CAROLTON, TEXAS -- I can't wait for my lease with Quadient/Neopost to end, but looks like 2 more years. Leased the machine for a new office. The first machine they sent was almost impossible to reload postage, went through ink like mad, and finally, at the end, went through 5 (not kidding) remanufactured machines. I was finally told that the model was too small for my needs, and then they upsold me to an IS330. Things worked out well for almost exactly a year. Ink is needing to be replaced (although I was told it would last for 18 months or 7500 pieces. We might have run through 1200 pieces.
Biggest problem is that it won't print high value postage. It deducts the amount, sure enough, but only prints the bottom half of the "stamp". Post office won't accept it, because they can't read the amount. I have lost over $100 in postage. Cannot get through on the 800 number. You can wait for hours. Emailed the salesperson who told me that you have to call the repair number to get a refund, but repair never ever answers. Now I take high price envelopes to the post office, so why do I have a machine. Machine now wants a new $200 ink cartridge. I feel stuck. Can't talk to anyone. Can't get service. Don't want to spend $200 on an ink cartridge for a machine that shouldn't need one yet, but I have another 2 years to wait. You can be sure that I won't renew through this company.
MESA, ARIZONA -- From onset of change to NeoPost who promised to beat Pitney Bowes prices, the discounts never materialized. The machine never worked right, it took about three years and a unholy fit to finally get a new machine computer part. Now machine works. I accidentally made a overpayment by adding a zero to my payment, and they simply won't refund it -they say they will but make the process so slow that with each bill cycle they require a new application, and that takes insufferable calls and multiple emails -so they are a rip off intentionally and very slow, very unprofessional (they already have a credit on top of that payment).
On the calls reporting problems, when you get to a person they have no "record" you have ever called and complained. That is outrageous. The service and machine is so bad that it is cheaper to just buy stamps as the discount is not present, the ink printer cartridge dries quickly and is overly expensive, the slowness eats up employee time and it is faster to just go to the post office, the service eats up valuable and costly employee time going on thousands of dollars over a three year period of suffering with this company and they won't return my over payment being greedy and unethical. As I see it as they have had use of my money exceeding $1000.00 and won't return it. And, now they apparently plan to sell or otherwise appear to sell to likely avoid responsibility for poor acts and to take money they did not earn. Run.
The machine they sent would not work with my current internet system set up. The sales representative guaranteed that it would work smoothly with my wifi setup. Machine arrived and is not wifi enabled. They sent a wireless router that would not work with my secure system; their tech support had no idea how to set it up or get around the security. My IT support said it will not work and would interfere with our set up. The sales representative said he would cancel the contract and send a return label to arrive within 4 weeks. I have been promised every month via email and phone that they are "expediting" the return.
Finally I received a letter that stated they have canceled the contract but still no label. I call and email and I get "we are expediting the label" and I get yet another case number. It is literally like talking to a drunk person and their only response is "we are expediting." The letter states that I have to comply with the notice in 30 days and the cancellation will be void after that. But I cannot comply without a shipping label! They won't let me send it back, I have to use their label. I am now waiting for the label to be "expedited." So 10 months and not label; The representative today did say "it takes longer" with new contracts. Meanwhile they are charging me every month for the rental. They did say all fees will be removed once the case is closed. Don't trust them and avoid them at all costs!
PADUCAH, KENTUCKY -- Neopost is constantly trying to trick you into signing up for longer contracts and extra services. They have sent me emails that I need to upgrade my machine and contract - A YEAR BEFORE MY CURRENT CONTRACT RUNS OUT. Today I received a call from them and they told me that recently USPS has changed regulations and now every piece of mail that is not first class will need a barcode but they are here to save me and if I will just sign a form (contract) they will upload software that will help. LIE LIE LIE SCAM.
First the change to mail needing a barcode happened a few years ago. Second the software they want to send you is their shipping software called Neoship. Neoship is an antiquated piece of junk. It is cumbersome and will cost you $$$ and you are locked into a contract. You will do better using USPS online shipping which is FREE to use with NO CONTRACT.
They make it seem as if they want to help you and if you are not schooled in shipping it might be easy to fall for this. STOP! THIS IS A SCAM! THE POST OFFICE OFFERS FREE BARCODES! IF YOU USE USPS ONLINE SHIPPING IT INCLUDES BARCODES. You do NOT need Neoship. Unfortunately we have one of their machines and a contract for it but that will change when the contract runs out.
CARROLLTON, TEXAS -- Numerous issues with this place. Like others have mentioned, they screw you on ink cartridges by placing an expiration date on them. We have plenty of ink left but since it's been a year since we installed it, it locked up my meter and wouldn't work until I paid another $250.00 for a new one.
Then, they department that processes payments will not open them in a timely matter so you get that outrageous $39.00 late fee! I am in Cincinnati, Ohio and sent in my payment 10 days before the due date. It doesn't take 10 days to get things from Cincinnati to Chicago. But they slapped a late fee on me and noted that my payment was received the very next day. They held it out purposely! It's happened a few times. Just please save yourself headaches and use someone else!
TEXAS -- Hours on hold constantly transferred, disconnected, they do not understand what the appropriate meter is for a particular business, unable to answer questions correctly. No return emails or phone calls, horrible. One of the worst ongoing experience I have had as a business owner.
HUMETRICS, TEXAS -- Have been dealing with problem with NEOPOST USA for two years. In that time I have had over 15 calls to customer support since the machine will not work properly. They say that customer service is important but average hold time is over 20 minutes. They seem to have only one person on the customer support team. Now that I am going to be able to return the meter with no penalty they want to know what they can do to retain me as a customer. Offering all kind of incentive. If you are thinking about getting a meter from NEOPOST please be smart and save yourself a lot of headaches.
HILLSIDE, NEW JERSEY -- My employee attempted to cancel the service since the machine never worked. She was told that she could not cancel the service because we have a contract. Since she was a new employee she did not know the contract had expired. She indicated that it was too expensive, the machine didn't work and we didn't use it. They told her they would lower the monthly charge and sent her a form to sign that actually signed us up for another year. They're scammers and the equipment does not work and is too expensive. Better off buying stamps. DON'T SIGN A CONTRACT WITH NEOPOST!!! Check Better Business Bureau also... horrible track record...
MICHIGAN -- Neopost has the worst customer service I have ever experienced. We had a meter contract that was up so I decided to upgrade since we are doing much more package shipping. The postage meter that I chose for the upgrade was misrepresented by the salesperson so I asked to break the contract and send it back due to being misled.
I cannot break the contract without paying the remainder of the 36 month contract (35 months). For any issues you may have, it is nearly impossible to get an answer if you go through the website email system. If you call you are put on hold for very long periods of time. Regular emails to specific people are ignored for days on end. DO NOT use Neopost/Hasler, you will get burned.
SAN CLEMENTE, CALIFORNIA -- Company representative discussed new lease since mine was expiring in 6 months. Company renewed automatically and stated that the representative was not an employee but an independent contractor. I have done everything for the appeal but cannot get a response from the company. I am on hold for long periods (been on 20 minutes so far as I write this review) and when you get through, there is no help. They take my info but no one ever gets back to me. I am looking at legal action against this company. They should not be allowed to get away with this. Will be contacting the state legislature today about them as well.