THE WEB, CALIFORNIA -- They ship to the wrong address. They cannot get the address correct after over 6 months of calling and or emailing and texting all day. When you have to go look for your package that is too stupid when you paid for shipping to your home even if it is free. They leave packages at the wrong park not just the wrong address. They delivered a package at Christmas to the wrong park to a vacant trailer that the driver had to move the cobwebs to get to the porch to leave it duh. Close my account today idiots!
CALIFORNIA -- I recently moved (probably common for a lot of Overstock.com customers). My first shipment was scheduled to be delivered on the Friday of the weekend we were moving. That date was fine but for some reason, it got changed to Monday instead. As we were no longer going to be at that address, I gave them my new address to send the shipment to instead. However, because it was already in transit, they couldn't change it.
Now, 3 weeks later they are sending me something at the old address again!!! They will not accept any kind of responsibility. They will blame the customer over and over again. No matter what, it is never their responsibility! So if you are looking at another site with a similar product, I would definitely advise to stay away from Overstock.com or be prepared for something to go wrong because it will!!!
Ordered two tables at 7:00 am and opened a checking acct. At 2:00 that same day I initiated a chat to cancel my order. Terms and conditions say as long as your order says processing you can cancel which mine did say processing. They told me I couldn't cancel because my order had been sent to the warehouse but they would "try" to cancel it and email me to let me know. I never got the email and two days later my order shipped. When will I learn to read the reviews on the business and not just the product they are selling. You got me this time Overstock.com but you never will again.
MIDVALE, CALIFORNIA -- My experience was not as dramatic or bad as the other posts, but here it is. My husband and I ordered an Eco Wash from Overstock in the autumn of 2017. About a week ago, it literally started breaking apart. We then realized we had never seen any paper copies of a warranty when we unpacked the thing, which was unusual. We contacted Overstock about our problem, asked if a warranty existed, and were told, "Yes, the product is under a 1 year warranty, but Overstock's 30-day return policy has passed; we can't do anything for you". They wouldn't give us a refund; they wouldn't send us an exchange.
This "logic" might make sense at a Lewis Carroll Mad Tea Party but for us it is senseless and very, very bad customer service. Our 10 years of ordering from Overstock ends today. Our other transactions with them were painless, but I'm still only giving one star. They could have fixed our problem so easily and with little effort on their part, but no.
Customer service is horrible. We ordered patio furniture weeks ago. Delivery on Thursday of last week, except it was a sauna, not patio furniture. Called Overstock less than an hour after delivery, but three huge boxes (totaling 300+ pounds) are still on our porch, in the elements no less. The “oversize” department at Overstock takes no phone calls. They may call you if the spirit moves them. And it typically doesn't. Five days later, the furniture is still on our porch and Overstock has no clue when it might be removed. So, bottom line — we don't have what we ordered, Overstock has no clue where it is, and they refuse to come get the stuff we didn't order.
Just received a summertime cover for our new queen sized futon. Have not tried it yet (seasonal), but color depicted on site truly accurate! It matches the draperies I change for summer perfectly, and I can hardly wait to put the room together at the right time! Thank you Overstock!
I ordered a treadmill from Overstock.com. BEFORE I ordered it, I chatted with a representative to verify delivery information. I wanted to make sure that it will be brought to my door being that I would not be able to lift a 300 pound box up a flight of stairs by myself. The representative told me not once but twice that it would be brought to my door. ONLY AFTER she verified TWICE, did I ordered the treadmill. Later I got an email saying that it shipped but I noticed that the email said it would be brought to the ground level. I called Overstock immediately and this ended up in several back and forth phone calls.
Finally after I sent in a snapshot of the conversation between myself and the representative (they initially told me they couldn't do anything about it) and after I started requesting a full refund, they told me that they would upgrade me to white glove at their cost. I said ok I still wanted the item in that case. I was already annoyed with the back and forth and the misinformation at that point but was both excited and desperate to start working on getting my baby weight off. That's the only reason I still agreed to take the item. The delivery company called the day before and we set up delivery.
The day of, the driver called about 30-40 minutes prior to coming out and asked if I had someone to meet them to get it because it was curbside delivery. I said "Noooo, it was supposed to be upgraded to white glove". The driver stated that she did not have that paperwork. She also called her office and they did not have any paperwork saying that they ever spoke to Overstock. Overstock apparently thought that once it got to my place that I would accept it anyway.
I called them and stated my issue and that I was going to refuse the product, now they're running around trying to find someone in the oversized department (I believe they're closed on weekends) to help me and to contact the delivery person before they arrived. So why wasn't it done prior to the delivery? In my opinion they are liars and can not be trusted.
Their main problem is that their regular department and their oversized department are not even on the same page. I don't even think within the departments they are either. Everyone gives you different information. Even when I was speaking to a representative, telling her that the delivery company just came to my door saying they needed paperwork to upgrade for white glove, she was still telling me that it was UPS that was delivering and that there's no such thing as white glove with UPS. I told her "ma'am, I just stood here speaking with the company. It was not UPS and they definitely have white glove service."
It annoyed me that she kept asking what was wrong with the item. If she would have taken a second to review all the notes that are there then she would have known what had been going on. And she wouldn't have continued giving me nonsense information. At this point, I will pay whatever extra it might cost to order from someone else. Overstock will not get my money. That's $600 that I can give to a company who has some type of consumer integrity. I would HIGHLY recommend others doing the same.
SALT LACE CITY, UTAH -- I ordered one item, a book about a fiber craft. After waiting several days, I received an email telling me that my order had been cancelled due to "an inventory error." The person I dealt with was sorry for the inconvenience and told me to just order it again, as it was available. I ordered and after several days the same thing happened. I contacted live chat on the site this time and this person was sorry too, but he said I could order it again. "So it's available then?" I asked. He assured me it was. This evening I received the third cancellation email. They were nice enough to offer me a $5 discount for my trouble, but I think not. I am through with Overstock.
Regarding purchase of: Ergo-Tech Monitor Stand 100-D28-B13. I'm not trying to be dramatic here when I say worst because it really was. They sent me the wrong models TWICE. Each time there were multiple stickers ON the box that clearly showed that it was model 100-D28-B22 NOT the 100-D28-B13 that I ordered, so immediately I knew it was wrong and sent them back.
The first time around I understood that it could be a mistake and gave them another chance. Then I got the EXACT same ones again. I called them immediately asking them to actually look at what boxes they were sending before they even ship anything out to me again. They told me they would talk to the warehouse the next business day and I got no response until 2 days later when I had to call them myself.
Then they asked me to send pictures because they wanted "proof" as if the warehouse people were blind and can't see the stickers on the boxes. Might as well have asked me to 3D print a Braille version of the picture. I'm only a 100 pounds and had to lift 64 pounds from the leasing office to my apartment door just so UPS could pick them up as soon as possible since they only come after the leasing office is closed.
I left early for work to wait for FedEx delivery because I didn't want to go through it again and it'd be easier to just refuse the package. I literally called every single day, sometimes 2 times a day and was VERY patient and courteous to the people I talked with, except maybe for one of the last few reps, where at that point I couldn't hold in my frustration and was on the verge of tears. I gave Overstock MULTIPLE chances to fix this and guess what they did in the end?
I waited patiently for over a week and they basically said oops the website was wrong and that they don't even carry the product. They just gave me a full refund and nothing in return, not even in-store credit for the extreme inconveniences I went through for a week.
The manager I called said the system wouldn't allow it because I was fully refunded and the case was closed and resolved. Resolved on whose behalf? I can't believe Overstock can be that selfish. Yes, it is resolved for them because I basically helped them find a huge flaw in their system, NOT for me because I literally suffered in sweat and tears and blood (from carrying the plastic rope thing the box was tied in) and still never got the product I ordered.
The best they could offer me was a useless 12% discount on my next purchase which I refused because they've now lost all of my trust and I'm never purchasing from them again. In all seriousness, I'd have a better chance at surviving a death match with Ronda Rousey than buying from them again.
They did initially agree to give me "inconvenience fees" but turns out they take it out of your purchase amount which may be understandable if I was the one who chose to return the product. But it was their huge mistake and they promised me a product which they couldn't deliver because it seems like they basically put up a fake page selling a product they don't even have. I'm surprised they still have this page up.
I have a hard time believing that it could be just a "mistake" when the picture, item description, model number, specs and everything matches on the website. Which makes me believe even more that they are doing this on purpose and sending out the wrong model (cheaper and a lot less popular/harder to sell). Makes me believe they are trying to run a scam and hoping that you will either accidentally open the box (meaning partial refund), just shut your mouth and stupidly believe that this is really the product you ordered just so they can get rid of a product that they can't sell.
I've honestly never had as bad of an experience from any other company. I'm not going to be a hypocrite here and throw around "mistakenly" wrong images of the company like Overstock does with their items, because I, for one, actually have morals and understand the effects of libel. But I will definitely be warning everyone I can what happened to me because I would not even wish this on my enemies.