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Olive Garden Consumer Reviews - Page 3

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Disappointing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TOLEDO OHIO / MONROE STREET -- Went to Olive Garden on Monroe St. in Toledo Ohio to celebrate my birthday with my family. Historically, we have a great time at Olive Garden and often choose to go there for family celebrations. I was extremely disappointed in the food. It was dry, and tasted like it came out of a box. My husband's portion was half of the normal size, whereas, prices increased. The waiter was friendly and attentive, but once he informed us that the policy of celebrating a customer's birthday has been banned due to customer complaints about the noise.

Personally, I do not believe this explanation as I have seen people engage in others celebration and I felt like it brought a sense of community to the restaurant. They refused to sing happy birthday to me and would not allow my family to sing. Whereas, I can live with that for my birthday, I can tell you that Olive Garden is no longer on the list of restaurants we would choose when celebrating. In the event that I do go back to Olive Garden, I hope they focus on their cooking and less on decorating to make it feel like a hotel. The recent decor really makes the place feel cold and uninviting.

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Was Absolutely Horrible and All the Waiters Were High
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTHAVEN, MISSISSIPPI -- The experience was awful. Arrived around 4:45. Waited for a seat and our party got seated after a bit of waiting. Waited two hours for our food. Three people got their food. They were done eating before the rest of us even got our drinks. The waiter said our tickets got thrown away or something. But that our food was coming out shortly. No. Waited some more. It was after 7:00 when we finally got our food and by that time the children we had with us were so tired that we had to leave without eating. And pasta as most of us ordered is no good reheated. They kept the uneaten food on our tickets as well. Even though we were leaving as they were bringing the food.

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Worst Service in Olive Garden
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Rating: 3/51

GREELEY, COLORADO -- As a single person who travels the country, I was craving a drink and a salad. I ordered a martini and a salad. The salad arrived at the bar where I was seated, but NO silverware. The bartenders were busy and I could not catch their eye to get silverware. And where was the drink? Children were seated at the small bar, taking three seats, while adults stood and waited.

I finally asked for silverware and kept waiting for the drink, while seated at the bar! The martini came in the wrong glass and I can tell you it was a very tiny martini filled with three olives. I asked for the dessert, which arrived frozen solid. I could not get my spoon into the frozen cake and sent it back. Not once did staff say, “Hello”, “How was it”, or “We are sorry”. Greeley, CO Olive Garden was a big, fat FAIL!

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Veterans Day
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Rating: 2/51

KENNESAW, GEORGIA -- Today is Veterans Day so my granddaughter and I decided since Olive Garden was, honoring the Veterans with a free meal, we took up the offer. We were seated, no wait time. I was given a pre made menu that was made for the Veterans to select from, not good at all, it was very limited. Your company says "we are honoring our veterans" then we were placed off to the side. I guess because I wasn't a paying patron, but I did PAY, with my SERVICE to MY COUNTRY. The server was very gracious but the limited menu was horrendous. Never again will I visit this establishment neither on Veterans Day nor any other day.

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Terrible
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Rating: 1/51

EAUCLAIRE, WISCONSIN -- My daughter took me out for my birthday. We ordered chicken alfredo which came with unlimited bread sticks & all the salad you want. When they brought our salad, it was just a big thick bowl of lettuce for us to help ourselves with 4 small slivers of tomato in it. When we asked for dressing, we were informed that they only had two kinds of dressing & one diet.

How can anyone be known primary for their salad, pasta & bread sticks when you get a salad that's nothing but a bowl of lettuce. She brought us 3 bread sticks to share & when we asked for more, we got 2. The pasta was not a very large dish of it & nothing to brag about. These meals were about $16.99 each. We had water to drink & with tax & tip, it was a $40 lunch. I have seen on tv the commercials show all this food, tons of bread sticks & all kinds of things in the salad including big red rings of red onions. What a joke & a lie to the public. I will never recommend or eat at Olive Garden again!

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Review of Dinner
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST HILLS, CALIFORNIA -- My friends and I had a miserable experience on August 10, 2016 at the West Hills Store. I made reservations, we were seated and the hostess brought us water. Server did not show up, we had to get the manager. We ordered drinks and she provided (Melissa) 2 sampler plates. It took almost an hour to get our drinks (mostly wine). We had more than 2 servers come up and seemed confused. We ordered and it took over 1 hour to get the food and the servers were not very attentive. We had been to that store before and had the same treatment. The manager did comp our dinners, and the food was great, but the service was terrible.

I don't understand how this could happen. The restaurant was busy, but it seemed like the staff was inattentive, they walked by us and ignore us for the most part. I was very unhappy and I am a Red Hat Society Queen and I have the capability of referring many people to this restaurant. I hesitate in doing so. Although they were very apologetic, it was not an acceptable time. We were in the restaurant over 2 1/2 hours and most of that time was waiting for service. Please correct this as soon as possible. I will return to test it out in the near future. Thank you.

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It Was Wonderful
StarStarStarStarStarBy -
Rating: 5/51

LAKE. WORTH, FLORIDA -- 7/3 Olive garden. Lake Worth FL, host was Richard, he couldn't have been nicer, I am disabled with service dog, he was kind, helpful, and went out of his way because he is genuinely nice man. Our waiter was Robert. He was the best, never had to ask for anything. He was the best waiter I have seen in a long long time, even the high end restaurants we go to, Robert was terrific. These two people should be commended or rewarded for excellent service. You can tell they are kind and love their job, I had to take the time to let you know. I will definitely continue to go to that location because these two men made us have a nice evening out.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLARKSVILLE, TENNESSEE -- The woman who answered the phone Jennifer was very rude. She did not have very good customer service and was not knowledgeable about their menu. The food was disgusting. I don't know how you can mess up soup and salad, but they did. The chicken gnocchi was very thick and under flavored, it tasted like salted flour. The salad had limp lettuce and the tomatoes were soggy, they should not have even been put in the salad. The bread sticks were stale and the other two orders of the chicken Alfredo was cold. I will never go to this Olive Garden ever. My sister told me that they sucked when she worked. I should have listened.

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Unprofessional and Not What It Used to Be
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Rating: 1/51

JACKSON, MICHIGAN -- Olive Garden is definitely not what it used to be. There are policies in place but are not followed. The store manager walks around with hickies on his neck and is dating a bartender in his store...needless to say the bartender gets away with things that anyone else would be fired on the spot for..drinking on the job, free food daily, just about anything she wants..she gets.

The store manager/any manager is not supposed to have inappropriate relationships with employees per policy in the employee handbook. Employee relations has been notified but nothing has been done. Darden definitely isn't the company they used to be and I'm embarrassed to say that I worked for this company. The manager and bartender have been walked in on by another manager in the manager office on two occasions...they are both still employed there, despite the inappropriate actions and behavior that they display.

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Eating There One Afternoon
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FREDERICK MD -- My friend and I decided to eat at Olive Gardens. She had been there before but I hadn't. No waiting line. The hostess took us to a booth farthest from the entrance. Actually if we went any further we would have been in the parking lot. I am almost 80 but friend is 12 years younger. This booth in the corner was to say the least not what we expected.

Both of us ordered soup, salad and one bowl of salad. I did not expect to share this with anyone. My friend ordered coffee and when the unfriendly waitress sat the credit down, it left credit on the table a and she didn't even wipe it up. No paper napkins for us to do so as we had cloth napkins and those I like. We got our check and they charged us the dinner price instead of the lunch price from the menu we ordered from only 3.00 dollars each difference but the whole experience was not what I expected.

My friend called after she got home and explained the price difference. I think she got a gift card for the restaurant. The whole experience left me knowing I would not return nor recommend this place. We got to the movies and eat out usually 2 times a week and eat out other days to do. I have been accustomed to better service than we got.

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Olive Garden Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 65 ratings and
121 reviews & complaints.
Contact Information:
Olive Garden
1000 Darden Center Drive
Orlando, FL 32837
407-245-4000 (ph)
www.olivegarden.com
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