SANTA ROSA, CALIFORNIA -- On Friday 07/25/08, Netease, in their finite wisdom, shut off our domain for email access. Our company is now unable to receive emails and multiple phone calls to the company have resulted in a major run-around in resolving this matter. The company outsources ALL of their customer service and tech support to India so you will not be able to reach anyone at the company location in Santa Rosa, CA.
It has been 4 days now and still there is no resolution to this problem with none in sight for that matter. The only resolve I have now is to move our host mail to another provider. The really irritating part is that this whole issue could have easily been avoided with a simple courtesy call to our company from Netease.