safford ** friend and stated they were no longer visiting this site because of him. If that is how they feel, "don't let the door hit you on the way out." Sure, Safford is not adding any value here while he trolls, but there are still people with NCO and other concerns that are getting their complaints heard and even getting helpful feedback.
I know I have done my share of flaming, mostly as of late since Lenny from Of Mice and Men has been around, but before I only would when it was a "ya just can't help it". I also just read, vote on occasion and when I feel I can help, add positive information.
The abusive threads really are all starting AND being fueled by one **. Pull his complaints and all his rambling add ons to existing posts down. He'll lose his steam and go away. Remember, his whole complaint is about something that happened a year ago anyway. Leave the way you run this site as is. You do it well and fair. If you kick everyone off who flames a bit, you'll lose loyals and be just another gripe forum - boring! Just my 3 cents. :)
I've been surfing M3C for about a year now. I've posted a few reviews and I've replied to a lot more. Among the reviews that I've read, I've come across a lot of the same issues and I thought that I would give a bit of advice to the new posters out there.
Don't write angry. When you come home after having a lousy experience, don't automatically hop on to M3C to tell the world. I will guarantee you that you will only sound like a raving lunatic. Take a walk, blow off some steam, sleep on it. Do whatever you have to do to calm yourself down. Then, if you still feel the need to write the review, go ahead. Hopefully, the time that has elapsed between your experience and writing the review will allow you to gain a bit of perspective and allow you to write a fair and accurate one.
Use good grammar and spelling whenever possible. Everyone has the occasional typo or run-on sentence. I know my grammar isn't perfect either, but I try to read my review before I post so that some of the more obvious errors will be flushed out. Some of the long-time members here can be a little harsh when it comes to the blatant stuff (not that that excuses them).
Give details. Just saying that the food at Joe's Hamburger Stand sucks, the service is slow and the waitresses are rude is not enough. You need to describe exactly what was so bad about the food, how long it took them to give you service and what exactly the servers did that you perceive as rude.
Leave the race card in the deck. It doesn't matter if your review is clear, precise and grammatically correct. The minute you mention that the person who offended you was black, white, Asian or purple with green spots; you will lose all credibility with other people on this site.
Try not to be offended by the people who reply to your post. On the same token, try not to offend people when you post on their reviews. Don't call people names and don't get upset if people don't agree with you. Just as you are entitled to your opinion, others are entitled to theirs. If you don't like it, turn off replies in the options. That way you won't be offended.
OK, that's all I have right now. If anyone else has some tips, please post them below. I promise not to be offended! :)
Good advice. Thanks for sharing!
My3Cents.com does the Internet community a great disservice by accepting and publishing anonymous complaints. This opens the door for every kind of foul play and criminal activity. Among other things, it give disreputable the opportunity to slur their competitors and perceived enemies with being held accountable for their claims.
If someone will not give their name when complaining, they have no right to have their complaint published, especially when they are trashing the reputation of good citizens and legitimate businesses. At the very least, My3Cents.com should make it just as easy for someone to respond to a complaint against them as it is for a complaint to be filed. That is only fair. Without an opportunity for a response, My3Cents is just publishing one side of the story, and becomes party to spurious, unfounded complaints.
The complaint filed against me and broadcast by My3Cents.com is false and injurious to my reputation. The issue in the complaint was reviewed by both the Northeast Florida Better Business Bureau and the Consumer Complaints Division of the State of Florida and found to have no merit. Those reviews are a matter of public record and anyone interested can read them.
In my professional opinion, the person who filed the complaint against me is mentally and emotionally disturbed. I invite anyone to go to my website ** and check out my academic record and 20-year reputation as a career counselor, then compare that to the ridiculous anonymous complaint filed against me.
I respectfully ask that My3Cents.com remove the complaint on their website. Note that it dates to 2002 and the complainant did not give his name. For the record, his name is **, and if you will contact me, I will provide copies of the professional work I performed for him and leave it to you to decide if the quality meets professional standards.