BOCA RATON, FLORIDA -- The previous reviewers are absolutely correct in their claims against NCOA (www.joinncoa.net). I had purchased my plan through Letstalk.com and had only wished I'd known what sort of insurance I was purchasing, or had seen these reviews in advance. I filed a claim over 3 weeks ago and have received few details regarding the phone I seemingly sent to the great beyond. This is well beyond their advertised claim of an average turnover time of 5 days. Customer response/service has been non-existent, as I've left over a dozen voicemails or have been told an "accounts manager" would be returning my call.
I've received numerous false dates regarding when I would be receiving my phone, and finally took it upon myself to call and deal with the outsourced cell phone providers to get any information. Dealing with them has been an absolute nightmare, and we have to take action against this blatant insurance fraud. First, if they have your phone, try contacting them at the numbers below. Do not bother with the 1 800 number as it will always direct you to a voicemail message and they will never respond to your calls. **. The "supervisor's" extension is **, but I've never gotten through.
Also try calling the outsourced agent if you sent your phone in for repairs (Wireless Revival, for example). Their number appears on the RFS info sheet you sent with your phone. Next, if you have been wronged by them, as clearly others have been on this website, we need to act. After (or if) I ever receive my phone I will be filing taking action. Please join me.
First, file a complaint with the Better Business Bureau. The company is located in Florida (mailing address below). FYI, there are over 155 claims against them through the BBB in the last 36 months alone. ** Next, Florida has an official Division of Insurance Fraud which accepts claims and investigates them. This is the real legal recourse as the BBB holds no true power.
Finally, call whomever sold you the policy and urge them to stop selling NCOA policies. Threaten to include them on these reports to the Division of Insurance Fraud and the BBB, or see if there is a similar Division in the base state for your cell phone company. Take action now! Let's shut them down. And did I mention the Division of Insurance Fraud offers Rewards? National Cellular Owners Association. PO Box 273566. Boca Raton, FL 33427-3566.
SALINAS, CALIFORNIA -- Several Months ago my wife and I purchased phones and insurance (NCOA) through Wirefly. My phone was damaged and was no longer working. I contacted NCOA through their website and was give an "NCOA Reapair Approval Letter". I shipped my phone Priority Mail on 5/24/06. After several attempts to check the status of repair on the NCOA web site I emailed their support dept. I did not receive a response, so, I emailed them again. Of course, I did not get a response. I have placed two phone calls leaving my contact information and...no response.
Where is my phone?!?!? I have found several complaints on "my3cents" as well as other web sites. Anyone filed a lawsuit yet? Monday (6/12) I will check with the post office to confirm delivery of the phone. Afterwards I am filing a complaint with the attorney General.
BOCA RATON, FLORIDA -- Yes, I purchased an insurance for my phone from NCOA and well it's good for nothing! It gives you information on what they'll cover but don't be fooled. ALL THEY DO IS TAKE YOUR MONEY and PROVIDE YOU WITH NO SERVICE!!! Please do us all a favor AND IF THERE'S ANYONE WHO BOUGHT OR IS IN NEED OF BUYING a cell phone, TELL THEM NOT TO BUY INSURANCE FROM THIS company... SPREAD THE WORD and for all of us who were ripped off, can't we all do something about this!!!