Orbitz Vacation Packages Consumer Reviews - Page 2

CHICAGO, ILLINOIS -- Before buying vacation package I contacted Orbitz customer representative, who told me that there won't be any problem adding the extra person to my hotel. However, when I called hotel to confirm the reservation they told me that I have to pay $120 extra per person, while the price for one night in that hotel is $80. It's just a highway robbery from hotel's side. So, I called Orbitz to find out how they can help me. But, they just told me I can't do it and that's it.

When I tried to explain the situation, he basically told me that I lie and nobody told me that, and hang up. I was shocked, tried to call again and was on hold for 45 minutes, after which they just kept telling me that I can cancel it but they'll charge me different kinds of fees. These people are there to make money on fees and are not interested in solving their customers problems. I'll never use them again and DO NOT RECOMMEND TO ANYBODY.

HOLLAND, PENNSYLVANIA -- Extremely dissatisfied customer: I decided to book a cruise through Orbitz, a mistake I will never make again! I spoke with a very nice agent who convinced me a first-time cruiser that an ocean view obstructed room would actually be a better view than a regular ocean view room because that the window would be larger. I went on my cruise and it was completely the opposite. I did not get a discount for booking obstructed I only did it because I thought an Orbitz agent would know better than me, and boy was I wrong!

A week ago I called Orbitz to file a €œcomplaint€ about all of the false information I was given and that I paid for an ocean view and had absolutely NO VIEW. The representative I spoke to, Kandice, briefly listened to my original call booking the cruise and told me I was completely misled and that an obstructed ocean view room is actually the opposite of what I was told. Then after I called back Orbitz because I never received my call after the 7 day waiting period I was told that the women I spoke with on the original booking call said there would be the same amount of light!

How many people pay the same price for an obstructed view as a regular ocean view room for the same amount of light? Orbitz decided to offer me a $50 €œfriendly€ voucher to use for Orbitz. However, I declined this €œfriendly€ voucher because I will no longer be using this company. Also to top it all off the representative did not even call me back after the 7 day wait period, I called her 9 days later!

SAN DIEGO, CALIFORNIA -- Usually use Expedia but could not find vacation combo I wanted. I saw it on Orbitz and for some reason got an error message after entering all my card info. Apparently, the website did not want to book the package as such but still got the pending charge on my account (meaning those funds will not be available in your account for 3-5 days!).

Called Orbitz, spent 4 hours with an agent who kept charging my account due to those "error" messages, had to call my bank to increase my daily card limit, etc and still no trip! Tried again later (HUGE mistake) -- same problem with another agent. Checked Expedia, saw the package I wanted and for a whole lot cheaper and booked within 30 minutes! Thank you Expedia! Will never use Orbitz again!

Purchased a flight and hotel package to New York. Decided I wanted to be a little closer to some of the attractions I wanted to see. I called Orbitz to see if I could change my hotel and was told yes as long as it didn't interfere with the hotel's cancellation policy. I told the woman I wanted to check on different hotels and prices so that's what we did. I did not end up finding anything better so I told her that I'll just stick with what I have. She tells me that she already cancelled my hotel reservation, gave me a refund for the hotel, and there is no way to go back and I need to re-book.

I ended up speaking with a supervisor and she said that the person I spoke with had to have told me that she was cancelling my reservation and that there was no turning back after it's cancelled. Well, the customer service woman did not say that to me and took it upon herself to cancel it! So now I have a flight to New York and no hotel! Ended up booking a hotel because I couldn't do a package anymore and it cost me an additional $600 on top of the original cost. Don't take a chance with these guys, it's not worth it!

I booked a car and hotel together with Orbitz as a package. The car ended up being canceled. I was out in L. A. when I found out I couldn't pick up the car. I called Orbitz, they told me to cancel with Orbitz and rebook - with a refund issued. OK! I did just that. A little over one month later, 4-5 phones calls to Orbitz later, I STILL DON'T HAVE MY REFUND! What the fuzzy Orbitz, get it together. Every time I called, the agent told me that it is getting processed and that they are submitting it - EVERY TIME - yes, all 4-5 times.

Finally, I called again, a woman puts me on hold for about 7-10 min. and gives me a reference number to ensure that the processing went through. So - if you're looking to get a refund, remember to ask for a reference number - b/c I forgot, but it shouldn't take 4-5 calls to get a refund >.<

I will NEVER go through Orbitz again. First, it is NOT the lowest price. Second, they have absolutely terrible customer service. DO NOT BUY THE eKIT phone card they offer with their vacation packages!! Especially if you are traveling outside of the country.

The hotel did not recognize the toll free number, and we got charged over $400. We followed all of the instructions listed on our voucher, but apparently there was a random page on their website that said hotels may not accept the number. Not in the terms of service, which we did read. Absolutely ridiculous. There is NO REASON this should not have been printed onto the voucher. They offered us no help at all. TERRIBLE COMPANY. USE ANYONE ELSE!!

DC is shutdown. I called to change a business trip. $256 dollars later and 1 hour on the phone and fees all over the place. I will never, never book any of my $450,000 in yearly travel costs through Orbitz ever, ever again. Expedia is much more customer service oriented and do not charge the fees and they let you cancel individual components of your itinerary, unlike Orbitz. I'm so totally mad right now, it's stupid. Stay away from Orbitz unless you know you won't be cancelling your trip. I will never, ever book a package with Orbitz again. Only Expedia.

MISSOURI -- My friend and I decided to take a trip. As we were using the Orbitz website it asked for our credit card number for the payment. We entered in his first and it had an error. It said to call the bank. So then we tried my credit card number and the same error occurred. I called my bank, being a Sunday I couldn't find anyone to help so I waited for Monday to roll around. When I called the bank I had been charged for not only 1 trip, but 3 TRIPS!!!! I called my friend right away and he was also charged for a trip, too!!! We NEVER confirmed any charges or any flights!

After hours and hours on the phone with the company (both my friend and I) they would NOT let us talk to a manager or explain why the charges had gone through. Then they wanted to talk to our banks and get more personal info from them. My bank, thankfully, would not give out anymore of my personal info. We couldn't find an "American" to talk to and couldn't understand the people we keep getting transferred to. This was very upsetting and we should have gotten a free vacation!!! WE WILL NEVER USE THEM!!!

TENNESSEE -- Wow! I cannot speak highly enough of the service that I received from Orbitz. ** in Customer Service walked me through the whole process, answering questions, explaining options and offering suggestions. She was patient, friendly and knowledgeable. She did everything from motel and connections to seating arrangements - wonderful. Once we were done, she even went through the whole arrangement again to verify and to put me at ease.

To save money, we had three flights to get to Cancun. Orbitz made one minor change after the package was booked. They sent three e-mails and the airline representative also reminded me of the change. I could not have ask for better service - Thank you, we had a outstanding vacation and Orbitz took the stress out of the equation.

NORTHAMPTON, MASSACHUSETTS -- I'm a college sophomore, and I've attempted to use Orbitz.com twice for my spring break plans with my friends. I clearly should have learned my lesson the first time, but I tried again this year. Orbitz consistently displays packages that are no longer available and increases the price multiple times once you've selected the package, for no clear reason. After the price increased, I reviewed my options once again to make sure I was getting the best deal, and they still claimed to offer the package at an original price.

I searched for a package deal twice, and the package appeared as available both times, yet both times I was denied after attempting to complete the booking process. I was only able to book after speaking to a customer service representative. It was ridiculously difficult to get any service, and we only got it through a friend who had already booked through Orbitz, since they only speak to customers who have already booked.

Due to the booking problems, there are going to be significant problems coordinating with the people with whom we were planning on spending our spring break. It was absolutely impossible to get a clear price before the final booking. I would not book with Orbitz again.