LAWRENCEVILLE, NEW JERSEY -- My family has decided to take a break from Olive Garden for a while. We don't get to go out to dinner much because money is tight. We were able to go out tonight and of all the restaurants, my kids wanted Olive Garden. By the end of the meal the kids even agreed we won't go back. I love salmon. 3 visits in a row the salmon was so dry it was difficult to eat. My husband got it this time and same thing. A mortal sin in my family 😕.
The toscana soup is one of my husband's favorite foods. I even tried to duplicate it at home, and successfully I might add. You guys changed the soup and now it is more of a potato soup. Not good at all. He was very disappointed as this is what he had looked forward to.
I had lobster ravioli. The description had it served with scallops and shrimp, none of which I had gotten. Waiter said this was an option he forgot to offer. No mention on menu it was an option. Also the ravioli was not allowed dente...it was grainy and very undercooked. I left the restaurant feeling defeated, less $130. Not at all worth the money at all, and a fun family night out totally wasted. Again, this is something we don't get to do more than one every few months if we're lucky.
This is after our last visit when we weren't waited on for an hour and a half, and when the waitress was assigned to us she must have been less than happy because she was not nice at all and never showed up back at the table after the food was served. We complained and the manager offered free dessert...something we didn't plan on ordering. You guys need to get your ** together. Your online reviews are less than stellar. I should have paid attention. Until next time, maybe.
LARGO, FLORIDA -- On Wednesday May 16, my wife and I went to eat at Olive Garden restaurant for our 45 wedding anniversary. At time we arrived there was a long line of customers with 35 minutes waiting. After we ordered our meal, we were served bread sticks and salad. Within a few minutes while we were still eating our salad, the waitress arrived with our main meal not giving us the time to finish eating our salad. We look at the waitress who put our main meal next to our salad in a rush without any concern. We tried to tell her that it was way too fast, that we were planning to enjoy our wedding anniversary relaxing while eating.
My husband and I told her to remove the two plates. While he told her that we were not interested to have her to bring it back from the kitchen all cold. After we finished our salad, the waitress brought back the same plates that were returned to the kitchen where she warned us "THAT IT WAS VERY HOT"... what a joke two hot plates from the microwave oven ready to burn our mouth.
We told the waitress that we were not interested to this kind of reheated food from the microwave oven... that she returned for new ones. Within a few minutes the Manager came to ask us what seem to be the problem. My husband told her that it was our wedding anniversary that we were planning an evening eating at our prefer restaurant, she apologized were she went to get us two new plates of fresh food... from the kitchen
This is it for two long time customers at Olive Gardens. We have been customers for the last 17 years. No more rush service without any concern to care for their good customers. Kiss it goodbye. There are too many good restaurants just a few miles from Olive Garden. Stay away from restaurant who just hurry for the next customers. Forcing you to eat at two plates at one time.
HOUSTON, TEXAS -- Went to lunch with a group of nursing home residents. We were all confused about the $12.99 buy one get one. The menu was so confusing most of us had to try and get an explanation of how it worked to get the $12.99 deal. We'll through several explanations we still got it wrong. What we thought we bought for $12.99 plus a drink turned out to be $21.95.
Management was not helpful other than to go over the complicated menu and leave it like that. There were no senior discounts and of course a restaurant that serves a lot of salads "still" only has two dressings to choose from... ranch and Italian, and I don't like Italian dressing. The waiter was great. I'm sorry that the cost of the meal ate into his tip, he deserved more. I "used" to eat at OG at least 3 time a month, but after this "bait and confuse" menu I won't be back!!! Same on the marketing and shot callers. You now have sooo many unhappy customers.
WHITEHALL, PA -- Called and ask to make reservations for a party of 8, was told I could not make reservations on a weekend, I needed to go to the website (waitlist). I did so, the website said for a party of 7 or more call the restaurant, I called back and whoever answered the phone was very crabby, I told her I called the restaurant a few minutes ago to make reservations and was told to go to website and it won't let me make reservations, she then proceeds to tell me that she can't help me it's first come first serve. Who the hell tells a customer that especially with a party of 8. Very disappointed.
TOLEDO OHIO / MONROE STREET -- Went to Olive Garden on Monroe St. in Toledo Ohio to celebrate my birthday with my family. Historically, we have a great time at Olive Garden and often choose to go there for family celebrations. I was extremely disappointed in the food. It was dry, and tasted like it came out of a box. My husband's portion was half of the normal size, whereas, prices increased. The waiter was friendly and attentive, but once he informed us that the policy of celebrating a customer's birthday has been banned due to customer complaints about the noise.
Personally, I do not believe this explanation as I have seen people engage in others celebration and I felt like it brought a sense of community to the restaurant. They refused to sing happy birthday to me and would not allow my family to sing. Whereas, I can live with that for my birthday, I can tell you that Olive Garden is no longer on the list of restaurants we would choose when celebrating. In the event that I do go back to Olive Garden, I hope they focus on their cooking and less on decorating to make it feel like a hotel. The recent decor really makes the place feel cold and uninviting.
SOUTHAVEN, MISSISSIPPI -- The experience was awful. Arrived around 4:45. Waited for a seat and our party got seated after a bit of waiting. Waited two hours for our food. Three people got their food. They were done eating before the rest of us even got our drinks. The waiter said our tickets got thrown away or something. But that our food was coming out shortly. No. Waited some more. It was after 7:00 when we finally got our food and by that time the children we had with us were so tired that we had to leave without eating. And pasta as most of us ordered is no good reheated. They kept the uneaten food on our tickets as well. Even though we were leaving as they were bringing the food.
GREELEY, COLORADO -- As a single person who travels the country, I was craving a drink and a salad. I ordered a martini and a salad. The salad arrived at the bar where I was seated, but NO silverware. The bartenders were busy and I could not catch their eye to get silverware. And where was the drink? Children were seated at the small bar, taking three seats, while adults stood and waited.
I finally asked for silverware and kept waiting for the drink, while seated at the bar! The martini came in the wrong glass and I can tell you it was a very tiny martini filled with three olives. I asked for the dessert, which arrived frozen solid. I could not get my spoon into the frozen cake and sent it back. Not once did staff say, “Hello”, “How was it”, or “We are sorry”. Greeley, CO Olive Garden was a big, fat FAIL!
WATERBURY -- I went to go to the bathroom and it was a scary experience. I went in and there was water dripping into a bucked out of the ceiling and water puddles everywhere. So I checked the other stall there was lights flickering like a horror movie and it was so bad I could not even do my business. In fact I needed to go number 2.
GREENBAY, WISCONSIN -- Salty, overcooked, overpriced, overrated, went downhill big time…will not be returning! EVER!!! Wendy's Chicken Breast Sandwich is worth twice as much as I paid for this horrible meal, Very disappointed... I could have fed my family for a week for what it cost the three of us to have a meal...a meal we couldn't eat! So long Olive Garden!
SIOUX FALLS, SOUTH DAKOTA -- We happened to get a waitress that didn't know how to be a good waitress. She made us wait too long to bring drinks. Then even longer to return for our order. She never offered us additional soup. Left us for another half hour before advising of meal to come. Our drinks were. Empty for another 30 minutes. After we ate I asked for take home soups since she didn't offer us a 2nd bowl. She chuckled “Oh you found a loophole!”. No she was lacking in service.