Nikon Consumer Reviews - Page 2

I was very excited when I first bought my Nikon in Jan 2009 for our 25th anniversary. I know it was on the expensive side. I was going to buy a Canon, live and learn. My boss said he had one and was working well for him at the time. Well I went on our trip for our anniversary and wanted something light to take that would keep those special memories. Well I took about 15 pictures and started getting a lens error, which I now know is very common! My bosses started doing it too a month after mine did. So anyway, I ended up buying a Kodak throwaway to capture our specials moments. I was not happy to say the least.

I thought well things happened and sent it back they repaired it and said this was a common error. Asked where I lived. I said Arizona and they said "Oh that is why, due to the dust!" I babied this camera, it was in a nice case, and it was not dirty at all. I received my camera and it worked for a month then went to the NASCAR races and guess what? I got the ole lens error again, so this time no pictures were taken at all! Sent it back and the support is just awful. Cannot hardly understand the techs, must been from India! Received the camera after spending $100. They said the body had a small dent?? There were no dents when I sent it to them I took very good care of it.

Now the flash is not working most of the time. They told me it was due to a bad battery, right! So bought a new battery and still the same. So now, I have to send it off again and I am sure they will come up with something to charge me with. The sad thing is I bought the extended warranty. Buyers beware. Stay away from NIKON. The service that I have received from the Nikon repair department is pathetic. I will never buy another NIKON product! What a shame. I mainly bought it because it had such a high pixel waiting and thought they made good cameras. I now know I was wrong!

MELVILLE, NEW YORK -- The service that I've received from the Nikon repair department is absolutely pathetic. I purchased a Nikon S710 camera in Sept '08 and was only able to use it briefly (about 45 days) before the first defect. The camera kept displaying a lens error that prevented it from being used. I contacted the Nikon Service department and was told to send the camera in for repair and that the turnaround is typically 7 - 10 days. Thirty days later, my camera is still with Nikon on a parts hold.

The representatives are fairly friendly but not very helpful as they don't seem to have the needed information at their fingertips. It seems that nearly every inquiry has to be emailed to a different department and responses can take up to 48 hours, which is unacceptable for a supposedly cutting edge electronics company. At any rate I am still without my camera and still have no guarantee as to when it will be repaired.

I've called over ten times and cannot seem to get have my call escalated to a supervisor. I even called Corporate only to have the operator blindly forward me to a voicemail mailbox. I did receive a timely phone call but still find myself no closer to resolution. Due to the lack of response, I've resulted to a written letter to the CEO of the company in hopes of having the camera replaced.

Nikon has completely lost my faith as a consumer which is sad since I've always been a die-hard Kodak customer and took the leap to Nikon with this last purchase. It's also unfortunate that this is my first experience with the company.

The intent of this complaint is not to sway your purchase decision but to help you make a more informed one. I'm sure that Nikon makes quality products and I understand that electronics do fail however I am extremely let down by the support I've received from the company. I actually find myself pondering selling the repaired camera online at a loss and buying another camera as I can't imagine going through this again should the camera warrant additional manufacturer repair.

NEW YORK -- I purchased a Nikon L-820 which took horrible, blurry pictures. Camera was under 1 year warranty. Returned camera at my expense, and did not hear a thing from Nikon for 5 weeks. I was then told they were waiting for parts. Long wait - where do these parts come from, China or Japan? After arguing with them over the excessive wait, they sent me another defective camera, the L-810.

Contacted Nikon - again, and they requested sample pics. I sent them 8 pics to Mr. ** (all about customer service, ha ha - what a joke) and he accused me of editing the pics. What a dork, what do they think, I have all day to send emails, make phone calls, take blurry pics, and forward them to a company that then accuses me of editing the pictures?

I just want a damn camera that works. I paid $300.00 for the original camera, and still do not have a working camera. Nikon refused to give me a refund or allow me to pay the difference for a better camera. Nikon is fine - as long as you get a fully, functional camera, but if you don't - you're screwed, because Nikon will not do a thing to make it right. I'm making a complaint with BBB, Attorney General and FTC!

For my birthday I received a digital camera a Nikon Coolpix S6100, the quality of this is complete junk, touch screen doesn't function properly and the picture quality is awful the worst of any digital camera I've used in the past. All the images come out orange, I've read the manual, I've adjusted settings, this camera is simply defective!

Yes Nikon you need to admit you sold a defective product, it happens; and as a customer I'm understanding that defects happen. What is not acceptable is how I was treated by Nikon's customer service department when calling in on my defective camera, one of the most rude customer service departments I've ever dealt with. I was told to send it in and they'll "look at it" and to send in copies of pictures I took that were orange, how inconvenient. All I wanted to do was exchange my defective camera, really Nikon that's how you treat your customers? Unacceptable!

Nikon USA doesn't even know the meaning of customer service. Nikon website is so antique you don't even have a detailed follow up of what you repair order status is while UPS or FedEx allow you real time to know where your package is... Nikon ask you for an email address but don't know how to use it. You receive snail mail for all kinds of pretext slowing the process. They even managed to lose my American Express charge authorization!!! It took me over a month and close to $300 to get a perfectly fine D300 sensor to be cleaned. My next camera is a Canon!

I purchased the Coolpix S9100 in May, 2011. In August, while on vacation, there is a lens error. Not good because I rarely used the camera between May and August. We could not take any more pictures of our vacation either. Called Nikon and they said send it in. I sent it in August. This is October and I still have not gotten my camera back yet. It is on a parts hold and has been since August. I called them over and over. One representative tells me I will receive it September 30. Didn't receive and I called back.

They said, "You didn't call because we don't have a record of you calling", so basically they called me a liar. They said the parts are coming from Japan. I said it doesn't take a month to get the parts even from Japan. They don't care. They have already made the money from the purchase so it doesn't matter to them if you get your camera back or not. I am one step away from contacting an attorney just to show them they should not do people this way.

Camera does not come with a take along printed guide. When I called to request one (as my vacation has no computer access) I was told they would not provide a printed manual, that I could print the few hundred pages of CD and bring all those with me everywhere and implied my request was unreasonable. They also acted as though I was wasting their time when I called and were very rude. The camera was expensive, my request was reasonable and they should be able to supply a portable instruction guide for their products. Had I known this before I purchased my new camera I would NOT BUY FROM NIKON!!

I purchased this camera for my 86 year old father to have some fun with. He doesn't have a computer, but could plug this camera into his TV and view his pics and videos. However, NIKON is too cheap to include an owner's manual in printed format, just a CD-rom to view on a computer. I took issue with this, as they sell a camera you don't need a computer to use, and an owner's manual that does require a computer. After calling the company, I was informed, by an "outsourced agent" that I could print the manual (around 200 pages) if I wanted it in printed format. I said that a $300 camera that doesn't need a computer should come with a print manual.

The agent said I could have one if I e-mailed my receipt for the camera. I was given a website that didn't work, after trying for hours to get my information through, I called Outsource Customer Service once again. I got the same information, so while we were connected, I tried again and again to get through on the requested website, without success. This agent offered an alternative e-mail address, which I successfully used to send my Amazon receipt. He said I would be getting my manual in the mail. Of course, this did not happen. I sent two further proofs of purchase to this website, and still nothing. I will NEVER purchase another thing from this company.

SINGAPORE -- My wife was in Singapore for business and told her to get a lens. She got overcharged $1,000 US for a AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR (5.5x). The retail store was called Cameratalk in Singapore. Sales guy name was **. There are lots of things I should have done before sending her to buy this lens, but really try to hope that most people are honest. This is not the case at Cameratalk. So we are going to try the small claims route.

I don't blame my wife for this mess. I blame myself for not doing my homework. But this really has to stop and this place needs to be closed down! I have their phone number. I would think that Nikon would pull their brand from this God awful place.