THE WEB, CALIFORNIA -- They ship to the wrong address. They cannot get the address correct after over 6 months of calling and or emailing and texting all day. When you have to go look for your package that is too stupid when you paid for shipping to your home even if it is free. They leave packages at the wrong park not just the wrong address. They delivered a package at Christmas to the wrong park to a vacant trailer that the driver had to move the cobwebs to get to the porch to leave it duh. Close my account today idiots!
MARYLAND -- First off, I will start off by explaining how upset I am by the treatment we have received from Overstock. This has been a total NIGHTMARE!!! My husband received a phone call from the delivery company for Overstock stating that our package was scheduled to arrive on 9/21/19 between the hours of 2:00pm - 6:00pm. Per the delivery company, someone would need to be home to accept the delivery.
My husband arrived home at 1:30pm on 9/21/18 to wait for the delivery. At approximately 7:15pm on 9/21/18, my husband contacted Overstock to request an update as to when the driver would be arriving only to be told that the package was delivered earlier that day at 12:49pm and signed for by someone by the name of Chimela. He was then told by Overstock that the package was delivered to a home with a red brick front; our house does not have a red brick front. The representative asked if our neighbors have a red brick front and my husband advised the representative that our neighbor's house does not have a red brick front either. My husband and I are the only adults that live in my home and neither of our names is Chimela!
The overstock representative stated that they would have to check with the driver for more details regarding the delivery and that someone would give us a call back. We received a call back on Monday, 9/24/18 stating that the package had been delivered and pretty much there was nothing else they could do for us and that we should file a police report.
Why would we file a police report for this?!?! That is insane especially since the driver obviously delivered the package to the wrong address or he/she stole the package. It's just that simple! Overstock is pretty much telling customers that once there is a signature, you are pretty much on your own from that point. Having a signature does not prove that the package was delivered to the correct address!
As a customer, we should not have to do all of the leg work/investigating to find out what happened to OUR package. Overstock has our money, we have no merchandise (which cost us approximately $700.00), and oh well! We will be filing a complaint with the BBB as well as informing all of our associates to NEVER order from Overstock! We will also be posting a review to your website informing all potential customers of our experience!
CALIFORNIA -- I recently moved (probably common for a lot of Overstock.com customers). My first shipment was scheduled to be delivered on the Friday of the weekend we were moving. That date was fine but for some reason, it got changed to Monday instead. As we were no longer going to be at that address, I gave them my new address to send the shipment to instead. However, because it was already in transit, they couldn't change it.
Now, 3 weeks later they are sending me something at the old address again!!! They will not accept any kind of responsibility. They will blame the customer over and over again. No matter what, it is never their responsibility! So if you are looking at another site with a similar product, I would definitely advise to stay away from Overstock.com or be prepared for something to go wrong because it will!!!
Ordered two tables at 7:00 am and opened a checking acct. At 2:00 that same day I initiated a chat to cancel my order. Terms and conditions say as long as your order says processing you can cancel which mine did say processing. They told me I couldn't cancel because my order had been sent to the warehouse but they would "try" to cancel it and email me to let me know. I never got the email and two days later my order shipped. When will I learn to read the reviews on the business and not just the product they are selling. You got me this time Overstock.com but you never will again.
MIDVALE, CALIFORNIA -- My experience was not as dramatic or bad as the other posts, but here it is. My husband and I ordered an Eco Wash from Overstock in the autumn of 2017. About a week ago, it literally started breaking apart. We then realized we had never seen any paper copies of a warranty when we unpacked the thing, which was unusual. We contacted Overstock about our problem, asked if a warranty existed, and were told, "Yes, the product is under a 1 year warranty, but Overstock's 30-day return policy has passed; we can't do anything for you". They wouldn't give us a refund; they wouldn't send us an exchange.
This "logic" might make sense at a Lewis Carroll Mad Tea Party but for us it is senseless and very, very bad customer service. Our 10 years of ordering from Overstock ends today. Our other transactions with them were painless, but I'm still only giving one star. They could have fixed our problem so easily and with little effort on their part, but no.
Do not buy what you cannot see...anything I have ordered from Overstock has not been good quality. I will not order anything online if I cannot see it. I won't buy it. Too much trouble sending things back. Get your exercise and shop! So get off your butt and go shopping for what you really want to see before buying.
Regarding purchase of: Ergo-Tech Monitor Stand 100-D28-B13. I'm not trying to be dramatic here when I say worst because it really was. They sent me the wrong models TWICE. Each time there were multiple stickers ON the box that clearly showed that it was model 100-D28-B22 NOT the 100-D28-B13 that I ordered, so immediately I knew it was wrong and sent them back.
The first time around I understood that it could be a mistake and gave them another chance. Then I got the EXACT same ones again. I called them immediately asking them to actually look at what boxes they were sending before they even ship anything out to me again. They told me they would talk to the warehouse the next business day and I got no response until 2 days later when I had to call them myself.
Then they asked me to send pictures because they wanted "proof" as if the warehouse people were blind and can't see the stickers on the boxes. Might as well have asked me to 3D print a Braille version of the picture. I'm only a 100 pounds and had to lift 64 pounds from the leasing office to my apartment door just so UPS could pick them up as soon as possible since they only come after the leasing office is closed.
I left early for work to wait for FedEx delivery because I didn't want to go through it again and it'd be easier to just refuse the package. I literally called every single day, sometimes 2 times a day and was VERY patient and courteous to the people I talked with, except maybe for one of the last few reps, where at that point I couldn't hold in my frustration and was on the verge of tears. I gave Overstock MULTIPLE chances to fix this and guess what they did in the end?
I waited patiently for over a week and they basically said oops the website was wrong and that they don't even carry the product. They just gave me a full refund and nothing in return, not even in-store credit for the extreme inconveniences I went through for a week.
The manager I called said the system wouldn't allow it because I was fully refunded and the case was closed and resolved. Resolved on whose behalf? I can't believe Overstock can be that selfish. Yes, it is resolved for them because I basically helped them find a huge flaw in their system, NOT for me because I literally suffered in sweat and tears and blood (from carrying the plastic rope thing the box was tied in) and still never got the product I ordered.
The best they could offer me was a useless 12% discount on my next purchase which I refused because they've now lost all of my trust and I'm never purchasing from them again. In all seriousness, I'd have a better chance at surviving a death match with Ronda Rousey than buying from them again.
They did initially agree to give me "inconvenience fees" but turns out they take it out of your purchase amount which may be understandable if I was the one who chose to return the product. But it was their huge mistake and they promised me a product which they couldn't deliver because it seems like they basically put up a fake page selling a product they don't even have. I'm surprised they still have this page up.
I have a hard time believing that it could be just a "mistake" when the picture, item description, model number, specs and everything matches on the website. Which makes me believe even more that they are doing this on purpose and sending out the wrong model (cheaper and a lot less popular/harder to sell). Makes me believe they are trying to run a scam and hoping that you will either accidentally open the box (meaning partial refund), just shut your mouth and stupidly believe that this is really the product you ordered just so they can get rid of a product that they can't sell.
I've honestly never had as bad of an experience from any other company. I'm not going to be a hypocrite here and throw around "mistakenly" wrong images of the company like Overstock does with their items, because I, for one, actually have morals and understand the effects of libel. But I will definitely be warning everyone I can what happened to me because I would not even wish this on my enemies.
I am highly dissatisfied and frustrated. I ordered a 5 piece bedroom collection for $1484.99 from Overstock on August 9. The expected arrival date was August 15. Within the last month I have spoken to about 15 different representatives from Overstock. For about a month they could not give me an answer of when I would receive my package or where its location was. About two weeks ago they decided that they could not find it and would ship out another one because of a mishap with the shipping company. They reassured me they would be using a different shipping company different from the original but did not.
I was told several times by different customer service representatives that the delivery was a "white glove delivery" and they would be setting it up in my house. The delivery finally took place today where one person showed up and placed it on my front porch and said "I can help you bring this inside but I'm not really suppose to." I called and they told me there was miscommunication and they do not approve white glove deliveries. Even if they were not going to set it up for me they should have sent another delivery guy to help bring it into my house.
My husband was not supposed to be here today but thankful he was because he had to help bring the estimated 475 pounds of furniture into our home. I'm not sure what we would have done if he was not here. When I called to speak to a representative about my frustration she told me they could send someone out with a delivery fee that I would have to pay for someone to set it up. I had to ask her three times to speak to a supervisor. In the end I finally told the supervisor that I want to return the furniture because I do not want something in my house that is going to remind me of Overstock.com and the frustration that I have endured.
I regret my purchase and this has been the worst customer service experience that I have ever had. Most of the time trying to locate my first furniture shipment I was the one trying to call YRC and Overstock to figure out what was going on. I was told several times that I would receive a follow up call or email and never received anything. When I would call back, a few times I had to wait averaging 30 minutes to even speak to a representative.
I have chosen to take my business elsewhere knowing that there is no way it can be this horrendous. I will not be shopping at Overstock in the future and will make sure to express my concern with anyone that thinks of shopping with Overstock.