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Netspend

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1.4 out of 5, based on 115 ratings and
193 reviews & complaints.
Company Profile
Netspend
PO Box 2136
Austin, TX 78768-2136
1-866-387-7363 (ph)
www.netspend.com
customerservice@netspend.com
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Scammed for $1,029 Told I'm Deceased
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN FRANCISCO, WASHINGTON -- They refuse to return more than 20$ from $1029 saying I'm deceased and to call the Social Security Administration.. Well I did and NetSpend is lying and won't listen to me or the SSA. They gave me the number for or even take 3 forms of photo ID including 2 state ID and passport.

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The Worst Experience EVER!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MESQUITE, TEXAS -- I went to a Chase ATM on Dec 3rd to get money off the card for rent because I needed to take off a large amount that I cannot get with cashback. The ATM machine had an error when dispensing my cash, which caused me to not be able to receive my funds, but NetSpend still allowed the transaction to go through. When I called the number from the ATM machine, I was told to call NetSpend. I called NetSpend immediately and was told to send the receipt I received & I would receive a credit while the claim was being investigated. The receipt I received from the ATM states, "We're sorry, but we couldn't dispense your cash", which clearly states I didn't receive my money.

The receipt also showed it took $243 from my account, which is the $240 withdrawal, plus the $3 ATM fee. I sent the copy of the receipt to disputedocuments@Netspend.com as advised to do. As soon as I got off the phone with the NetSpend agent, I sent the receipt received from the ATM. I called the next day and to check the status & was advised a chargeback was sent to Chase and they were waiting on a response from Chase. I called the next day, which is today and was told my dispute wouldn't be resolved until January 2nd, which is a month later. WHY would it take that long? They have the receipt showing I didn't receive the funds, yet I can't get my account credited!

NETSPEND IS HORRIBLE AND WILL NOT WORK WITH YOU. I have stopped my money from being deposited onto the card with this horrible company! The management is no help either! I will not do business with them if I were you, because when situations happen that are out of your control, they will not assist you as they say they will do. You will just be out of YOUR Hard-Earned Money. Times are too hard to deal with a company playing with your money! DO NOT GET A NETSPEND! GO TO ANOTHER COMPANY!!! THEY ARE HORRIBLE!

Company Response 04/25/2018:

Good Afternoon,

I understand your concern with what is going on with your dispute. Do keep in mind that because we do not own the ATM we have to wait for a response from Chase. We do have to allow them time to respond to your dispute. If you need further assistance or have any questions feel free to email us at social@netspend.com along with your phone number.

Thanks,
NetSpend

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Never Buy From This Company!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAVALLETE, NEW JERSEY -- I bought a card at a gas station after leaving Thanksgiving. Since it's Black Friday and all the sales for the holidays I wanted to get a Visa card since I don't have any other type of card. I put 300$ on that card at the gas station. I tried activating it online and it said I had 0.00$ on my card. So when I got home I called them, the guy asked for my social security number. I said, "No, I'm not giving that kind of information." He then said I can't use the card if I don't give it to him. I said, "Then how do I get my money back." He said that he can send a check and it will come in 7-10 days.

By then Christmas is extremely close and it really Doesn't make sense. I then called my dad in and the guy suggested that he should give him all my dad's information including the SSN. My dad said no. The guy said to call back when we make a decision. I called my mom. She said to look at the reviews to see if the company is legit. I did and all of them were horrible. But I took the chance since they already have my money that I need. I gave them my SSN. They then started making me write down random numbers. I asked what they were for and they said I have to send a picture of my birth certificate to that number. Now how sketchy is that.

I was so stupid to give them that number. For all I know they can hack me or what not. I'm gonna call tomorrow morning and try to get my money back. DO NOT GIVE YOUR INFO TO THIS COMPANY. I REPEAT DO NOT GIVE ANYTHING TO THEM!!!

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The Most Horrible, Unprofessional Customer Services Reps That Ignore Questions
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- I will never use Netspend service again, neither would I prefer anyone to suffer with horrible customer service and policies. The second week of October, I tried using my debit card that I rarely use for some gas at a local gas station. However my debit card would not work. That is when I called Netspend customer service (1-855-646-8848). I spoke with a representative the next morning and I have a screenshot of being on hold for an hour because they could not explain to me why my account was closed. All of my contact information is up to date but I received no call, no email, and no explanation.

I asked to speak with a supervisor number of times. Everyone ignored my questions. The customer service that day was so horrible I am forced to hold for hours speaking with representative after representative When told that I would speak with a supervisor my call had been transferred which put me back where I started after all that time wasted. Unfortunately my issue was not resolved that day. I lost an account with funds and no explanation, I lost a lot of time dealing with explaining the same issues, and mostly I lost my funds that were in the account.

Even though I was upset I verified my shipping address and the address on file with the 100th representative so they could ship my funds in the mail within 7-10 business days. It is now November 22nd 3 days before Thanksgiving and I had not received anything in the mail from Netspend rendering to my funds. As I said before a month ago, my information on file was up to date to my understanding because I called to verify the address and QA will support everything I'm explaining right now.

After speaking with the 4th representative I was informed the check had been sent to another state when I had called in weeks ago to verify the address. It seems I have to suffer because of their foolish mistakes. I am honestly frustrated and stressed with this issue. I've had way bigger issues that were taken care but as for Netspend, again, my issue is still unresolved. All of the reps sound computerized and my questions were completely ignored.

Since I had already been waiting for 2 weeks I have to wait 6 days from today before I can take time out of my busy day because of their mistake, to call them and say I don't know what, I'm a bit lost and felt mislead. After the 6 days I was told the check will be mailed to the correct address which will take another 7-10 business days. 10+10+6= 26 which will be the number of business days I will have to wait until my check, hopefully, arrives in the mail to the correct address.

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Undisclosed Withholding of Funds
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- I received a large check that went to Netspend direct deposit and they put a hold on it. Their terms and conditions on state that they will not deposit a check larger than $15,000.00. I filed a complaint with FDIC and told them to release that hold, they did within 4 minutes. But now they are refusing to close my account and lied when they told me I could go to any bank and withdrawal money.

The way I resolved my issue was when the representative answered my call I asked for their name, then I explained to them that I had in front of me the complaint form for FDIC which I now put their name on it and their career in banking would come to an end if they did not want to follow the laws of the FDIC and close my account.

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Blocked Funds on a Prepaid
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATTLE, WASHINGTON -- Bought a prepaid and put $20. Registered online and didn't want to put details such as social address etc so typed in numbers. Error Message: Cannot Activate Call CS. So I call in and after 37 minutes on the phone he stated he would activate for in person transactions only. I use a few days later and am embarrassed with a decline. Call in and am told card is blocked and they needed personal info which I was refusing to give them. They told me I could take it back to the store and get my money back. On the receipt it specifically states no refunds on prepaid card sales. When I told this to the agent he hung up on me.

I called back and they would not give me access to my card unless I provided them with my personal details and my other option was to have them mail a check to the address I put in which was **. You shouldn't have to give the same details to a $20 prepaid card to get access to your funds as you do to get a loan. Judging by my experience and other reviews, this company makes a percentage of their revenue in this shady fraudulent way. I'm out only $20 but how many are they doing this to?

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Honestly, Couldn't Ask for More
StarStarStarStarStarBy -
Rating: 5/51

AUSTIN, MASSACHUSETTS -- With all these terrible reviews I've read on NetSpend, I felt the need to offer a positive review. I've been a customer for almost 2 years and have used my account to its fullest potential. I pay a small monthly fee for unlimited use of my card at stores, direct deposit my paycheck into my account (which Congress through a day and a half early for some reason), and a month ago started adding to a savings account with them. From what I understand, it pays pretty decent interest on your average balance on a quarterly basis. Basically people, read the fee schedule. They don't mince words. It's a business that needs to make money to exist.

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I've Been Robbed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GROSSE POINTE, MICHIGAN -- NetSpend is A COMPLETE SCAM! I purchased a card and deposited my money over a year ago, and have not yet been able to activate my card or access my money. They put a hold on my card and referred me to the fraud department, and every attempt to appease the overseas idiots has been unsuccessful. They don't want to talk to you, or even listen to you, and definitely don't want to work with you to resolve any issues.

NetSpend has effectively STOLEN MY MONEY, and I don't know if I'll ever get my $500 back. The security protocols seem to be intended to prevent people from using the card, undoubtedly so they can steal all your money in "fees" over time. They are basically crooks and thieves engaged in racketeering, and my only hope is some eager attorney sees the potential opportunity of initiating a class action lawsuit against this criminal enterprise. It may be the only way I ever see a dime of the hard earned cash I turned over to these bloodsuckers. STAY AWAY from NetSpend!

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Netspend Is Trash!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNEAPOLIS, MINNESOTA -- I purchased and loaded a NetSpend Visa card just 3 days ago at a Walgreens, and I already regret doing so. The only reason I even purchased it was so that I would be able to shop on eBay since they don't permit MasterCard (my primary debit card) transactions. I won some rings on one of the auctions, and despite having enough to cover the amount of my purchase... my card was declined because there wasn't enough to cover my purchase AND their bs fee!

I had to write the er and explain the entire situation and promise them that they'd have their payment by tomorrow evening... I hope like hell they don't give me any negative feedback. Once I load this card tomorrow to pay for my eBay purchase, I'm finished with conning ass Netspend and their bs fees.

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Do Not Buy This For Someone As A Gift Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I REPEAT DO NOT PURCHASE THIS FOR SOMEONE AS A GIFT CARD! I was given this card as a gift. I went online to activate it and they want every last bit of your personal information including your social security number! Since I wouldn't provide this I had to call into the 1-888 number… When I wouldn't give the representative of some random company my SSN I was put back into the “call loop” where I got another representative who I had to give ALL of my information too once again.

That representative told me that if I'd just go activate it online I wouldn't have to provide this. Once I finally got to a supervisor I explained I was NOT giving this information, that I had been transferred without being told AND was told incorrect info. Sorry was her reply.

Now, if I won't provide my SSN I can use the card over the counter and not online OR I can get a refund. I elected the refund. With all the reps I encountered I had to verify the amount put on the card. Every time I told them $250.00. Now… my refund is going to be $210.00! I asked why, and Christina stated that is all that is on the card. I asked if there are any fees associated with this card, and she states only the one that applied when it was bought. BUT! After reading all the reviews I know they've taken a portion of money, and sadly, I didn't buy it so I have to trust this incompetent company. DO NOT DO BUSINESS WITH THEM! READ ALL THE NEGATIVE REVIEWS!

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