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NetFlix Unreliable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I registered for the one-month free trial back in February and proceeded to login on the smart TV. The movies didn't work, the streaming was terrible, within 5 minutes the selected showing froze. I proceeded to cancel my account online (and little to my knowledge... you are supposed to receive a confirmation email). As far as I was concerned my account was terminated.

We are now in July and my account has continually been charged every month. I called Netflix and spoke with customer service who confirmed there was no activity on my account and that this miscommunication when cancelling the account online is common. I was credited back July and told there would be no problem crediting back the other 4 months but that he needed to transfer me to corporate in terms to do so. Upon speaking with corporate I was told nothing could be done that they see activity on the account for March. When I asked them to state for me what the activity was and to send me a record they refused to do so.

As a customer I am entitled to this information, especially because I never used the account. How can customer service see no activity but corporate office state something different and not be able to back it up with facts?! What kind of customer service is that? At this point I don't even care about the money they basically are scamming from me but I want to make people aware that this company is unreliable and not reputable.

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FAQ Suspiciously Incomplete About Gift Subscription Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INTERNET, MISSOURI -- There is nothing in the FAQ about this being how the subscriptions work (I checked, read, searched etc before redeeming... just had a bad hunch it was going to be something like this). Just wanted to put this out there. If Netflix is going to do this it should be written and made plan and obvious - not only something the customer learns about after the fact. Just wanted the fact of this out there, so others were aware if they found themselves facing a similar situation. Nearly $100 potentially wasted depending on how long my house takes to sell.

Also, the fact that Netflix has no real customer service should be noted. All ** did was say how the system worked, tell me there was no one else I was allowed to talk to or who could contact me except her supervisor that she could 'Transfer me To' who could tell me no more anyway, and she never offered a solution except "sorry to see you go."

That's unbelievably awful customer service. Even without the issue of wasting the money spent on my gift this customer service set up would make it unlikely I would ever consider using Netflix again. There are plenty of possible solutions for this sort of situation, that Netflix has chosen to just go the route of, if it's messed up it's messed up don't let the door hit you on the way out - is appalling.

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Can't Be Trusted
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Yesterday I decided to temporarily suspend Netflix since my wife and I will be gone for at least 3 months off and on for the next 5 months or so. I suspended my account and received an e-mail from Netflix stating that we can watch their service until October 26th when my current subscription runs out. The e-mail also stated they would hold my current programs in the menu until I restarted their service.

Last night my wife and I were going to watch a movie and lo and behold, they went ahead and stopped the service immediately. Since I was paid until the 26th it only shows their contempt for their customers. It was Netflix that stated they will continue to allow us to view programs until the current subscription runs out. Needless to say, we won't be returning to them after the holidays.

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Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CALIFORNIA -- I have been a Netflix member for over 10 years. In the previous 9 1/2 years I have received excellent service and recommended several customers to their service (about 20 or 30 have joined Netflix). No More! In the last 2-3 months they have put all the new release movies on very long wait status even though I had the release at the top of my queue when released. I have been complaining to them during the past week. Today I talked to a supervisor who accused me of trying to get a free DVD because I pointed out to her that their policy used to be when they messed up they would send an extra movie to make up for their mistake.

I wasn't asking for anything, just pointing it out. Rude, very rude! She ended up hanging up on me saying I wasn't listening to her when the fact is she wasn't listening to me. Netflix is obviously experiencing financial difficulties and is trying different procedures to save money. Why don't they just tell the truth instead of making up lies? I owned Netflix stock for several years because of their excellent customer service. I would not recommend the stock or the service to anyone at this point!

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Outrageous Service
By -

LOS GATOS, CALIFORNIA -- I have been a customer since Dec 2004. I mailed 2 DVD's back on Friday and realized today I hadn't received any new DVD's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVD's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22.

I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone downhill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!! FURIOUS EX-CUSTOMER.

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Netflix Explanation Letter 9/19/11
By -

What your customers need in this economy is not to go up in price to receive both Qwikster & Netflix. In my opinion it's not your explanation that was needed. I got it when I was notified of the price increase and I dropped Netflix mailers as a result.

I also read in my local newspaper you are losing the ability to stream with Starz, which gives us more streaming choices. Both of these changes will lose Netflix even more customers. I'm already considering switching. Shame on Netflix to go up in price to receive the same services I was getting for a lower price. In this economy entertainment is the first to be removed from a family's budget.

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Movie Services
By -

I am super mad! Netflix raises their rates and then the next day I can't get service for several hours. What is going on? They started out as a great company that helped the individual who was going through hard economic times and an opportunity to ditch cable and then they raise their rates and don't perform. They're just like every other company that's out to make so much money that they don't give a crap about actually giving people entertainment to escape from the real world's daily problems at a price that the guy who really needs it can afford. Everything is for the rich. Does anybody care about the hardworking individual?

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Serious, Innovating And Reliable
By -

I've been a customer for over 4 years now. Never had a single problem. Billing has been impeccable, the DVDs come fast and the selection is quite impressive. I use the "watch it now" feature a lot. It's awesome and the picture quality is excellent. Sometimes I do keep DVDs sent to my home for an extended period of time. I was never charged a late fee for that. Right before the stock market crashed, I bought a bunch of Netflix shares because I thought the service came to stay.

Boy, was I right? I made money when most people lost. :) Back to the service, I do my part as a good customer. I make sure my card number is current and pay my bill on time. I change plans according to my necessity and they are very clear about all the rules. I was never overcharged.

As a matter of fact, I lost a DVD once and they charged me $25 bucks for it. I thought it was a little too much, but paid without questioning. A few weeks later I found the lost DVD and sent it back to them. My money was refunded immediately, which tells a lot about how fair the treatment is. In in other words, they are not looking to make the last buck on you. They want to keep you as a customer. In a Country like the USA, where customer service means time wasted on hold, rude representatives hanging up on you and plain and mean corporate greed, Netflix has been an oasis of reliability and respect for my consumer's rights. Good job!

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Very good company - if you know what you're doing.
By -

It's interesting that those who complain about Netflix don't take into account that they are responsible for not managing their account's payment date. It's very easy to blame someone else, instead of taking your own responsibility. Netflix doesn't need to scam people into staying, if you forgot the day your account is due for payment, if you forgot your password or credit card information, that is your own fault. Had you done the "adult thing", you would have properly canceled and nothing more would happen. People are just so quick to blame for their own carelessness.

When I signed up for the free trial, I wrote down the day my account is due for payment, I managed the DVDs that I got in the mail, and returned them when I needed. I never lost a single DVD, I never forgot to mail them back, and till this day, I've had not a single issue.

If you notice, most people who complain are those who lost DVDs, didn't care to cancel before the payment date, forgot their passwords or CC info, or their spouse forgot to cancel the subscription (but hey, at least they "thought" their wife did it- that makes it all better). If you want to use Netflix, make sure you know how to manage your account. Don't blame Netflix for your own mistakes.

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Netflix Seems To Be The Best Bet Price And Service Wise
By -

VISTA, CALIFORNIA -- We have belonged to Netflix for several years now. We gradually rose to the $ 40.00 Per month for 6 movies out at a time package. Occasionally, yes, we've had some bad discs but we've had great success with customer service and quick replacement. I was looking into DISH and cable TV, thinking of changing. But with all the problems with those companies I think we will stick with Netflix.

The only problem we had was people stealing the discs out of our mailbox and had to use a P. O. Box or Netflix said they'd drop us (understandably) but it takes too much time and gas to do it that way, also you are not really getting the turnover you are paying for if you wait till all disc are seen before you send them back and pick them up etc. So we are trying it again at home. The selection of DVDs are far beyond Cable, DISH and local rental stores. I do miss some of the local and cable channels. But I can have science, TV, old, foreign, strange, and Blockbuster movies at my fingertips. I think I'll stay.

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Netflix Rating:
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1.5 out of 5, based on 8 ratings and
36 reviews & complaints.
Contact Information:
Netflix
100 Winchester Circle
Los Gatos, CA 95032
408-540-3700 (ph)
www.netflix.com
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