MIAMI, FLORIDA -- Four of us booked a car on Orbitz from the Miami airport for $40 for a day and a half. When we arrived at the car rental place, they said we had to purchase insurance. We told them we had insurance for car rental and they said they would give us a discount, but we had to have their insurance.
At first they couldn't tell us why and finally they said because if there was an incident our insurance would be too slow! We were upset, but we were already there and needed a car. They also charged for use of their SunPass up front ($20) and charged us the toll fees when we returned. So, a $40 rental car went to well over $100. They also put a $200 holding charge on our friend's credit card and after two weeks still hadn't returned it. He called and they couldn't find it at first and wanted to charge him a $1 when they found it to put it back on. The customers behind us had the same issue/conversation that we had. We told them what happened to us and they did the same to them.
In Feb 2016, I booked a trip (flight and rental car) through Orbitz. While booking the rental car I kept getting an error on the website stating that they couldn't process the transaction and to try again, which I did and kept getting the error message. Come to find out that even though I was getting the error message the system was processing the booking thus I ended up with 6 rental car bookings. I called and customer service said that they had deleted all but one car booking.
A couple weeks later I was looking at my credit card statement and saw that I was charge by Orbitz for two rental cars. When I called customer service they told me that it was the rental car problem not theirs. I disagree because it was Orbitz on the credit card statement, not the rental car company, and it was Orbitz that took the card for payment.
I asked to speak to a supervisor and I was hung up on. I called many times asking for a supervisor and only received argument or they would hang up on me. I even tried emailing several times and the response was: "You have an active car reservation."
I called Capital One to see if they could help. They called Orbitz while I was on the line and Orbitz hung up on them too. Capital One said that they would try to work it out with Orbitz. I went on the trip April 3-10, when I went to pick up the rental car the person there asked me about the second reservation, I explained and he said, "no worries". He thought it was a mistake. Then I received a message last night from Capital one that Orbitz gave them 'evidence' that the charge was correct. I don't know what that evidence can be. How can one person drive two cars?
The vacation has past and Orbitz can contact Budget and they can verify that I only took one car. I was charged $226.35 for something I did not want nor booked. At the beginning of this nightmare, I just wanted my credit card credited back for $226.35. I have wasted a lot of time, energy and emotion in getting a wrong righted. It bothers me that a company I have used for years is treated me like this, it is criminal.
Flew into SC for family reunion vacation. Rented a car through Orbitz. They did not have the car I reserved. Explained to the teller I would be dropping off in Pittsbugrh, was there anything I needed to do. Nope everything is taken care of. Drove up to PA. Dropped off the car. Flew back to CA. I was quoted $650 by Orbitz. But when I got my credit card statement I was charged $2860. When I called to complain Orbitz said it was my fault for not taking the car back to South Carolina!!! I make arrangements for people every day. Inconceivable!
It was humiliating listening to this woman continually say, "So sorry your mistake but there is nothing they can do." I cannot believe there is no justice. The company can rip me off and say it's my fault! I will never use them again. Better off to use AAA.
Rented a car for a vacation to Grand Cayman. Quoted $65.00 for the rental with Firefly/Hertz. When I picked up the car I was charged $120 and they would not honor the Orbitz quoted price. Orbitz lists the price on the Itinerary as: Due at pick-up: $65.00 Base Price: $30.00 Taxes & Fees: $35.00. Unless otherwise specified, rates are quoted in USD. The total price includes all mandatory taxes and fees. Rental fees are due at pick-up.
When I contacted Orbitz customer service about the discrepancy I received a response stating: "Please be advised that the price that we quote you only includes estimated taxes and fees. Firefly may apply additional charges upon pick-up." Basically if you book a car rental through Orbitz, good luck with what the actual price will be. They quote prices on their site knowing that they have no idea what the rental company will charge. Deceptive marketing and bait and switch pricing.
Orbitz is a scum. I rented a car in Sicily. I booked a car from Orbitz and they offered me around USD110 for four days, included insurance. At the office of Budget-Avis I was assured by the lady on the counter several times that EUR235 is a deposit in case of theft and damage, which is refundable upon return of the car. After that I discovered that the whole amount has been deducted from my card. There was no adequate response to my claim and they don't pick up the phone.
I would never trust Orbitz and Budget-Avis with my credit card anymore. They just stole money from my card. In most European countries such company will be under fraudulent investigation and its license revoked. Do you know how to get my money back in such case? So if you are planning your trip to Sicily and don't want to be cheated you may want to avoid Orbitz or Budget-Avis. Have a nice trip and good luck.
BROOKHAVEN, NEW YORK -- I reserved a vehicle through Orbitz to be picked up at San Jose airport in Costa Rica. The website said the car pick-up and drop-off location was at the airport, it wasn't. The price I was quoted was $433 and by the time I walked out of the budget rental office the price climbed to over $870. FALSE ADVERTISING is illegal, these guys are crooks!
CHICAGO, ILLINOIS -- I rented a car on Orbitz, for pickup at, InterContinental Airport for a quoted price of $190-ish. I made my reservation. When I went to pick it up, the car wasn't there. They had sent it for Hobby Airport, almost 40 minutes away in a car. I was stranded at InterContinental and when I called Orbitz, they cancelled that reservation and told me for almost $100 more, I could rent a car at the airport I was actually at, where I had booked my original reservation.
I filed a complaint with Orbitz and they told me that it was all my fault and I booked it for Hobby and they wouldn't refund me the difference. I explained it's not my first time in Houston. I know the difference between IAH and IOU and I double checked before placing the order that it was at InterContinental. I had had a previous experience with another agency who, also booked me at Hobby but I didn't know that time. So, lesson learned. I quadruple checked I was booked at InterContinental.
During this whole time I had to deal with dropped calls, being told that I was called but my phone never ringing - Orbitz prefers the passive-aggressive e-mail bomb to actual confrontation. I spoke with a manager who told me that basically everything that happened to me was my fault. I should have babysat Orbitz and continued to monitor my reservation because I could have had my refund if only I had watched the booking. And I wasn't going to get my money and NO - her manager doesn't 'take phone calls.' Maybe he's too busy sailing around Monaco with the CEO on the money they shake out of their clients.
What's hilarious is that Orbitz sent me the cars available at InterContinental when I requested a car booking but they told me that this same, amazingly smart, computer had nothing to do with *me* booking it at Hobby. Please stay away from this company if you want a car rental. Their airline booking never gave me any problems, but car rental shopping should come with high blood pressure medication or alcohol. You're going to end up angry and stressed and not to mention, a much lighter wallet. Believe me that company doesn't care as long as they can part you from your cash.
My name is Charlotte, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at email@example.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Orbitz Customer Relations
Wednesday, 8/4/2010 - Orbitz, Economy Rental Car: We recently booked a rental car via Orbitz for a vacation to Manual Antonio Costa Rica. We chose Economy Rental Car based on their discounted rate. What a mistake!!! Our reservation was made via Orbitz on July 21, 2010. Our pick-up date was Monday, July 26/2010, and the car (a Hyundai Tucson 4X4 SUV), was to be returned on July 31st. Orbitz quoted $299. According to the written contract when we left the office in Manual Antonio on the 26th, it specifically stated the rental was for $385 for the entire week (A rate of $49 per day/$385 for the week), as liability insurance is mandatory @ $20 per day).
Hello Orbitz! During the course of the week, we discovered via our credit card company that our MasterCard had been pinged for $466, $266, $385, and also a hold via Economy Car Rental was placed on our account for $1,253!! All of which we consider to be fraudulent, and deceptive business practice. My wife is an attorney, has been for over 25 years, and fully understands service contracts in general, as do I, and to say the least... she wasn't happy at all about the absolutely ridiculous discussion that took place at the local office when we confronted the representative.
It was an absolute insult to our intelligence. We immediately returned the car, and paid cash for what we had used... then took a cab everywhere for the last few days. Orbitz has been contacted and refuses to make any comment whatsoever. It was the first time we had used the travel site, and will obviously be the last time. I cannot even find who owns/operates Economy Car Rental in Costa Rica. Orbitz really needs to pull their heads out and take a good look at who they are doing business with.
OAKLAND, CALIFORNIA -- Last night I was on the ORBITZ website, and after finding the flight I needed, I selected a flight, provided all the passenger, address, and credit card information, and clicked the button to confirm and to pay the final amount. I then got an error message that the ticket couldn't be issued, and that I should try again with a different flight. I selected another similar flight, and after confirming the credit information again, I got another message indicating the ticket could not be issued, and to try it again, which I did, and that was also declined.
So after three attempts, I was not able to purchase a ticket. However, the following morning I got a notice on my bank that I was overdrawn by more than $1800.00, because ORBITZ actually charged me for the flight that they said could not be authorized - THREE TIMES!
So far, because of this mistake by ORBITZ, I cannot access my account, I cannot pay for groceries, I have so far bounced several checks and incurred at least one fine, all because ORBITZ charged me for these tickets that they said could not be issued. I spent about 45 minutes with one of the 'customer service' people from another continent, who had no idea what to do, nor did they understand how the ORBITZ website worked, or how American banks operate. They were of absolutely NO help. Not surprisingly, I also got no response from their 'customer service' website.
My bank said they could not reverse the charges, because ORBITZ is using my credit card number to generate 'valid' purchases, for which I have nothing. So, I've been charged three times for three tickets I do not have, I've been locked out of my own account because of the overdraft they caused, and am now paying fees and ruining my credit through checks and payments that are being bounced because of ORBITZ.
After checking the Consumer Affairs website, this is definitely not an isolated incidence as several other people have reported similar problems. I make about five flights a year, most of them overseas and usually with a group, and I will not be using ORBITZ ever again.
Orbitz invoice showed 2 rental car charges for my business trip when I had only reserved and used one. The first Customer Agent (from the US) was very helpful. Unfortunately, I had to call again since the invoice that was resent still showed the two car charges. This time, it sent me to Customer Service in another country. This person was of no help and not only did she tell me, "You need to calm down", she also hung up on me. Her name is Corina. My coworker vouched that although I was frustrated, I was very professional and just needed to get an explanation. The customer agent's response is highly inexcusable.