THE WEB, CALIFORNIA -- They ship to the wrong address. They cannot get the address correct after over 6 months of calling and or emailing and texting all day. When you have to go look for your package that is too stupid when you paid for shipping to your home even if it is free. They leave packages at the wrong park not just the wrong address. They delivered a package at Christmas to the wrong park to a vacant trailer that the driver had to move the cobwebs to get to the porch to leave it duh. Close my account today idiots!
MARYLAND -- First off, I will start off by explaining how upset I am by the treatment we have received from Overstock. This has been a total NIGHTMARE!!! My husband received a phone call from the delivery company for Overstock stating that our package was scheduled to arrive on 9/21/19 between the hours of 2:00pm - 6:00pm. Per the delivery company, someone would need to be home to accept the delivery.
My husband arrived home at 1:30pm on 9/21/18 to wait for the delivery. At approximately 7:15pm on 9/21/18, my husband contacted Overstock to request an update as to when the driver would be arriving only to be told that the package was delivered earlier that day at 12:49pm and signed for by someone by the name of Chimela. He was then told by Overstock that the package was delivered to a home with a red brick front; our house does not have a red brick front. The representative asked if our neighbors have a red brick front and my husband advised the representative that our neighbor's house does not have a red brick front either. My husband and I are the only adults that live in my home and neither of our names is Chimela!
The overstock representative stated that they would have to check with the driver for more details regarding the delivery and that someone would give us a call back. We received a call back on Monday, 9/24/18 stating that the package had been delivered and pretty much there was nothing else they could do for us and that we should file a police report.
Why would we file a police report for this?!?! That is insane especially since the driver obviously delivered the package to the wrong address or he/she stole the package. It's just that simple! Overstock is pretty much telling customers that once there is a signature, you are pretty much on your own from that point. Having a signature does not prove that the package was delivered to the correct address!
As a customer, we should not have to do all of the leg work/investigating to find out what happened to OUR package. Overstock has our money, we have no merchandise (which cost us approximately $700.00), and oh well! We will be filing a complaint with the BBB as well as informing all of our associates to NEVER order from Overstock! We will also be posting a review to your website informing all potential customers of our experience!
CALIFORNIA -- I recently moved (probably common for a lot of Overstock.com customers). My first shipment was scheduled to be delivered on the Friday of the weekend we were moving. That date was fine but for some reason, it got changed to Monday instead. As we were no longer going to be at that address, I gave them my new address to send the shipment to instead. However, because it was already in transit, they couldn't change it.
Now, 3 weeks later they are sending me something at the old address again!!! They will not accept any kind of responsibility. They will blame the customer over and over again. No matter what, it is never their responsibility! So if you are looking at another site with a similar product, I would definitely advise to stay away from Overstock.com or be prepared for something to go wrong because it will!!!
Ordered two tables at 7:00 am and opened a checking acct. At 2:00 that same day I initiated a chat to cancel my order. Terms and conditions say as long as your order says processing you can cancel which mine did say processing. They told me I couldn't cancel because my order had been sent to the warehouse but they would "try" to cancel it and email me to let me know. I never got the email and two days later my order shipped. When will I learn to read the reviews on the business and not just the product they are selling. You got me this time Overstock.com but you never will again.
MIDVALE, CALIFORNIA -- My experience was not as dramatic or bad as the other posts, but here it is. My husband and I ordered an Eco Wash from Overstock in the autumn of 2017. About a week ago, it literally started breaking apart. We then realized we had never seen any paper copies of a warranty when we unpacked the thing, which was unusual. We contacted Overstock about our problem, asked if a warranty existed, and were told, "Yes, the product is under a 1 year warranty, but Overstock's 30-day return policy has passed; we can't do anything for you". They wouldn't give us a refund; they wouldn't send us an exchange.
This "logic" might make sense at a Lewis Carroll Mad Tea Party but for us it is senseless and very, very bad customer service. Our 10 years of ordering from Overstock ends today. Our other transactions with them were painless, but I'm still only giving one star. They could have fixed our problem so easily and with little effort on their part, but no.
Customer service is horrible. We ordered patio furniture weeks ago. Delivery on Thursday of last week, except it was a sauna, not patio furniture. Called Overstock less than an hour after delivery, but three huge boxes (totaling 300+ pounds) are still on our porch, in the elements no less. The “oversize” department at Overstock takes no phone calls. They may call you if the spirit moves them. And it typically doesn't. Five days later, the furniture is still on our porch and Overstock has no clue when it might be removed. So, bottom line — we don't have what we ordered, Overstock has no clue where it is, and they refuse to come get the stuff we didn't order.
Do not buy what you cannot see...anything I have ordered from Overstock has not been good quality. I will not order anything online if I cannot see it. I won't buy it. Too much trouble sending things back. Get your exercise and shop! So get off your butt and go shopping for what you really want to see before buying.
Just received a summertime cover for our new queen sized futon. Have not tried it yet (seasonal), but color depicted on site truly accurate! It matches the draperies I change for summer perfectly, and I can hardly wait to put the room together at the right time! Thank you Overstock!
SALT LACE CITY, UTAH -- I ordered one item, a book about a fiber craft. After waiting several days, I received an email telling me that my order had been cancelled due to "an inventory error." The person I dealt with was sorry for the inconvenience and told me to just order it again, as it was available. I ordered and after several days the same thing happened. I contacted live chat on the site this time and this person was sorry too, but he said I could order it again. "So it's available then?" I asked. He assured me it was. This evening I received the third cancellation email. They were nice enough to offer me a $5 discount for my trouble, but I think not. I am through with Overstock.