MICHIGAN -- Neopost has the worst customer service I have ever experienced. We had a meter contract that was up so I decided to upgrade since we are doing much more package shipping. The postage meter that I chose for the upgrade was misrepresented by the salesperson so I asked to break the contract and send it back due to being misled.
I cannot break the contract without paying the remainder of the 36 month contract (35 months). For any issues you may have, it is nearly impossible to get an answer if you go through the website email system. If you call you are put on hold for very long periods of time. Regular emails to specific people are ignored for days on end. DO NOT use Neopost/Hasler, you will get burned.
SAN CLEMENTE, CALIFORNIA -- Company representative discussed new lease since mine was expiring in 6 months. Company renewed automatically and stated that the representative was not an employee but an independent contractor. I have done everything for the appeal but cannot get a response from the company. I am on hold for long periods (been on 20 minutes so far as I write this review) and when you get through, there is no help. They take my info but no one ever gets back to me. I am looking at legal action against this company. They should not be allowed to get away with this. Will be contacting the state legislature today about them as well.
TAMPA, FLORIDA -- Although we paid our bill on the due date of 4/27/2018 it was not credited to our account until 4/28/2018 because Neopost is located in Eastern Time Zone and it was after 5 PM EST. Because the bill was considered one day late, we incurred an outrageous $39 late fee that Neopost refuses to remove! They also charge a fee to make a payment over the phone. We will begin shopping for a new postage meter provider immediately.
WASHINGTON, DISTRICT OF COLUMBIA -- The biggest problem is adding postage. If you have bulk mail to apply postage to, you should add postage way in advance. If you don't, you risk facing technical issues, such as constant error messages on "connection to server lost" and other related errors. Don't bank on calling customer service because you will be on hold for a while.
When attempting to call, try early in the morning, but that depends on what time zone you work in vs Neopost's customer service time zone. Such a headache. The online "MyNeopost" account does not show the balance that is reflected on the machine and I find it pointless except for invoice payment recordings. Otherwise, I wouldn't put stocks on Neopost because it's crap.
OLYMPIA, WASHINGTON -- The customer service at Neopost is a disaster, as most everyone leaving comments here agrees. The reason is due to the fact that customer service at Neopost is fragmented between six to eight different departments. What you thought was just one issue actually requires three or four phone calls to resolve. You will be on hold for a long time for each of your calls. If you have time for that, then go ahead and use Neopost. That is just the beginning of a whole list of complaints I have. We will no longer be doing any business with Neopost.
KAILUA KONA, HAWAII -- Old Neopost machine broke down so I got a new one - sales representative made numerous promises as to efficiency and performance of new machine that were all broken promises. When I called the sales representative his attitude was "so what" then he just hung up the phone on me. Installer was 5 hours late to appointment and his excuse was he lost my phone number - then the new machine did not function and installer blamed the sales representative and the sales representative blamed the installer.
When I called their boss I got no satisfaction but merely a bunch of double talk with no clear resolution - yes this company is terrible - unfortunately they are the only game on town and they know it. They are sadly a very big disappoint but they just do not care about providing a good service - bad bad bad. But I am just stuck with them.
When Neopost convinced us to contract their product, no one mentioned that their ink cartridges would arbitrarily quit working even though they were full of ink. Had this been mentioned, we never would have used their product. Would anyone buy a tire if it automatically went flat after one year regardless of use? I believe selling such a tire, without disclosing that fact, would be a deceptive trade practice. In my opinion, Neopost's failure to disclose their machines would intentionally no longer operate with a cartridge full of ink is a deceptive trade practice and a good lawyer should file a nationwide class action. Maybe then Neopost will learn its lesson.
TAMPA, FLORIDA -- First I'd like to say that I am in a contract that I am locked into for a while longer. Their PO Box must be very slow at receiving payments. I am always late on this bill because I do process my payments at the last minute to use the company money as efficiently as possible but my payments always take the longest to receive by Neofunds by Neopost. Therefore they get you for flexlimit protection fee and possibly a late fee.
On 1/12/17 my payment was not over my limit and it was received paying off the balance at that time (before the due date) and still a flexlimit protection fee came out on same day. Customer service told me that the payment online takes 24 to 48 hours to process. I asked if the payment has to be received before the due date and she said that is how the cell phones handle their receivables. I said "No if I pay on due date it is shown as paid on that day, it also happens that way on my credit cards." I do not have a problem with any other company as to how I process payments nor do I receive all these extra fees. It is one fee or another for Neofunds by Neopost.
NEW JERSEY -- I am going through the same thing as "By Ahleana - 10/27/2014". Trying to cancel an account that is past the 36-month contract date, and they are still telling us we owe a "PAYOFF". There is still $130 of postage on the machine - they owe US money! I began this Odyssey back in early summer of 2016. It's now over 8 months later, and I am once again sitting on hold trying to resolve this and send back the machine.
I have spent a total of over 4 HOURS on the phone on hold. They just keep shuffling me to someone else. It's maddening!!! DO NOT USE NEOPOST AT ANY COST. You will SURELY regret it. By the way, the employees hated the postage machine from the day it arrived. It is big, clunky, hard to program, and a general pain in the ass to use!!!
ONTARIO, CALIFORNIA -- This company is truly horrible, no one knows what they are talking about. We were paying every six months, and getting our bills 2 months late, and then getting bills every one month. The people are rude and stupid, do not know anything about the product, and hardly know English. The manager is worse than the employees. DO NOT RENT THE POSTAGE MACHINE. You will regret it. Terrible terrible place, hope they get shut down.