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Nova Development Consumer Reviews - Page 2

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Won't ever buy their product again - horrible spammers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALABASAS, CALIFORNIA -- When you register the product they put you on a spam email list and then send as many as 4 emails EVERY SINGLE DAY. Try unsubscribing - it does nothing. Very unprofessional and quite pointless since the spam email has the effect of making you not want to buy their products. Google them and you'll see they've been doing this for years.

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Software Is a Joke
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- Purchased this product to do basic layout designs. None of the links in the program for help and/or tutorials work. They actually say the link no longer functions or content is unavailable. Even though this was an inexpensive version, I highly recommend you not purchase from this developer.

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Easily the Worst Software Company I Have Dealt With in 40 Years!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALABASAS, CALIFORNIA -- We purchased the HGTV Designer for $49.95 in Micro Center and it would not load. Called NOVA and they wanted to charge for Tech Support. I understand the concept, but for software that will not even load from the disk? I ended up ordering their "upgrade" for another $19.95 and have had the same problems with it. Add to that, the fact that they SPAM you incessantly, these guys are liars, thieves and con artists. Deal with them at your own peril. I cannot imagine they have even one satisfied customer.

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If You Have a Problem, Do Not Expect Free Support
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- Ordered Audials Moviebox online download which requires an Authorization Number which did not unlock the Software in order for it to be of use. Now they have the buyer's money and could care less about buyer's problem. I will not waste my time with them in the future.

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Never received Boxed CDs
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51 - Consumer improved rating by 2 stars

Do not order anything from this company. They do not send you what you bought. Their online message center is always offline, and if you want to call them you have to pay. I have already e-mailed them a couple of times regarding my order, and they don't write back. Buyers Beware!!!

Resolution Update 01/17/2016:

It took several weeks to receive my product, but It finally arrived. They didn't sent an e-mail to say they sent it out. I had no problem downloading the software.

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Refusal to Give Refund
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CALABASAS, CALIFORNIA -- On 04/08/2006, I purchased a copy of "Transfer Your PC Deluxe" from Office Max so that I could move my data to a new PC that I had just purchased. After hours or trying to get it to work, and getting absolutely ZERO help from Nova Development's Technical Support, I called the company's customer support line (800) 395-6682, on 04/10/2006. The lady I spoke with (Erica **) apologized for the problem and told me if I would return the package to Nova Development (Office Max would not take opened software back), I would be credited and given a refund. I was given an RMA number for the return. The lady told me I would get a check for refund within four weeks.

After four weeks I called and spoke to a different person. She said, "Oh no, it takes six weeks for a refund. Call back in two week." I called back in two weeks, to be told, "sorry, it takes eight weeks to process refunds". I asked to speak to a supervisor, and was told that they do not have supervisors and that no one can help me. I again called at the end of eight weeks. Guess what? I was told "call back in two weeks" because it takes ten weeks for refunds to be processed. I promptly called back two weeks later, and was lucky enough to get the lady I spoke to originally, Ms. **. She denied telling me it took four weeks.

When I asked her to look me up in her system, at first she said she could not locate my name. I gave her the RMA number, to which she replied that they had never received the product I returned. When I gave her the name of the employee that signed the return receipt requested card, she told me "Oh here it is, your check is going to be printed this afternoon". I told her I wanted to speak to a supervisor, that I knew she had one, and that if she did not give me a name I was going to be sure to find one anyway and that I would let the supervisor know she had lied to me. She relented and gave me a name, Brian ** (818) 591-9600, x**.

I called him and have left three messages. He has not called me back and I have a good idea he is avoiding me. I want Nova to do something about this. They have $69.99 of my money and I have nothing to show for it but frustration. They have continually lied to me and given me the run around. A word of warning to everyone. Look carefully at the name of the company producing software. If it says Nova Development, RUN.

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Nova Development Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 13 ratings and
16 reviews & complaints.
Contact Information:
Nova Development
23801 Calabasas Road
Calabasas, CA 91302-1547
877-445-6436 (ph)
www.novadevelopment.com
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