NEW JERSEY -- First the salesperson says the Mohawk product we chose was made in USA. What product got here clearly marked "Made in China". Floors were installed 7 days late. My wife steps down and there was a loud pop. A nail or stone a rock popped out leaving a hole on. Contacting NFD we were told to send 10 pictures via email in installation dept and they would respond in 10 days. They took my deposit and wanted the balance before work was done on day of installation. Will I ever use NFD or Empire again. No way.
MASSACHUSETTS -- Pierre came to our home to meet with us, he was courteous, professional, and helped us choose the right carpet for our home that met our needs and was within our budget. The customer service department was helpful in rescheduling our installation to an earlier date, and on the actual date, the installation crew did a very nice job. We are very happy with the carpet and the experience.
WARWICK, RHODE ISLAND -- We had such a great experience using National Floors Direct to put carpet in our bedrooms. We were contacted within 24 hours after inquiring about their services to set up a time for a free in home estimation and they worked around our schedule. When the guy came to do the estimate he was very polite and professional. He helped us pick out the best carpet for our expanding family. They did a great job with reminding you of your install date and time.
When the carpet was installed they did a great job. They moved all of our furniture, and put everything back when they were done. They even vacuumed up afterward to make sure it was clean before they left. They did an amazing job and made sure we were happy before they even left. My husband and I are so happy with our new carpets! We would recommend National Floors Direct to all our friends and family!
TOWNSEND, MASSACHUSETTS -- I was pleased with the professionalism and knowledge of the sales representative that came to my home. I was looking to have carpet installed in two rooms, which included moving furniture and removing the old rugs. I was happy with the variety and quality of carpet to choose from and made my decision that day. NFD honored their "Beat any Price" offer. We set a date for installation.
On the specified date the installer showed up promptly. He was polite and knowledgeable, checking with me before starting that the carpet was indeed what I had ordered. It was. I was impressed with the care he took moving my furniture and how after the installation everything was put back right where it had been. Good job! I've had my new carpet for three weeks now and couldn't be more pleased. Installation was well done and the carpet was exactly what I wanted. I would recommend National Floors Direct to anyone looking for carpeting.
WEST HAVEN, CONNECTICUT -- I would like to express my thanks to your company. I had a very good experience having a rug put in my bedroom. I saw your ad on the internet. Put my name in to make an appointment & immediately received a call confirming my appointment. Person arrived on time. Very informed person. Answered all my questions. Picked out rug. Made date I wanted it put in. 3 people arrived that day, 15 minutes early. They did a very professional job. No mess. Put everything back. Very nice people. I have already referred 2 customers to you. It's never been my favorite thing to have done but you made it a good experience.
SWANSEA, MASSACHUSETTS -- The guy who initially came to do the measurements and help us pick out carpet was smart and very helpful. His personality really helped make the experience one that we will remember because he was so friendly and helpful! The installers were great too. They had me confirm the carpet before they started putting it in which I thought was smart! All in all I would definitely call again! Turnaround time was quick and we are pleased.
FREEHOLD, NEW JERSEY -- Our experience with National Floors Direct was very good. We recently had a beautiful vinyl plank floor installed in our daughter's bedroom, Our experience with Floors Direct was excellent. The estimate that they give includes everything, no hidden fees and charges which most companies have. We had 4 estimates done and the other companies constantly had various add-ons to their original price. The installation was seamless, removal of carpet and furniture and installation was quick and neat. I would recommend National Floors Direct to our friends and family. I would use your services again in the future.
WARWICK, RHODE ISLAND -- Hi National Floors Direct, Sharon and I wanted to let you know how happy we are with our new carpeting. The whole experience has been great. From our initial call to the salesman coming to our house and the installers. Everyone has been great and we were constantly updated on the process. We especially liked how fast the new carpeting came in and how easy it was to work with our schedules to get the new carpeting installed. We love the color and all the samples that we had to choose from. The carpeting is very comfortable and everyone who has seen it loves it! Thanks again and if we can help with any surveys or pictures please let us know.
NORTH ATTLEBORO, MASSACHUSETTS -- My husband and I just had prefinished hardwood floors installed in our addition. NFD installed them on a staircase, in a master bedroom, and in a closet. The floors look absolutely beautiful. We ordered our own baseboards which NFD installed with ease. Our installer worked very hard to make the stairs flow nicely and asked for our feedback on our staircase throughout the way. He spent time using the putty to cover all of the nail holes in the installed floors and wiping them down.
Afterwards, he even used putty to cover holes in the floors from our last installation of hardwoods in our TV room (where we used another company). He was extremely thoughtful in asking for our feedback. He did a great job cleaning up after himself. We would definitely considering NFD with future installations!