OnStar Consumer Reviews - Page 2

CA -- Onstar forces auto buyers to sign up for their services under the facade of "three free months". The clear intent is that you forget to
***published here https://www.cruzetalk.com/threads/onstar.245176/***

cancel which allows them to quietly bill your credit card until you discover their scam. The dealer told me they should have sent an email indicating the paid subscription was beginning in February but a search through numerous OnStar emails revealed no such notice. When I called to request a credit I was told someone would get in touch with me within 48 hours. After waiting a week or so I called back and was told it could take up to 30 days to review my request. After about 45 days I called back and during that call I was read a maple syrup coated rejection based on their claim that I received uninterrupted OnStar service and therefore didn't qualify for a refund. I complained about their unethical bulling practices and asked them to have a supervisor contact me so I could escalate the complaint. I was told someone would be in touch with me within 24 hours but a week has passed with no contact from OnStar. In my opinion OnStar bulling practices are subversive, strategic and unethical. I will never use their services and I will never purchase a vehicle if forced to sign up for OnStar.

FORT WORTH, TEXAS -- What's the fricking point of all this crap. OnStar was ineffective of helping me 21 hours after purchasing my truck when it got stolen! Your service sucks! Your product sucks! And a toddler could apparently disable this ridiculous feature on a Chevy Silverado. You know what would make OnStar better? That you could make your product so it could not be disabled in under a minute! Am I pissed. You damn right I'm pissed! The Chevy dealership and OnStar sell consumers a false sense of security and that is wrong! Help me locate my "brand spanking new truck" no! Give assistance with GPS tracking? No! OnStar sucks. Shove your stinking service! Worthless. Should be sued for false advertisement!

PLACERVILLE, CALIFORNIA -- I had canceled their services back in July. Not that it was a problem I just didn't really use it so I figured I didn't need it. Well this January I started being charged for the services all over again. After my second charge for February I was like,"Ok it's time to call." So I called in and they told me there's no notes of me canceling it apparently and they can't give me my money back... for something I don't use, don't have, and don't want.

Also I wasn't charge for the months before January so obviously it had been canceled. Instead they offered to give me one month of free membership... What type of customer service is that. I didn't have a problem with them until that. I will definitely not refer them to people as they seem to charge people randomly.

DETROIT, MICHIGAN -- I am a long standing customer of OnStar. I have had Premium Plan on two cars. They stink! They disabled my car for a repo man who can to tow a black Benz. Then locked me out my own car. The program ran my battery down after the alarm went on and off on a delay for hours. Sensors never read correctly. Navigation I'd muted in the background so you can barely hear it. Sirius radio is like big foot. I put my stations in and they are constantly interrupting telling me to subscribe. I don't want it!

The WiFi is a joke. It never works. Gave up on that! Now the new car I just bought the program or plan is wired to my phone and it never reads anything or it's telling me I have a fault in the system and to take it to the dealer. I did that six times to two different dealerships. If they don't run a diagnostic then they can't fix the problem! This is an automatic payment out of my bank account and it will take some time to cancel. In the meantime I will continue to be disappointed. OnStar you stink!

DETROIT, MICHIGAN -- I subscribed to the unlimited data plan in September 2017. I have yet to receive service but my money is taken every month. It is November 2017 $95 paid no data service nothing. After fighting with these idiots for 22 days I'm pissed! My money is taken and I get squat.

Buyer DO NOT signup for OnStar when purchasing your vehicle. All they want is access to your money!!! You will regret you did this. I'm a GM retiree and no solution. They spin your problem to their advantage. They have no idea that their ISP (AT&T) is taking your money and the consumer isn't getting the data paid for or the issue resolved. Then they think sarcasm is the rule of the day. I'm on a budget. I don't have money for OnStar to STEAL!

OCALA, FLORIDA -- We purchase a used Chevrolet Equinox. This was the first time OnStar was offered in a vehicle we owned. The dealer said we could sign up for 3 month trial for free. We called and signed up. Fairly easy and the young lady was very nice. She also told us the free trial period would be 5 months.

Two months to the day, I started getting emails that my service plan was expiring. I called and was told it was only a 2 month free trial. I told them that was ok, just cancel the account. That is when the nightmare began. Hard sell to keep the plan, scare tactics of what will happen without the plan. After finally just hanging up after 15 minutes of badgering by their salesman, I am now getting bombarded with emails. They average 6 a day. I've blocked their emails. I will never deal with these lowlifes again and heaven help them if they charge my card.

MICHIGAN -- I was in an accident and someone rear-ended me. Onstar locked me in my truck and I could not roll down the windows or open the door to get air until they unlocked my truck. As the airbag smoke took my breath away. Then when I told them everything was fine no injuries cops are on their way to end call. The lady started screaming at me to talk to her and end my phone call as I was trying to call my fiance to let him know I was in an accident. It was so bad all he heard was screaming and hung up. Horrible horrible experience with OnStar. I am not happy with their service at all. They made a stressful situation way worse!!!

CLEVELAND, OHIO -- My last three (3) automobiles covering a period of 9 years have come equipped with OnStar. I've only used it twice. In both instances I was satisfied with the results. Neither of the times were an emergency but I was given adequate suggestions. One had to do the an airbag problem that had developed which would render the air bag useless in a crash situation. The second had to do with a fuel pump that had failed. During an emergency I surely would like to think that there would be some level of cooperation between OnStar operators and the 911 folks. I have my fingers crossed that I never have to find out.

OHIO -- OnStar keeps fraudulently charging my credit card account. I'll get 2 charges in one month, then a refund then randomly another charge. I never even gave them that credit number! I called Customer Service and they said there was another $95 charge about to go through. When I told them they were not authorized to charge my account, they basically said "too bad there's nothing we can do"! WOW! Beware of giving them any information about your accounts. Now I'm having to go through the fraud department of my bank.

DETROIT, MICHIGAN -- One of the consistently unethical companies that I have ever dealt with. Continuous billing tricks and unauthorized charges. I just completed my third call to cancel the same account and I have no doubt that I will receive another unauthorized charge on my credit card. This time I time I am filing a complaint.